Ticketmaster — tickets

I purchased two tickets on Ticketmaster (R2 Prouctions Bethel Music Victory Tour) that was misrepresented as Floor Row 1 tickets. After paying for the tickets they were mezzanine tickets purchased by a Vic Miz for $28 and I paid $59 for each tickets. After contacting Ticketmaster the customer service rep was RUDE and did not help me at all. He basically told me that the tickets were resale tickets and people can sale tickets for how much they want. Totally missing the point that this is totally fraudent how these tickets were sold on their website. BEWARE of the scams and the information people post to scam customers.