Fraudulent
Bought a dresser, then a month later the wood shrank and warped, then the drawers starting falling through. Called the Room room they sent a tech out who said they would refund or replace. A week later they call us and said the tech wrote a report that said it was customer damage. What a scam...
Will never shop at that store again. Fraudulent warranties, poor excuse for furniture. Later I bought a new dresser at home goods for the same price and the quality was worlds apart. Beware of the room store. They have no quality control and knowingly sale inferior products.
The complaint has been investigated and resolved to the customer’s satisfaction.
damage done by delivery men
The room place delivery men damaged the top part of my backway hall wall while delivering mattress set. The store refused to repair damage or pay for damage. The department that handles it refuses to call me or write me regarding repair or payment for damages done by their delivery men. Management is very arrogant and unconcern.
Read full review of The Room Place and 12 comments
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