Ticketmaster
reviews and complaints

I ordered two tickets that only go to my phone. I want to physically print these tickets and have no option on the website. I cannot use my phone to print and won't do so. You need to give customers the option to either receive them via email, phone or mail. Now, I am waiting for customer service to get in touch with me so I can get these sent to my email account. I spent over an hour transferring these tickets thinking that meant sending them from my phone to my email. Not so! For the service fee you charge this process should be simpler. Not happy!

Here's to ticketmaster you stupid [censored] [censored]. Why the hell did you take me off the [censored]ing loading screen to get txt tickets? Y'all [censored]es even already put official resale tickets for $2k+ when they were only sold for presale and not sold to the general public? What the [censored] is even that? Y'all are scalpers and scammers and this is exactly why no one likes y'all [censored]. Karma will come for you and I can't wait to see justice prevail. Trust you will be dealt with.

Hello, I am not getting a response from any ticketmaster support representative as I accidentally purchased 4 tickets online to the wrong venue (Saskatoon) and then I had to purchase again to Regina venue for the Kane Brown - Drunk or Dreaming concert on the Friday, Dec 9th, 2022. The live chat said someone would respond back within 24-48 hours. Please help.

My order number is 13-39505/VAN

Cheryl

Back in November 2021 I ordered 2 tickets - one for me and one for my friend - for the Patriot Awards Show at the Hardrock in Hollywood FL. The next day My friend started to not feel well (she's in her 80's) and Covid was rampant. I attempted to call NUMEROUS times to request a cancellation and credit but kept getting a message that they were too busy and to continue trying, which I did. Finally I got an email to go thru a website, which I did. On 11/15 I got an email stating my request would take 24-48 hours for them to research. They sent me a notice that I should try selling the tickets by going back to their website, which I did. The instructions were extremely confusing so I again requested someone call me and help me with the process. They sent me an email that they 'can't call out'. After numerous attempts to try getting someone to help, I got another message to contact another site to "Talk to a Human". On 11/17 I wrote to the Get Human Site only to get email apologizing for their delay. The next email asked me if the matter was resolved. I wrote back saying NO and asked that they just credit me with the 2 charges of $284.00. I checked my statement on line and see where I was already charged. The event was 11/17/21, it was sold out and I'm sure they could have sold both tickets. I called my bank to dispute the charges but Ticketmaster refused to refund the charges. I have documentation to substantiate all correspondence. Only recently have I seen where other people have had problems with Ticketmaster and references made to contact the BBB and you could help me get my money back.

I am trying to re-sell tickets for the Calgary flames vs dallas stars for tonight May 15 and both the app and the website are not allowing this, even though they are eligible for re-sell and my price is lower than what i paid. This is obviously being done on purpose!

This is a request for a refund of the service charge paid on order #[protected]. It was absolutely one of the worst examples of customer service.

Tickets were purchased via the website on 4/30/2022 - 2 tickets to Moulin Rouge at Nederlander Theatre Chicago. Payment via paypal

Received the confirmation email to the correct email address

Received message "Opps Tickets Accepted by Another Address" (copy attached) when went to Accept the Tickets. Immediately sent an email to customer support for assistance.

5/2 tried calling the phone number for ticketmaster for assistance. After 30 minutes on hold, received a message to request a call back

5/3 there was a call back which I missed as I was working. A number was given to return the call if still questions

Over the next few days my husband and I sent numerous emails and attempted to call Ticketmaster customer service-no resolution. In fact, we even received one email that was addressed to a totally different person in regards to the order (seems like a data breach). Copy attached.

5/6 received an actual call from customer support rep. The rep had us try to log into various other websites for Nederlander with ticketmaster credentials to try to claim the tickets. Nothing worked. We asked to get a supervisor and was transferred to Selina. She said she was going to reach out to the provider to re-send the tickets. She gave us her direct phone number [protected] ext 1187. She also said that she would call back on Saturday

After no call back during most of the day on Saturday, I left a voice message for Selina. She called me back. She said they were investigating and not sure why this issue. She was going to ask the provider to send them the tickets so they could transfer the tickets direct to us. She also said that somebody would call me back on Monday 5/9. I asked that they leave a message with direct contact information in case I missed the call since I would be working on Monday. No call or message was received on Monday 5/9.

On 5/10, my husband called the theater box office direct. He spoke with Justin. Justin said that they were using the wrong email address [protected] rather than [protected]. I versus J was used. He said that the tickets would be available the next day (day of the performance 5/11) at the box office.

On 5/11, I stood in the long box office line with my elderly mother (who I was taking to the performance as a Mother's Day gift). We ultimately got the tickets from the box office.

5/12 the day after the performance, my husband got a call from a rep saying that she was going to assist him download the tickets. He said that the performance happened yesterday.

Once again, the customer experience purchasing these tickets was horrible.

To get a refund on tickets that were purchased over two years. You can not speak with a person, you can not email. This concert should’ve happened two years ago, I understand a pandemic but you’ve had my money all this time and you need to refund it. I do know no longer want to sit in the heat and watch motley Crue or anyone else. I thought Verizon had horrible customer service Ticketmaster is on top now

I bought a ticket to The Weeknd concert in the amount of $343.65 on Feb, 2021. The concert was canceled due to covid, and refunds were auto-sent out.

I have never received my refund, I have tried countless times to get a direct answer on where my refund is. I have been given the same response time and time again only for me to detail that the ARN nor the Approval code brings any results. You can see it all detailed in the screenshots.

I have filed 3 complaints with the BBB, reached out to my attorney general, and asked a manager to call me. Yet my complaints get closed and I get the same responses I have been getting even after detailing what I have already done

The refunds were supposed to be issued November 2021, I have never gotten mine. I have tried to explain this to them, provided screenshots and the lot. The only things I get back are the 'Provide the ARN number' or 'We haven't gotten it back' no one can take the time to even call me to go over this issue

I have 2 ticket bar codes. Says I need to move to Google Pay. Moved tickets to Pay. How do I find the GDamn tickets!

ORDER NUMBER [protected]

I purchased 3 tickets for Aha Concert in NYC, paid through my PayPal account $615,09 USD TO Ticket Fulfillment Services LP ([protected]@secure-tix.com) Id. OF THE TRANSACTION 0N092746PS133554M DATE OF THE TRANSACTION 03/02/2022 0:59:52.

I received a link on my email [protected]@gmail.com telling me to accept the transfer of the ticket. Today I tried to access my tickets for the incoming event in my [protected]@gmail.com however, it states that the ticket transfer had been accepted by another email account.

I don't have my tickets I paid for and the event is after tomorrow. I kindly request a solution, and looking for a solution I also requested ticketmaster.com to check if order [protected] tickets were transferred to [protected]@globo.com account (an e-mail that used to be mine and no longer exists and that I am unable to update the password requested by ticketmaster.com). If the tickets were transferred to [protected]@globo.com account on the ticketmaster platform (which I do have the old password) I kindly ask ticketmaster.com to grant me access to this account without the need to update the password as I can access the tickets I paid for. Or MERGE both accounts [protected]@gmail.com being the main one and [protected]@globo.com being the account absorbed by [protected]@gmail.com

If the tickets were not transferred to [protected]@globo.com but accepted by [protected]@gmail.com only, therefore I inform that I have never received the tickets I paid for and urgently demand a solution to allow me to have access to the purchased I paid for.

Please let me have my tickets! I can be reached at +[protected] if I don't have my tickets I will cancel the payment on PayPal because I never received the tickets.

Best,

Carla

I purchased 2 theater tickets to see a show in Boston April 10th, 2022. I tried to retrieve my tickets on line as directed to on the Ticketmaster website and was unable to retrieve them. I sent a request via fan support and was told my tickets were sold to a 3rd party. I went to the box office with a copy of my email that I received following my purchase on February 21st that had a confirmation number and the box office representative told me they could not find any record of my purchase. I tried calling Ticketmaster phone numbers and was advised due to staffing issues, they didn’t take phone calls and referred me to the fan support. This was a horrible experience and I now am disputing this charge. I am also filling a complaint with the better business bureau! Ticketmaster is not a trusted source to purchase tickets to an event!

I ordered 3 tickets to Santana, House of Blues in Vegas for 12/10/21. Ticketmaster charged my credit card $1441.20 on 10/4/21. The concert was cancelled. Ticketmaster stated that refunds would be sent automatically within 30 days. It's now 4/9/22 and I have been going back and forth with them ever since and still don't have a refund. TM stated there was a ticket transfer. I have an email from Ticketsonsale.com about the tickets. When I contacted that company they say they have no record even though the information I gave them was directly from their own email. So I'm just getting the run around. I'm 66 and barely figured out how to order the tickets online in the first place. I am not aware of any transfer involved. Please help.

I am extremely disappointed with how this event was billed. I drove 5 hours to attend this concert, under the assumption that I was going to see the band, ELO (Electric Light Orchestra). I knew something was askew, when I received an email a few hours before show time from the University of Akron, titled:

"Evil Woman, The American ELO Experience," detailing who was in this "cover band" pretending to be ELO and performing ELO hits, their backgrounds, etc. I find it quite strange that when I purchased the tickets, there was no indication that this was a Cover Band. It was billed through Ticket Master, as: "The ELO Experience," with absolutely NO indication that this was NOT the legitimate band, and only a Cover Band! My Ticketmaster ticket was for April 6m 2022, EJ. Thomas Hall, University of Akron, OH, Section ORCH C, Row G, Seat 17, Edward Shapiro. Although, the band made a good attempt to mimic ELO, it was NOT the same as seeing the real band! I feel that this was deceptive advertising on the part of Ticketmaster. Not only did I incur a rather large expense of gas, hotel lodging, food, etc., but also border crossing fees and Turnpike tolls.

I am, therefore, requesting a refund of the ticket price from Ticketmaster for this event. I am extremely disappointed at being mislead by Ticketmaster. Thank you.

Never received my ticket from Ticketmaster. Missed the gig 82 Euros out of pocket as ticket was from Viagogo who assured me they sent the ticket to Ticketmaster

Ticket reference was:-

[protected] for Killing Joke on 31 March

On 1/24/20, I purchased 4 tickets for $263.56 for the Pee Wee Herman show at the Chicago Theatre through Ticketmaster. The show was to be held on March 19, 2020. Due to COVID-19, the show was canceled. It’s now been over two years and I still have not received my refund. Repeated attempts to contact Ticketmaster have gone nowhere. I’ve sent emails and I get some automatic response saying to the effect that refunds will occur once “settled with the promoter” or some such verbiage. You can’t call Ticketmaster and speak with a live person…wait times are in the multiple hours. I’ve been aware that Ticketmaster can operate in an unscrupulous manner. This certainly seems to be the case in my situation. Thank you for any help you can provide.

Andrew Masse

[protected]@gmail.com

[protected]

I received on line transfer 2 tickets for Toronto Raptors vs. Philadelphia 76 one ticket for me and one for my son. But after I received them every time I tried to see them on phone i was getting an error. I called at Ticketmaster and a lady told me to erase the from my account and try to download again. now when i accept the tickets i am getting " There was an unexpecting error while processing your request. to continue please try again.

then I call back but to TURN OFF the phone without any explanation 3 times after I wait 10 minute is VERY RUDE.

Ovidiu Murgoci

I bought two tickets for the Motley Crue/Def Leppard/Poison/Joan Jett and the Blackhearts at Nationals Park on 12/14/2019 for $430.15 that was originally scheduled for August 2020. Due to the Covid pandemic, the concert has been cancelled and rescheduled twice. When I went into my Ticketmaster account in January 2022, the tickets were still in my account. When I went into my Ticketmaster account in February, the tickets were no longer in my account. I have called Ticketmaster several times no one is answering the phone. I have emailed them several times. The first contact (Canerie A) informed me to ask for a chargeback from my credit card company. I filed a dispute with my credit card company and they could not credit me the money back as the transaction for more than 120 days old despite the Covid pandemic. I received a voicemail on my cell phone on 3/18/2022 from a man that I could not understand his name but was from Ticketmaster. He told me that my tickets were likely purchased from Ticketmaster but that my tickets were at the venue. I emailed Nationals Park and they replied back that since I purchased my tickets from Ticketmaster, the tickets would be with them. I emailed Ticketmaster back and received a reply back from Jefferson S they could not locate my tickets without an order number.

Unfortunately I do not have an order number from Ticketmaster. I have an email from 8/8/2021 informing me of the last change of date of the concert. I also have my credit card statement with the amount I purchased my tickets on 12/14/2019.

I have copies of all the emails and my credit card report if that would help my claim.

The Ticketmaster app is not providing me with the necessary bar codes for my tickets to be scanned at entry. The help has been Non-Existent. My phone has the ticket information about the event but there are no bar codes for scanning at the gate. The bar codes were there originally but after inquiring about a different option the tickets disappeared from our phones. There should be three seats and three fan fest passes to access the pits and pre race activities. After many, many times trying to get help to fix the issue I was the taunted by a Ticketmaster employee. I mentioned that I felt like time was getting short and the person sent a email back with one word "Tick" in reference to time. And then sent the same one word reply again. Very unprofessional. Please help as this will not go over well for the three of us old guys not getting to see what we paid for. Order #32-18359/NY2 order dateTue, Oct 5, 2021

10/2021 purchased tickets to see show no health checks specifically chose venue for that reason

03/15/2022 $300 on hotel 60$ on gas, 40 on ubers and the night before concert they change policy and want more money to test covid I wanted a refund venue told me to talk to ticket master ticket master said no refund because the purchase was made over 30 days ago, i want a refund this was basically bait and switch had they posted the health check i would not have purchased the tickets

Beyond livid — with ticketmaster ii will never book with them again ever! We had a concert planned for april 2022 with no notice what so ever from tickermaster they postponed the event — no text — no call — not an email to notify of a postponement — I happen to go on site to invite 2 more people if they had open seats left? Thats when — I — me — me — I — was the one that found out on monday march 21 — that it was postponeed what! Shocked! We would of shown up in april for the concert in ft lauderdale not knowing can you imagine they did this — so I voiced my story asking for our 250.00 refund in full on my visa — no one can make this new date — that no one was told about — great customer service — right! They have no problem taking your money instantly! Then the gal after reading the details responds to my email — saying im still in disbelief says im 2 days late — late for — what — no one knew — of postponement — and says the cut of f date for full refund wad march 19 lol lol lol lol im still shaking my head — 48 hours later is when I found out it was even postponed I found it no one from customer service even reached out to us — how were we suppose to get this pertinent information what kind of not customer serviec is ths oh my god never use ticket master they are rip off and a theif