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Viagogo Customer Care Service

Viagogo AG

Rue de Lyon 109, 1203
Geneva
Delaware
Switzerland

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Viagogo Complaints & Reviews

Viagogo / Concert tickets

Hi
HilMac on Jun 24, 2017
How can a company who already knows what customers will complain about and add this in to their feedback form, be allowed to operate in this way? The pressure they put on you to purchase quickly, make hasty decisions and add costs on to the price that they have not warned of, are...

Viagogo / Tickets

Ha
Hannah marie on Jun 24, 2017
Right am not happy regarding the tickits my other half orderd due to these tickets that he orderd wich is the wrong ones from the start he wanted eminem an ended up with something different an fuming cause he lost hos money for something he didnt orderd it anot did say that be eminem when...

Viagogo / Viagogo ticket sale no. 9423166 and no 9187785

Ma
mariak70 on Jun 24, 2017
I sold two tickets through Viagogo for Primavera Sound, for Thursday June 1st. On June 4th payment was " initiated", according to an email I received. 20 days later I still have not received the money owed. I actually find it pretty incredible that such a thing just casually happens. I am...

Viagogo / Tickets for concert did not arrive - cannot get a response to resolve problem

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EGuise on Jun 24, 2017
I purchased tickets for an Olly Murs concert at Worcester Cricket Ground for this Sunday -25th June, some months ago. Ref ID 8781545. Earlier this week I had an email to say they were being despatched by Royal Mail Special delivery - which took several days to come. I opened the envelope...

Viagogo / Tickets Adele

Pe
PeterNemec on Jun 23, 2017
Hello, can you please investigate Viagogo scammers ! People have been getting ripped off for a very long time ! I paid £347.98 for 2x Adele tickets, where the face value of each was only £55, as I found out when the tickets arrived. INFLATION over 300% !!!. In addition to that, they charged me...

Viagogo / Invalid tickets to Maggie Rogers at Electric Brixton

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Gilbey Strub on Jun 23, 2017
My tickets to the Maggie Rogers gig were rejected by the venue on 21/6/17 for being invalid. On 24/02/2017 I purchased 4 tickets (order no. 9322072). On 15/03/2017 I received an envelope from UPS containing one piece of paper with my order details and order ID. There was nothing else in...

Viagogo / Jamiroquai

Mo
Monica Podder on Jun 22, 2017
I received an email last Friday stating the concert I had booked for this Saturday has been cancelled and rescheduled for a Wednesday evening in December. I did not book the event purposefully on a week night as there is no way I would ever be able to make it. I have tried contacting...

Viagogo / Viagogo tickets

Ao
Aoife-e on Jun 22, 2017
My order number is 12996227. We got two tickets for the Justin bieber concert in Dublin Ireland yesterday - when we got to the venue we were refused entry as the tickets had been already scanned at 5:01pm which is when the venue opened. We paid €194 for 2 tickets and they were void. I have...

Viagogo / I am complaining about tickets purchased

Cr
Criley89 on Jun 22, 2017
Order number - 13049561. I purchased these tickets and the venue was changed . I can not make this venue and I will not accept losing money from fees . I would like a refund on these tickets and would love to be able to speak to someone over the phone . I will be taking this to small claim...

Viagogo / Order confirmed, payment made but no confirmation received+

Ti
Tiffany Chan on Jun 22, 2017
I placed a purchase order on 11 June 2017 for three GOT7 ticket (Asia World Expo in Hong Kong on 1 July 2017), my credit card was deducted for HKD 6, 998 and a "Order Confirmed" appears on my phone. I however have not received the confirmation email nor the tickets I logged in with my two...

Viagogo / Payment

Vi
Victoriadimino on Jun 21, 2017
I have sold my tickets for a event on 1/06/2017. I'm still awaiting payment. I've constantly emailed . I either don't get a reply or they send me the same generic email. They refuse to allow me to talk to them on the phone. I've never received such disgusting service in my life. I simply...

Viagogo / organizer cancelled event but still didn't get refund

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Farjana Jahan on Jun 20, 2017
Hello, My order ID is 12898398 and I placed it on 7.6.2017 . I bought it for Cirque du Soleil-Kooza which was supposed be started on Sunday, 11 June 2017 at 17.00, Under the Grand Chapiteau, Perth, Australia. But, the organizer cancelled the circus show on that day without any prior notice. They...

Viagogo / Listing 81580786

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Kal1982 on Jun 20, 2017
Viagogo had not provided me of payment for tickets I sent through their corridor service. They have not kept me informed as to why. They fail to respond to my emails 95% of the time. I registered 2 to UB40 tickets to viagogo for them to sell. The delivery man picked the tickets up to deliver...

Viagogo AG / order number: 13033253 - missold tickets - refund due

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SDH200617 on Jun 20, 2017
Dear Sirs Re: Order Number: 13033253 Stereophonics concert on 25th July 2017 at Plymouth Pavilions Missold tickets – refund due in the sum of £431.41 I regret to inform you that Viagogo has missold four tickets to me today at a total price of £431.41 regarding the Stereophonics concert...

Viagogo / I want to cancel a listing for motown the musical on july 15th. I can not access my account to cancel.

Da
David Nolan on Jun 20, 2017
I have tried to contact Viagogo to cancel listing 87271126 for Motown the musical on july 15th. I have tried to contact Viagogo by phone and email but never get a reply. Have tried to request a password reset but have never received any email confirming pass word reset. I now want to...

Viagogo / tickets

Cl
CLB2808 on Jun 20, 2017
Purchased two tickets to the Aegon Tennis this coming Sunday 25th. Apparently tickets were sent with UPS. UPS claimed that they never had the tickets and I should contact Viagogo. Viagogo then haven't got back to me... I can't get through by telephone, they don't respond to emails and if I...

Viagogo / false representation/ unethical behaviour

Tr
Truro39 on Jun 20, 2017
Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. They were selling 3 lots of tickets all showing where you could be seated in the O2. With pop up messages reading 'you are in a queue there are 11 in...

Viagogo / ricky gervais - mayflower southampton

Th
Theresa Harrison on Jun 19, 2017
We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. I have contacted Customer Support as your website state...

Viagogo / shawn mendes tickets order no 10065971

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Wendy1971 on Jun 19, 2017
I have not yet received a refund for the above tickets. Viagogo were not able to supply them at the last minute and offered a refund. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. On the web site it...

Viagogo / tickets sales

Ha
Harveylu on Jun 19, 2017
I have tried to sell a concert ticket with them. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). Since the email said I had 48 hours to confirm the order I did not think I would need to post them today...

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