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1.5 11 Reviews 331 Complaints
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Ticketmaster Complaints 331

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T
1:28 pm EDT

Ticketmaster Refund on Fogerty/Wynn Concert cancilled last year

I was never told that I could file for a refund. I have these tickets in hand..They showed on my Ticketmaster account in Jan 2021 but no longer are there..I sent several Emails giving order# and been told that I would hear back about a refund...It's been 3 or 4 months...You have had my money since March 20th 2020..Orch Row G seat 20 and 22. Event Code TMFOGE other numbers on tickets are EEH1118..764ZWS and 20-36088. They were $173.94 each ticket total of 2..I want my refund! It was paid for with American Express Card..I don't want to go to small claims but if I have to I wall and will ask for more than the ticket price..I will also take these tickets to the Wynn ticket window and demand a refund..>Dennis Bahr

Desired outcome: Full refund

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J
9:30 am EDT

Ticketmaster Event Tickets Purchased - John Mayer 2022

I have called and email Ticketmaster several times and for several days. I purchased tickets through them and accidentally made two purchases and wanted to see if they could cancel one of the orders, or refund my $$. No one has even responded or try to reach out to me. Even if they can't assist me, the least they could do is respond. I will never purchase any tickets from Ticketmaster ever again.

jennifer.[protected]@bennettig.com

Desired outcome: Someone from customer service to at LEAST reach out to me

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H
6:27 pm EDT

Ticketmaster Online access to online account.

I have two houses, when attempting to change my password, it will not accept my other houses landline phone number to call me and give me my code, it continues to accept only my other house's phone number to give my my access code.

Therefore, I cannot get into my account. Since I cannot get into my account from my other homes telephone number, and you in your INFINITE wisdom require me to sign it to my account to ask for help, catch 22.

You are fools.

Desired outcome: A real phone call from an actual person who can help

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L
11:37 am EDT

Ticketmaster Verified fan presale ticket code / passcode / passwork

Ticketmaster issued me an email on Tuesday, July 20th at 4:01pm titled, "Your Invitation to the Harry Styles Presale powered by Ticketmaster Verified Fan" stating that I had beed selected to receive a presale code for the Harry Styles Love on Tour 2021 presale for the additional Nashville, TN tour date on September 29, 2021 at Bridgestone Arena.

Ticketmaster failed to issue me a code for this presale so I was unable to participate even though they claim I was selected.

I did not receive a code on Tuesday night as the email specified: Tonight, Tuesday, July 20, you will receive two text messages that include: your unique access code, and a link to shop for tickets. The Verified Fan Presale begins tomorrow at 10AM local venue time.

A copy of the email I received is attached to this complaint.

I waited in the queue for the sale nonetheless, and at no point was I issued a code even though they confirmed my selection to receive a code.

This has caused my to miss all opportunities today to buy tickets at the presale for this show.

Last night, around 10pm I started calling the customer service line which led nowhere, and I submitted a form online that said they would respond within 12 hours. 12 hours later, I have no response and have not been helped.

Completely unacceptable. There is no resolution because now I cannot purchase tickets with the presale assuming I will not hear from Ticketmaster until after this week - after the general sale too.

I would like to request a Discount code to use at the general sale of Harry Styles Love on Tour which occurs on Friday July 23rd at 10am local for my grievances.

Desired outcome: Discount code to use at the general sale on Friday 7/23

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L
6:37 am EDT

Ticketmaster Exchange of Tickets

A cruise we had planned for November was canceled and is now leaving in December when we have purchased the following tickets: Order #54-55220/NY4 Date: Monday, December 6, 2021 Seats: Mezzanine F Row A 102, 103 I would like to exchange these for Date: Monday, January 31, 2022 Seats: Orchestra Row N 114, 115.

Ilke O, from Priority Client Support at Ticketmaster, claimed she had no record of my tickets.

Desired outcome: exchange tickets

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S
11:09 am EDT

Ticketmaster Re-sale of Tickets

I had extra tickets that I sold back to Ticketmaster. They put two payments of 0.19$ and 0.22$ into my checking account and asked that I verify the account. I did this and I still haven't been paid the $224 for the tickets. This was a month ago. You can't call them because "fan support isn't available at this time." Then online, Chat With Us isn't available at this time. I sent several emails. They email back with some automated BS about looking into the problem. Shady company. I will attempt to never buy tickets through them ever again.

Desired outcome: I want my money back

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M
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ticketmaster Failing to give a timely refund

THE SHOW I BOUT TICKETS FOR WAS POSTPONED TWICE. THEN I GET AN EMAIL ASKING IF I WANT A REFUND. I FILL OUT THEIR FORM AND THEY SEND ME AN EMAIL THAT SAYS:
According to our records, we received a request for a refund or credit on this order. Credit requests are processed immediately and an email with a credit code is sent to the email address associated with your Ticketmaster account. Your refund will be processed to the original method of payment, once funds are received by the Event Organizer, which is usually completed within 30 days. Unfortunately, we cannot provide an exact date your refund will be complete. Once we have processed your refund, we will send a confirmation email to the email address on file. Thanks for reaching out.

I FOLLOW UP IN 30 DAYS AND I GET THE SAME EMAIL RESPONSE.
I DO THIS TWO MORE TIMES (NOW 90 DAYS) AND GET THE SAME RESPONSE.

I TRY THE LIVE CHAT FUNCTION AND THEY SAY IT IS NOT AVAILABLE NOW.

Desired outcome: REFUND ISSUED IMMEDIATELY.

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S
3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ticketmaster My account

Basically I was one of the unfortunate individuals to have bought a Killswitch Engage /August Burns Red concert ticket. Of course, the concert never happened. That was in March of 2020, since then I have received my refund for the ticket, even through they held my money for over a year refusing to allow me to even request a refund. This company has greatly irritated me, so once I received my refund I sent a request in that my account be deleted permanently. And they denied the first attempt! Saying that there was a pending transaction on my account. There is no pending transaction in my account, what they are speaking of is the fact that the Killswitch concert still says "postponed" after all this time not "cancelled". Which is utterly ridiculous, the concert was cancelled and everyone knows it. It's been a year and almost three months! The only reason I was denied is because they don't want to loose any more customers. If I can get a refund for this supposedly "postponed"event, then according to their logic, I should be able to delete my own account! God only knows what they could be using my sensitive information for? They have my credit card number!

Desired outcome: Please tell them that they need to completely erase my info, and that holding my info is illegal and has consequences.

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S
4:54 pm EDT

Ticketmaster Maroon 5 concert tickets

I purchased tickets in 2020 to see the Maroon 5 concert with my two sons, daughter-in-law, and husband. COVID resulted in the "show" being moved to September 7.

Since that time, my children have moved out-of-the-area. I tried to request a refund. First, Ticketmaster has no way to contact them directly. Second, they denied my request. I looked at selling the tickets but, they won't allow me to do this either.

This is outrageous and highly unfair. I want a refund for 3 of my 5 tickets.

Thank you.

Desired outcome: Refund for 3 of 5 tickets.

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M
7:19 pm EDT

Ticketmaster Colorado Rapids Ticket Sales

I sold tickets via Ticketmaster for Colorado Rapids Tickets worth $400.00. Ticketmaster only credited my account $4.00, owing me $396. Neither of the phone support works and the Live Chat person sent me to Kroenke who sent me to Ticketmaster in the first place.
Confirmation numbers from my emails from Ticketmaster: #K20475572, #K20479499, #K20465097 and the confirmation number Kronenke subsequently sent me: #: [protected], [protected] & [protected], Confirmation #: [protected].
Mike Armbruster
w.michael.[protected]@gmail.com

Desired outcome: The $396 you owe me is all I want.

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E
8:54 pm EDT

Ticketmaster Concert tickets

Ticketmaster sent an email saying that Squeeze had been postponed. The email said nothing about a 30 day window to request a refund. I have the email. I have requested a refund about 50 times, and they keep saying they notified me of a window and I did not request the refund in time. They did not! I want my money back.
This concert was supposed to occur 8 months ago. They are holding my money indefinitely, when there is no date scheduled for the new event. I no longer want to see Squeeze because this is wrong. I want my money back!

Desired outcome: My money back.

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S
12:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ticketmaster refund

Hi there,

We had tickets to the rescheduled Russell Howard live gig on 13/3 in Melbourne. Due to the late notice of the change in tickets we were unable to attend and requested a refund. I quickly received an email saying that the refund had not gone through as the account I had booked the tickets with originally had been closed, could I provide relevant account details. I have done so via reply email within 48hrs of receiving this email - nothing. I have written to them on multiple occasions asking for a status updating - nothing. I have tried to call but apparently they are still operating on COVID protocols and no-one there to take my call. Can I please get some assistance?

Thanks
Sabine

Desired outcome: refund received

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M
2:23 pm EST

Ticketmaster Expired voucher

I received an two emails from ticketmaster saying that my voucher which was used for a cancelled play, was extended until 2022. When I recently tried to confirm this again, I was told that the voucher expired 2020 and I could no longer use it. The issue is that ticketmaster told me it was good until 2022 and so based on the information they gave me, I believed it was good until 2022 and had time to use the voucher. They refuse to acknowledge this even though I sent them proof of their emails, and keep reverting to their argument that the voucher expired in 2020.

Desired outcome: another voucher for $200 with a realistic expiration date

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4:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ticketmaster Ripoff

I ordered tickets on Dec 18 for Toby Mac concert Feb 19th. Order 11-14584/FLO. Section 212 Row J seats 4-2 39.95 per seat. Total cost 188.90 I was emailed today 2/16 telling me my seats were moved to 318 H 19-21. I was told I could not cancel & be refunded and difference of cost will not be refunded. Seats in 3rd level are $19.95 I purchased early and the seats were already separate due to covid19. That is completely unacceptable that 3 days before the concert they are moved up a complete level and cost told be be the same.

Desired outcome: Keep my seats section 212 Row J Seats 4-2 Amalie Arena or refund the difference

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N
1:23 pm EST

Ticketmaster No refund for canceled concert

Manage My Order - Request A Refund Or Credit - 2-42581/NY1 - Justin Bieber

On July 23 2020 I received an email that this concert is being rescheduled and my seats would be refunded. The email also said I don't need to do anything and my refund would be sent automatically within 30 days.

As of today November 3 2020 no refund. When I inquire about the refund Ticketmaster's automated response says I passed the 30 day limit to request a refund and they don't have any request in their system showing I requested a refund or credit.

If the refund is automatically issued why do I need to request it? I want my money back the concert was supposed to be September 26 2020 which passed.

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B
9:14 pm EDT

Ticketmaster Bad customer service

I purchased tickets for the Alan Parsons Project concert in Atlanta. During the Covid 19 shutdown Ticketmaster shut down their customer service. I tried to contact them but was unsuccesful. I called the venue and asked about the refund policy if the concert was cancelled or re scheduled for a date I could not attend. They did not know because Ticketmaster wasn't giving them information either. If they had kept their customer service open none of this would have happened. Somehow the venue made a mistake and sent a request for a refund of my tickets. I did not ask for a refund. I contacted Ticketmaster and kept hearing the phrase I'm sorry not this is our fault and we will fix it. I found out that they do not care about their customers. I would like someone from Ticketmaster to resolve their mistake and take ownership of this. All I want is for a company to provide the service I paid for and not tell me they are not willing to help. All I wanted was to go to a concert.

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2:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ticketmaster ufc london platinum tickets

this is a scam. i bought platinum tickets within minutes of tickets coming on sale. i thought i was paying face value of £422. however i have now found out these tickets were on general sale for about £200. i can get these tickets cheaper on viagogo and illegal resale site. how the f~~k can i be charged over double the value by the official seller of the tickets? i will be complaining to the ombudsman about this. its a scam

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7:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In Re: Andrea Bocelli Concert at Capital One Arena on December 15, 2019 To Whom It May Concern: We purchased tickets to the Bocelli concert on April 6, 2019 with our Chase Visa card. Tickets were emailed to us that same day and we were instructed to print the tickets. The email from Viagogo said that the tickets were genuine. We paid $319.83 for the...

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K
4:42 pm EDT

Ticketmaster no tech support for ticketmaster website

Old credit card was replaced with new. Had same cc # but different expiration date. Old cc was my default cc on Ticketmaster. I deleted it and tried to replace it with the new one. I keep getting an error saying the card is already in the system. Cleared cache, logged out and in, same results. Ticketmaster live support (both chat and phone) are stumped and sad they have no tech support. E-mail support said they couldn't find my account, although I submitted the support request via their website off my account. No one at Ticketmaster is able to update my cc info for me, leaving me only the option to get a new cc. Horrible service that they have zero tech support for their website.

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D
9:52 pm EDT

Ticketmaster refund of cancelled event

Ticketmaster holds digital records of who the rightful owner of each ticket to each seat of each event whether purchased or transferred through them and yet when an event is cancelled they choose to give the refund of the face value of the ticket to the first ticket purchaser even when they know that the party no longer has any legal right to them. When they are questioned about the policy they simply state that the current and rightful owner of tickets to the event will have to reach out to the first purchaser and hope that the person, who received the refund from Ticketmaster that they no longer have a legal right to receive, will decide out of the goodness of their heart to transfer the funds they were not entitled to back to the person who is the rightful owner of the tickets. It would be understandable in a world twenty years ago when an individual might hand a paper ticket to another party and Ticketmaster being unaware of such transaction would send the face value of the ticket back to the original purchaser as they would have been the only party that Ticketmaster was aware of, but in a digital world in which Ticketmaster requires an account with them to be created with all personal information before any transfer of digital tickets can be made and of which transfer Ticketmaster is aware of and knows who the proper owner of the tickets is, it is unconscionable that they would pretend to not be aware of the legal rights of a ticket holder to the face value of the tickets they purchased upon cancellation of an event and instead expect that the original purchaser who was paid for the release of rights to tickets and who was than given a refund for which they are not entitled to by Ticketmaster, would choose out of the goodness of their heart to give the money away that they received from Ticketmaster for tickets that they no longer hold any right to and that they and Ticketmaster know they have no rights to, to the party that actually holds the legal right to the tickets. Tickets may be transferred multiple times and the original purchaser may have no connection to the end owner of the tickets and so it is even more ridiculous that Ticketmaster would wrongly give the refund to someone who has no right to the tickets and than ask the rightful owner to try and get the money back for the tickets they own from the person who originally bought them from Ticketmaster but who holds no rights to the tickets.

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About Ticketmaster

Screenshot Ticketmaster
Ticketmaster is a leading global provider of ticketing services for live events, including concerts, sports events, theater performances, and more. With a history dating back to 1976, Ticketmaster has established itself as a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets online, over the phone, or in person.

One of the key features of Ticketmaster is its user-friendly website, which allows customers to easily search for events by location, date, and genre. The website also provides detailed information about each event, including venue information, seating charts, and pricing options. Customers can choose to have their tickets delivered electronically, or they can opt to have them mailed to their home address.

In addition to its online services, Ticketmaster also operates a network of retail locations across the United States, providing customers with the option to purchase tickets in person. The company also offers a range of customer support services, including a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Ticketmaster has established partnerships with a wide range of venues and event promoters, allowing the company to offer a comprehensive selection of tickets for events around the world. The company also offers a range of promotional and marketing services to help event organizers promote their events and sell tickets.

Overall, Ticketmaster is a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets and providing excellent customer support services. Whether you are looking to attend a concert, sports event, or theater performance, Ticketmaster is the go-to destination for all your ticketing needs.
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Ticketmaster in the 'Complaint Title' field.
- Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience:
- Provide detailed information about your experience with Ticketmaster.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

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- Use the 'Claimed Loss' field to state any financial losses incurred.
- Specify your desired outcome in the 'Desired Outcome' field to outline the resolution you are seeking.

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Overview of Ticketmaster complaint handling

Ticketmaster reviews first appeared on Complaints Board on Nov 10, 2006. The latest review Mixed Experiences with Ticketmaster Corp was posted on May 16, 2024. The latest complaint Tickets to upcoming 12/17/22 concert that have not been received was resolved on Dec 14, 2022. Ticketmaster has an average consumer rating of 2 stars from 342 reviews. Ticketmaster has resolved 39 complaints.
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  1. Ticketmaster Contacts

  2. Ticketmaster phone numbers
    800 653 8000
    800 653 8000
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    136 100
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    33%
    Confidence score
    Australia
    +1 (855) 985-4357
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    100%
    Confidence score
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    +353 818 903 001
    +353 818 903 001
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  3. Ticketmaster emails
  4. Ticketmaster address
    9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States
  5. Ticketmaster social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ticketmaster Category
Ticketmaster is ranked 2 among 25 companies in the Events and Festivals category

Most discussed Ticketmaster complaints

Can't print the tickets!
2
(opinions to this review)

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