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Customer Service

+1 877 689 2838 (Customer Service)
+1 224 206 3000 (Head Office)
+44 799 054 2621 (United Kingdom)
+61 394 891 177 (Australia)
+82 317 956 850 (South Korea)
1795 Butterfield Rd. Ste A
Libertyville, Illinois
United States - 60048-1227
Mon7:30 AM - 4:30 PM
Tue7:30 AM - 4:30 PM
Wed7:30 AM - 4:30 PM
Thu7:30 AM - 4:30 PM
Fri7:30 AM - 4:30 PM
SatClosed
SunClosed
Australia
18 Montefiore Street, Fairfield Victoria 3078
 
China
№ 16-1, Road 105, 2F, Xinjiao, Dalian Town, Shunde City, Foshan, Guangdong, China

South Korea
Greenzone, ITECO762 Room 213, Deokpung-dong, HanamSi, Gyeonggi-Do, Korea
 
 
Mexico
Av. Chapulteped 246-804, Roma Norte, Mexico, D.F. 06700

Complaints & Reviews

Unresponsive Customer Service-Returns

My mother bought the Bravo oven as a gift for me, I did not want the appliance. I have attempted to contact Nuwave by calling and it just rings and I'm placed on hold indefinitely. I have emailed and filed complaints with their website which routes me to Pissed Consumer for the last two weeks. I have yet to receive a response. My mother lives off a fixed income and I want her money returned to her and therefore do not want this item.

How do i get this company to address this issue. They claim satisfaction guaranteed, money back, but what they don't state is good luck contacting them to return the item.

I'm this close to filing a complaint of fraud against this company.

Brio fryer

I have been on terminal hold I have called three times, and have been on hold no less than 35 mins. I wanted to get a refund and for them to send me a return label but I guess this is impossible to receive. Because no one will answer the phone, they did not have a problem taken my money so they need to answer the phone so that I can return their product poor customer service!!!

Paint peels off the brio 6 qt air fryer.

05/29/2020 We used this NuWave fryer (3) times and then cooked chicken and the black paint blistered and pealed off of the inside and speckeld the chicken with small pieces of paint, which my family partilly consumed and the result was most of us became very sick...I purchased the unit from Amazon...I will be contacting The New York State consumer affairs dept Asap...

Brio 3qt air fryer

Front strip above basket warped and then broke. Couldn't get food out of basket. Turned it off and...

nuwave duet

I purchased a Nuwave duet and tried to use it yesterday for the first time. After following the directions I proceeded to cook a pork roast, everything was fine for the first hour and then it came up er 3. I googled it and it said the lid was not on securely. So I readjusted reset and tried again 3 times with the same results I'm guessing I have either a faulty lid or sensor what can you do?

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nuwave titanium stove top burner

I own 4 Nuwave products and use them daily. My Nuwave Titanium @ Nuwave Gold work well when I can turn them...

nuwave 10 qt air fryer

Hello,

I received my air fryer as a Christmas gift in December of 2018. I use my air fryer 3-4 times a week. We love our product, but this past Saturday, it stopped working. It won't turn on at all. We have checked the outlet and everything there is fine. We are really upset that it has only lasted 7 months.
Please let me know what we man do! I have submitted a photo of the serial number.

Thank you.

Lacey Boyes
[protected]
[protected]@yahoo.com

nuwave 10 qt air fryer

nuwave 6 quart

This was a Christmas gift which was purchased 12/19. I use the product consistently. The arrows on the temperature button are gone. The arrows on the timer are gone. The start/ pause are almost gone as well as the on/off button. I have cleaned as instructed. The interior of the basket is chipping the nonstick coating. I have attached two pictures for your review.

Donna Robertson
25 Jackson Way
Decatur, AL 35603
[protected]

nuwave 6 quart
nuwave 6 quart

6 qt. air fryer

Purchased the air fryer in December 2018. It completely stopped working on June 15, 2019. It only worked for 6 months. I cannot get it to power on at all. Have checked all connections and they are fine. I use it about 4 times a week, for no more than 30 minutes at a time. I would like it replaced.

Susan Ingram
susanw.[protected]@yahoo.com
[protected]
4002 Penrod Dr.
Phenix City, AL 36867

oven pro model#20621 serial# j06-[protected]-f

I am not sure I have the correct place to send this request. I called customer service about not receiving the cd, recipe pamphlet and other paper work in the box at the time of purchase. I was told to put this to the attention of Sandra, and send a copy of the receipt. This is my second nuwave purchase. My family is obsessed with the product and completely wore the first one out using it. If you would please send me the missing items, I would greatly appreciate it.
Thank You,
Mrs. Jones
[protected]@gmail.com

oven pro model#20621 serial# j06-[protected]-f

10 quart air fryer

The big container on the bottom that catches the excess oils and fats is peeling, all I did was wipe it out before washing, love your products other than this. My name is George Boyd, 1710 maratta road, Aliquippa Pa. 15001. Email is geogw1 @msn.com if you need to get ahold of me. I paid a lot for this product and I really don't want to return it, can you replace the container without charging me!?

10 quart air fryer

nuwave bruhub coffee maker

I purchased this coffee maker in November 2018. By Feb 2019, it stopped brewing. I reached out to the...

my wave air fryer

Frier worked good for two months. Then all the coating peeled off the bottom of the inside of the cooking tray. Called the company. Third call got an answer. Had to send a description and pictures to see if it was under warranty. Sent everything. Got a call a few days later saying it was covered by warranty but I had to send $13 for s&h of the new part. Sounded unfair but I agreed. But I didn't have an address to send it to. I then called 18 times. I emailed them. I sent multiple texts and never got an answer. I recommend DO NOT BUY FROM THIS COMPANY.
My next complaint goes to amazon as they list them on their site.

my wave air fryer

nuwave 6qt air fryer digital

We bought this about 4 months ago and use it just once a week. The issue is that once it finishes the time it...

Portsmouth Products & Services

nuwave brio air fryer

Purchased a Brio Airfryer. Basket doesn't fit and is a hazard. The Brio is less then 2 months old, and under...

nuwave over

First we had to replace a lid, then the oven went out. So we bought your deal of buy two . It has been le...

nuwave oven pro

I purchased the nuwave in February and it stopped working and I want a new one since it is on warranty but no...

rip off

I saw the commercial on tv, 3 payments of 39.95 I thought it seemed like a good deal. Also it was free...

nuwave pro

I purchased the nuwave from As Seen On TV store in Ocala Jan 2 2015. Website shows 1 year warranty. The...

scam

Biggest scam ever! They record your first phone call and any calls after trying to cancel they claim you never made any calls. When calling customer service they give you a website name to cancel with and it does not exist! They keep charging your card monthly and then charge you over $120 after the cancellation, then want you to ship back to them at your expense and then you have already paid $89.98 for non-refundable shipping and $30 for handling then have the nerve to say "what number did you call to cancel on, we do not show any other calls" ..Absolute thieves and liars. They con elderly people on fixed incomes and then lie about the canceled calls. My mother tried over and over to cancel but no record of any of those calls..Very convenient for them when they only have the first call recorded and nothing after claiming she never called again...BEWARE!!

In The News

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A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem