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2.1 22 Reviews

The Room Place Complaints Summary

6 Resolved
16 Unresolved
Our verdict: When using services from The Room Place with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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The Room Place reviews & complaints 22

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5:36 pm EDT
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The Room Place Waste of money with warranty

I bought a table and chair with warranty. I had an accidental damage to the table. I contacted Guardian Protection and the claim was Denied. Every time I made a claim it was denied then they say I didn’t say the right verbiage. After the warranty expired they have this program that if you don’t use the warranty they will give you a gift card. Well why would I buy anything else if the warranty program you have denied every thing? So I’m left with this cheaply made table and you offer me a gift card for $99 off of $1000. Now why would I spend $1000 in your store? Horrible, never will I go here again. Just lost a paying customer.

Desired outcome: Help with repairs or extension on the warranty to be used.

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9:00 pm EST

The Room Place Fraudulent financial information

Roomplace has lost its credibility. It has defaulted to fraudulently charging its customers 30% interest of total price of an item after one year without giving the right information ahead of purchase or notification of end of the promotional interest. I bought a couch for $1265 on 12/24/21 and I did not get any further information from roomplace till tonight 02/02/2023 when I tried to make a payment with a balance of $327 only to find out an interest of $323 thereabout has been added. I called the customer service line and the agents on the line were so disrespectful and had no knowledge of how business should be conducted. I will never return to roomplace ever.

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5:38 pm EDT

The Room Place Britney cocktail table

I purchased this table on August 26, 2022, from Store 22. It was delivered sooner than promised, so that was great. It ended up being delivered Sept. the 13th. Immediately after it was delivered, I noticed some damage, or more like some defects. I called the store to complain, and they sat up a repair claim. The repair company, I think the name is SAW, called to give me an appointment for Sept. 21st, with a morning to noon, window slot. I had errands to run later that afternoon, once they left. However, they called close to the noon time to tell me they are running behind schedule, that they would be there later, in the afternoon. I told them that was unacceptable because my afternoon was already booked. They sent me an email to confirm an appointment for Saturday the 24th, again with a morning window slot. I received a call that morning telling me that I had to call the store, because I cancelled the appointment. I told them that I did not cancel anything, that they changed the time, and it did not work for me. I called the store after it was obvious that no one was coming, and the saleslady said that she was going to send them an email and would call me right back. As of now, still no call. I am truly disappointed with The Roomplace. I have purchased a sectional back in 2017, no problem. I purchased a dinette set back in June 2022, no problem. I purchased a lift chair in June 2022, no problem. Now, with this cocktail table, with the damage, or defects, I can't get anything done. I am sure this is not the reputation The Roomplace wants. My name is Robert and Phyllis. 7164 Marshbury Way. Indianapolis, Indiana 46278. I can be reached at [protected], or [protected]. They have the pictures that I took of the damage. If needed, I can resend to your place of destination. Thank you

Desired outcome: At this point, I would like a brand-new table or a refund.

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9:59 am EDT

The Room Place Dining room set I purchase oct 2020 table and six stools

On May 30 2022 I sat on the stool the stool broke I hit the floor I were in so much pain I failed on my right side my harm and hand and right leg I had to go to urgent care they took X-rays they said nothing were broken I were in so much pain today is Tuesday June 1 I'm still in a lot of pain can barley move my arm and leg if it continues hurting by the end of the day I will have to go to Emergency room I call Tuesday May 31 put a claim in the young lady said someone will call me back no one have call someone needs to call me back my number is [protected] Maxine Clark 988B E100 Place Chicago IL 60628

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5:51 pm EDT

The Room Place Couch

2nd couch from Room Place that is defective from Room Place in 3 years! Room Place in Northwoods Mall will not give me names or numbers of higher ups at Room Place to resolve this matter!

Desired outcome: Replace it!!!

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1:05 pm EST

The Room Place The roomplace, sneaky business dealings. Deferred interest

I went to the Roomplace in Lincolnwood IL. Bought furniture for $1486. Salesman tells me no interest for the 1st year.. Fast forward to today went to pay my Bill I noticed my account balance is up to $1400 again. I call they tell me the interest is piled on if you don’t finish paying for it in full within the year. When I bought this stuff they never told me that. I just thought it be like other places and you start paying interest on what your balance is after a year! Maybe a few dollars a month. They call it deferred interest on my statement it said I owe interest cuz I didn’t payoff the interest is $472 Used credit at mattress firm and Best Buy didn’t pay off in a year had to pay a few dollars in interest a month Lady on the phone of the customer phone line was a supervisor was rude she was no help! I’ll never give that place any business and will try with everything I have to tell everyone I know not to go there ever unless it’s to tell them I was gonna shop here but I read of your BS sneaky [censored] [censored]. And fake [censored] no intrest deals 😡👎🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼

Desired outcome: To see them explaine the intrest to the fullest existent that they know and initial a paper that says they understand what they’re getting into in full! No sneaky [censored] [censored] Because that’s what it is

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11:04 am EDT

The Room Place Bedroom furniture

We recently went into Roomplace to purchase our bedroom set. On the day of delivery drop was 3pm, the drivers were running behind so they called to schedule 7pm. They arrived almost 8pm to drop off the furniture. 3 guys and they struggle to get the furniture in. Everything is set up and they leave. We get upstairs once they've left and notice bruises and scrapes on the furniture. We called the company complaints were made. Two to three days later the slates under the bed break. We noticed the beds foundation wasn't as tight as it should've been. Again, a call was placed complaints were made. Here it is two days later the team comes out to fix the bed only to get here and have rails for another bed frame that doesn't fit ours. Disgusting.

Desired outcome: We just want the service we payed for.

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10:51 pm EDT

The Room Place Customer Service and Manager Report

I am filing this formal complaint against Nicki Frazier, Store Manager at the Peoria, IL. My husband and I visited the store several times in search of furniture for our living room. On this this particular day we witnessed Ms. Frazier bullying our sales representative and tyring to divert our business to another sales representative. While we were waiting on paperwork to be finalized and our salesperson was away. Nicki approached my husband and I asking if we had been helped. We replied "Yes, " and Nicki asked us if we were satisfied with the service. She went on to make disparaging remarks about the attendant stating she was being watched and has been in numerous trouble with the store. We reinterated that we were satisfied and wanted to remain with the salesperson. My husband and I placed a $1, 000 deposit that day on the furniture set as we really wanted the salesrep to have win for the day. Several weeks later we visited the store to inquire about the adjusted ETA of our furniture. This time Nicki intercepted us and began to explain the reason behind the delay. She said furniture deliveries were being backlogged beacuse "people just don't want to work." "People would rather get a handout instead." We asked if the store had other livingroom sets that would comparable to our purchase. She pointed out to us that we had purchased faux leather as if we were not aware and would not find anything in the store in our price range. This made my husband and I feel very uncomfortable. She also freely began discussing the salesrep who sold us the furniture in a very negative way.

Needless to say, I felt Ms. Frazier's conduct and conversation was inappropriate and negative. She was not helpful to us at all and portrayed the store in a less than professional and welcoming manner. It was clear Nicki presumed she knew what we could afford and had already placed us in a catagory of limitation. I did not enjoy being in her company for one minute. She came across hyper critical, negative and patronizing.

On this day, my husband and I asked for our deposit back and canceled our order. We refused to patronize businesses who were not kind to customers and who gave poor customer service.

Desired outcome: An apology and notice that Ms. Frazier no longer serves as a leader, brand ambassador for the store. Ensure all sales staff greet every customer and not covertly follow them around without consent.

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3:58 pm EDT

The Room Place family room set

5 years ago I purchased a family room set from Room Place Schaumburg, IL, and sales person sagest I should get a extended warranty and on the end of warranty time (5 years) if I didn't file a claim, I should get money back in my pocket. Time flying, now is time to collect MY MONEY, "But no not so easy, says "nice" representative from Schaumburg location, hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit, they pushing you to spend YOUR (my) money and buy some furniture. By the way, I can't buy anything from Room Place (using store credit $250), price skyrockets. I contact with Schaumburg store representatives twice, same answer ONLY as a store credit. I call Guardian Protection Product INC. Sorry it is out of our lead. Suggestion: contact with store manager .Call several times, customer service refuse even to put Store Manger on the phone It it's a clearly a FRAUD.

Desired outcome: want my money back

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6:09 pm EST
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The Room Place Prescott furniture... 5pc sectional... Customer #[protected]

On 01/01/2021 my wife (Jeannie) and I (Stephen) found a lovely sectional at the your store on the southside of Indianapolis, IN. The store is located at 7609 S. Shelby Street in Indianapolis. Almost a mile and a half N of Greenwood, so I have no idea how you claim it's a Greenwood store?

We purchased the sectional under Customer #[protected] for the amount of $4, 432.23 on 01 Jan 2021. We had a MOP price hold on the Prescott 5 pc Power Sectional w/power adjustable Headrest (one... armless power recliners) and the 5 years warranty with the upgrade KB ZA13.

The paperwork given to us shows the pickup address at 8301 E. Washington Street. Indianapolis, IN 46219. Estimated In Stock... Date 16 Feb 2021.

Over a week after the estimated In Stock date, 24 February 2021, at approximately 3:00 pm I called [protected] and spoke with a very pleasant young lady asking her to verify that our furniture had been delivered to the 8301 E. Washington Street Store. This has now been six weeks after the purchase. The nice lady on the phone said the sectional was not in stock.

This revelation now presents the problem. We were told the items were in stock at the time of purchase on 01 Jan 2021. I recall thinking that if the sectional is at the 8301 E. Washington Street store, and we live in New Palestine, IN why did we have to wait 6 weeks for delivery? So we decided to wait. We sold our old furniture. Had the inside of the house painted. Had the carpets steam cleaned in anticipation of highlighting our great room with new 'Liquid Repair' and new furniture. Everything was on schedule until today.

When I called today, 24 February I thought I was being courteous in verifying that the sectional was available for pick-up on Thursday, 25 Feb 2021. This is the date I was told it would be ready. The 5 pc sectional that we had purchased six weeks ago. I thought this advanced 'heads up' might give someone time to prep our purchase for easy transfer to my truck/trailer. I also had individuals who set aside their time to assist me in recovering the furniture.

The manager at the 7609 Shelby Street store explained that it is company 'policy' to notify the customer of any delays of merchandise by E-mail 3 days before pickup or delivery. I did not receive any such notification. My E-mail is plain and accurately listed on the invoice of the purchase agreement. The manager went on to say that a new target date for the furniture to arrive is 19 March 2021. Obviously that is another month out. That leaves us with no furniture for 2.5 months. I do not understand this? I
believe we have been very patient. Uncharacteristically my patience ran out today. How are customers supposed to have confidence in the contract or the company when the small print is designed to cover their tracks when times and deadlines are not met? If there are floor models at the stores, shouldn't that model be in stock?

Opinion:

As far as a resolution to this issue, I highly doubt this complaint will get me any satisfaction. 10 weeks to get our furniture seems like a very long time. And there's no guarantee that I can see that the sectional furniture will not be delayed again... and again.

I am not impressed with these developments. Eventually we will get our furniture, and hopefully enjoy it for many years to come, but this story won't end here in this complaint column. It will be a topic of conversation for some time to come.

Desired outcome: 5 pc sectional delivered free of charge since my help may no longer be available to assist because of the delay to 19 March.

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Update by 5pc sectional
Feb 24, 2021 6:36 pm EST

I just read several 'Complaints' on this page. The complaints were more like horror stories than anything else. Good grief! When my wife and I have a chance to discuss this I'm going to suggest we cancel this contract and find a furniture company that has better reviews. I don't want furniture arriving from the factory already damaged, as indicated by some of the complaints I just read. That is simply ridiculous. My own experiences as indicated in my own complaint form, and my gut feelings tell me we need to just find another store with a better reputation.

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7:14 pm EST

The Room Place Overall service

If anyone has option to buy from different store just do it! First I purchased bedroom set with delivery for saturday, but suddenly i was told they don't have availability for Saturday so i had to reschedule for the saturday after that. When it was delivered part of it was damaged so i had to schedule another delivery for the damaged parts. Second delivery was during week and I took time off of work to be at home for this delivery and i was in a hurry to get home in time (they call 30 min in advance) and I got speeding ticket! I tried to call them 5-6 times and they didn't pick up the phone. After my 6th try to call them they picked up the phone and they said "We are 5 min away" so they came 1 hr after they called me. The driver simply said they called the wrong customer or they went to the wrong address. So I had to loose 1 hour and 35 min to wait for them considering i got speeding ticket to get home in time! So as you can imagine I was furious! Even though I never complain and don't want to get anyone in trouble, I called customer service and I wanted to talk to a manager and I was told he'll give me call back at 11:30 am an i waited until 6:30 pm and no one called me. Then I called again and finally I was able to speak to a manager (if she was a real manager) and she apologized and gave me just $25 gift card for the room place! How am i supposed to deal with these people any longer! So disappointed and I really hope I never have to do business with them!

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2:52 pm EDT
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The Room Place My Order

I was very pleased with this company as they had many great columbus day sales that i took advantage of went and picked up the loveseat i picked out from there distribution center then aftter getting it home decided to purchase the full set with a wait time of three weeks to get it well that three weeks is up tomorrow and now i am being told it isn't coming until november 20th Mind you they already took our money, my husband called and talked to a manager and everything and all they do is blame the manufacturer and when my husband asked so basically your telling us F u to us she said she was sorry but yes now this woman's name was stephanie from wood ridge, we plan on contacting simmons the maker to our furniture and telling them that all of the blame is being placed on to them I am very very very angry that they would put this up on their website claiming to have it when they don't and don't have any idea when they will be getting it makes it hard because we had already taken the day off tomorrow for this delivery... I don't even know what else to do about this hopefully i will get my furniture by Christmas, I would never go through this site or company ever again the only responses we have gotten is it isn't their fault kinda shady if you ask me I'm very very disappointed I want to call my self but thats probably not a good idea seeing that i am SO angry they won't even waive the delivery fee of 75$ claiming since it is the manufactures fault they can't so i guess i will be contacting the manufacturer to let them know that this company is slandering their name.

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Update by Vicky1986
Oct 29, 2014 3:47 pm EDT

Nobody directly asked you so why even bother commenting?

Resolved

Although I have not received furniture, I was given a call by someone from their customer service and was given a 50$ E-gift card. Although I was told I would have to go into a actual store to use it. Kind of a disappointment but happy that they did SOMETHING.

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NoThankQ [user banned]
Palm Beach Gardens, US
Oct 29, 2014 8:36 pm EDT

Private message from 'Missed Period' poster: Not your concern how i type on my phone...
Vicky1986 4 hrs 38 mins ago
so you just go around being an ### to everyone?
No. I post logical responses to illogical posts. Apparently you think that this gives you license to stalk me. It doesn't. When you post on a public site, don't act surprised when the public responds. If you don't want anyone to respond to your run-on drivel, write in a journal.

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NoThankQ [user banned]
Palm Beach Gardens, US
Oct 29, 2014 3:31 pm EDT

Sorry, I couldn't read your complaint. There was no punctuation, so I got lost.

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3:30 pm EST
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The Room Place furniture warranty

My wife and I purchased a new family room set at the room place about a year and a half ago. We liked the furniture and everything seemed great. We purchased what we were told was an unconditional covers everything warranty. Stains, rips, punctures, structure problems, everything. So here we are now and a cushion on the sofa rips. No problem, I'll call in the warranty. Guardian Warranty tells me, sorry but your warranty only covers stains. And on top of that they have no such thing as a unconditional or covers everything warranty.

I call the room place, Merriville, Indiana where we purchased and talk to James. James first says he's sales then when were having an issue he's the service manager too. James is very rude and belligerent and practically yells at me that since at one time we changed part of our order the “unconditional warranty” we changed too. No. they changed my warranty and never informed me they were doing so. They were happy to take my money for the warranty and then tell me when I needed service it was only for stains.

The room place are Liars, scammers, thieves, and crooks. My plan was an is to completely refurnish my house in about a 7-8 year period. This coming year now is the bedroom, then a new dining room, then the Living room. Guess room place where I wont be buying my furniture. You should have treated good and loyal customers better and with a little more respect.

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Earnestine Johnson/Chandra Kilgore
Chicago, US
Jul 23, 2014 11:08 pm EDT

I bought a $499.00 mattress and the company wont honor the warranty due to the mattress having a small spot on it that's not visible to the eye unless its in sunlight. The mattresses is defective and if they didn't sell bull cramp merchandise I would not had to send it back for the second time and its not even a year old. NO ONE NEEDS TO EVER BUY A MATTRESS FROM THE ROOM PLACE.

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12:17 pm EDT
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The Room Place warranty

i bout the extendedd warranty . i had a crack on my couch and they sad it wasn't cover because is normal wear and tear .the cushions are riped from the bottom and the same ting not cover so why do they sell you this bull ### extended warranty. don't wast your time calling them if you have the warranty . if you are tin kin of buying furniture don't go their.

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JSakic
Norridge, US
Mar 26, 2013 12:36 pm EDT
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My name is Jasmine and I am the VP of Customer Loyalty. I am sorry to learn of your concern and would like to speak with you but am unable to locate your order as this post does not provide me the information needed to look up your specific order. I am hoping you will contact me so we can go over your specific warranty purchased with the set. Please email me your contact information at jsakic@theroomplace.com and I will be happy to review and assist where possible. We have several different extended warrant options available to our Customers, they are all optional and if any are elected, the Certificate of Coverage is given at time of purchase by the Customer Loyalty agent (in addition to the review of coverage by our Sales Associate) at checkout which states coverage and exclusion along with timeframe in which the claim needs to be reported. Again, without knowing your specific order information, I am not able to provide any other insight. Nevertheless, I am happy to discuss further. Look forward to hearing from you soon. Respectfully, Jasmine

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5:17 pm EDT

The Room Place Screwed me over in every way possible!

Orderd on May 4, 2011. A livingroom set & a bedroom set. Told would get it TWO days later, except the recline cuz was backordered. Two day later, they show up with POWER furniture & no power pack to make it power so we can't even use the furniture, plus they show up w/ a sofa & recliner (that was backordered) apparently now it was the loveseat on back order & we'd get it end of may:. Onto bedroom!. They brought the wrong bed! The bed I ordered didn't even exist in twin size, but they let me buy it anyway! ILLEGAL! So they gave me an upgrade to full free of charge said they were doing me a favor!. Guess what? That favor cost me $400 extra in a mattress & bedding.. Thx for that favor! Brought new bed 5 days later, clarified when they called that they would bring a fullsize pallet to lay the mattress on cuz we had twin?. Said yes, guess what they didn't bring? Yep, the pallet". My sales man blamed me & said I opted out of the full size pallet due to additional cost! HUH? That's the dumbest thing I've ever heard!. I NEVER even talked to this guy about that, he just messed up & tried to blame me, which is slander...again, ILLEGAL! End of may comes & goes, where's my loveseat? Oh, pushed back til June 8. Did anyone even call to tell me that? NOPE! I called them. Brought it on June 8 & guess what? IT WAS BROKEN! Now I have to wait AGAIN! I WILL NEVER BUY FROM THE ROOM PLACE AGAIN and anyone reading this shouldn't either!

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4:10 pm EDT

The Room Place Lies & warranty not honored

I puchaced a reclining couch, the seams dividing one back cushion into three parts came out and looks like one big sloppy cushion.i have 2 months left on warranty, service person came out to check and repair it.he said could not be repaired and not normal wear and tear.the store will let me know when a new couch will be sent out.2 weeks no call. i called back oh our managers said it's not covered.i asked for manager to call me but never received a call back. will never buy from there again nor will my family (and boy we used to) and i hope you read this and shop somewhere else! I wish i would have checked here. also filed complaint with the BBB.

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Patricia Nyman
, US
Apr 08, 2022 5:43 pm EDT

My complaint is because I have gotten stuck with 2 couch's that have proven to be defective! On both couches the middle bucket seat has become seriously lower than the two outer seats and has rendered the couch absolutely uncomfortable to lay on! There is no legitimate reason why I should need 2 couches in 3years time! Sent pictures and showed pictures to the Room Place in Northwoods Mall and spoke endlessly with higher ups there to absolutely no avail! I have asked for a name and number of their bosses so I can contact them myself and they will not do that and informed me that there is nothing they are going to do about this problem! I have filed a complaint with the Better Business Bureau and they are looking into this! This is an extremely unscrupulous company! Every time I am in this store to try to get some resolution there has always been more than one other customer who is very upset with the practices of this furniture store! I will not stop until this issue is resolved! To the CEOs you can't hide forever behind your store level employees forever! How do you expect to stay in business?

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3:06 pm EDT

The Room Place Bad service

Bad construction, Bad service, just all around horrible material and service, I purchased a bedroom set from them inside a month the bed rail broke and now I have to wait 1 week before they even come out a look to see if they are going to either replace it or repair it, just bad quality and service! please think twice before you consider doing business with them, make sure you have all your answers before you even let them deliver anything to your house, I doubt it if they care a thing about you being satified, they just care about making a sell

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2:34 am EDT
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The Room Place POOR Quality and warranty scam

I purchased a leather sectional and the "warranty" from The Room Place a little over a year ago and when after noticing that a seam between the leather and stretchy fabric had come apart, I contacted The Room Place and the warranty company (Guardian). The Room Place said it was a manufacturer's defect and they werent responsible since I was just outside of the manufacturer's warranty but after much debate, they agreed to send someone out to look at the piece. The guy shows up, takes one look at the couch and says "this cant be repaired", snaps some pictures and says they will be in touch in a couple of days to let me know what their decision will be regarding the sectional. I had to call them after a week of waiting for them to call me, only to find that they said "it was ruled an accident" and is not covered. I am so completely irritated that not only do I now have a sectional with a large rip ON A SEAM that I cant even sit on without a spring digging into my rear but that The Room Place duped me into believing that they sell a quality product and would stand behind it. I will NEVER purchase another piece from them and will be sure to voice my dismay to everyone and anyone who will hear it.

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12:03 am EDT

The Room Place Squeaky bed, inept at fiing the first 5 times

We bought the cindy crawford addition bed 2009, and after a few months it would squeak like nails on chalk board. servicemen and delivery men did delver a new (box spring) but each person had their own reason as to why it was squeaking. which made the person before them incompetent looking.

sure enough, the first guy said it wasnt put together properly! one guy even came to take pictures. every few months the noise would be back, every single night! and now, the man warranty has expired. the manager at room place was so kind to say that i could pay to have the problem fixed, like she could diagnose over the phone!

all 5 people out here assured me if they didnt fix the problem, it would get fixed. obviously they dont have that authority, but it made me feel better temporarily. Their products are so cheaply made. How much did they spend having 5 drivers come out 5 different times throughout the year, instead make better stuff! we even rotated the thing to alleviate the squeak. Gaurdian has been helpful, but the managers at room place, not so much!

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5:41 pm EST

The Room Place Only cares about the sale

I am writing to let you know that on January -22-2011 I purchased leather couch, love seat and a chair from store at 2525 North Harlem Avenue, Chicago I have purchased $3300.00 worth of furniture . Customer #312560 Order#1521721Our furniture was delivered on Sunday morning ( next day - WOW!) . Love it .The issue I have is worth few dollars of accent pillow ( item116038 Emma Accent Chair) for my chair and couch that was missing at the time of delivery .

Next day I visit the store to pick-up missing pillow .In the store I was ask to pay $75.00 per pillow !? The store had about 6 pillows in the store at the time.

John Stachura promise to delivery on next day but first needs to talk to the General Manager -Kris . John Stachura was sweet and a great help! But Kris the General Manager is not helpful at all . She ruin my experience with the company.

So, I went to the store in Vernon Hills IL. and to my surprise they had the same set of furniture. I ask how much are the pillows - The sales person told me there are not for sale because the are coming with the set and pillows don't even have a SKU . My question is :WHAT HAPPEN TO MY PILLOWS ? I don't need "freebies" I just need what I was told, what I paid for!

I believe that Harlem Furniture Room Place only cares about the sale, doesn’t stand behind the products it sells, they lie just to make a sell and doesn’t worry at all about building long term relationships with customers.

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JSakic
Norridge, US
Feb 10, 2011 3:36 am EST
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Hello Mr. Nogal,
It was a pleasure speaking with you; I felt it was important that I personally reach out as the Vice President of Customer Loyalty and take full accountability for your shopping experience. Please accept my deepest apology if we failed to include the accent pillow at time of delivery. As per our conversation, the beautiful set that you purchased does come with one accent pillow to compliment the accent chair. We will be sure to send the pillow out immediately and I will personally call you to ensure it has successfully reached your home.
Please know that we most certainly do care about our Customers and more importantly appreciate and value you as our Customer.
We strive for excellence with every encounter and when we don’t accomplish, we welcome and are grateful for your feedback so that we can improve upon our Customer experience.
I left you a message on Monday along with the shipping information; please give me a call as to confirm that the pillows have successfully arrived.
Kind Regards,
Jasmine Sakic
Vice President of Customer Loyalty

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Phone numbers

+1 (630) 783-8000 +1 (847) 836-9300 More phone numbers

Website

www.theroomplace.com

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