The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - Poor ups store service
I have been a customer of the UPS store at 2633 McKinney Ave, Suite 130 in Dallas, TX 75204 for several years. Generally, their service is fine but with this new ownership, the service has dropped off substantially and I'm often greeted with the following issues:
1) the store hours seem to constantly change, and they never open on time yet somehow close earlier than what's listed online.
2) whenever a package arrives for a box holder, they never send anymore updates that the package has arrived. Under the previous ownership, I would immediately get a package arrived update.
3) the customer service reps inside the store and the new owners are very argumentative and take a harassing tone.
4) I have discovered price discrepancies, and the store is constantly price gauging and over-charging for basic services.
5) they rarely ever pick up the phone and when they do, they are amazingly disorganized and can never get a right answer.
6) I have had mail missing on countless occasions to only find out it's been placed in the wrong PO box.
7) I have had occurrences where they took a racist tone against me for wearing my religous attire.
Desired outcome: If someone that oversees the UPS Store brands can look into this place and finally do something about it.
Confidential Information Hidden: This section contains confidential information visible to verified The UPS Store representatives only. If you are affiliated with The UPS Store, please claim your business to access these details.
Latest The UPS Store Reviews
Poor ups store service Unfair charges - misrepresentation of brand UPS overnight delivery letter pack Disrespectful aggressive manager Charged for a box for an authorized amazon returnGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!