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Ticketmaster Complaints 331

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D
10:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ticketmaster Cannot login to cancel tickets

Dear Sir/Madam,

Firstly, please may I offer feedback that no matter what I tried in order to login into myaccount in ticketmaster I received an error message preventing it.

It was very disappointing to chase an error message that seems to be erroneous, as I have JAVA script enabled, and have no ghosting software installed.

That aside please may I respectfully request the refund of the tickets that are issued below for the Rangers vs Washington 02/24/2022.

The reason for needing to cancel is that the NY Covid restrictions prevent the attendance of our family as our daughters are unable to receive vaccinations due to the UK government policy (although my wife and I are fully vaccinated).

As this is due to restrictions placed upon us that are beyond our control a refund would be extremely welcomed.

This is a huge disappointment to us, and we really appreciate your kind assistance.

Yours sincerely,

Dominic Kiernander

Ticketmaster
Ticketmaster My Account
You Got the Tickets
Order # 24-12450/NY7

New York Rangers vs. Washington Capitals
Thursday, February 24, 2022 7:00 PM EST
Madison Square Garden — New York, New York
Get Directions
Sec 214, Row 6, Seat 18 - 21

Payment Summary View Details

Payment Method
VISA — 5169 Total: $772.80

Desired outcome: refund of tickets

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2:36 pm EST

Ticketmaster Liberty Bowl game tickets

Received my two tickets from seller and saved to wallet. At gate even though the "hold near reader" symbol appeared and "filled", the tickets would not validate! As a 77 year old senior citizen this was upsetting! I talked my way into the game but my tickets were not valid. I hold TM responsible for poor customer outcomes as a "middle man"! If I had not negotiated entrance, I would be filing suit against Ticketmaster.

Desired outcome: You tell me!

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2:36 pm EST
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Ticketmaster Funds from resale of tickets

I purchased 2 tickets from Ticketmaster and now I can't go. I posted them for sale on Ticketmaster's site. They sold within a day. I haven't gotten my funds. I have emailed them through their site several times. No response. There is no number to call and speak to a live human being. Their site says payouts are usually within 7 days. It's been weeks. So that means I paid for the tickets and then whomever bought my tickets also paid (so they have been paid twice). Some governmental agency needs to have some oversight on their practices. This has to be illegal and unethical.

Desired outcome: I want a full refund of both tickets ($225).

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10:09 am EST
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Ticketmaster refused to refund my money or provide credit

I bought 4 tickets to a Hershey Bear hockey game from the Ticketmaster website. We purposely bought afternoon game tickets on a Sunday because we are 4 sixty-five year old men that don't want to drive at night or deal with weekday traffic. The game got postponed due to covid to a date I could not attend plus it's for a 7:00 p.m. game on a Tuesday night so even if I was available on that date, I certainly wouldn't want to have to drive from Baltimore in rush hour traffic to attend the game and then have to drive that distance afterwards in the night. I requested a refund. According to the posted policy, Ticketmaster can either refund my money or provide a 120% credit. They offered neither claiming I was not the original purchaser. They said my only option was to try to resell my tickets but their website would not permit that option either. Nowhere during the purchase did it say I was buying resale tickets. So now I have 4 tickets to a game that I can't attend with Ticketmaster not offering any options. I feel scammed. I want my money back

Desired outcome: I'd like Hershey Bear tickets to a weekend game similar to the ones I purchased or I want my money back

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7:16 pm EST
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Ticketmaster I purchased tickets and they had changed the health code and was unable to go due to health code

I bought tickets to luke comes a year before the concert date. They had changed all health codes to get into the stadium and I was unable to go based off of health code regulations. They required either testing or vaccine and I am at no liberty to discuss my issues with them however they gave me the run around on refunding my tickets. I had bought insurance as well for these tickets and can you guess what happened, They gave me the run around about refining my tickets. Worst service, worst insurance I will never in my life recommend Ticketmaster or insurance that they use. I will never use ticket master nor will my family and friends and I will tell everyone I know about how they treated me and my situation.

Desired outcome: I want a refund on the tickets I had purchased

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2:24 pm EST

Ticketmaster Credit

I sold Knick basketball tickets back on November 7, 2021. I have yet to receive my credit. I cannot get a hold of representative to help, and their email communication is crap. To top all off their scams out there representing TM and with access to information. I reported a fraud with some folks claiming to represent TM. This is most unfortunate that such a big company can't solve or secure their business.

Desired outcome: My credit owed

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6:33 am EDT

Ticketmaster refund not received

i requested a refund and they confirmed it will be in my account in 5/7 days, it was in October. it is now 2 months later and they are not replying my queries and close it.

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10:33 am EST
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Ticketmaster Ticketmaster

DO NOT trust or use Allianz Global Insurance or Ticketmaster. I've used this company several times before and have had bad experiences at least half of the time. The most recent being the last straw. I purchased tickets to see a band in Texas along with the "protected" insurance. The concert was rescheduled so due to that and other circumstances I wouldn't be able to go so I contacted both Allianz and Ticketmaster. I had to send them my information 5+ times and every time they said it wasnt enough info ( it definitely was more than sufficient). After I voiced some annoyance at this issue, I was promptly blocked. I even tried emailing them from my husband's account. This has all been way too stressful and unnecessary. I will NEVER use them again. If you value your hard earned money and don't appreciate being lied to or run arounds then I suggest you take your business elsewhere

Desired outcome: Refund $1,000

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12:47 am EST

Ticketmaster Concert tickets.

Bought ticket to Alicia Keys concert Phoenix AZ that never happened. Postponed at least twice due to Covid, then cancelled. Fine print says I can redeem my ticket at another concert or sell it or give it away, but I'm out of luck for 225.00 ticket. I call that a rip off. Ticketmaster used to be a legitimate outfit. They have, however, demonstrated that they are operating a scam. A disabled vet 225.00 is a lot of money to me.

Desired outcome: The obviously need the money more than I, a disabled vet.

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2:44 pm EST
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Ticketmaster Gareth brooks tickets

I purchased 2 tickets for Garth Brooks and I immediately noticed I had mistakenly booked 2 seats in 2 different rows. I don't want to sit by myself at the concert. I immediately emailed ticket master. I have also been trying to call the number listed online and it says the line is down due to emergency issues. I have sent number pjs of emails asking for a refund and I have received not one single response. It's a lot of money and I want it back. If I don't get a response In the next 24 hours I will have to seek further action. You can contact mr at Louise.[protected]@yahoo.co.uk

Desired outcome: Refund

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10:07 am EST

Ticketmaster My account was hacked.

Someone hacked my account and purchase 455.10 with Meek Mill ticket master. I have been calling every number that I can find for ticket master. The information is not helpful and customer is non cooperative. I have been working on this for several days with the help of my bank. I would appreciate a talk with customer service and a refund. I have filed a police report on this matter. Ticket master response!

Desired outcome: Refund

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8:06 am EST
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Ticketmaster Non Refund Tickets

3-48621/UK3 - Paul Heaton & Jacqui Abbott
Jacqui Abbott was ill when we arrived at the venue (Motorpoint Arena Cardiff)
Staff offered a full refund, we went to the box office and a nice lady showed me how to requested a refund using the Ticketmaster App.
After many emails from Ticket Master and Motorpoint Arena each saying contact the other for a refund and now my emails are being ignored
I just need someone to refund me the ticket value as promised on the day

Desired outcome: Refund of Ticket Value

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1:56 pm EST
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Ticketmaster NFL Tickets - Kansas City Chiefs

I purchased and then re-sold these tickets. I purchased them for $995.91 US and sold them on October 23 for 630 US. Ticketmaster has over $360 profit for this transaction. Except, they have not refunded me my money. I have tried consistently since October 30, 2021 to validate my account (and have even sent them a screenshot of my account details), yet they have not sent me the 'small deposits' that I need in order to validate my account. I have requested supervisor calls, and everything I can think of. Nov 17, they told me they were depositing the $630, but they have not done so (and I received a subsequent that says that I need to validate my account, which I have been trying to do, but they have not provided the small deposits I need.)

My file is 9951485 - Listing # P2B5B723

Desired outcome: The return of the funds they owe to me.

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4:04 pm EST

Ticketmaster Not Paid for Re-Sold Tickets

I purchased two tickets to see Eric Clapton in Tampa on September 25th, 2021. Order # [protected]-8 As COVID grew worse, especially in Florida I decided to not attend. I listed the tickets for sale through Ticketmaster and they sold quickly. listing #P26C712D.

Since that time I get nothing but emails from ticketmaster stating:
"Whoops, We Couldn't Deposit Your Money" They claim that there is something wrong with the card I used and that I must rer-enter all my information.

I did that. and yet all I get from them is:
"Whoops, We Couldn't Deposit Your Money"

I have re-entered the card four times!

I have emailed and made phone calls but Ticketmaster has themselves so insulated from the public that they can keep this game up indefinitly. Everyattempt to contact them leads to a dead end.

I even physically wrote them a letter that I snail mailed to them. No response at all.

These guys have 548.48 of my money!
I want my money!

Just to prove what a loyal Ticketmaster customer I used to be, I have included my ticket colletion. Most of which I purchased from these people. Imagine how upset I am, considering how I have been treated.

Desired outcome: The receipt of 548.48 that is legally owed to me

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2:05 pm EST

Ticketmaster refund

I purchased tickets for Tanya Tucker. When she postponed, they told me I could not get a refund unless she postposed the concert. She broke her hip and had to cancel. I was told I didn't have to do anything. Refunds would be given at point of purchase. Now they are saying they are not refunding anyone pre-covid. I tried to explain it had nothing to do with covid. She broke her hip. Still no refund! the Josh guy was very rude. He even told me the concert happened and had to put me on hold when i said it didn't. This company is a BIG RIP OFF! I'm out almost 1200.00 bucks! This is unreal! Buyer beware!

Desired outcome: get the issue resolved

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2:29 am EDT
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Ticketmaster Rolling stones concert allegiant stadium

As Raider PSL holders we are offered pre-sale tickets to many events other than football at Allegiant. I have been able to purchase these pre-sale tickets a few times fir a somewhat hefty price plus fees when buying and selling these tickets. The last event ai purchased pre-sale tickets for was The Rolling Stones concert in Nov 2021. When checking my ticket listings to see if they sold I noticed several "blue dots" on the seating map in our section that were nit there the last time I looked. It appears that a Ticketmaster has made available several rows of seats for far less that what we paid for our pre-sale tickets. This is not fair to PSL owners who ended up paying far more for our tickets. Very shady practice on the part of Ticketmaster.

Desired outcome: Ticketmaster needs to stop this unfair practice

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1:47 am EDT

Ticketmaster Tickets for BTS Map of the Soul Tour

Tour was canceled and I am supposed to get a refund of $360 but my bank account is closed for debit card used to purchase the tickets. I reached out to the bank with the refund question. They said the check will be returned to Ticketmaster as the account is closed. I have been trying to reach ticketmaster for arranging al alternate means to get the refund but nobody has contacted me despite many emails and communication through Twitter.

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11:10 am EDT
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Ticketmaster Rolling stone venue 10/29/2021.

From: Duncan Cooke
PO Box 130172
Tampa FL, 33681
To Raymond James Stadium
4201 N Dale Mabry Hwy
Tampa, FL 33607
United States
Date: 11/01/21
Subject: Order# 56*48751/FL: Rolling Stones: Section 207 Row Y: Seats 17 and 18
Management of Raymond James Stadium
Good Morning, I purchased two seats to attend the Rolling Stones Concert on October 29th 2021 at 8 PM. Seated in Section 207 Row Y: Seats 17 and 18. On arrival at the Fifth Third entrance one of Raymond James Gate Personnel was staring at me and signaled a Law Enforcement Officer to look at me. The Tampa Police Officer carried an automatic weapon and began to look at me when he had probable cause to look at me. I had no reason to fear him, am a single African American Male that the heavily armed officer took interest in. Walking to my seat, and another tee shirt for a friend. I stopped to get something to eat and felt as if someone was watching me. Arrived at the wrong seat Section 208 Y Seats 17 and 18 sat for a bit because it was early taking pictures eating and the entire time Tampa Police Officers were physically watching, standing behind me staring threatening feelings. Realizing I was in the wrong seat figuring that was the issue knowing there is technology which monitors seating via cellphone, I moved to my correct seat with law enforcement following.
Arriving then leaving my authorized seat for more snacks, the Raymond James section monitor is staring at me with terrible looks as if I was doing something illegal. I stared back, there was nothing illegal going on and was all driven by Law Enforcement. The show begins and still TPD is sneaking around and now seats 20 and 21 to my right wouldn't stop speaking to me which to me was an introduction to ask for illegal substances, I didn't say a word to them. Knowing I am being watched via surveillance cameras by Law Enforcement. Seat Number 16 is questioning about my date which I purchased a seat for and did not respond as he leaned over into my seat, seat 17. The gentleman behind me, a drunk, was trying to pick my wallet from my rear right pocket. All through the opening act these people are just being rude, with the same look as your Stadium Section Monitor and Law Enforcement. The opening act begins watching the show. I was more concerned about an armed Police Officer and a Surveillance team that didn't like my presence. So I stepped out of the stadium for a drink and as I was drinking another Stadium Personnel was staring at me while Law Enforcement walked right in front of me as I was drinking, right in my face. As if I am not allowed to attend the Venue without their permission. After that drink I was so fed up with Law Enforcement TPD and your Personnel attacking me through surveillance I left a Dream Show, probably the last tour of the Rolling Stones. My safety was threatened by your personnel and Law Enforcement forcing me out of the stadium. I know there is surveillance footage in that section you need to look at. I paid almost six hundred dollars to see Most Likely the Rolling Stones last tour to be harassed by law enforcement and their affiliates. Since I retired from the show early I would like a refund due to the actions of Law Enforcement and your personnel. Check your surveillance and I'm sure you'll see it. I know you can follow me from that gate where a heavily armed Law Enforcement Officer TPD walks over to me after being signaled by your stadium personnel and looking at me to Section 207 Row Y: Seats 17 and 18, my seats. Was harassed out of there and found The Rolling Stones Kicked [censored] and couldn't enjoy the show as I felt trapped in ugly seats because of your security and staff. Watching a single AA male as he entered a Venue and being taken as a Terrorist when I wasn't. Nothing was illegal and as I walked out one TPD Officer walked right by me two feet away. I also felt uncomfortable that no one in that section used Personal Protective Gear in a Pandemic. Including your staff and Law Enforcement. Respectfully I am requesting a refund for those seats. If I would have gone and complained to Law Enforcement and your Personnel I would have been the issue and removed from the show. For being who I am, which is illegal in your stadium. Am sorry I was dressed so well, meaning I sell drugs and smoke drugs. One man during the show walked up running his mouth about drugs and stating someone is about to get arrested staring at me. I was not worried not at all. Law Enforcement wanted to arrest me due to their racial profiling of African American Males. I am a highly educated male Retired Veteran. I didn't understand why the older AA male section monitor was in on it. Ruined my Dream Show. I respectfully request a full refund.

Duncan D. Cooke MBA USN

Duncan.[protected]@gmail.com

Desired outcome: Wish to be refunded due to Harassment by Stadium Personnel and Law Enforcement. Nothing illegal went on.

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Update by Harassments
Nov 02, 2021 11:13 am EDT

Tampa Sports Authority is notified and nothing I did was Illegal. NOTHING, they were harassing Law Enforcement Stadium Workers who coordinated with fans

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K
9:22 am EDT

Ticketmaster Refund of resold tickets

I bought tickets on Ticketmaster and the date was changed, due to covid. I couldn't attend the new concert date, so I sold them through Ticketmaster's resale system.

Someone bought them, I never got credit back for the tickets.

Listing #P258605B. Screenshots attached verifying that the tickets were sold and refund was issued but I never received it.

Desired outcome: Would like the $680 refund due to me.

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9:12 am EDT

Ticketmaster Never received refund for order # 22-29153/ch5

I had tickets to see Chris Stapleton at Summerfest in Milwaukee in the beginning of September. In August, they announced that they would require a negative COVID test to get in so I went on their website and asked for a refund, which they did not approve at the time. They mush have had a number of people complain so they said they would offer a refund the weekend of August 13-15th. If you requested the refund on those days, they would give one. I used the contact us/request a refund flow on their website and got an email confirmation afterwards. They never sent me anything else until I inquired about my refund and the site response was that they had not received a refund request even though I had the email to prove that I did indeed request my refund on the 14th. I have inquired 6 times and I got an automated email response saying they have had to deal with an unprecedented amount of requests and I should receive a refund within 30 days. I tried calling and they have no live agents taking calls at this time. I am beyond frustrated and don't know how to resolve this when I can't even talk to a customer service rep. Horrible experience!

Desired outcome: Refund my tickets

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About Ticketmaster

Screenshot Ticketmaster
Ticketmaster is a leading global provider of ticketing services for live events, including concerts, sports events, theater performances, and more. With a history dating back to 1976, Ticketmaster has established itself as a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets online, over the phone, or in person.

One of the key features of Ticketmaster is its user-friendly website, which allows customers to easily search for events by location, date, and genre. The website also provides detailed information about each event, including venue information, seating charts, and pricing options. Customers can choose to have their tickets delivered electronically, or they can opt to have them mailed to their home address.

In addition to its online services, Ticketmaster also operates a network of retail locations across the United States, providing customers with the option to purchase tickets in person. The company also offers a range of customer support services, including a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Ticketmaster has established partnerships with a wide range of venues and event promoters, allowing the company to offer a comprehensive selection of tickets for events around the world. The company also offers a range of promotional and marketing services to help event organizers promote their events and sell tickets.

Overall, Ticketmaster is a trusted and reliable source for event tickets, offering a wide range of options for customers to purchase tickets and providing excellent customer support services. Whether you are looking to attend a concert, sports event, or theater performance, Ticketmaster is the go-to destination for all your ticketing needs.
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Overview of Ticketmaster complaint handling

Ticketmaster reviews first appeared on Complaints Board on Nov 10, 2006. The latest review Mixed Experiences with Ticketmaster Corp was posted on May 16, 2024. The latest complaint Tickets to upcoming 12/17/22 concert that have not been received was resolved on Dec 14, 2022. Ticketmaster has an average consumer rating of 2 stars from 342 reviews. Ticketmaster has resolved 39 complaints.
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  1. Ticketmaster Contacts

  2. Ticketmaster phone numbers
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    +49 304 081 8824
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    +46 771 707 070
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    Sweden
    +90 216 556 9800
    +90 216 556 9800
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    Turkey
    +971 43 662 289
    +971 43 662 289
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    UAE
    +52 53 259 000
    +52 53 259 000
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    Mexico
    +1 (310) 360-2321
    +1 (310) 360-2321
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    More phone numbers
  3. Ticketmaster emails
  4. Ticketmaster address
    9348 Civic Center Dr., Beverly Hills, California, 90210-3624, United States
  5. Ticketmaster social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ticketmaster Category
Ticketmaster is ranked 2 among 25 companies in the Events and Festivals category

Most discussed Ticketmaster complaints

Can't print the tickets!
2
(opinions to this review)

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