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1.5 341 Reviews

Ticketmaster Complaints Summary

39 Resolved
292 Unresolved
Our verdict: With Ticketmaster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ticketmaster reviews & complaints 341

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Ticketmaster Ticketmaster Review: Terrible Experience at Tampa Bay Buccaneers vs. Miami Dolphins Game

I recently attended a Tampa Bay Buccaneers vs. Miami Dolphins exhibition game through Ticketmaster. Unfortunately, my experience was not a positive one. I arrived at the stadium four minutes after the first quarter had started and had to walk all the way around the stadium to get to my seat. When I finally arrived, a group of 10-12 people had taken our spots. I emailed Ticketmaster during the first quarter to ask what to do, but I didn't receive a response until two days later. They sent me a letter saying they were sorry, but they couldn't refund my money because the event was over, even though I had texted them four minutes after the first quarter had started.

I went to security to ask for help, but they told me to try to find an empty seat because they couldn't leave their post. I had paid $145 for three seats, but I had to leave at halftime because my 70-year-old dad couldn't stand up the whole time. I left at halftime and received a message two days later apologizing for my bad experience, but they still couldn't refund me. The worst part was that they spelled my name as "Justine" instead of "Justin," even though they knew my name was Justin. I am considering starting a lawsuit because I have proof that this happened.

I would not recommend using Ticketmaster. Instead, go straight to the vendor or the actual sports team. Stay away from Ticketmaster. They are jerks! If you don't believe me, here is my ticket number: [protected]-5.

Overall, my experience with Ticketmaster was extremely frustrating and disappointing. I hope that others can learn from my experience and avoid using Ticketmaster in the future.

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Ticketmaster Disappointing Experience with Ticketmaster's Meet and Greet for Yung Gravy Concert

I recently bought a meet and greet ticket for the Yung Gravy concert in December 2021 as a birthday present for my teenager. Unfortunately, I encountered some issues with Ticketmaster that left me feeling disappointed and frustrated.

Firstly, I did not receive any information about the time of the meet and greet. When I tried to call Ticketmaster's customer service line, I was unable to speak to a representative. I also tried calling the Observatory, the venue where the concert was being held, but was unable to speak to anyone there either. I left a message with my phone number asking for information about the meet and greet, but never received a return call.

In my search for information, I came across a comment on the Yung Gravy concert page from a guy who said that Gravy was "tired during the meet and greet from the concert." Based on this, I assumed that the meet and greet would take place after the concert.

When we arrived at the concert and showed our tickets, we were told that we had missed the meet and greet, which had actually taken place at 6pm. This was extremely disappointing, especially for my teenager who was really looking forward to meeting Yung Gravy.

To make matters worse, Yung Gravy brought his mother onstage for her birthday and mentioned that she had flown in for the concert. This seemed to have created a change in the meet and greet time, but ticket holders were not notified of the original time or the final meet and greet time.

Despite all of this, Ticketmaster has refused to refund my ticket for the meet and greet. I believe that the venue has a legal responsibility to notify ticket holders of the times of events to which they sell tickets, and any changes thereto. Nothing in the vendor's contractual terms absolves them of responsibility for providing adequate notice of show times and changes to those times.

Overall, my experience with Ticketmaster was disappointing and frustrating. I hope that they will take steps to improve their customer service and communication in the future.

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2:11 pm EDT
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Ticketmaster Availability of tickets

I purchased 2 tickets to dead and company final tour for my son and his wife on oct 22 2023. I was not aware that the tickets are not transferrable, would only be available the day and start time of the event, are mobile entry only and can only be obtained thru a third party site, mlb.com. These tickets were purchased as a favor to him as he was not going to be available to order himself due to work issues. Three days before the show, I am informed that the tickets cannot be accessed thru the ticketmaster app, but only thru mlb.com redsox. I am not going to be at the show so in order for him to have access to these tickets I have to give him my account info. What if I didn't trust someone enough to give out my info? And what if he runs into issues when he and 30,000 other people are tyring to access tickets thru a website at the same time? This is totally unacceptable and I would like a refund. The so called venue is not allowing that but are not releasing the tickets in a manner that is fair for everyone to get without hours of frustration and standing in line wondering if you will be able to get them before you get to the gate.

Desired outcome: Please refund

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4:35 pm EDT
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Ticketmaster Fraudulent charges to my comenity credit card on march 6 for tickets never ordered

I reported the four fraudulent charges to the Commenity Fraud department on March 9. Two separate Allianz Event Ins charges of $115.20 apiece and Two separate TM Ticketmaster charges of $1536.06. That's a total of $3,302.52. Why were two orders of the same amount required to complete the purchase?

I don't even know what venue this was for, where it was or what date it was for. I went to my account to view my past event log which was correct. I've recently moved from California and have only been to one event since leaving in 2020. My past event log only showed the Austin Blues Festival on April 29, 2023. The credit card which I used, which I've since deleted, was an American Express. Not a Commenity MC. The MC couldn't have been present during the purchase and I don't know how verification for the purchase was approved. I just received a letter from them that after 3 months they found no basis for my claim. Did they even contact TicketMaster for clarification?There's a tone to the letter that I'm suspected of trying to defraud them. The bar code for the tickets could have been flagged when used to apprehend the culprit.

Desired outcome: Refund of charges of $3302.52 to Commenity Master Card or Michael Shigley [protected] 613 Wooden Rail Lane Georgetown, TX 78633

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3:57 pm EDT
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Ticketmaster Fraud on my chase banking account in jan 2023. Have contacted bank and more than once klarna states it is valid.

My Chase account was being billed for a 12 month plan for Ticketmaster Celebrity Theater. I am a senior citizen that does not go to concerts. I spoke spoken to Chase that has refunded the charges. Klarna continues to want payment after many disputes. I feel trapped that no one at Klarna is willing to correct their error.

I have no details on this charge and do not have a Klarna account

Desired outcome: Realize that this charge was fraud and dismiss the charges.

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10:21 am EDT
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Ticketmaster Ticket prices

I purchased two tickets to see Duran Duran in Nashville. My seats were Section 3, Row 15, Seats 1 and 2. The total cost for those two tickets was $923.62.

Days before the concert and on the day of tickets in our section were being sold by Ticketmaster for $72.95 before taxes.

There appears to be a bit of either over charging me or price gouging. I'm not sure which it is, but I would like a refund for the difference in the pricing.

Thank you,

Rani Mullins

Desired outcome: Refund for the pricing difference.

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10:56 am EDT

Ticketmaster Seattle mariners tickets

1. Purchased 2 Tickets on 5-26-23 for Mariners Game. Later that day I realized I purchased the wrong date 6-30-23. Requested a change to July 1, 2023 and changed was approved and I was notified by email from Jesus J. Ticketmaster Fan Support on May 31, 2023. I paid the additional $10.00 per ticket and that was charge to my VISA on [protected]. Jesus asked that I chose tickets from your website for July 1, 2023. I emailed him Section 211,R-4, Seats 1&2. I received the requested tickets but for June 30, 2023 not July 1, 2023 as I was approved to do. I recontacted Ticketmaster Fan Support on June 4, 2023 and received an answer from Mariana Ticketmaster Fan Support that the change to July 1, 2023 could not be done - even thought I was notified by Jesus J. Ticketmaster Fan Support that my request had been approved and I had paid the $10.00 per ticket change fee. As I write you today, this has not been changed to July 1, 2023 as your firm approved me to do so. I have saved copies of all emails to and from Ticketmaster to support my claim.

Desired outcome: Tickets for July 1. 2023 as approved by Ticketmaster Fan Support.Stephen [protected]@protonmail.com5182818426

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10:54 am EDT

Ticketmaster Selling under cost

once again Ticketmaster is selling tickets below shown value to someone, probably scalpers. One would think TM would have learned a lesson in the lawsuit they lost a few years back. You have until June 15th to stop this and cancel sale of ones already sold. If not, there will be another, even bigger, class action suit filed. Wow...unbelievable! you are being watched now by numerous, unrelated watch dogs. June 15th!

Desired outcome: Stop selling under shown value. Usually bulk tickets!!!

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5:32 pm EDT

Ticketmaster Concert tickets never delivered

I booked a venue with Ticketmaster to see a show in Orange County CA. I was sent an email stating that the tickets would be sent to me before the show date. I received the email about a week before the show and took a couple of days to get to it.

I had to click on a link that didn't work at first. Then, it went through and told me I had to create an account. It was telling me I already had an account when I had never registered with them before. I had to send 3 emails to get an answer and it was a generic welcome email. Two days before the show I sent another email and this one was answered but it was a bunch of non - helpful hints. They also have a customer service phone number on their website that is disconnected.

I ended up missing the show because I couldn't get the tickets from Ticketmaster. When I contacted them they said they had already sent me the tickets in the initial email (which is a lie) and since I had received them, they wouldn't refund my money.

Stay away from TicketDisaster! They will rip you off and then justify it in some way. If you are going to buy tickets for a show, do not use TicketDisaster.

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2:19 pm EDT

Ticketmaster Lack of customer satisfaction

I bought a ticket when it was on presale. I later saw that there where seats closer to the stage and at a lower price. When I asked about exchanging (which they do do) they said No because the seats where cheaper. Policy is the exchange has to be of equal or greater price. They said that there were no seats that met that criteria so they would not help me. I find in that instance it would help the customer to be a little flexible. They would be getting more money and able to sell the swap. The simple fact that they have no seats that met their criteria should because to be a bit more helpful. Then right after they sent their last message they sent me instructions for mobile entry that said no exchange all signs are final when they do in fact exchange. Just the customer agent being rude. I find it terrible that you cannot talk to a real person or someone 'supervisor when you feel you are not being heard.

Desired outcome: When they do not have the "eligible " tickets to sell, they need to work with people. Customers should be able to talk to a supervisor.

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11:55 am EDT
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Ticketmaster Recieve my tickets in digital format or a refund

I purchased 3 VIP Day passes to Boston Calling for over $1400.00 and never recieved my tickets. Tried to sell them thru TicketMaster but they enforeced a price which was vitrually the same as their exisitng avaialble tickets - and therefore I could not sell the tickets. I asked for digital copy of the tickets because I was out of town and would like to allow my son to use them - and they refused to provide me a digital ticket that my son could use.

These are the actions of a company - TicketMaster - who does not care about customer service and has a monopoly over their market place!

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3:40 pm EDT
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Ticketmaster Anita Baker Concert Prudential Center NJ

Order Number: 22-36028/PHI

I paid $800 for premium seats in advance to see Babyface. He was a no-show. I request a full refund. While Anita Baker did perform, the show was plagued with technical issues with subpar sound, a shortened set list, no video wall, and a very disoriented performance. I request a refund As I did not get what was promised. Longer version including feedback on how Ticketmaster/Prudential/Anita Baker/Live Nation can correct these issues in real time, treat people with respect and dignity, and improve to meet the standards that are expected for the premium charges and fees that are paid:

$800 to see two headline acts. Only one performed. In addition:

Late start: the show started three hours after the doors opened. 90 minutes of those hours we were forced to stand and mill about with no explanation outside of the seating area. Once in the seating area, it took practically an hour for someone to come out to explain what was going on. While the explanation was weak and disappointing, it was something. It is the height of disrespectful to have patrons waiting hours with no information. I give a lot of credit to the crowd as everyone waited very patiently in the dark.

Technical issues - once the performance started, Ms. Baker spent most of her showtime berating the technical team for the reverb, feedback and sound quality. This was truly distracting and cut into the only remaining performer's showtime. There was obviously no set list as she asked the crowd several times for song requests, that she did not honor, and of the songs she sang, she only sang approximately 4 completely.

Missing video wall - Ms Baker mentioned several times her disappointment that the video wall was missing, which meant that this audience was not receiving the full concert experience as others have around the country. There are several major concerts that I want to see this year, but my budget allowed me to choose one. I chose BabyFace and he was a no-show. I respectfully request a full refund for reasons stated above.

Desired outcome: Full Refund

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8:30 pm EDT

Ticketmaster tickect

Today I bought some tickets through ticketsmaster when I went to print the tickets did not appear, then my nightmare begins to call them and be able to understand their English then the first person and Robin to go to a store and buy a gift card to solve the problem but how is it possible if they had created the situation then i have to fix the problem

Robin told me if you don't go now a buy a gift car , you lose your money when the mistake wasn't mine. It was a nightmare Robin wanted him to buy an apple gift card and that solved with that but it was not 50 or 100 were 600 dollars. At the end of the road I could not get my tickets and I had no choice but to call the bank and report the transaction as fraudulent and to run with luck and they can process or at least that ticketmaster returns the money I never buy with them again seeing all the complains never in my life

Desired outcome: refund to my credit card

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maria1263
Sanford florida, US
Apr 26, 2023 6:13 pm EDT

They Fix my problem

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6:10 pm EDT
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Ticketmaster tickect

I bought some tickets for 597.00 when I went to print did not appear call a phone number I found and they asked me to go and buy a gift card the tickectmaster which I have never seen, I told Robin that I could not find it and this told me to buy one of apple gift that would help me did not make sense that I had to do all this work for me resolve a system problem of them, I just want my money back

Desired outcome: refund

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maria del c torres
SANFORD, US
Apr 26, 2023 6:03 pm EDT

The fix my problem , the other web was a scam

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12:50 pm EDT
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Ticketmaster Selling my tickets on Ticketmaster

I’m still waiting for my account to be corrected so I can sell these tickets, I have also requested a supervisor/manager call me to discuss this on going situation.

I keep getting instructions(6 separate emails) that repeat themselves since Monday 10 Apr 23 (none work as I keep getting the same pardon the interruption error message)

I have attached all communications from Ticketmaster helpdesk..none have corrected this situation.

Error Message:

Pardon the Interruption

There was an unexpected error while processing your request. We apologize for the inconvenience and appreciate your patience. Please check back soon to continue.

Ok

Service code: Z-e4qTx0ln7sSqQB-187752b96f6

Desired outcome: Need to sell 2 tickets or get refund of full purchase price

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8:16 pm EDT
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Ticketmaster Ticket Insurance Ticketmaster endorsed

I added on the ticket insurance as part of my transaction for concert tickets with the company Allianz, per the ticketmaster site. After purchasing the tickets and insurance I received an email from Allianz stating that they couldn't provide a policy with no additional information. I paid $103.05 for that insurance that they will not provide, nor will they tell me why they can't provide. I have reached out numerous times via email and phone to Allianz and Ticketmaster and no one has helped.

Desired outcome: A refund of $103.05 to my credit card for this scam of an insurance company Allianz.

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11:16 am EDT

Ticketmaster Customer service help

Order # [protected]-7

I was trying to chat with someone named Jay-ar. They barely chatted with me and sent me information that I still had questions about. Jay-ar just disappeared.

My TIN was not accepted by the website because of my address. I had to update my payment information in my account with a debit card yesterday and my address was accepted then. Jay-ar sent me a link to the IRS website that was supposed to help me update my information on my account with ticketmaster and I, personally, could not see where that was written. As of now, Jay-ar did message me back, but still didn't answer my question. Unless they're super busy with other customers this seems very cold from Ticketmaster.

Their final message to me was, "Here is the guide how to do it. Have a great day!" I still had questions that needed answering.

You know, I already know Ticketmaster has had bad press recently and this doesn't help. I can guarantee this and that is I will be letting everyone I know from Minneapolis to San Francisco know about how you guys treat people and I will do everything I can to avoid using you guys in the future. This is utterly ridiculous.

Desired outcome: I would like my money to be deposited into my account that I linked with my debit card that I used to setup the transaction that took place yesterday on your guys' website. After today's runaround, I want free tickets.

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1:32 pm EDT
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Ticketmaster Never got the confirmation payment for the tickets, the event passed, I did not go and I lost the money.

On Saturday April 1 at 6:40pm, I tried buying three times to by 5 tickets to go to a baseball game in Seattle. Every time, I needed to add a verification number sent to the email attached to the credit card, which I got only 2 times instead of three.

The first two times the website kicked me out. First of all, I got a message saying that a fan already bought my tickets, and they were no longer available. I tried to buy 5 different tickets again but after inputting the code I got a message saying that my session timed out.

I tried a third time but never got the verification email with the code. It was already past 7:00pm so I changed my mind and did not go to the event, because I thought I did not have tickets.

On the next day, I saw a confirmation email for a past event, as well as a credit charge in the amount of $167us. Those tickets were never scanned or used as the messages I got were that the transaction was not successful.

I have been trying to contact Ticketmaster since yesterday but it is impossible, this is the only possible way I found. I am really disappointed with this situation.

Desired outcome: To get a refund or a credit for a future event.

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2:46 pm EDT
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Ticketmaster Refund of event that did not take place.

Purchased tickets to Tango-The musical at the Saban Theater on 3/3/20. Even has been rescheduled a few times. Last reschedule was for 3/17/23. I received a Ticketmaster notice (e-mail 3/7/23) reminding me to attend the event.

My wife and I showed up to the Saban Theater on 3/17/23. There was a Jewish Service event scheduled on 3/17/23 at 8:00 pm. NOT TANGO-THE MUSICAL.

I reported this to Ticketmaster (#[protected])and requested a full refund of the ticket price & fees ($288.30) as well as the $20 I spent on parking and the mileage to this non-event (58 miles @ $0.655/mile IRS rule) $37.99 for a total of $346.29

Reply from a John E - requesting event data. On 3/27/23 I submitted the request info and included a picture I took of the stage on 3/17/23.

On 3/28/23 I received another e-mail from a Glenne F - standard reply that they do not refund for events not cancelled. I communicated via e-mail with Glenne F several times on 3/28 that there was no event (Tango-the Musical) and was consistently denied any refunds.

I have not received a reschedule notice for this event from Ticketmaster.

Desired outcome: A full refund of my tickets and fees ($288.30), and to include the parking cost ($20) and travel costs ($37.99)(58 miles @ 0.655/mile IRS rule) for this event that did not take place for a total of $346.29.

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11:53 pm EDT

Ticketmaster Inability to get ADA support in purchasing event tickets

I have been attempting to purchase event tickets in May & have had an impossible time getting necessary and requested assistance from both Ticketmaster, as well as the event venue. I cannot get a live person; I've followed all links on both websites; I've gotten several absurd emails from Ticketmaster demanding I give all my purchase info...I can't even buy the tickets! I engaged in at least 5 rounds of emails today with a supposed Ticketmaster worker; I've clearly noted each time I am an ADA individual requiring phone assistance, NOT any further emails; and that I'm attempting to purchase ADA tickets (1ADA seat and 1 companion seat). Last response, agent claimed via email that there are no ADA seats, which is a lie, per real-time checking ticket purchase map (I've even sent a screenshot of seat numbers I'm inquiring about). There are an extremely limited number of seats left, especially in just getting some basic ADA questions answered. This has reached the level of disability discrimination, per ADA law and my active/protective federal status as such. Again, the venue does not answer nor return calls either.

Desired outcome: All I'm asking for is a phone call assistance in purchasing tickets to an upcoming event in May 2023.

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Ticketmaster Customer Reviews Overview

Ticketmaster is a popular online ticketing platform that offers a wide range of event tickets, including concerts, sports events, theater shows, and more. The platform has received mixed reviews from customers, with many praising its user-friendly interface and wide selection of events.

One of the most significant advantages of Ticketmaster is its extensive network of event partners, which allows customers to access tickets to a wide range of events across the globe. The platform's user-friendly interface and easy-to-use search function also make it easy for customers to find and purchase tickets quickly and efficiently.

Another positive aspect of Ticketmaster is its customer service, which has received praise from many customers. The platform offers a range of customer support options, including phone, email, and live chat, and its customer service representatives are known for being helpful and responsive.

However, some customers have criticized Ticketmaster for its high fees and charges, which can add up quickly and make tickets more expensive than they initially appear. Additionally, some customers have reported issues with ticket delivery and have expressed frustration with the platform's refund and exchange policies.

Overall, Ticketmaster is a popular and reliable ticketing platform that offers a wide range of events and excellent customer service. While some customers have reported issues with fees and ticket delivery, the platform's user-friendly interface and extensive network of event partners make it a top choice for many event-goers.

Ticketmaster In-depth Review

Website Design and User Experience: The website design of Ticketmaster is sleek and user-friendly. Navigating through the site is a breeze, with clear menus and intuitive search functions. The layout is visually appealing and makes it easy to find and purchase tickets for various events.

Ticket Selection and Availability: Ticketmaster offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The availability of tickets is generally good, especially for popular events. However, for highly sought-after events, tickets may sell out quickly, so it's advisable to purchase them as soon as they become available.

Pricing and Fees: The pricing of tickets on Ticketmaster can vary depending on the event and seating section. While some tickets may be reasonably priced, others can be quite expensive, especially for premium seats. It's important to note that Ticketmaster charges additional fees, such as service fees and delivery fees, which can significantly increase the overall cost of tickets.

Customer Service and Support: Ticketmaster provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any inquiries or issues regarding ticket purchases, refunds, or exchanges. The customer support team ensures a smooth and satisfactory experience for users.

Security and Trustworthiness: Ticketmaster is a trusted and reliable platform for purchasing tickets. The website employs robust security measures to protect user information and transactions. Users can feel confident that their personal and financial details are secure when making purchases on Ticketmaster.

Mobile App Functionality: The Ticketmaster mobile app offers great functionality and convenience. It allows users to browse and purchase tickets on the go, making it easy to stay updated on upcoming events and secure tickets quickly. The app is user-friendly, with a seamless interface that provides a smooth ticket-buying experience.

Refund and Exchange Policies: Ticketmaster has a fair refund and exchange policy. In case of event cancellations or rescheduling, they offer refunds or ticket exchanges, ensuring that users are not left out of pocket. However, it's important to review the specific policies for each event, as some may have different refund or exchange terms.

Additional Services and Features: Ticketmaster offers additional services and features to enhance the ticket-buying experience. These include interactive seat maps, which allow users to select their preferred seats, and ticket insurance options for added peace of mind. They also provide event recommendations based on user preferences, making it easier to discover new events.

Overall Rating and Recommendation: Overall, Ticketmaster is a highly recommended platform for purchasing tickets to various events. With its user-friendly website design, wide ticket selection, and excellent customer service, it provides a seamless and reliable ticket-buying experience. While pricing and fees can be a downside, the convenience and trustworthiness of Ticketmaster make it a go-to choice for event tickets.

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