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Ticketmaster Complaints Summary

39 Resolved
292 Unresolved
Our verdict: With Ticketmaster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ticketmaster complaints 331

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Newest Ticketmaster complaints

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11:55 am EDT
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Ticketmaster Recieve my tickets in digital format or a refund

I purchased 3 VIP Day passes to Boston Calling for over $1400.00 and never recieved my tickets. Tried to sell them thru TicketMaster but they enforeced a price which was vitrually the same as their exisitng avaialble tickets - and therefore I could not sell the tickets. I asked for digital copy of the tickets because I was out of town and would like to allow my son to use them - and they refused to provide me a digital ticket that my son could use.

These are the actions of a company - TicketMaster - who does not care about customer service and has a monopoly over their market place!

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3:40 pm EDT
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Ticketmaster Anita Baker Concert Prudential Center NJ

Order Number: 22-36028/PHI

I paid $800 for premium seats in advance to see Babyface. He was a no-show. I request a full refund. While Anita Baker did perform, the show was plagued with technical issues with subpar sound, a shortened set list, no video wall, and a very disoriented performance. I request a refund As I did not get what was promised. Longer version including feedback on how Ticketmaster/Prudential/Anita Baker/Live Nation can correct these issues in real time, treat people with respect and dignity, and improve to meet the standards that are expected for the premium charges and fees that are paid:

$800 to see two headline acts. Only one performed. In addition:

Late start: the show started three hours after the doors opened. 90 minutes of those hours we were forced to stand and mill about with no explanation outside of the seating area. Once in the seating area, it took practically an hour for someone to come out to explain what was going on. While the explanation was weak and disappointing, it was something. It is the height of disrespectful to have patrons waiting hours with no information. I give a lot of credit to the crowd as everyone waited very patiently in the dark.

Technical issues - once the performance started, Ms. Baker spent most of her showtime berating the technical team for the reverb, feedback and sound quality. This was truly distracting and cut into the only remaining performer's showtime. There was obviously no set list as she asked the crowd several times for song requests, that she did not honor, and of the songs she sang, she only sang approximately 4 completely.

Missing video wall - Ms Baker mentioned several times her disappointment that the video wall was missing, which meant that this audience was not receiving the full concert experience as others have around the country. There are several major concerts that I want to see this year, but my budget allowed me to choose one. I chose BabyFace and he was a no-show. I respectfully request a full refund for reasons stated above.

Desired outcome: Full Refund

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8:30 pm EDT

Ticketmaster tickect

Today I bought some tickets through ticketsmaster when I went to print the tickets did not appear, then my nightmare begins to call them and be able to understand their English then the first person and Robin to go to a store and buy a gift card to solve the problem but how is it possible if they had created the situation then i have to fix the problem

Robin told me if you don't go now a buy a gift car , you lose your money when the mistake wasn't mine. It was a nightmare Robin wanted him to buy an apple gift card and that solved with that but it was not 50 or 100 were 600 dollars. At the end of the road I could not get my tickets and I had no choice but to call the bank and report the transaction as fraudulent and to run with luck and they can process or at least that ticketmaster returns the money I never buy with them again seeing all the complains never in my life

Desired outcome: refund to my credit card

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maria1263
Sanford florida, US
Apr 26, 2023 6:13 pm EDT

They Fix my problem

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6:10 pm EDT
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Ticketmaster tickect

I bought some tickets for 597.00 when I went to print did not appear call a phone number I found and they asked me to go and buy a gift card the tickectmaster which I have never seen, I told Robin that I could not find it and this told me to buy one of apple gift that would help me did not make sense that I had to do all this work for me resolve a system problem of them, I just want my money back

Desired outcome: refund

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maria del c torres
SANFORD, US
Apr 26, 2023 6:03 pm EDT

The fix my problem , the other web was a scam

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12:50 pm EDT
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Ticketmaster Selling my tickets on Ticketmaster

I’m still waiting for my account to be corrected so I can sell these tickets, I have also requested a supervisor/manager call me to discuss this on going situation.

I keep getting instructions(6 separate emails) that repeat themselves since Monday 10 Apr 23 (none work as I keep getting the same pardon the interruption error message)

I have attached all communications from Ticketmaster helpdesk..none have corrected this situation.

Error Message:

Pardon the Interruption

There was an unexpected error while processing your request. We apologize for the inconvenience and appreciate your patience. Please check back soon to continue.

Ok

Service code: Z-e4qTx0ln7sSqQB-187752b96f6

Desired outcome: Need to sell 2 tickets or get refund of full purchase price

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8:16 pm EDT
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Ticketmaster Ticket Insurance Ticketmaster endorsed

I added on the ticket insurance as part of my transaction for concert tickets with the company Allianz, per the ticketmaster site. After purchasing the tickets and insurance I received an email from Allianz stating that they couldn't provide a policy with no additional information. I paid $103.05 for that insurance that they will not provide, nor will they tell me why they can't provide. I have reached out numerous times via email and phone to Allianz and Ticketmaster and no one has helped.

Desired outcome: A refund of $103.05 to my credit card for this scam of an insurance company Allianz.

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11:16 am EDT

Ticketmaster Customer service help

Order # [protected]-7

I was trying to chat with someone named Jay-ar. They barely chatted with me and sent me information that I still had questions about. Jay-ar just disappeared.

My TIN was not accepted by the website because of my address. I had to update my payment information in my account with a debit card yesterday and my address was accepted then. Jay-ar sent me a link to the IRS website that was supposed to help me update my information on my account with ticketmaster and I, personally, could not see where that was written. As of now, Jay-ar did message me back, but still didn't answer my question. Unless they're super busy with other customers this seems very cold from Ticketmaster.

Their final message to me was, "Here is the guide how to do it. Have a great day!" I still had questions that needed answering.

You know, I already know Ticketmaster has had bad press recently and this doesn't help. I can guarantee this and that is I will be letting everyone I know from Minneapolis to San Francisco know about how you guys treat people and I will do everything I can to avoid using you guys in the future. This is utterly ridiculous.

Desired outcome: I would like my money to be deposited into my account that I linked with my debit card that I used to setup the transaction that took place yesterday on your guys' website. After today's runaround, I want free tickets.

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1:32 pm EDT
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Ticketmaster Never got the confirmation payment for the tickets, the event passed, I did not go and I lost the money.

On Saturday April 1 at 6:40pm, I tried buying three times to by 5 tickets to go to a baseball game in Seattle. Every time, I needed to add a verification number sent to the email attached to the credit card, which I got only 2 times instead of three.

The first two times the website kicked me out. First of all, I got a message saying that a fan already bought my tickets, and they were no longer available. I tried to buy 5 different tickets again but after inputting the code I got a message saying that my session timed out.

I tried a third time but never got the verification email with the code. It was already past 7:00pm so I changed my mind and did not go to the event, because I thought I did not have tickets.

On the next day, I saw a confirmation email for a past event, as well as a credit charge in the amount of $167us. Those tickets were never scanned or used as the messages I got were that the transaction was not successful.

I have been trying to contact Ticketmaster since yesterday but it is impossible, this is the only possible way I found. I am really disappointed with this situation.

Desired outcome: To get a refund or a credit for a future event.

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2:46 pm EDT
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Ticketmaster Refund of event that did not take place.

Purchased tickets to Tango-The musical at the Saban Theater on 3/3/20. Even has been rescheduled a few times. Last reschedule was for 3/17/23. I received a Ticketmaster notice (e-mail 3/7/23) reminding me to attend the event.

My wife and I showed up to the Saban Theater on 3/17/23. There was a Jewish Service event scheduled on 3/17/23 at 8:00 pm. NOT TANGO-THE MUSICAL.

I reported this to Ticketmaster (#[protected])and requested a full refund of the ticket price & fees ($288.30) as well as the $20 I spent on parking and the mileage to this non-event (58 miles @ $0.655/mile IRS rule) $37.99 for a total of $346.29

Reply from a John E - requesting event data. On 3/27/23 I submitted the request info and included a picture I took of the stage on 3/17/23.

On 3/28/23 I received another e-mail from a Glenne F - standard reply that they do not refund for events not cancelled. I communicated via e-mail with Glenne F several times on 3/28 that there was no event (Tango-the Musical) and was consistently denied any refunds.

I have not received a reschedule notice for this event from Ticketmaster.

Desired outcome: A full refund of my tickets and fees ($288.30), and to include the parking cost ($20) and travel costs ($37.99)(58 miles @ 0.655/mile IRS rule) for this event that did not take place for a total of $346.29.

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11:53 pm EDT

Ticketmaster Inability to get ADA support in purchasing event tickets

I have been attempting to purchase event tickets in May & have had an impossible time getting necessary and requested assistance from both Ticketmaster, as well as the event venue. I cannot get a live person; I've followed all links on both websites; I've gotten several absurd emails from Ticketmaster demanding I give all my purchase info...I can't even buy the tickets! I engaged in at least 5 rounds of emails today with a supposed Ticketmaster worker; I've clearly noted each time I am an ADA individual requiring phone assistance, NOT any further emails; and that I'm attempting to purchase ADA tickets (1ADA seat and 1 companion seat). Last response, agent claimed via email that there are no ADA seats, which is a lie, per real-time checking ticket purchase map (I've even sent a screenshot of seat numbers I'm inquiring about). There are an extremely limited number of seats left, especially in just getting some basic ADA questions answered. This has reached the level of disability discrimination, per ADA law and my active/protective federal status as such. Again, the venue does not answer nor return calls either.

Desired outcome: All I'm asking for is a phone call assistance in purchasing tickets to an upcoming event in May 2023.

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9:30 am EST

Ticketmaster Jimmy Carr Show - May 30 2023

I purchased Jimmy Carr Tickets for the May 30 show at the Avenir Centre in Moncton. I purchased these tickets on November 13 2022.

I received an email with a link to download the tickets but got an error message "oops there was an error". I called 6 times to try to resolve this issue. I went through the steps each time to try to resolve the issue to no avail. I was informed when I called in December 2022 that it would be sent to IT howewer all that happened was they sent the link again.

I have requested physical tickets and have been refused and when I stated that I will be contacting my credit card company to refute the charge since I am not getting the product I purchased, I was told that they will refute due to the conditions i agreed to.

I will NEVER purchase tickets through Ticketmaster ever again!

I can't believe i paid almost $200 for a product i will NEVER receive.

Desired outcome: I would like a physical copy of my tickets

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9:23 am EST
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Ticketmaster Tickets to Disney on Ice are missing from my account

i USED MY LAPTOP COMPUTER WITH EMAIL ADDRESS [protected]@verizon.net to buy 2 tickets to Disney on ice. my cell phone for Ticketmaster had my email of the desktop at [protected]@verizon.net. Your help people told me to use a new email address so I went to [protected]@gmail.com. But when I changed my profile to that email address, my account showed no tickets and no upcoming events. Your people told me to use chat to contact them but the chat button was no longer on their emails. When I send responses by email, they just duplicate the previous emails with no new information. I am going to lose the price of the tickets plus $20.00 for prepaid parking.

Desired outcome: Please reinstate the tickets to me new email account or reimburse me for the tickets and parking.

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11:17 am EST

Ticketmaster Phone app

Went to Rangers Hockey game on 2/20/23

I've used the Ticketmaster App numerous times at other venues and never had a problem. Unfortunately, things didn't go well this time. MSG has a laser reading customer phones for entry into arena. We and dozens of other customers were denied entry. I went to the app pulled up my tix barcode and tried to scan. It was denied and the MSG employee told me it was a snap shot. I proved to him that it wasn't by moving from one ticket to the next. He told me to close app and then bring it up again. That didn't help. Meanwhile, I'm blocking the entire line and people are yelling at my family. I asked to be let in, because we obviously had tickets, but the ushers refused. They told me I had to get off line and take an elevator downstairs to some window. We had already waited in line 30 minutes just to get to this point. The experience was extremely stressful and embarrassing. I had to go get paper tickets from their ticket window and then get back in line again. It set such a negative tone that it ruined the entire night. The tix were $200 a piece, such a waste.

I already bought tix to go see Metallica Aug. 6th at MetLife stadium. Now I'm very concerned that the whole situation will repeat itself.

Desired outcome: Some sort of acknowledgement and compensation. an explanation would be nice, so this doesn't happen to me again.

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3:44 pm EST
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Ticketmaster App has wrong, date, time, city for the concert

I purchased two tickets to a concert through TicketMaster. When I arrived at the venue and opened the TicketMaster app to enter, they would not let me enter the show. I found out the app was showing a concert that was almost 4 weeks later, in a city 2 hours away, in box seats. Totally incorrect, nothing about it was right. I had to go to the box office and purchase two more tickets that night to get into the show. The tickets I purchased at the show were more than twice what I paid for the original seats, and I was nowhere near my friends and family.

The following Monday, I looked for Customer Service at TicketMaster to get this resolved. Evidently, they do not have a customer service department. There is no phone number, email, or any other way to contact them. I used the form on the website, but it asked information about the show. I went to my events, but the profile would only show upcoming events, not past event info... I finally found an email for TicketMaster on the web. I sent them a detailed message, but got a standard blow off response.

Desired outcome: I would like to be reimbursed for the tickets I had to purchase onsite, that cost more than double what I originally paid, and wouldn't let me sit with my friends or family.

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7:28 am EST

Ticketmaster Purchasing Bruins tickets or any tickets

Purchasing Bruins tickets or any tickets

Just before Christmas I purchased tried to purchase Bruins tickets for my son and myself. Hands down the worst experience ever! The system is terrible. Ridiculously expensive fees. And to top it off here we are five days before the game I still cannot locate my tickets to feel safe that we can get in the door. I paid over $700 for two tickets and I can’t even hold them in my hand. Not everybody is tech savvy. Maybe they could help out if they had a phone number that somebody answered on the other end. I couldn’t even find a phone number just an email. Terrible system I will never buy tickets through Ticketmaster again.

Desired outcome: Two tickets in my mailbox that I’ve paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. I don’t think it’s ask him too much

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11:39 am EST

Ticketmaster Failed to provide merchandise

Ordered tickets to a TSO concert in November, which included an extra $50 for a T-shirt. Never received the T-shirt. Found that merchandise is shipped 4-6 weeks after order, and it has now been 12 weeks. Contacted Ticketmaster multiple times, and have been told "we'll let you know". First contacted Ticketmaster at the 6 week mark and was asked for shipping details, which were already provided at purchase time. Then crickets. Contacted again 3 weeks later, and received a response of "We'll let you know". Contacted twice since, and received the same response.

Desired outcome: I want what I paid for.

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10:04 pm EST
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Ticketmaster Tickets to metallica in 2024 in minneapolis.

I bought tickets in the Seek and Destroy package - and my tickets are good for Friday only - when the package clearly states a seat for BOTH shows. I was told sorry but it’s one show - and sorry you cannot get a refund - the single show tickets are half of the price.

I use to love ticketMaster but lately I can never reach anyone who knows what is going on. I asked the “text response”

What the package included and the question was ignored so I asked for a refund for false advertising and was told it was non-refundable. Why would I pre-sale directly from ticketMaster and pay $450 per ticket when I could get similar tickets for $220 in the presale? It makes no sense.

It was advertised as follows - copy and paste from ticketMaster site.

SEEK & DESTROY" RESERVED PACKAGE

Package Includes:

- One (1) premium reserved seat in the lower bowl for BOTH shows in the same city

- One (1) limited edition Metallica merchandise item*

- Express lane at a designated merchandise stand

- On-site perks such as priority check-in, dedicated support staff, and a fast-track lane into the venue

*Per weekend package purchased

Desired outcome: The tickets I bought and the package honored since that is the price I paid.

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7:52 pm EST
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Ticketmaster Unauthorized credit card charge

I attempted to purchase a few tickets for a Memphis Grizzlies game. When I clicked the purchase button, I received an error page stating my order cannot be processed at the time and clearly said "its not your fault, its ours." I did not take any action because right after that, my cousin who I was going to Tennesse with said we wouldnt be in that area during the time. So, I left it as is; I did not refresh the page, I did not click on the back button, I did not do any other action, just closed out the internet app. I then receive a notification stating my order was processed and my credit card was charged. I did not authorize Ticketmaster to charge my card again after I it wasnt received the first time. I kept getting in contact with the company only for them to tell me no, several times. It went all the way to the escalation team, then to a supervisor who I was would reach out to me to no avail. The company assumes that Im some ahole trying to get a refund because of a mistake I made. I did not contact Ticketmaster hours or days after the order was sent, it was literally MINUTES. I have all the receipts, screen shots, time stamps, emails that I have in my possession and for whatever reason, is telling me that I am responsible for a charge that they made without my consent! Horrible customer service, horrible supervisors and what a [censored] show of a company to not correct their mistakes. I will be reaching out to their headquarters at Live Nation. The point is, they made a purchase without my authorization and they have yet to take any action to correct their mistake and refuse to do so.

Desired outcome: I would like a 100% refund and would like to speak to someone from their headquarters regarding the way I've been treated. I don't want to speak to anyone from Ticketmaster, but from their headquarters/parent company

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10:32 am EST

Ticketmaster tyler henry tickets atlanta ga 12/19/2022

Ticketmaster never delivered my tickets that they upcharged from 49.50 to 638.

Do not purchase the insurance it is worthless. Ticketmaster's website was giving error message of oops! the number to call was busy the entire time. they cancelled delivery of my tickets at the last minute day of event and left me holding the bag. There is no clear resolution for tickets purchased with them . I learned a valuable lesson I will never use them again.

Cheated and Lied to in GA.

Will never use them again.

Desired outcome: They did not deliver my tickets. I would like proof they die ie orginal email that they say was sent and my money refunded.

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1:36 pm EST

Ticketmaster Blue Man Group Tickets

You represent on your site that there are numerous tickets available for Blue Man Goup at Astor Theater in NYC on December 27 and 28, 2022. Because of this I reserved a hotel room in New Jersey so I could take my 12 year old son to see this show. He has never been to NYC before.

Now, it doesn't matter what I do. Ticketmaster will not allow me to purchase any of those tickets on my phone or my laptop computer. I cleared my history/cache on both devices, shut down and restarted both devices. What gives? I have been trying on December 15, 2022 from 6 a.m. to now (1:30 p.m.). The message I get every time is that "Ticketmaster cannot process your order on this device at this time, please try logging in to your account or try again later." I was always logged in to my account. I have tried and tried. No customer service number or chat available.

I'm very upset.

Desired outcome: I want to purchase tickets or chat with/talk to customer service!

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Overview of Ticketmaster customer experience

Ticketmaster, the popular ticketing platform, has been receiving a lot of negative feedback from consumers lately. Many customers have reported issues with the website's functionality, including slow loading times and error messages. Additionally, some users have complained about the high fees associated with purchasing tickets through Ticketmaster. Others have expressed frustration with the company's customer service, citing long wait times and unhelpful representatives. Overall, Ticketmaster's problems seem to be centered around poor user experience and high costs.
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Ticketmaster contacts

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