Ticketmaster
reviews and complaints

I purchased 4 tickets for a concert; Doobie Brothers October 7, 2020, in Albuquerque, NM. Later, we were told that the concert was cancelled and I had the option of getting a refund or a credit. If I chose credit, I would receive 50% additional amount. I later got the credit. However, I have not been able to use the credits for other concerts. The latest concert I wished to attend was the Doobie Brothers 50th anniversary concert in Raleigh, NC, on June 11, 2022. I tried using the code provided in my credit and was denied because supposedly, my “code is invalid”. I tried speaking to Ticketmaster today (3/22/22). After spending about 15 minutes doing research, my customer representative told me I should have received an email back in 2020 that outlined when I could use credits and which concerts I could use them for. I was given no explanation as to why I couldn’t use them for this specific concert. No explanation was given. I can’t get a refund or use the credits, and I can’t get straight answers.

I intended on purchasing 2 tickets for tomorrow night's Tampa Lightning game using my cell phone. Somehow the ticket search went to a search for a different game than I wished to attend- the game on Tuesday of next week.

While in the process of selecting seats for my intended game I received a notice alerting that I was reaching a time out so I hurriedly made the purchase.

When I saw the mistake, I immediately tried to cancel- (only means they allow is through email) Ticketmaster advised that they would not give me a credit or a refund. I merely want a credit for the correct game. These were purchased through ticketmaster directly, not "re-sale tickets). Very unfair policy!

Ticketmaster Order # 54-45921/FLO

I originally purchased my 2 tickets to the Elton John concert in 2019 from Ticketmaster for $995. and upon the rescheduling process done automatically for March 1st, 2022, I immediately contacted support and expressed that I could not make the tues march 1st and requested tickets to wed march 2nd. This was taken care of at the time after many emails and about a month of time and effort on my part. There were suddenly tickets to wed march 2nd in my Ticketmaster account. My tickets reverted back to tues march 1st which is a result of those tickets being “transferred “ to SeatGeek when they took over or assumed these tickets from Ticketmaster as per an urgent email request for me to create an account with SeatGeek so that I would be able to access my tickets to gain entrance into the concert as the tickets with Ticketmaster would not be accepted at the gate at the Barclays’ venue.

I emailed, called and eventually was able to speak with Tony from SeatGeek and was told I had to go back to Ticketmaster for any resolution. I did so daily with emails, calling (which there is no longer a call center since this event was postponed in 2020) and online chatting which never offered any responses.

I asked for a change of the date or a refund for my original tickets because it was postponed 2 times and the date assigned to me (tues march 1st) does not work for me and repurchase 2 tickets for wed march 2nd? I never got any resolution!

I appreciate your help with this!

Donna V Bucci

Desired outcome: Want a refund or credit

I was registered as an ARMY Member and was verified by Ticket was given an access code and link to go and purchase tickets. When the time came to purchase tickets for at 3:00 pm PST on 3/2/22, I was out in a queue showing 2000+ people waiting before me (I’m not complaining about this). I waited an 1:18 mins to finally get a chance to get tickets. I wanted 4 tickets and no matter which tickets I selected someone else already got them. I tried this 3 or 4 times, then got a notice that I Tried too many times and then it kicked me back into the queue of 2000+ AGAIN. This system needs to be fixed. I know a couple of my friends went through the same thing for different dates. This system should not kick you out and put you back in the queue because they could not get tickets because someone else got you seats especially since you waited in the queue. It’s like kicking someone out of line after waiting for hours because you could not get seats for them after 3 tires and decided to move into the next person. This needs to be fixed especially for BTS fans. I’m pretty sure there are a lot of fans upset waiting in the queue and the get kicked out again.

I purchased ticket to Tool, Charlotte, NC in 2021. The concert was cancelled due to Covid-19. Ticketmaster called to offer me a refund or credit, and if I took the credit a health care worker would receive a ticket for every ticket I purchased with that credit, so I took the credit. I have an expiration of 11/01/2022 on this credit. My issue is I have not been allowed to use my credit except for upgrades (no concert or sporting event tickets). I have tried using my code over 15 times and I have been denied every time. After countless attempts to reach Ticketmaster via email (which I believe is the only way you can contact support) and receiving responses from automated answers that did not solve my question, a representative started replying to me; however, they were just as useless as the automated responses. The representative informed me it is up to the Event Organizer and to contact them. Here's my issue, Ticketmaster did not inform me of this when they offered me the credit or refund. Also, what's the point of Ticketmaster charging a minimum 25% per ticket if they can't provide support, what's their purpose? At first Ticketmaster speaks for the Event Organizer, but when it comes to a customer trying to use the credit, they're s.o. l. and have to contact the Event Organizer themselves. That's BS, my credit was for $498.77 and after being able to use my code twice for some upgrades I'm still owed $408.72. Ticketmaster must think this is chump change to the consumers they are dealing with. I consider this basically stealing my money and charging me a service fee to do so. Ticketmaster should not deal with Event Organizers that make it impossible to use their credit. Ticketmaster didn't have a problem speaking on behalf of the Event Organizer when they offered me the credit or refund. Ticketmaster also didn't have a problem charging me 25% per ticket to the Tool concert. For once, please provide some satisfactory customer support. Again, what is the point of charging 25% service fee if you're not there to support the customer? I'm giving this a week before I file a complaint with the FTC and the BBB, because I have been scammed by what is supposedly a legit business. I have several emails to customer support and snapshots of me trying to use my code to several events that I will use in my complaint should it not be resolved.

I purchased 2 tickets in July 2021 for Van Morrison concert in Las Vegas - February 2022. The concert was cancelled - January 2022. I no longer have the credit card which I paid for the tickets. The bank will not re-open that credit card account. Ticketmaster will not give me a refund to a different CC. Ticketmaster will not work with me for a solution to get my refund - $1,600!

I paid a great deal of money for two seats for row O Center for the Feb 20 2:00 show of the Music Man. While the digital receipt indicates a center section seat and even the email that contained the tickets confirmed it was Row O Center, the tickets themselves are designated for Row O Left. I have looked at the seating chart and they are not a center section seat number. That is a far worse seat and on the site is listed at half the price I paid. This is not acceptable and I need to have the correct tickets reissued immediately.

The difference in the ticket values and the lack of response from Ticketmaster is starting to feel like a “bate and switch”. Are they going out of business? I tried to call but was directed by a recording to send messages through the app. Apparently the phones are not staffed. As the show is next weekend I have been sending messages almost every day and even started a Twitter campaign to get their attention. I will pursue resolution of this through whatever means necessary but I am hoping that instead, the box office will resolve immediately.

22-42576/AUS - A day on the green - Rod Stewart April 2022

I received an email stating this concert had been cancelled however a refund was unable to be processed due to original credit card used was now closed.

I provided neccesary information via a form to have refund processed to my bank account instead.

This was a month ago & after numerous attempts to contact Ticketmaster (via internet only) as no phone calls can be made to them I have still received no refund and no definite further info as to when refund will be received or any further details required.

They are basically uncontactable & I feel they will just keep my money which is over $400. I cannot even lodge a dispute with the bank as too long ago purchase was made.

I am not sure of anything further I can do to receive my money back for a concert they cancelled.

In November 2021 I purchased concert tickets for a March 2022 concert to give to my younger daughters for Christmas. In November, not only was there no vaccine mandate at this venue, vaccines were not available for the age group I purchased for.

Now its February, we cannot attend because we are not vaccinated and there is still a vaccine mandate at the venue.

Ticketmaster NOW gives the warning on their page prior to purchasing, however this was not the case when I purchased the tickets.

I am simply looking for a refund for an event that we cannot attend due to the current circumstances.

I purchased two tickets to the Chris Botti concert in Atlanta. These tickets were purchased online through Ticketmaster on June 4, 2021. They charged my VISA card immediately and sent me a purchase confirmation via email providing the order number (#59-52403/ATL) and seat numbers. I thought all was set until it was time to print the tickets. There were no tickets. We contacted Ticketmaster via online chat and provided the Capital One transaction number, the order number and were told there were no tickets. This was done online since no one answers the phone at Ticketmaster. After about four hours of online chat nothing was resolved. Ticketmaster could not produce the tickets. I disputed the charges with Capital One and they credited my account. Thirty days later put the charge back on my account and provided the information given to them by Ticketmaster. Ticketmaster provided Capital One with the same information given to them during our four hour chat session trying to go to the concert. Ticketmaster provided Capital One with the order number, transaction date, my credit card number, merchant number and the amount of the transaction. They provided all this information to Capital One but you can't go to the concert without a ticket number and they did not provide the ticket number to Capital One because as they told us on the day of the concert (November 5, 2021) "We don't see this order number in our system". We will never order tickets through Ticketmaster in the future...

This is the complaint I sent to ticketmaster where I purchased the tickets and organizer of concert Caspian Concerts.

Dear Sirs,

I took my elderly mother (after two years of Covid) from New York to Las vegas for annual persian concerts during the Christmas period. The reason I am contacting you for my complaint is because I have been sending emails to the organizer CaspianConcerts, but they are ignoring me.

The tickets were purchased through Ticketmaster (attached).

The organizers had enough personnel on the floor to make sure that everybody seat in their own seat and of course expensive seats were highly protected. As soon as the concert started all those security personnel disappeared except very few and the aisles and corridors started filling in with people obstructing totally the view and we could not even see the screens on the wall.

Attached please see the pictures and videos for the whole night. Once they stopped the concert to make people take their seats but it took only 5 minutes, again because there were hardly any security personnel on the floor. I tried to look for somebody from Caspian Concerts to complain but there was no one. THere were few from Wynn hotel (the concert was in one of Wynn hotel ballrooms) and their response was that we are not strong enough to make people go back to their seats.

'

I definitely did not take my 88 years old mother and paid $ 200.00 for each ticket to look at people's backsides for 2 hours. I really expect Caspian Concerts or whoever sold me these tickets to refund me the cost of tickets because we did not see any concert.

This is the initial text of my e-mail to Caspian Concerts that I sent several times with videos and pictures and they never answered:

"I came here to Las Vegas from New York with my 88 year old mother for your concerts. You had promised great concerts buying ads everywhere and promising a lot.

We are now waiting for Ebi to start. I cannot tell you how Kamran and Hooman were, because you had not bothered to have security on the floor and no one was in their own seat and everybody was standing. Having spent over $250 per person, The only thing we managed to see was the back of people and this was so for most people. That shows your total disrespect towards the public. It is really embarrassing. This is the worst security I have ever seen. You will go on and buy articles in Persian publications that the concerts were great but it is far from the truth. SHAME. I appreciate a response from you."

Regards

Leyla Karmily

I purchased 3 tickets to a AEW event in Washington DC on December 3, 2021 for 167.16. Before purchasing the tickets I examined throughly the Covid restrictions and rules. I was in compliant in those rules. Weeks after purchase the mayor of DC issued a dictate that unvaccinated were not allowed to events. I was offered no option of refund or resale. Ticketmaster discriminates against unvaccinated individuals with not recourse. They stole my money. I want my money back.

I ordered tickets $413.17 to see Celine Dion and Ticketmaster reschedule the concert twice due to Covid and now it doesn't even appear on Ticketmaster website and the tickets disappeared out of my account. Oreder # [protected]-3 Name Richard Tormey

On Friday September 3, 2021 I requested a refund for 4 tickets for the Eagles concert at the Pepsi Center rescheduled to Sept 16th, 2021 seats Section 326 Row 12 seat 7, 8, 9 and 10. I received an email saying they would refund me in as soon as 30 days. I have yet to receive my refund of $1163.16.

This matter is regarding two (2) NFL tickets that I sold through their website back in September 2021. I have reached out numerous times to find out why I haven't received my money from the sale of these tickets. Last email I received from Customer Support was an email on Nov 19, Thanking me for reaching out about the tickets. It led me to FAQ's concerning the selling of my tickets. There was nothing noted on their website on how to handle issues regarding brokering a transaction, which is what they did. There is no phone number and no one you can speak with over the phone. Keep receiving the same response which doesn't even address my transaction. Please let me know what else I can do. It's about $500. I have also seen many others complain of the same issues

I put my tickets up for sale and was told my money would be put back on my card if not sold. It has not! i been trying to call and email. the game was on December 19th 2021. I also had purchased insurance. My email is [protected]@gmail.com ! Please please help! I work too hard to through over $200 away! I would appreciate a response. Thanks!

Paid for tickets online. Never received them. No customer service. Website is too complicaTED FOR ME. wORST COMPANY i HAVE EVER DELT WITH.

Dear Sirs,

My event was cancelled due to Covid. The refund still has not reached my account. The event was scheduled to take place on 28th Dec. I received confirmation at 11:45 on the morning of the event.

The booking reference is: 4532580

No refund or any communication from the company, absolutely disgusting customer 'service', probably the worst I have had the misfortune of dealing with.

The company does not provide and email or telephone customer service.

Ticket Master employees are well versed in their scheme of double-ticket purchases, with the "inference" of a refund, if the new purchase is equal to or of greater value. After numerous attempts to contact customer service (no calls allowed, only emails) about replacing previously purchased tickets and after receiving vague, confusing emails confirming my purchase was in fact eligible for a refund, so as the new purchase was equal to or greater in value, they've NOW made every attempt to disqualify my previous purchase with inconsistencies, alterations of their own policies and down-right denial. Even after they encouraged me to resale the original purchase, I've received a notice this option is not even available.

What a joke. What a scam. Did not attempt to get a full refund, only wanted to exchange dates for the same, on-going event just a week later, due to a private family conflict, and they've turned this experience (meant as a celebration) completely into one of the most unpleasant experiences, ever.

If you are thinking about buying Ticket Master products…. STOP 🛑. Use another vendor, if applicable, with a live customer service option and clear, concise refund/exchange policies, so you don't end up with 2 sets of tickets, 2 weekends in a role, with no other options, except a possible small s claims action.

I sold the tickets to milky chance back in October 2021, they said I would get paid for the ticket resale seven days after the event occurs (November 22, 2021)...it is now January 6th and customer service keeps sending me FAQ's to review. No solution offered. I have had the same banking info on the account from the last time I resold tickets but they said it still needs to be verified. so I re-entered the same account info, but no small deposits have been made to verify. I then decided to try with another bank account and still, no 2 small deposits to verify. Email is getting me no where.