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Eventbrite Complaints Summary

0 Resolved
63 Unresolved
Our verdict: Engaging with Eventbrite at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Eventbrite complaints 63

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4:13 pm EST
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Eventbrite Held an event, and eventbrite locked me out of my account

Good Day! I held an event this past Wednesday, 2/7/2024. I was holding a quick meeting for some of my teammates for an overview of a career in the life and health industry. I read, followed directions... and invited the agents to my event. They paid $50 per ticket and attended. Eventbrite said they will hold 20% of the $150.00, to offset any refunds... but after taxes, they will send me the first part of $120.00, then balance of the total funds will come later next week.

All of sudden on Thursday, the next day, I couldn't sign in or even reset the password. They said I was suspended. And if I want assistance, I have to log in to chat with them. There is no phone number, no email... and Eventbrite have taken all of my ticket money. Not even an email of explanation or warning that I was doing something wrong. It was a simple process... So I cannot even imagine what the problem was.

Claimed loss: $150.00

Desired outcome: I want my money and an explanation of what happened? And an apology!!!Someone to call me at least....email: [protected]@gmail.comphone: [protected]

Confidential Information Hidden: This section contains confidential information visible to verified Eventbrite representatives only. If you are affiliated with Eventbrite, please claim your business to access these details.

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1:45 pm EST
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I have had Eventbrite for my business for almost a year. I have an Eventbrite for a second business for almost 7 years. We hosted an event that was posted in November 2023. We did a press release, extensive social media advertisement, email evites to Chamber of Commerce, Elected Officials etc. Six days before the event someone changed the account email and...

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7:46 am EDT
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Eventbrite Vesna zmijanac live in london 28th october

I purchased tickets for the above named concert on 9th February 2023. The event was scheduled for 28th October, 2023 at the Dominion Centre, N22 6DS.

We arrived at the Dominion Centre and was told by another attendee, that they had been told by a church warden (who lived adjacent to the venue) that the event had been moved to the Diamond Arena, The Rock Tower, N7 0PS. There was no one there in an OFFICIAL CAPACITY.

This was a journey of 30 minutes from the original venue. Upon arrival at The Rock Tower, we were informed that the event has taken place the night before!

I received no previous notification, by either email, text or phone call.

Therefore both my time and money was wasted, I travelled by cab from Slough.

I presume that my complaint will be handled in an efficient and professional manner. This being the case, I look forward to a FULL REFUND in a timely fashion ie. 14 days.

You may refund to the debit card that was originally used to purchase the tickets.

Claimed loss: 5 tickets @ £67.42 Total claimed £337.10

Desired outcome: Full refund of tickets

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Is Eventbrite legit?

Our verdict: Complaints Board's thorough examination reveals Eventbrite as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Eventbrite stands out for its commitment to quality and security. Clients considering Eventbrite should delve into its customer service record to gauge compatibility with their expectations.

Eventbrite earns 91% level of Trustworthiness

Perfect Trust Endorsement: Eventbrite achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Eventbrite. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Eventbrite.es has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Eventbrite website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Eventbrite.es has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Eventbrite has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 63 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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7:33 pm EDT
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It appears that your CEO/Founder, Kevin Hartz, was ok with canceling a Riley Gaines event due to the fact that women are women, & men have NO right to be in a women's space - the topic of Ms. Gaines talk. The fact that Mr. Hartz denies reality is made worse with his comments to criticism of dropping said event. He actually said that he does not support...

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8:35 pm EDT
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Eventbrite Refund of a debit card

A customer purchased one of our courses using a debit card and the event was subsequently cancelled. I need to refund them, but Eventbrite want to take fees for this. If the client had paid with a credit card, there would not be an issue. The refund would go through without any issue. I have tried on a number of occasions to talk to someone about this, but they refuse to call me. Will email me, but there is no 'reply' option on email, so cannot get the issue sorted.

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2:24 pm EDT
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Eventbrite tickets i purchased

purchased 5 ticket requested refund for 1 because party could not attend, the other for purchased for the concert at the Ohio state fair in Columbus on 7/29/2023 Keith sweat the event was advertised on Eventbrite i bought the tickets when we arrived at the show the ticket was not a valid ticket they sent me to the box office where the lady informed me that Eventbrite was not affiliated with them and that someone was basically scamming told me to contact the organizer in which i did no respond as of today i reported the event still no answer the numbers i call they are not valid phone numbers we was embarrass in front of all those ppl that these tickets was fraud and defiantly hurt we travel 2 hours to come to a concert we could not see and humiliated getting escorted out i just want my refund from all 5 tickets

Desired outcome: refund of my tickets

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7:41 am EDT
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Eventbrite Eventbrite's Lack of Customer Service and Refund Policy is Unacceptable

I gotta say, I had a pretty rough experience with Eventbrite. I booked this event called Design for Living 2 back in April of last year, and it was supposed to go down on November 6th and 7th. But then, in October, I got the news that the whole thing was canceled. No biggie, I thought, I'll just wait for my refund to come through.

But it never did. I checked my bank statements and everything, and there was no sign of the transaction. I figured maybe it was because I'd canceled the card I used to make the purchase, but even when I reached out to Eventbrite in November, I got nowhere. They just kept sending me back to the event organizer, who was no help at all.

Honestly, it's pretty frustrating. I get that things can go wrong, but the fact that Eventbrite couldn't even give me a straight answer or help me out in any way is pretty unacceptable. And the worst part is, they don't seem to care. It's like they're so rich and powerful that they don't even need to bother with customer service anymore.

Well, I'm not gonna stand for it. I vote with my wallet, and I can tell you right now that Eventbrite won't be getting any more of my money. If you're thinking about using them for your next event, I'd think twice. There are plenty of other options out there that actually care about their customers.

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7:34 am EDT
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Eventbrite Understanding Eventbrite: A Review of the Ticketing Platform

I gotta say, after reading all these comments, some of y'all don't seem to understand what Event Brite is all about. Let me break it down for ya: Event Brite is just a tool for promoting events. They ain't the ones running the show or collecting the cash. If you're buying tickets through their site, the money goes straight to the event coordinator. And it's up to that coordinator to decide whether or not to charge extra fees or include them in the ticket price. They also get to decide whether or not to offer refunds. Now, I know some of y'all are upset about not getting your money back, but you gotta understand that there are a lot of costs involved in putting on an event. And sometimes, those costs are nonrefundable. So before you go blaming Event Brite for everything, maybe take a minute to think about the other side of things. And if you're really upset, direct your complaints to the event coordinator or the company in charge. Don't go blaming the middleman.

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4:35 am EDT
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Eventbrite Eventbrite Review: A Platform for Scammers - Beware Before Purchasing Tickets!

Eventbrite, Inc. is a company that I would not recommend to anyone. They do not seem to care about their customers and allow for scams to happen without any consequences. Recently, I purchased tickets for a New Year's Bar Crawl in Boston through Eventbrite. The event promised many things such as four free drinks, access to multiple bars, and a premium showing of the ball drop. I bought two tickets for myself and a friend, but when we arrived at the first bar, we found out that it was a total scam!

To our surprise, there were no drinks, and the staff at the first bar had no idea what we were talking about. They were having their own private function, and we were left feeling embarrassed and confused. We walked to the next few bars, but they too had no idea about the event. We were stuck out in the rain on New Year's Eve with no plans and had lost close to $100 dollars. When I contacted Eventbrite for a refund, they refused to give me my money back because the tickets were nonrefundable. This was a huge disappointment, and I felt like I had been scammed.

Eventbrite is a great platform for scammers because they do not enforce their event hosts to be accountable. It is impossible to get ahold of anyone at Eventbrite, and they just send you in circles. The event host has not responded to any of my friend's requests, and they did not provide any contact information. I will be reporting this to the Better Business Bureau, and I will not be suggesting anyone to have anything to do with Eventbrite.

In conclusion, Eventbrite is not a reliable platform for purchasing tickets. They do not care about their customers, and they allow for scams to happen without any consequences. I would advise anyone to be cautious when using Eventbrite and to do their research before purchasing tickets for any event.

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Eventbrite Beware of Hidden Fees: My Experience with Eventbrite

Hey guys, just wanted to give you a heads up about my experience with Eventbrite. I recently used it to set up a collection for my friend's wedding present and while I thought I had chosen the cheapest package, turns out I was on a middle sized package with higher fees than expected. It took Eventbrite a whole week to reply to my inquiry and by then it was too late to make any changes. I was charged ?153.76 in fees for an event that raised ?1820.--, which is a whopping 8.45%. I was really embarrassed to tell the donors and the newly married couple about the high fee, especially since I thought I had chosen the most basic package. I feel like the set-up process could have been clearer and I was misled by the information available. So, if you're new to Eventbrite, make sure you choose the right package and be aware of the charges. Don't make the same mistake I did!

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Eventbrite Disappointing Experience with Eventbrite: Easter Kids Party Cruise Review

I recently used Eventbrite to purchase tickets for the Easter Kids Party Cruise Hosted By The Easter Bunny(Cesar Cabrera Entertainment) on March 31st and April 1st. I bought four tickets for $30 each for my family and I to attend the event on March 31st at 5:45 pm. However, our experience was not what we expected.

We arrived on time at 5:45 pm, but we did not start boarding until 7:00 pm. We were told that we would be boarding at 6 pm, so we were very upset to have to wait on line with two restless toddlers for an hour and 15 minutes. There was no communication regarding the delay, and it was extremely chilly outside. All the parents and their children were complaining about how cold it was and how long it was taking to get on the boat.

When we finally made it on the boat, we quickly learned that there was not enough seating for all the patrons. It was disappointing to see that there were not enough seats for everyone, especially since there was food being offered on the boat. It was difficult to stand for three hours with food and our children.

To make matters worse, the restroom on the boat was filthy. It was not sanitary at all, especially for kids. It was apparent that no one had cleaned it from the prior group of patrons on the boat.

Lastly, due to the location of the marina, there was only one place to park. From 5:40 pm -7:30 pm, I was charged $30 for parking. It was disappointing to spend $150 and not get to take a picture with the Easter bunny, see a magic show, or get face painting. My kids were disappointed, and we were exasperated parents.

Overall, our experience with Eventbrite was not great. We were disappointed with the delay in boarding, the lack of seating on the boat, the filthy restroom, and the expensive parking. We hope that Eventbrite can improve their communication with event organizers to prevent these issues from happening in the future.

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Eventbrite Disappointing Customer Service Experience with Eventbrite: My Refund Runaround

I recently had an experience with Eventbrite and unfortunately, it was not a positive one. In this day and age, it's common for companies to have live customer service, but Eventbrite seems to be an exception. When I tried to get a refund that I was owed, I was given the runaround and even hung up on by an automated service. It was frustrating to say the least.

To make matters worse, I couldn't find any status updates on my refund and when I emailed them, I received a generic response that didn't answer my questions. They did offer to help further if I needed it, but when I responded, I never received a reply. It was a disappointing experience and I had to resort to going through my PayPal account to get my refund, which took even longer.

The event I was supposed to attend was on New Year's Eve and it's now January 13th and I'm still trying to get everything sorted out. Eventbrite suggested that I contact the event planner to resolve the issue, but that's not always a viable option. If you're dealing with an individual rather than a company, they may not be as professional or willing to help with a refund.

It would be helpful if Eventbrite had plans in place to protect buyers, similar to PayPal. I have all the emails and texts from the event planner, who seemed to get a bit too personal at times. It's important to remember that this is a business transaction and professionalism should be maintained. It also seemed like the event planner had to refund numerous people and was losing out, which is not my problem. Perhaps they should consider going back to their day job if this isn't their meal ticket.

Overall, I was disappointed with the lack of customer service from Eventbrite. As a buyer, I expect to be treated fairly and have my concerns addressed in a timely manner. Unfortunately, that wasn't the case with this experience.

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Eventbrite Beware of Eventbrite: Fraudulent Charges on Credit Card

I gotta say, I'm pretty upset with Eventbrite. Like, if there was a zero rating, I'd give it to them. And I can't even complain directly to them because their email form is so intrusive, asking for all kinds of personal details that I'm not comfortable sharing online. And my credit card company won't do anything about it either, because apparently it's not their job to investigate fraudulent companies.

So here's the deal: Eventbrite is supposed to collect entrance fees for events on behalf of all kinds of businesses, like restaurants and venues and stuff. But twice now, they've made fraudulent charges on my credit card. The first time was two years ago, when they charged me for two events that I didn't even go to. My credit card company looked into it and removed the charges from my account.

But now it's happened again. More than a month after I made a legitimate purchase for an event, Eventbrite charged me for something called "... ACT. Dallas." And I'm pretty sure it's them, because all the other charges on my card are from places I actually go to, and I haven't had any other fraudulent activity.

So yeah, if you're thinking about using Eventbrite, be careful. Check your credit card statements carefully for a while after you make a purchase, because you might end up getting scammed like I did.

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Eventbrite Eventbrite Review: Overbooked NYE Event, No Refund, Poor Customer Support

I recently had an experience with Eventbrite that I feel compelled to share. It was for a New Year's Eve event in January 2018, and my group had purchased 8 tickets for after 12:30 admission to the penthouse on Hotel Rivington. We spent around $600 total on these tickets, and we were excited to attend the event. However, when we arrived at the door, we were turned away by a bouncer who informed us that the event had been overbooked and that no one else was allowed in. This was a huge disappointment, as we had paid for a specific experience and were not given what we had paid for.

To make matters worse, we have been struggling to obtain a refund for our tickets. We have contacted Eventbrite directly, as well as the hotel and our credit card company, but we have not had any luck. Eventbrite even claimed that someone from their company was at the door and that people were being let in, which is simply not true. The hotel has not been helpful either, despite the fact that they should be responsible for ensuring that events at their venue are properly managed and not overbooked.

We have spoken to other customers who attended the event and found out that many people were turned away as early as 11PM, which is unacceptable. We believe that we are entitled to a full refund, as we were not able to enter the event that we had paid for. Our tickets are still unscannable, and we even have Uber receipts to prove that we were at the venue. This whole situation feels like a scam and is incredibly unprofessional.

Overall, I would not recommend using Eventbrite for purchasing tickets to events. While I understand that overbooking can happen, it is unacceptable for customers to be turned away from an event that they have paid for. Additionally, the lack of support from both Eventbrite and the hotel has been frustrating and disappointing. I hope that others can learn from our experience and avoid similar situations in the future.

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Eventbrite Frustrating Experience with Eventbrite Customer Support: Unable to Edit Event and Account Blocked

Hey there, I gotta say, I've been trying to get in touch with someone from Eventbrite for a few days now and it's been a real struggle. We've been trying to edit our event since Saturday, 6/17/17, but it seems like our account has been blocked for some reason. We have no idea why this is happening and it's been really frustrating because we've only gotten one response from Customer Support and they didn't really understand what we were asking for. It's like, come on, guys, we just want to edit our event! We finally found a phone number and talked to someone named Chelsie in Sales yesterday, 6/19/17, but we still haven't heard anything back. It's been a total nightmare and it's not the kind of customer support we were expecting from Eventbrite. We've used the platform before and never had any issues, so this is really confusing.

To make matters worse, we got a message saying we don't have any debit or credit cards saved, which is totally incorrect. We included that information when we set up our account for the event. And we even got an email saying our event was published live, but now we can't find it anywhere. It's like our account has just disappeared into thin air.

Honestly, we're just looking for some help here. We're not trying to cause any trouble, we just want to edit our event and make sure everything is good to go. So if someone from Eventbrite could please get back to us ASAP, that would be amazing. Thanks.

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10:10 am EDT

Eventbrite Tickets

Uk Strongest Man Final 29th May 2023
3 Attended cost us £358
Inadequate organisation caused us to kiss last 2 events and presentation
Said men’s event was 1-5 with trophies at 5.15
Arrived at 12.50 women’s event was still ongoing
Didn’t finish until 2.20pm
So instead of mens starting at 1pm it started at gone 2.30pm
There was so much faffing around between events it was unbelievable!
At one point they started dril lol Ng9 the floorboards it took ages
Everything was so far behind schedule it was ridiculous!
We had the car park ticket until 6pm which was very adequate to say it finished at 5pm
Unfortunately at 5.50 when we had to go to avoid a parking fine they were still on the penultimate event
Which meant we Missed it AND the last and best event AND the trophies
So it was pointless really attending and we are seeking at least a 50% refund if not more
I have contacted Eventbrite with no success
I have tried to resolve through PayPal but it is out of their 180 day limit for disputes as we bought the tickets in Oct for Xmas presents
Wd feel totally let down by Eventbrite who, incidentally, have 92% 1 star rating with Trustpilot
I only wish I’d looked into them before spending all that money.

Desired outcome: As above At least, if not more, 50% refund

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8:00 pm EDT
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Eventbrite Email

Hello:

I usually look forward to receiving emails from Eventbrite but today I was very troubled by the use of the acronym in the subject line of the email.

The subject line read "Feeling stuck in a rut? Time to GTFO" Received on May 2, 2023.

I’m surprised this would be used in a professional setting.

I want to express my concern and hope future correspondence will be free from offensive acronyms.

Thank you,

Faye St. Pierre

[protected]

My email address is [protected]@gmail.com

Desired outcome: Assurance that future emails will not contain acronyms representing explicit language.

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7:14 pm EDT

Eventbrite Wine Tasting with Tapas and Live Guitar Music

Pata Negra - Spanish Tapas Bar

Wine Tasting with Tapas and Live Guitar Music

Friday, 14 April 2023 from 6:00 pm to 9:00 pm (AEST)

455 Brunswick St, 455 Brunswick Street, New Farm, QLD 4006, Australia

General Admission $96.61

Order no. [protected]. Ordered by Ross Lambert on 10

February 2023 7:32 pm

This event did not take place as the venue has closed.

We were not contacted by the owners and offered a refund nor have we received a refund.

Total Purchased for 2 tickets on 10/02/2023

EB *Wine Tasting with [protected] AU AUD 193.22

My Return email is; [protected]@outlook.com.au

My Mobile number is; [protected]

Desired outcome: Please refund me the cost of the 2 tickets which is AU $193.22.

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9:14 am EDT
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Eventbrite Eventbrite

Money placed into the wrong account on 22 May 2022 . Eventbrite claimed to recalled payment from a starling account but haven't followed through/provided proof .They suggested I made a BACs payment for 98p & I must retrieve it myself I haven't made a BACs payment. 1 yr later they won't respond. Eventbrite have closed the case, not answered the banks

Desired outcome: £320.00 returned to me. They need to respond to natwest questions so the recall process can be completed . See recent email from Starling :"They have been sent 2 questions which they haven't answered,

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6:46 pm EDT

Eventbrite Worldwide Mansion Dog Show & Pool Party

Promoter: Javier Rodriguez

Scheduled an event in Florida entitled Worldwide Mansion Dog Show & Pool Party. My order #[protected] I purchased two tickets for $205.00 on Aug 30, 2022. I went to the event today, Friday, October 21, 2022 from 10:00 AM to 7:00 PM (EDT) as scheduled and there was NO event the promoter identified the location on two cross streets. I have requested a refund to NO AVAIL. This was a SCAM. DO NOT support any events from Javier Rodriguez in Florida.

I utilize eventbrite on many occassions and have never been subject to a scam and have found it to be a reputable platform for tickets. I'm very disappointed with this transaction.

Desired outcome: A full ticket refund amount.

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Overview of Eventbrite customer experience

Eventbrite, the popular event management platform, has been receiving a lot of negative feedback from consumers lately. Many users have reported issues with the website's functionality, including difficulty navigating the site, slow loading times, and glitches during the ticket purchasing process. Additionally, some customers have complained about poor customer service and a lack of responsiveness from Eventbrite's support team. Other common complaints include hidden fees, confusing pricing structures, and a lack of transparency regarding event details. Overall, these issues have left many users frustrated and dissatisfied with their experience using Eventbrite.
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Eventbrite contacts

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1800 902 225 1800 820 172 More phone numbers

Website

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