Thrifty Rent A Car
reviews and complaints

The prices were not what was agreed upon

The receipt didn't match what the salesperson insisted I was charged for when I dropped the car off

There was no place to charge this electric car that I did not rent but was the only thing available.

I tried to stop at several places along the way to charge the car but since none were available, so I was late. The customer service was awful. I reserved a car for 62. total (plus ins) for one day and walked out spending 200 plus the charge.

I was told I would not be charged late then I got there, and they claim I was charged late.

I am talking in circles because I was told they wouldn't help me or refund my late fees.

I rented a vehicle from Thrifty at the Phoenix Sky Harbor Airport on 10/18/2023.

When I rented the vehicle I told the clerk that I wanted to use my personal auto insurance on the rental. Days later I looked at the rental information and saw that he charged me Loss Damage and premium road service. I admit that I did not read the fine print and regret that I did not catch these charges prior to renting the vehicle. I am a senior citizen and have some cognitive issues and do not think as well as I used to. For what it is worth, My wife also heard me specifically say to the clerk that I want to use my own auto insurance. Two wrongs created this situation. Hoping you can do something for me. Thank you for your consideration of this matter. By the way there is absolutely no damage to the vehicle and the car will be returned tomorrow, 10-24-23)

John Chesniak

[protected]@sbcglobal.net

[protected]

On August 15, 2023 I rented a car for pick up at the BWI airport on October 7 to October 10. Upon arrival to the rental car hub I was informed they had no cars available and it would be a 3 to 6 hour wait. I attempted other car rentals to find out no one had cars available. The reason given was customer were not returning cars. I found this hard to believe since this is at the airport and only people flying would be renting there and their itineraries are set. No attempt was made prior to our arrival to get one for the reservation from one of your locations off site of the airport. I was there for a memorial and had my parents remains with me and was on a tight schedule. This was unacceptable. I finally located a car rental, not through one of your sister companies. However it cost me more than my reservation with you. I am very disappointed and have research all companies related to you and will no longer use for my rental needs when traveling.

reservation number: [protected]

today, about an hour ago I returned the car I had rented at Basel airport on Friday. At the check they told me they smelled smoke in the car, but I didn't smoke in the car! My partner who doesn't smoke says she doesn't smell anything in the car. I might have smoked outside the car with the door open and maybe the wind let in a little ash which in my opinion wasn't ash! They asked me €150, almost what I paid for the car for 3 days! Absurd! I was so careful not to smoke in the car and the car in general only to then have to pay this amount for something I didn't do. Something like this seems really impossible to me...

I await your feedback and hope that the situation can be resolved.

Best regards.

Giuseppe Capo.

I rented a car for a trip to Fl. I was asked if I would want an additional $8 per day for the additional coverage, I was then charged 1071 in toal which I understood to be a deposit of $500 per week for 2 weeks. The car was paid in full thgouh priceline and I wasn't informed that by agreeing to this that I would be charged this amount and that my original contract would be dissolved.

The vehicle did not start the next morning on our way to start our vacation. Contacted thrifty at myrtle beach and they said it was nothing they can it was all on me. Contact Thrifty's roadside assistance and I held on for over 3 hours with no one answering the call. Finally I paid for a tow back to the rental office then I had to wait 2 hours for another car because they said they actually had nothing for me and it had to be the same category. I spent an entire day dealing with a non working vehicle and was charged for the day

booking confirmation k5800798570

We rented a car through Expedia for a Thrifty vehicle. We received confirmation of payment through Expedia and were told that a $60 charge would need to be paid at time of rental at counter. Thrifty wound us charging us for the entire rental. Documentation attached.

Car rented on Expedia and paid for on 07/26/2023

Car Rented from Tampa International on 07/28/2023

Third time here making a complaint

Rented car in Orlando august 8-12.

Car was in horrible condition. Make noises and fenders were ducked taped on. Hub cap was starting to fall off. Terrible. I would like some kind of a refund for my inconvenience. I was transporting a toddler and this car was unsafe. No one could provide assistance. And no one was there for a precheck. I have the blank form. And this car cost over 500.00. It was a little 4 door economy car in bad bad shape.