Ticketmaster
reviews and complaints

I bought an Erasure ticket for upcoming concert next year for $98.37 + $9.00 (Allianz Global Assistance). I was considering selling my ticket and hoping to get the exact amount refunded. Since this is my first attempt at reselling, I discovered that even discounting the convenience fees, insurance fee by Allianz Global Assistance, I won't be getting the same amount I paid for refunded, which is very deceptive and unjust; this equates with someone returning an item bought from Walmart or EBay and they get a portion of what they paid for refunded, which doesn't happen.

Ticketmaster said that the owner of the ticket can sell his ticket for the price recommended, which in this case was between $90-113. Say if I price my ticket at 113, NO ONE would buy that ticket after seeing other original tickets at $49.50. My ticket minus fees and taxes was almost $80. If I tried to sell my ticket at that price, I would get even less than my total ticket price!

The other thing that bothers me is the Allianz Global Assistance, which they call it "ticket insurance", which is coercive because they bully you by saying "if you don't buy ticket insurance, you could lose your seat/ticket at the day of the concert", but that also translates into Ticketmaster's side business with Allianz Global.

In a way I'm glad that this happened because it helped me become aware of Ticketmaster's shameless coercive, money-grubbing and thief-like policies because they use people's excitement to see someone famous as a weapon.

Ticketmaster has taken control of most major events. I remember the days where concert events were announced on TV and on the radio and all you had to do was show up at a place where they sold them, which was an ICE CREAM SHOP once in the '90s (I kid you not) and there were no TICKET INSURANCE FEES. It was an adventure to make a line and buy a ticket. Ticketmaster also used to give you an option to print out your ticket, but that's long gone because the smartphone industry benefits. I think that when people become aware of this, things will change.

I wanted to sell my ticket because my freedom comes first regarding the venue's facemask mandates but this issue regarding Ticketmaster's resale policies is much worse. They no longer have a contact phone number service either.

If not going to the concert or reselling the ticket for peanuts means being done with Ticketmaster, so be it.

I'm done with Ticketmaster, I don't think they're in a state where they want to change and give and honest service to the people who make them rich.

I have an Ticketmaster account under "[protected]@sc.rr.com". When I moved from South Carolina to Virginia my Internet Service Provider (ISP) cancelled that email account and I no longer have access to it. The ISP will not give it back unless I get cable from them again.
So if I follow Ticketmaster's procedures to update my password and they want to send an email to an email that is no longer valid.
I have opened a new account "[protected]@gmail.com" to try to contact Ticketmaster but the processes for updating that account are the same which is no help.
So right now I cannot access tickets for the Rolling Stones on 30 September, 2021 in Charlotte and then Billy Joel in Charlotte next April.
Even my insurance "Allianz
If Ticketmaster could transfer my tickets under "[protected]@sc.rr.com" to "[protected]@gmail.com" that would be great or contact me somehow to update the sclark13 account so I can gain access to that account and those tickets.
HELP!

These scam artists took my money after selling my tickets and I have not heard one thing back. They even took $1 out of my account for "verification"

I went through all the steps to verify my payment method. I even received an email that the tickets gave sold.

All I want is the payout for the money I am owed. They have not responded to any of my emails. Terrible way to conduct business.

I purchased tickets in December of 2019 for a concert to be held in Toronto in June of 2020. Due to Covid 19 the event was postponed. The event was rescheduled to September of 2021. I requested a refund for the event as the pandemic is ongoing and I do not feel safe attending an event in Toronto. They have refused to refund because they claim the event is occurring. I feel this is absolutely unacceptable. I should not be forced to attend an event that is potentialy dangerous to me and on a date that I did not agree to.

I purchased tickets a while ago to see Six the Musical in Chicago. Event was delayed and then cancelled, so I requested a refund on July 21. I received an email on July 30th saying my request was approved, and I should have the funds within 7-10 days. On August 11th I used the 'contact us' link to send a message to Ticketmaster.

My message: Hi,

I had tickets to see Six in Chicago this November. Since the event was cancelled, I requested a refund. I received an email saying my request was approved, and I should see the funds within 7-10 days. The 10 day mark was yesterday. I talked to my bank and they said they do not even see the request. Please advise.

Order Number: 21-36823/CH5
Event: SIX (Chicago)
Venue: Broadway Playhouse at Water Tower Place

Response: According to our records, we received a request for a refund or credit on this order. Credit requests are processed immediately and an email with a credit code is sent to the email address associated with your Ticketmaster account. Your refund will be processed to the original method of payment, once funds are received by the Event Organizer, which is usually completed within 30 days. Unfortunately, we cannot provide an exact date your refund will be complete. Once we have processed your refund, we will send a confirmation email to the email address on file. Thanks for reaching out.

Today, I sent another message and received the same response. I also sent a message requesting a live agent and got this response:
[protected]@ticketmaster.com
2:30 PM (1 hour ago)
to me

Thank you for contacting Ticketmaster Fan Support.

We are working hard to keep pace with an unprecedented volume of inquiries as our industry and teams return. We wanted to let you know that we are currently prioritizing inquiries on events happening within the next few days to ensure fans with the most urgent needs to receive a response ahead of their event date.

Many of the questions our support team are fielding can be answered on our Help Page.

Below, we've included answers to questions most frequently asked by fans. These should help address many of your support needs.

They then included a bunch of links.

It's been over a month since the original request date and I still don't have my money back.

August 5th, 2021, I purchased 2 tickets to the November 21st, 2021 Bengals at Raiders game. Eleven days later, Allegiant Stadium instituted a policy that anyone entering their Stadium must have received their vaccine. This was obviously not disclosed at the time of purchase because it occurred 11 days later. I am requesting a full refund of my 2 ticket purchase in the amount of $1, 169.15.

My sister and I are uncomfortable going to Ball Arena given the circumstances of Covid. We are vaccinated and over 60 years old and feel uncomfortable with just masks at this concert. Someone sitting right next to us can take them off to eat or drink. This isn't right. Other artists have postponed their concerts and we feel Blake Shelton should reschedule after October 1, 2021, when the vaccine mandate is in place.

I sent a request for a refund on our Rolling Stones tickets today and received a reply stating that we were ineligible for a refund because our tickets were purchased after the rescheduled date had been announced which is not correct. We purchased the tickets for the original date of June 27, 2020 in St. Louis, Mo. I still have my notes on where I had to cancel the hotel room due to the concert being cancelled though no one wants to call it a cancellation even though it never happened, and instead say it will be rescheduled for another date. On my notes I also have this entry, "9/5/20 Still waiting to see what is going to happen with this concert. No new date, scheduled concert has come and gone with no cancellation notice."
So to say we don't qualify for a refund is wrong. Our tickets even show the new date and that they are a reschedule from June 27, 2020. Since they were wrong about my eligibility for a refund I sent another message to Ticketmaster's Fan Support with the proof that I had purchased the original tickets and got the exact same reply so they are sending automated replies without even checking our order which clearly state that this concert was rescheduled from the original date. Who do I need to contact to clear this up because you can't even get a person to talk to at Ticketmaster?

We went to see the Happy Together Tour in 2019 at the Family Arena, in St. Charles MO. We bought our tickets for the 2020 Happy Together Tour and it was postponed until August 21 2021 we have not received our tickets and it has been almost 2 years since we paid for our tickets. We have been waiting and about 3 weeks ago we started trying to find out where our tickets were. They will only respond to emails and we haven't heard but 2 times about 2 weeks ago and now they do not answer our emails and now it is 4 days to the concert and we haven't heard from them since about 2 weeks ago they said that they were working on it. We paid $85.00 a piece plus taxes and fees. We can't travel 800 miles and take the chance we will not be let in the concert. We go to about 8 concerts a year and we got our tickets on time or in a email ticket. The Happy Together Tour was in Nashville TN at the Ryman auditorium and about 8 days before our concert our tickets were sent to our old house that we had told them that we sold months earlier. The people that bought our house had opened our tickets but we called our realtor and he called their realtor and we found out that they had our tickets and opened them. But we got them and attended the concert. But we can't go this time because they won't do anything to help us and I believe that when they answered it was a computer generated response that they don't even know about. We need help with this we would really like to go to the concert that we would have went to last year but the lie about the Plandemic and now we don't have our tickets and we can't get good tickets and most likely none at all. Please someone help us get our tickets or our money but we wanted go to the concert. If we had our money back we would try to get some more tickets but ticket master doesn't care at all, we even have bank account information and the purchase receipt showing what tickets we bought and the day we bought the tickets.

I ask for a refund during the window several times they choose not to even contact me back. I have contacted them over 60 times with no response they no longer answer the phones monitor the chat lines or respond to emails. They have no problem charging hundreds of dollars in service fees but provide no service.The event is in three weeks and they changed the status to ticket mailed making it so you can't even sell the ticket as i no longer have it.

Order# 26-19959/VAN

This event is cancelled for the second time with no sense of when it may be rescheduled
and I no longer have the credit card account that I originally purchased the tickets on. Ticketmaster keeps sending the same canned message when I email them with my issue, effectively stonewalling my request for a refund.

I purchased tickets for Ludo in October at the Pageant in St. Louis, MO. At the time they WERE NOT requiring you to have a vaccine card. Now, they are mandating that you have one and I have chosen not to get the vaccine, which is my right to do so. I have requested a refund, FIVE TIMES. They keep sending me canned responses and telling me that because the even organizer hasn't canceled that I won't get a refund. I can't contact a live agent, the 800 number forces you to use the website and hangs up on you.

They are either forcing a vaccine or keeping my money! My lawyer has been contacted about this and this is purely garbage service. I will NEVER purchase from here again.

I submitted a support ticket on 5/8/21 because a hacker / scammer stole my account and the tickets in my account also.

I've had no updates on my support ticket in 4 days from anyone in the company and I feel like I'm not being taken seriously.

The hackers email address is [protected]@gmail.com and managed to change my email address without my consent and ticketmaster have made no attempt to take it seriously.

I am furious that you are DEMANDING EVERYONE WEARS a mask to come to these shows. DO YOU NOT REALIZE SOME PEOPLE CAN'T WEAR MASKS? So you would tell someone with Lung Cancer, Emphysema, Asthma, Deformed Lungs, Cystic Fibrosis or any of the other 55 diseases - people who have a difficult time breathing without the self-suffocation devices - that they have to put their lives in danger and wear a damn mask? STOP THE "EVERYONE HAS TO WEAR A MASK" CRAP! This is discrimination against those of us who are protected by the Americans with Disabilities Act, in addition, it's a violation of our civil rights! Do you realize it's a $92, 000 fine for the first complaint that is against the ADA laws? Do you still want to Discriminate against people who are protected by these laws and force us to wear these damn self suffocating devices? The Governor of Texas has said NO MORE MASKS! So STOP demanding this crap in Texas! No one in the State of Texas should be wearing the damn things, and you have no right to required this, or face discrimination complaints! This MASK Mandate by you is clearly a violation of the ADA AND CIVIL RIGHTS LAWS!

I ordered 2 tickets to the US Open for Sept. 1 under Order #8-37500/NY5. I then found better tickets and ordered 2 more tickets. I asked to get the first order refunded to my credit card on July 12, 2021. Have written several emails and have not received a response or the refund. Why is it taking so long and why is it there are no representatives to speak with on the phone?

I requested a refund of order#4-31940 on june 26, 2021. The request for full refund was acknowledge via ticketmaster email on june 26, 2021. The event is aug 7, 2021 I was requesting a refund. On august 5, 2021 I was asking online about my refund and ticketmaster says they have no record of my refund record of my refund request. I was requesting a 2nd time refund on august 5th, 1st one was june 26th, 2021. This time ticketmaster says the window has closed for a refund and to sell my ticket order#[protected] tickets to 7pm event on august 7, 2021).. I tried to call and robots/auto phone receptions says they cannot answer the phone due to covid-19 ticketmaster staffing reductions [protected]. Please help me. I have covid and cannot attend. I cannot sell my tickets now online due to window closed for aug 7 event. This is wrong. Please help... Please $799 dollars

I paid $3924.85 for Stones tickets and the Buffalo show was cancelled, When I requested a refund, I received an email back from the staff that the show was not cancelled and no refunds were available. This company is as close to the MOB as any company in this country. I have made multiple calls (None returned), sent emails and nothing but a reply that was a blatant lie. I want my money!

I purchased 2 tickets in 2019 to see a KISS concert at Darlings Waterfront Pavilion in Bangor ME on September 3, 2020. Due to the pandemic the concert got rescheduled for August 19, 2021. I live in Canada and due to the "non-essential" travel restrictions in place with the US government, I am not allowed to enter the United States. I have reached out to Ticketmaster several times in the past few weeks and always get the standard auto response " your window to request a refund has passed, your tickets are still valid, hope you enjoy the show" I would love to enjoy the show, if I could enter the country! I did not take advantage of the refund opportunity emailed to me in July of 2020, because I was hopeful that travel between Canada and the US would surely be resumed by mid 2021. WRONG.

Ticketmaster Canada will not help me in any way, and it is IMPOSSIBLE to speak to an agent in person. I am so frustrated and will NEVER EVER deal with Ticketmaster in either country again. I would like a full refund at the exchange rate that I paid in 2019- shown on the credit card charge attached.

I bought concert tickets through vivid seats in Nov 2020. The event venue changed by cancelling the side act. Vivid seats refused a refund. So I resold through them & Ticketmaster resold my tickets. They told me to verify my account to get paid. They won't let me verify my account. They have never paid me for my tickets that they sold. Their policy is payment within 7 days of the event. It has been 16 days so far. They have profited off my tickets twice & never paid me. There is no way to contact them directly. They keep sending me canned emails.

In September of 2019 I purchased a VIP Unicorn Package for my nephew as a graduation gift. The purchase was charged on my credit card on 9/19/19 in the amount of $1561.70. The original concert date was July 21, 2020, but it was cancelled due to Covid. On Wednesday, July 1, 2020 I received a note saying do not worry your concert has been rescheduled for July 20, 2021. Having this information we planned a trip to the UK from August 25 - September 4, 2021. That way my nephew could attend the concert and go with us on our trip.

We made the plans for the UK trip and all seemed fine. After making our plans and paying for the itinerary, the concert was once again rescheduled. This time to August 27, 2021.

I went into the website to see about reselling the tickets, but the link is not available. I tried calling, but all inquiries are only accepted by email. I have sent several emails and get a standard response:

Hello,

Thanks for reaching out to us - we have received your email. We are extremely excited that live events are back and like you, can't wait to enjoy these experiences again.

Please be aware that our wait times are longer than usual. Like many in our industry, we are increasing our staffing levels to meet demand. We appreciate your patience and understanding and will do our best to respond to you as soon as possible.

In the meantime, feel free to check out our FAQs for answers to many of our most commonly asked questions.

Please do not reply to this email as it will not reach a representative. Don't worry, we will answer your original email as soon as possible.

My inquiries have included what I felt were very reasonable solutions including:
1. Reselling the tickets
2. Removing the VIP package (at a loss to me) and just selling the concert tickets.
3. Transferring the tickets to a friend or family member
4. Transferring the package to Seattle so my nephew could fly there immediately after our return from the UK and attend the Seattle concert.

All of these ideas have been rejected supposedly because it is a VIP package. At this point we are not interested in the merchandise or the backstage tour, we would just like to be able to at least recoup some of the $1561.70 that was charged to us.

I understand the pandemic has created turmoil in the entertainment industry and I am really trying to work with Ticketmaster on this before it gets too close to the date and all hope is lost.

Had the original rescheduled date for July 20, 2021 been honored, we would have been fine. However, with the second date change it put us in a serious date conflict.

I am attaching the correspondence responses I have received thus far. My request at this point is to be reimbursed for the package in its entirety for the amount of $1561.70.

Thank you for your consideration.
Michael Guevara
[protected]@yahoo.com