CB Auto Parts and Repair Stores The Pep Boys Complaints #202-221

The Pep Boys review: won't honor quote

121Hwyman of Bedford, US

Oct 19, 2019 3:50 pm UTC

Verified customer

Classic bait and switch! Got an online quote from "Chris" to replace brake pads and rotors. After dropping off my truck for the repairs, was called by store manager "Joe" that the quote couldn't be honored and the cost would be double. Contacted customer service - they pulled the chat and confirmed the quote amount. They said made a mistake, "leaving a few services off" which drove up the cost. The store wouldn't honor the quote - said it came from customer service, not them! They ALL work for pep boys, just pointing fingers at each other! End result - I picked up my truck still needing repairs. Never again, and I cannot stress enough the lack of integrity and accountability from this company. Stay away!

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The Pep Boys phone numbers

+1 (888) 418-2298

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Rewards Program

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The Pep Boys emails

contactus@pepboys.com

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The Pep Boys address

3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States

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