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Ticketmaster Complaints 331

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3:18 am EST

Ticketmaster stay away. don't trust this shady company.

Ticketmaster is the worst website on earth. And their customer service is absolutely the same - bad, terrible and awful.
Saying this because I have an experience dealing with them and I don't want to go through this hell again.
They resold my tickets to someone else an I was just unlucky enough that I came a little bit later than the person who had the same tickets. Of course, both of us had no idea about it, I am sure. Maybe if I came earlier, this complaint would have been written by him or her. Who knows.
Of course, this type of questions is avoided among their representatives and they will never answer why the hell they do it. Asking for a refund, in this case, is a useless thing.
So I am out of my money. And I hate these jerks from Ticketmaster

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2:41 pm EST

Ticketmaster ticketmaster/ hockey with star wars promo

This happened this week for a Tampa Bay Lightning Hockey game for 12/2/17.
I purchased these tickets from a Star Wars Twitter link that did not mention a promo or ask for a code... https://twitter.com/starwars/status/934904609499381760

The next day I then saw this tweet with the promo code.

https://twitter.com/TBLightning/status/934911407581270016

When I called Ticket Master they said too bad. I could sell the tickets and purchase from the right link. I had also submitted a ticket that same day. 2 days later the response was vague and template verbiage used. I have asked to escalate this issue and of course no response.

How is this my fault in trusting that ticket master did not have the right info linked to their ad?

This issue makes me not want to deal with them anymore.

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1:16 pm EST
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Ticketmaster ticketmaster ruined my vacation

My name is Mycole Meeske. Ticket master double booked our seats to the Golden State Warriors Game (11/25/17). Let me start by saying that my partner and I flew from Washington State to be at this game tonight. We spent thousands of dollars on airfare, jerseys, travel expenses, $40 for arena parking, and our $740 nose bleed seats, all for the love of the Golden State Warriors. Tonight we were thoroughly disappointed by ticket master, the Oracle arena employees, and the franchise itself. We were sent back and forth from employee to employee, I was transferred from one ticket master employee to the next, having to re-tell our story over and over again, we missed THE ENTIRE game, and not one person was able to answer our questions, or provide us with any kind of solution. This trip was for my partners 26th birthday, and no apology or refund will give us this experience back... My heart is broken over this. I would greatly appreciate anything you could do to help ease the pain of this disappointing experience. Thank you for listening to our story, and putting up with us! I look forward to hearing from you soon, and I have faith you will come up with some way to somewhat make up for this. Otherwise you will lose several valued customers, and I will make sure I continually share my disappointing experience with Ticketmaster.

Thank you,

Mycole Meeske
[protected]
1203 Broad St Bellingham WA

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Shaun R.
, US
Nov 26, 2017 1:56 pm EST

You spent the entire game going from employee to employee trying to get answers to your questions? So what exactly was your story? What were the questions?

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8:49 pm EST
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Ticketmaster ticket refund

So I bought a ticket for 6LACK & Sabrina Claudio in Philadelphia on November 17th a month in advance before the show. I did purchase a resale ticket & apparently bought the ticket from a fan-to-fan website, which I initially wasn't aware of. Last minute, Sabrina Claudio, the secondary performer on tour with 6LACK, wasn't able to perform in Philly because of prior committments she had made before the concert. Also, I may add that I wasn't informed that she made prior committments from ticketmaster themselves, I was informed from social media, which isn't right. I was unable to get a refund or exchange my ticket for another. I think that it was unfair because I paid my share for 2 people to perform, not 1. My money is not being paid for what I wanted, so I deserve it back, I've been trying to resell my ticket but the event is 2 days away & I have tried everything for someone else to purchase my ticket. The reason I dont want to go is because of a reason I can't control, so I deserve my money back. I don't want to attend an event unless I expect what I paid for.

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Shaun R.
, US
Nov 16, 2017 12:09 am EST

What were the terms and conditions for the tickets? Did you only pay face value for the tickets?

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Author of the review
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Caparella
, US
Nov 16, 2017 10:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Shaun R.

“This ticket is a revocable license to attend the event listed on the front of the ticket and is subject to the full terms found at www.ticketmaster.com. Such license may be revoked without refund for noncompliance with terms. Unlawful sale or attempted sale prohibited. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void. This ticket may not be resold for an amount in excess of the face value of the ticket without the written consent of issuer. Maximum resale restrictions may apply, e.g.: PA: greater of $5 or 25% of ticket price plus tax; NY: if venue seats more than 5, 000 persons, ticket may not be resold within 1, 500 feet from the physical structure of this place of entertainment under penalty of law. In the event a legal baseball game is not played, ticket may be exchanged for same price seat for either: (a) rescheduled game, if any; or, if applicable, (b) any home game within 12 months of original game, if available. Complimentary tickets not exchangeable or redeemable for any benefit offered to tickets with a dollar value. TIME, OPPONENT, ROSTERS AND DATE SUBJECT TO CHANGE. This ticket may not be used for advertising, promotion or other trade purposes without the written consent of issuer. Applicable taxes are included. Holder assumes all risks occurring before, during or after event, including injury by any cause, and releases management, facility, league, participants, clubs, artists, their representatives and personnel, Ticketmaster, and their respective affiliates and representatives from any related claims. Take care of your ticket, as it can't be replaced if lost, stolen or destroyed, and is valid only for event and seat printed on ticket.” those are the terms & conditions & yes i paid the face value plus some necessary fees

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pobarjenkins
Minneapolis, US
Nov 15, 2017 9:23 pm EST
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If you purchased the ticket from a fan-to-fan website, then you will want to pursue them for a refund and not Ticketmaster. Most likely neither company will be able to refund you. You could possibly try posting an advertisement on Craigslist or Facebook regarding the tickets you want to sell.

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K
7:43 am EST

Ticketmaster I was sold tickets that I couldn't sit in!

Disappointed! I has been 4 days shy of being a month. Ticketmaster has not dealt with my problem. My husband and I bought tickets for our daughter to attend the usa vs korea women's soccer game on oct. 19, 2017 in new orleans. My husband paul brought our daughter to the event. She was sooooo excited! We splurged and bought (What we thought) the best seats possible. The seats were right behind the usa team. We paid $144 a ticket so that possibly our daughter could get her new jersey signed by some players and get pics. Little did I know, a disaster was brewing once they tried to sit. My husband bought our daughter a jersey and proceeded to go to their seats for awhile. However, they were quickly told that they were not seating on that side of the field. The new orleans staff didn't know how to "fix" this "problem." they said no one was allowed on that side of the field. My husband and 12 year old daughter were shuffled in and out of offices (Wasting an hour of their time... And missing the preshow as well as the beginning of the game!) after they finally gave them new seats on the opposite side, they were crappy seats! The people in front of them as well as the people behind them all paid $28 a ticket (I have pics of their printed tickets!) this was not fair swapping for the tickets we paid for! I am highly disappointed in ticketmaster as well as new orleans arena. Ticketmaster should not have sold me tickets that I was not able to sit in... And here I am almost a month... And nothing has been done. I have demanded a refund... And all I hear is... We are checking with the venue. Ticketmaster did not do what they promise..."we guarantee the seat you buy is the seat you get." ridiculous!

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Warren J Hunt
, US
May 15, 2018 6:56 am EDT
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I purchased $65.00 tickets and got $40.00 tickets and ticketmaster saying 25.00 surcharge a total of$147.45 this is the biggest rip off that I encounter I even spoke to customer service before purchasing tickets to get more information and she said that I would only be charged service fee and delivery fee but I was charge for 2 $65.00 157.45 and really they was $40.00 ticket this is crazy I am 62 and I would have never fallen for this I could have drove to Chicago round trip for $20.00 this is so crazy I really want my $50.00 back I paid 65.00 ticket for 40.00 ticket. Who does that?never in life will I be using this site again.

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Shaun R.
, US
Nov 15, 2017 2:11 pm EST

Why not just dispute the transaction with your bank?

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6:24 pm EDT
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Ticketmaster tickets show guns n roses miami

I bought two tickets for me and my girlfriend well in advance for the Guns n Roses show in Miami on August 8th. Sector 205, Box 3, chairs 14 and 15.
Upon arriving at the place I noticed that the chairs that sold me had been dismantled and turned into tables, according to attached photos. A few minutes of starting the show I had no choice but to see the show in the stadium bar, with people in front of us and with a very poor visibility. I paid to see the show sitting and in a place of good visibility and I ended up seeing the show in hand. My girlfriend and I feel unjustified and expect a response from Ticketmaster.

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8:52 am EDT

Ticketmaster livenation/ticketmaster error in ticketing process but charged

I ordered 3 tickets to a jimmy buffett concert yesterday, I was taken through the ticketing system and payment system, only to then be told that my ticket selection was no longer available and to reselect tickets. Which I did. Only to then end up with 2 ticket orders and 2 charges on my credit card. Both email confirmations arrived within a minute of each other, after I had gone through the reselection process. I called today to get a refund for the unwanted tickets only to be told that there was nothing they could do and this was now my problem and that I had to resell these tickets. Jonathon in the escalations department even told me that the system is not error free! So in that case, why do they not have a contingency plan in place to refund people that have had duplications done through fault of their system?!
I found the customer service disgusting and ridiculous. I will not be using livenation/ticketmaster ever again and I shall tell all my friends and family not to either.

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7:51 pm EDT
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Ticketmaster Tickets sold under false pretenses

Went to Las Rageous in Las Vegas. Ticketmaster sold me VIP tickets that stated we would have our own VIP seating under cover and a clear view of both events going on. What a joke. We had a side view of a TV screen and no place to sit down. And we where never seated under cover. You had to be standing to see the bands and move to the other side when the band changes.

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9:31 am EDT

Ticketmaster ticket scalpers

Tickets for the Kendrick Lamar Damn Tour show in Denver "went on sale" at 10am MDT. I was on Ticketmaster's website at 9:59am MDT waiting to buy the tickets. At 10:01am MDT, Ticketmaster's website stated that there were no longer any tickets available. At 10:05am MDT, thousands of tickets were for sale on Stubhub for more than twice as much as the original ticket price on Ticketmaster. How does Ticketmaster not have security measures in place to ensure that every customer has a fair chance at acquiring tickets? It's silly for venues/artists to even use Ticketmaster to sell their tickets only for the tickets to end up on Stubhub 5 minutes after release on Ticketmaster.

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12:30 am EDT
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Ticketmaster Asking for refund

-Request a refund-
I bought 2 (two) tickets on ticketmaster for Footy match but turns out it is an unauthorized seller and I couldn't watched the game.

Invoice# : 142522
Event : Port Adelaide vs Adelaide Crows
Venue : Adelaide Oval, Adelaide, South Australia
Date : 8 April 2017, 19.10
Total Charge : $116.65

Herewith attached the invoice,
Kind regards.

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11:34 pm EDT
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Ticketmaster Ticketmaster scam purchasing tickets presale

I am suspicious and disheartened that even after taking the effort with Ticketmaster to login as an Ed Sheeran super fan as well as an American Express "preferred" cardholder that the both options failed to aquire 5 tickets. Tickets on sale at the same time they are sold out? How is this possible Ticketmaster? American Express should reconsider being associated with this scam.

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6:44 am EDT

Ticketmaster Wasn't able to buy tickets

I wasn't able to buy tickets from Ticketmaster because when every time I've tried I received a message saying that the map was acting up.
So then I called customer service and asked if I could order tickets via phone and they said sure. They asked me to call later because they were busy at the moment. I said ok and called later but they were still too busy.
So I called the next day and they said the same thing! What a joke! You people need money or what?
Do not buy from this site.

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3:18 pm EDT

Ticketmaster Garth Brooks and Trisha Yearwood Concert Tickets

I ordered 3 handicap seating tickets to see Garth Brooks and Trisha Yearwood on May 13th. I have always purchased handicap tickets directly through Van Andel but they were not selling for this concert. I ordered when they went on sale April 8, 2016 spoke with a person (not a recording) and placed my order for handicap seating, was confirmed and told tickets would be sent to me. As of May 10th still no tickets so I called ticket master and they emailed me my tickets although I had to pay additional money to have them sent. Went to the venue and found out the tickets I received were not handicap seating at all we would of had to walk up a long flight of stairs which was impossible for a physically disabled person. So we were sent up in the nose bleed sections and was told if someone came and had tickets for our seats we would have to move. Needless to say we had to move 2 times...missed part of the concert due to the shuffle of finding us other seats.

Long story short I contacted ticket master the following day and they never did get back with me until after 2 more emails a week later. Totally denied I ever asked for handicap seats said I would of had to spoke to an actual person, which I did, and that I called 3 days prior to concert and had tickets emailed to me. Well yes I did, what if I wouldn't of called I would of never received tickets for concert.

It is apparent they have no idea on how a customer feels when it was a battle with not receiving handicap seating. Also it has been just a slap in the face to me when they said I didn't order handicap seating or talk to a representative.

Asked to be compensated for their mistake but deny any wrong doing. Just not good business and I will never purchase through ticket master again.

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12:10 pm EDT
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Ticketmaster Tickets to Reggae Night XV Hollywood Bowl 6/26/16

I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. The tickets I received did not have the row I had selected.
I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. When I did the order, I specifically chose Section M1, Row 2 and seats 1-3-5-7.

I have been to the Hollywood Bowl many times in the past so I know the seating arrangement. I wanted to be as close to center (Section M1 or N1) and be as close to the stage as possible. I know exactly what I ordered! I received the tickets and low and behold, I get the right section and the right seats but I'm now in row 18!

How does that happen? I spent good money for those seats plus an extra $7 for each ticket for a service charge?! So, I call Ticketmaster to ask what happened. I'm on my cell and have to go through the automated system and then, wait for over a half an hour, listening to the same old songs over and over again.

When a young man finally answers and I explain the issue, and all he does is apologize and spins the issue as though it was my fault! I know what I ordered and I did not get the row I asked for. He offered no compensation, no exchange for better seats, and to make things worse, he tells me there is no refund! How in the world does a business like that stay in business?

So, it turns out that its my fault and tough luck buddy. I planned to give two tickets to Larry White, the pianist for the Sandpipers (a 60's/70's band) and a renown song writer who was up for a Grammy recently. I boasted about the location of our seats and planned on giving him the tickets tonight. But when I saw the 18th row, there was no way I could do that to him, as it was a birthday gift I promised him.

I had to go to Vivid to purchase four new tickets at a higher cost but received Row 1 as a courtesy after that young man heard my story. Those tickets are refundable, can be exchanged and I didn't have to go through a machine for a long period of time before someone answered. He answered immediately and was outstanding in his effort to assist me.

I will never buy nor recommend Ticketmaster to anyone. Shameful way to do business. Event Code is EHBO0626

Extra Detailed Info
Complaint Date1: 04/02/2016

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10:19 am EST
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Ticketmaster Online Ticket Sales Access Delays

I just tried to buy Bonnie Raitt tickets for her 8/19/16 concert in Portland, ME at Ticketmaster.com using my MACBOOK PRO via APPLE router and TWC internet modem. The TM site countdown clock reached zero (@10:00am EST on 3/11/16) and I had to wait a good 4 minutes to gain access to place an order and by then the seats I wanted were all taken. I had a similar experience in December when trying to buy Billy Joel tickets. I am filing this complaint here because it is impossible to file such a complaint directly with Ticketmaster using their email form. They only want to hear from fans who have purchased tickets and have problems! I want to know what Ticketmaster's problem is and if and when they expect to fix it.

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9:35 am EST

Ticketmaster Pentatonix tickets

I was online to purchase tickets, had them selected and checking out when I was told there was a problem with the order. I was kicked out and when I went back in the tickets were twice as much. How can they do this?
Frustrating since the tickets were the only thing my 16 year old asked for, for his birthday and I can't afford the new price.

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11:03 am EST

Ticketmaster Online ticket sales

On December 17/15 I went on line to secure some tickets for the Adele concert scheduled for Oct 7 in Toronto. After waiting in que for tickets I had over 3 min to secure 2 tickets. They were in section 122 row 25, seats 7 and 8. All my credit card info went through within the allotted time and as the tickets were being released to me there was "something wrong with the ticket release". It put me back in the waiting line to wait for a spot to get more tickets. After it did this there were no tickets left for any show!We were so disappointed once again with this process. There is no reason my tickets were released to someone else when I waited in line, did my transaction in the timeframe. This is not the first time this has happened to our family with Ticketmaster. They seem to be able to sell to the wrong people who turn around and charge whatever they want to the general public for the same tickets. I wrote customer service right away that day with no follow up at all. I am one of thousands that this happened to that day. My daughter ensured me that twitter and facebook was lit up that day with the same complaints. There is no one to complain to, no phone lines are answered to complain to. It is all computer generated tickets and bears looking into on your side. I would appreciate your help. Andrea Sheehan

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6:12 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Ticketmaster Take Your Tickets and Give You No Money!

Ticketmaster TicketExchange is the worst ticket resale website out there! TicketExchange sold my tickets but refused to issue me a cheque for those tickets. Their website promises receipt of payment within 5 - 10 days of selling your tickets, it has been months since I sold mine and I have yet to see my cheque. On top of that, their customer service line has rude and unhelpful staff. I will not be using this service again - I am surprised they are still in business. StubHub is the way to go.

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10:35 pm EST
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Ticketmaster No Customer Service

I recently purchased tickets and a parking pass as a gift. They let me transfer the tickets but I cannot transfer the parking pass. Apparently The parking pass is guaranteed to be shipped to me, and only me, 2 days before the event. So I figure by the time I get home from work and see the mail ill have about 12 hours to hunt down and sync up to meet my brother somewhere to give him his parking pass...oh wait that's ridiculous... I will probably just give him cash a few days in advance to park in which case I just wasted $30.75 on something that I do not need (because I purchased tickets for someone else) and cannot give away (because they have ridiculous policies).
Their customer service is less than helpful. By the time I finally navigated the form on their website to email them for support and got a response from their "fan based support system" (which is just a fancy way of saying they dont have anyone who is responsible for these things)
See the problem is that a Fan of the same venue as me cannot help me figure out a way to either get my money back OR send the pass to my brother.
One last point that I am only bringing up bec once I am here I may as well be thorough. To buy tickets on ticket master I had to go through ad after ad of SCAMS...I almost fell for one but luckily had the sense to look into it first...BE CAUTIOUS!

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1:24 pm EST

Ticketmaster Overcharged me

I’ve purchased 2 tickets for a WWE from Ticket-Master.com and amount that should have been charged from my account should be $103. Instead of that I received a charge for $400 which is almost 4 times more. I contacted them immediately and asked for refund but received no reply to my email. When I tried to call them the phone number listed on their website was always busy.

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About Ticketmaster

Screenshot Ticketmaster
Ticketmaster is a leading global provider of ticketing services for live events, including concerts, sports events, theater performances, and more. With a history dating back to 1976, Ticketmaster has established itself as a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets online, over the phone, or in person.

One of the key features of Ticketmaster is its user-friendly website, which allows customers to easily search for events by location, date, and genre. The website also provides detailed information about each event, including venue information, seating charts, and pricing options. Customers can choose to have their tickets delivered electronically, or they can opt to have them mailed to their home address.

In addition to its online services, Ticketmaster also operates a network of retail locations across the United States, providing customers with the option to purchase tickets in person. The company also offers a range of customer support services, including a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Ticketmaster has established partnerships with a wide range of venues and event promoters, allowing the company to offer a comprehensive selection of tickets for events around the world. The company also offers a range of promotional and marketing services to help event organizers promote their events and sell tickets.

Overall, Ticketmaster is a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets and providing excellent customer support services. Whether you are looking to attend a concert, sports event, or theater performance, Ticketmaster is the go-to destination for all your ticketing needs.
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Ticketmaster in the 'Complaint Title' field.
- Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience:
- Provide detailed information about your experience with Ticketmaster.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Specify your desired outcome in the 'Desired Outcome' field to outline the resolution you are seeking.

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Follow these steps meticulously to effectively file a complaint against Ticketmaster on ComplaintsBoard.com.

Overview of Ticketmaster complaint handling

Ticketmaster reviews first appeared on Complaints Board on Nov 10, 2006. The latest review Mixed Experiences with Ticketmaster Corp was posted on May 16, 2024. The latest complaint Tickets to upcoming 12/17/22 concert that have not been received was resolved on Dec 14, 2022. Ticketmaster has an average consumer rating of 2 stars from 342 reviews. Ticketmaster has resolved 39 complaints.
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  1. Ticketmaster Contacts

  2. Ticketmaster phone numbers
    800 653 8000
    800 653 8000
    Click up if you have successfully reached Ticketmaster by calling 800 653 8000 phone number 64 64 users reported that they have successfully reached Ticketmaster by calling 800 653 8000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling 800 653 8000 phone number 104 104 users reported that they have UNsuccessfully reached Ticketmaster by calling 800 653 8000 phone number
    United States
    136 100
    136 100
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    33%
    Confidence score
    Australia
    +1 (855) 985-4357
    +1 (855) 985-4357
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    Canada
    +44 333 321 9999
    +44 333 321 9999
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    29%
    Confidence score
    United Kingdom
    +64 800 111 999
    +64 800 111 999
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    New Zealand
    +43 12 530 555
    +43 12 530 555
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    Austria
    +32 900 40 850
    +32 900 40 850
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    Belgium
    +357 77 777 040
    +357 77 777 040
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    Cyprus
    +45 70 156 65
    +45 70 156 65
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    Denmark
    +358 60 010 800
    +358 60 010 800
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    Finland
    +33 892 390 100
    +33 892 390 100
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    France
    +49 304 081 8824
    +49 304 081 8824
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    100%
    Confidence score
    Germany
    +353 818 903 001
    +353 818 903 001
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    Ireland
    +31 900 300 1250
    +31 900 300 1250
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    Netherlands
    +48 223 958 700
    +48 223 958 700
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    Poland
    +46 771 707 070
    +46 771 707 070
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    Sweden
    +90 216 556 9800
    +90 216 556 9800
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    Turkey
    +971 43 662 289
    +971 43 662 289
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    UAE
    +52 53 259 000
    +52 53 259 000
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    Mexico
    +1 (310) 360-2321
    +1 (310) 360-2321
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    More phone numbers
  3. Ticketmaster emails
  4. Ticketmaster address
    9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States
  5. Ticketmaster social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ticketmaster Category
Ticketmaster is ranked 2 among 25 companies in the Events and Festivals category

Most discussed Ticketmaster complaints

Can't print the tickets!
2
(opinions to this review)

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