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Ticketmaster complaints 331

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3:00 pm EDT

Ticketmaster Tickets Resale

I purchased 2 tickets to a show (MJ Live, 12/28/22 in Detroit), and the listed them for resale due to a schedule conflict. Ticketmaster keeps advising that they are listed, however they are not as they do not appear for resale on the seating chart map. My seats are MIX 20, Row CC, Seats 13 and 14. The seats on each side of my seats, MIX 20, Row CC, seats 11-12 and 15-18 are also for resale and identified as such with the pink circle. I believe that ticketmaster buys and resells tickets at higher costs and is therefore not listing my tickets because they are competitively priced. Per their policy, they are obligated to list my tickets for resale.

Desired outcome: They need to list my tickets for resale.

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7:35 pm EDT
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Ticketmaster Refund for ticket I purchased

I purchased a ticket to go see Moneybag Yo and the artist did not show up. While waiting outside the Raising Cane employees stated that if we wanted to leave due to the main Artist did not show up, we could get a refund. Well i have contacted Ticketmaster on several times and still never got refunded, such a Rip Off.

-Summer Fest

Sun Jul 4

Order # 40-44759/SCS

USD 112.55-2 Tickets @ 39.99

OR

-Royal Comedy Tour

Order # 13-47509/SCS

300_LVL/Reserved

Barcode-9406066125954573g

2 Tickets

Event Code EYY0605

(Which ever one Money Bagg Yo performed at and never showed up I bought tickets to two different events at the river Center.)

Desired outcome: I would like my money back.

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6:54 pm EDT
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Ticketmaster Have not received my money

I sold Giant tickets for 09/26/2022 and I am told to verify my account and i am supposed to receive two amounts in my account and then send it to get it verified. It has been two days and I still have not received those amounts in my account. I would like the money I sold on ticketmaster as soon as possible. It was for $360.00. If I don't get a respond from customer service about where is my money, I will contact Better Business Bureau and file a complaint on how unprofessional ticketmaster is and and never use you guys again if i have to sell tickets in the future. I really don't want to escalate this in court so please send me my money as soon as possible, thank you

Desired outcome: just give the my money that is owned to me

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6:17 pm EDT
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Ticketmaster Celine Dion Concert Denver, CO

I purchased 2 tickets on [protected] ($467.12) for this concert on [protected]. Because of the pandemic it was rescheduled for [protected] and then rescheduled again for 3-9-2022 but cancelled on [protected]. I have tried for months to get a refund, there is no working phone # for Ticketmaster, and their website just repeats the return policy. I really want my money back!

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5:12 pm EDT

Ticketmaster Live Nation credit codes

Hi Robert,

Your credit code is ready for you below. You can use your credit for events at Live Nation Owned & Operated between July 15, 2020 and October 31, 2022.

For instructions on how to use your credit code for an upcoming live event, please visit our FAQs.

On 7/14/20 I received a credit code in the amount of $378.30 and have tried to use it a few times but always get message that there is something wrong and I should review the policy.

The original venue was Shoreline Amphitheater and they have had few events that I actually like...there isn't much available in upcoming events. I have also tried to use the link provided to view eligible events and there is one I would like to attend at SAP Center in San Jose but each time I try to use the code I get the same error message.

Desired outcome: I want to be able to use the code at upcoming event at SAP Center or for upcoming future event at Shoreline Amphitheater passed the October 31, 2022 deadline.

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Erica Downey
, US
Oct 19, 2022 5:47 pm EDT

I am having this same exact issue, almost verbetim!

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1:02 pm EDT
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Ticketmaster Ticketmaster resale payment

I sold four tickets through the Ticketmaster website on September 10. I submitted my tax information and verified two test deposits in my checking account. The website says I should receive payment within 7 business days.

It has been 10 business days and I have not received payment. The most frustrating part is that there is no way to contact Ticketmaster to inquire. Their phone numbers are either "disconnected" according to Verizon or simply return a busy signal. The FAQ for contacting them has a link for "Contact Us" which simply circles back to the same FAQ.

There is apparently no way to contact customer support and inquire about my payment. The concert is this Sunday which means others will be enjoying the show while I'm still wondering where my money is.

Desired outcome: I want the money I am owed.

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4:44 pm EDT
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Ticketmaster Refund for ticket sold on Ticketmaster

I had an extra ticket for concert that was on 9/3/22. I sold that extra ticket on Ticketmaster and I was to receive $171.40 back. The ticket sold on 8/18/22.

Today is 9/22/22 and I have yet to receive my money back.

There is no way to speak to anyone at Ticketmaster. They no longer accept phone calls and there is no way to e-mail them. The only way to make any contact is by a chat function where I was dealing with a bot. Eventually the bot says I will be contacted by an agent in 12 to 24 hours I’m the chat or via e-mail.

I have never received any response and fear that I will never receive the money owed to me.

Desired outcome: I would like to receive the funds owed to me

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5:02 pm EDT
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Ticketmaster Luke Combs Concert - Boise, ID.

I bought pre-sale tickets on 9/14 at 9AM. I was very excited to get early tickets as I thought demand would be high. While purchasing tickets I was unable to buy the tickets in my cart multiple times with Ticketmaster website saying 'Another fan had bought these tickets'.

I was finally able to buy my tickets at $351 dollars apiece. No where near the quality/location of ticket I had expected for this price. I went back later that day (3 hrs) . There were multiple better tickets available at half the price I paid. They were not purchased as the website had told me that morning.

I am extremely frustrated with Ticketmaster and think that this is shady business practice. I would ask that venues and artists maybe use a different ticketing agent. This is ridiculously gross overcharging

Desired outcome: I'd appreciate either a partial refund or at least an explanation as to why this happened. Also how that it will be fixed in the future

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11:48 am EDT
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Ticketmaster Maryland Heights, MO - Sold 2 Kid Rock tickets been 3 weeks and still have not received my payment!

I sold 2 seat

Sec LFCTR, Row AA, Seat 61

Sec LFCTR, Row AA, Seat 63

to the Maryland Heights, MO Kid Rock show that was on Aug. 20, 2022.

I have given my banking information and verified the 2 small deposits that went into my account.

Where Is The Money From Me Selling My 2 Tickets?!?!?!?!?!? It has been 3 weeks and 4 days, your policy states...

"If your tickets are sold, we will automatically notify you via email. To check on the status of your posted tickets, just login to My Account. You'll receive payment in 7-10 business days. For your security, you may have to verify 2 small deposits if getting paid by direct deposit."

Desired outcome: Please refund immediately and apologize. Also give a phone number to be reached at.

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5:10 pm EDT

Ticketmaster Not receiving payment for sold tickets

I sold my tickets to Buffalo concert schedule Aug 10th 2022 back in June.

I submitted my banking information. In order to verify my account I am to enter the 2 deposits into that account (under $1) Ticketmaster deposited $1.33 on the 22nd and then reversed it on the 23rd. There is no way to enter a value over $1 in order to verify the deposit. I am not sure why it is so difficult, My account is a Canadian account and the funds were received in US dollars. Conversion should be simple enough to know how much to deposit for verification purposes to ensure it is under $1.

I have contacted Ticketmaster via "contact us" as well as email. I have even gone back into my Ticketmaster account and updated the account information to a new account in hopes that it will be deposited. I originally purchased the tickets Dec 2019 before Covid-19. I am not looking for anything other then to receive the funds that are mine from selling my tickets. This is over $500 in US funds I have been waiting for.

Desired outcome: I would like to receive my money that I am owed for my ticket sale. ASAP

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7:45 am EDT
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Ticketmaster Concert Tickets

Purchased 2 concert tickets for an event in Tampa for 9/14/22 and paid over $100 to see two bands that we wanted to see. Since the one main band has cancelled and they replaced it with someone we never heard of. Would like to be issued some sort of refund/discount. I feel that since there are changes made not to our agreement of why we originally purchased the tickets and now still have to go because we will not be fully refunded some credit is due.

Desired outcome: Refund/discount due to cancellation of one of the bands and the cost of the tickets originally. Any credit on these 2 tickets would be considered acceptable since we purchased them to see both bands

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9:32 am EDT

Ticketmaster Sale of tickets

I posted tickets for an event. The tickets sold before the event.

I have two forms of banking information in my account for the funds of the sale to be deposited.

Yet weeks later I still do not have my funds and cannot get a response from Ticketmaster, other than to enter and verify the payment options. Which has been done. The account cannot be verified until Ticketmaster deposits a test amount. Which they have not done.

I have repeatedly asked to speak to someone without any response.

The contact us portion of the site is "bot" controlled and a joke.

Never again will I work with this company.

I will be contacting the Attorney General of my state.

Desired outcome: Payment of funds due to me.

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11:05 am EDT
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Ticketmaster The price of the Bruce Springsteen tickets

On 7/20/22 we were in line to purchase tickets for the Amalie Arena show to kick off the tour on 2/1/23. We wanted 3 tickets and bought them but they were in 3 different rows and overpriced, all 3 in same section and seat but different rows and different price, which I don't understand.

1 in section 114 Row H Seat 5 @ $599

1 in section 114 Row J Seat 5 @$299

1 in section 114 Row K Seat 5 @ $599

Desired outcome: Hoping for adjust cost, at least all 3 tickets @ $299Please respond so I know where I stand

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1:05 pm EDT
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Ticketmaster Sold Tickets

I just sold tickets on ticketmaster and the website states you will receive payment 7-10 days after tickets are sold. I call 8 days after being sold to find out the status and now they are telling me I don't get the money until after the concert which is in October...This is total BS...I ask for a supervisor and was told oh we don't have any phone numbers to give for supervisors.

Desired outcome: My money

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WtbgpO
New Stanton, US
Sep 02, 2022 10:27 am EDT
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I also sold my 4 tickets on Ticketmaster site - I was told payment would be made 7-10 days after event . The event got postponed and rescheduled for August of 2024- Ticketmaster told me too bad - I’m not getting a refund

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2:41 am EDT

Ticketmaster Concert Tickets not listed as “obscured” or “partially obscured.” Section 17

Tickets for a concert at Texas Rangers “Globe Life Field” did NOT disclose that our view would be blocked by a large baseball safety net. We might as well watched it through a chain link fence. Unbelievable!

I immediately contacted Ticketmaster about this issue and received “we’re sorry” , “ no refunds” answers. The agent refused to say anything more or offer any help or advice after I explained this issue ( and how were we to know about this huge net until we arrived at the venue, used our tickets to enter in the first place, but now it’s too late to ask for help ? Catch-22 ! )

It’s not right that our view was blocked by this large net and that Rangers Globe Life Field venue staff felt it didn’t need to be removed. What’s worse is that they may not have told Ticketmaster about it. Either way, we the consumer/customer were misled.

Until we arrived at our seats, we had no idea this large net would be there and it took away alot from our experience. I want someone in a position of authority/responsibility at Globe Life Field to hear this complaint.

Desired outcome: I’d like an honest response from Ticketmaster about these concert seats not being as advertised and a partial refund or credit to a future show of my choosing.

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2:43 pm EDT

Ticketmaster Purchased 3 tickets for Gabriel Iglesias in Houston TX

I purchased 3 tickets to see Gabriel Iglesias for Friday, Oct. 23, 2020.

Order #55-50711 DL2

The concert has not been rescheduled.

Desired outcome: Please advise if I can receive a reimbursement.

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11:15 pm EDT

Ticketmaster Tickets

This experience I had with Ticketmaster makes me never want to spend another cent with them. I don't care who the artist is playing going forward. that is how upset I am. I can't believe I am being responsible for Ticketmaster's mistake. I relisted a ticket for sale with no service fee. I was assured there was no fan to fan selling fee. Of course, I adjusted the price every now and then and the confirmation page with the payout was always the full amount. One day, the page didn't work and keeps giving mean error message, so I delisted and listed it again and now the payout include a service fee. I immediately called Ticketmaster to try to revert the changes. Had I known of the change in fees, I would not have changed my prices. I asked to be revert back and was told they don't have the power to do that. I am like look change it back once, if I do anymore changes feel free to charge me. In this case your tech [censored]ed up and I would not have made that change in any way. Undeterred, the going back and forth happened for 2-3 weeks. I am like wtf? Then it suddenly got sold! So not ticket master is now charging the buyer a higher commission and charging me a higher service fee. I am like dude you need to refund me the fees. I was told it is because I didn't adhere to the policy, but the policy wasn't stated anywhere when I first listed, nor was it an email or anything that was sent to me. In the end, Ticketmaster wants me to pay for their mistake. This is [censored]ed up. I don't know if I want to ever associate myself there ever again, even if Ticketmaster is a monopoly. I would even consider flying to a different country to do it. It is not really about the money, it's more about the principles at this point. I feel being taken advantage of their systems.

Desired outcome: refund of service fees and a sincere apology

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10:54 am EDT

Ticketmaster Tickets

I purchased 2 tickets to a Greta Van Fleet concert in WV. The tickets had Row 1 and Seat 194 and 195 printed on them. I was, of course under the impression that I purchased 2 front row seats to the concert. When we arrived at the venue we were told that we had general admission tickets to the pit; no row or seat assignment and we would have to stand! When I disputed that with Ticketmaster they told me that I was supposed to ignore the row and seat assignment info on the ticket because the tickets are “actually” general admission and that during the checkout process there is a statement reflecting this. Ticketmaster is printing inaccurate information on their tickets in a direct attempt to deceive the consumer! This practice is fraudulent and it needs to stop!

Desired outcome: Refund for the difference in general admission tickets and the amount I paid (which was approx 10 times the cost of general admission tickets because they had front row printed on them).

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3:55 pm EDT
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Ticketmaster Mobile tickets unusable-refuses refund

I purchased tickets for Springsteen on Ticketmasters website for 716$ on 07/22/2022- the website has a change delivery which doesn't work. Communication with Ticketmaster and they Refuse to provide my tickets another way-I have a flip phone which will NOT hold mobile tickets! I requested a refund and again they REFUSED!

I want my money back! I have escalated to my Attorney General and credit card company. I am working to contact a real person at the Springsteen org.

Desired outcome: Refund!!!

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2:14 pm EDT
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Ticketmaster Ticket Fees and Website

Ticketmaster is the absolute worst. I bought 4 $80 tickets for an event that ended up costing me $115 for each after fees. $35 dollars in fees is outrageous. Then, I couldn’t make the event so I had to resell them. They charged me another fee for reselling. I paid $200 in just fees. To make matters worse, The website has tons of glitches and errors—it takes forever to post them. Eventually I get them posted and I get an email that my tickets sold and I was going to get paid. The email didn’t say how many of my tickets were sold, but I thought it would be all four since I’m pretty sure I set them to be sold together. The email didn’t say how much I was receiving either. I went though the process of verifying my payment and realized I only received half the amount.

I went on a 20 min search to see why I received so little. There is no detailed receipt or breakdown for my sold tickets. I lost out on another $170 because of Ticketmaster poorly designed website and process. They also don’t have a contact number. For as many fees as they charge, you’d think they would make the process smoother. It’s like they don’t care about the customer.

Desired outcome: Refund the two tickets that weren’t sold.

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About Ticketmaster

Screenshot Ticketmaster
Ticketmaster is a leading global provider of ticketing services for live events, including concerts, sports events, theater performances, and more. With a history dating back to 1976, Ticketmaster has established itself as a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets online, over the phone, or in person.

One of the key features of Ticketmaster is its user-friendly website, which allows customers to easily search for events by location, date, and genre. The website also provides detailed information about each event, including venue information, seating charts, and pricing options. Customers can choose to have their tickets delivered electronically, or they can opt to have them mailed to their home address.

In addition to its online services, Ticketmaster also operates a network of retail locations across the United States, providing customers with the option to purchase tickets in person. The company also offers a range of customer support services, including a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Ticketmaster has established partnerships with a wide range of venues and event promoters, allowing the company to offer a comprehensive selection of tickets for events around the world. The company also offers a range of promotional and marketing services to help event organizers promote their events and sell tickets.

Overall, Ticketmaster is a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets and providing excellent customer support services. Whether you are looking to attend a concert, sports event, or theater performance, Ticketmaster is the go-to destination for all your ticketing needs.
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- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Ticketmaster in the 'Complaint Title' field.
- Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience:
- Provide detailed information about your experience with Ticketmaster.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

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Overview of Ticketmaster complaint handling

Ticketmaster reviews first appeared on Complaints Board on Nov 10, 2006. The latest review Mixed Experiences with Ticketmaster Corp was posted on May 16, 2024. The latest complaint Tickets to upcoming 12/17/22 concert that have not been received was resolved on Dec 14, 2022. Ticketmaster has an average consumer rating of 2 stars from 342 reviews. Ticketmaster has resolved 39 complaints.
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    +971 43 662 289
    +971 43 662 289
    Click up if you have successfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +971 43 662 289 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +971 43 662 289 phone number
    UAE
    +52 53 259 000
    +52 53 259 000
    Click up if you have successfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +52 53 259 000 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +52 53 259 000 phone number
    Mexico
    +1 (310) 360-2321
    +1 (310) 360-2321
    Click up if you have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have successfully reached Ticketmaster by calling +1 (310) 360-2321 phone number Click down if you have unsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number 0 0 users reported that they have UNsuccessfully reached Ticketmaster by calling +1 (310) 360-2321 phone number
    More phone numbers
  3. Ticketmaster emails
  4. Ticketmaster address
    9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States
  5. Ticketmaster social media
Ticketmaster Category
Ticketmaster is ranked 2 among 25 companies in the Events and Festivals category

Most discussed Ticketmaster complaints

Can't print the tickets!
3
(opinions to this review)

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