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CB Mail and Package Delivery The UPS Store Unfair charges - misrepresentation of brand
The UPS Store

The UPS Store review: Unfair charges - misrepresentation of brand

C
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10:58 am EST
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This is now my 6th attempt to file a complaint with the UPS store as my first attempt has not been responded to since my submission on January 30th. Their website claims all inquiries will be responded to withing 2 business days. All three of my inquires have been ignored completely. I have also filed a complaint with the Better Business Bureau and emailed the CEO.

On January 30th, I received a written quote directly through UPS (using Facebook Messenger) to ship 4 unboxed car tires. One of the 4 tracking number is 1Z6E966A0378661674. The other 3 end in 992530, 997491 and 999971. I sought the UPS quote because there is not an option to ship unboxed tires through their online services. The quote was returned with an estimate of $19.25 per tire. The next day, I received a ride to the store to ship my tires as I do not own a vehicle large enough to hold the tires. The UPS store rang up my tires with a price of $84.73 to $93.37. I showed the representative my quote directly from UPS and they could not figure out why there was such a significant difference. At this point I had no choice but to ship as my ride had left.

I called UPS and was told that sometimes UPS "stores" have different pricing but this is nearly a 400% increase. My complaint is due to the fact that a consumer would not know the difference between UPS and UPS store as they both bear the same name, same logo and same colors. This is a deceptive sales practice that even the UPS employees are unaware of. I am requesting a refund of the difference

Claimed loss: 250.0

Desired outcome: Refund the difference from UPS quote to UPS Store charges

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  1. The UPS Store Contacts

  2. The UPS Store phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
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    UPS Customer Service
    +1 (800) 789-4623
    +1 (800) 789-4623
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    The UPS Store Customer Service
    +1 (858) 455-8846
    +1 (858) 455-8846
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    The UPS Store Media Relations Inquiries
    +1 (877) 462-3622
    +1 (877) 462-3622
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    The UPS Store Corporate Retail Solutions
    +1 (858) 455-8800
    +1 (858) 455-8800
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    Head Office
    +1 (888) 843-8771
    +1 (888) 843-8771
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  3. The UPS Store emails
  4. The UPS Store address
    6060 Cornerstone Court West, San Diego, New York, 92121-3795, United States
  5. The UPS Store social media
  6. Janet
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    Jun 13, 2024
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