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The Men's Warehouse
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The Men's Warehouse
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28 complaints
4 resolved 24 unresolved
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G
2:46 pm EDT
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The Men's Warehouse - Your service personel in the story

At your Reno NV store. First off coming in and writing my name on a list to get service is garbage. Second all of your personel were so busy with rentals that they didnt have time to sell me a suit. I bought a sports coat and got it home and realized it looked bad and was to large. I went to return it and had no one at register to return. I had to write my name on a list. A lot of people walked out. I observed another gentleman walk in with a suit bag and didnt sign up and was obvoiusly a friend of one of the clerks that took the man without signing on the list. Your personnel had no since of urgency and took there sweet time after waiting a 45 min and no one had been attended to off the list. I left and will never buy another item from Mens Wharehouse. THE WORST service I have ever seen. I will also stop others from buying your products. You have a mess and good luck!?!

Desired outcome: Fix the problem and refund the shitty jacket your salesman sold me with no alterations.

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3:20 pm EDT
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Good afternoon, On April 1, 2022, my husband Jon Bynum and I went to your Men’s Warehouse at 214 Crossroads Blvd, Suite 2470 Cary, NC. After arriving we notice major repairs to the business (window and wall repair) However, my husband really likes the quality of your suits we started looking around the store for ideas (store was busy with customer...

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B
1:19 pm EDT

The Men's Warehouse - Service & Possible Discrimination

On Saturday, March 20, 2022, my 17-year-old son called Men's Warehouse located at 2110 N Rainbow Blvd., Las Vegas Nevada 89108 regarding renting a tuxedo for prom. My son spoke with a female employee on the phone. My son then provided information about the prom, and he was informed by the female employee he would need to come in for measuring and there is a $20 deposit when order is placed. My son and I drove to Men’s Warehouse to place his order.

At Men’s Warehouse, we met and spoke with a female employee (this is the female employee my son believe he spoke with on the phone). The employee then worked with my son on selecting his tuxedo and measuring. Once order was completed and ready for payment, the female employee stated the balance due was the full amount ($200+). My son was stunned. He had $20 on his person for the deposit. My son informed the female employee that, he spoke with a female employee on phone (eluding to her) about 90 minutes ago who informed him there was a $20 deposit when order placed. The female employee said she did not speak with anyone and their policy regarding deposits was recently changed. The amount due is the full balance.

I, the father, asked the female employee when the policy was changed. The female employee said about a month ago. I, the father, asked the female employee if the new policy change was in writing. The female employee stated yes. I, the father, asked the female employee if I could get a copy of the new policy. The female employee informed me it was in an email. I, the father, asked the female employee if I could receive, or see a copy of the email. At this point, a second female employee standing near, and seemed annoyed, spoke up and said, we will just take the deposit this one time.

The annoyed looking second female employee was close enough to hear the entire conversation exchange between me, the father, and the first female employee.

So, was this discrimination and/or profiling? On the phone the deposit to order was $20. Once my son arrived at store and placed his order, the payment became the full balance, $200+. Oh, did I mention my son is African American?

Desired outcome: I would appreciate a response.

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J
11:40 pm EST

The Men's Warehouse - service recieved

I contacted the men on December 16, 2021 and filed a complaint. I never heard back for them. I again contacted Men's Warehouse on January 14, 2022 regarding my case # 21359539 when I spoke with the agent on this day I was informed my case was closed and there was no information in this case file, as if someone had erased the information that was in that case #. I am pushing forward with this issue because there was a serious violation of racial discrimination that took place that the store located at 2267 S. Stemmons Fwy, Lewisville, Texas 75067. I feel racial discrimination should not be tolerated in any company. I again reported my experience with the agent on January 14 who assured me the case would be sent to the proper management.

Desired outcome: I would like a apologize for the racial discrimination that took place at the store and compensation for the tuxedo rental that is currently on order.

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Update by Juanita Gardner
Jan 14, 2022 11:41 pm EST

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4:34 pm EDT
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Men's Warehouse in Madison Tn has let us down for sure. What is the point of going in for "A Perfect Fit" and having nothing fit. What a joke. What makes it worse is the staff thought it was ok. The little shirt they had for me couldn't be buttoned. The little boy tie covered top three buttons on my shirt from the back room due to error from hub. The back...

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R
6:48 pm EDT
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To men's warehouse, I am writing this complaint because of lack of service issues. I also work in retail and am well aware of staffing and out of stock issues but I always do what ever is needed to make the customer happy, so they keep coming back. Now here's the issue. My daughter has picked men's warehouse to dress her grooms at her wedding. She picked...

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M
3:19 pm EDT
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The Men's Warehouse - Delivery/Customer Service

Ordered suits for our wedding months ago, first question we asked when we ordered them is will these be in in time for our wedding due to Covid 19 and knowing all the issues that have arisen. We were promised they would and everything would be fine. Our wedding is in two days...two days!...the suits for our groom, best man, two groomsmen and ring bearer have not arrived. In calling I was told the one for the groom "should" be in tomorrow, 1 day before the wedding, the best man is labeled as pre-shipment, we may not even have it in time for the wedding and the other three she did not update me on. I asked her what mens warehouse would do for us and the manager stated "we can offer you a refund" Never once did she apologize, never once did she make me feel that she was going to look into anything. Bascially found out two days before our wedding not all of our grooms party will have their suits. Honestly I've never had an experience like this with any business ever, and I literally just got screwed two days before my wedding...mens warehouse you are the absolute worst and you have ruined the one and only day we get. Giving me a refund doesnt fix the promise that was made, it doesnt fix anything. Be a company of your gosh darn word, I know you probably dont give a crap about my one and only wedding, but you've ruined it and I'm sure there have been others in my shoes, shame on you

Desired outcome: We just want our suits, we paid in full ahead of time, and put our full trust in your business for this day

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7:12 pm EDT
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I purchased a suit and spent over $800.00 for this suit. Last Saturday after wearing the suit twice the stitching on the zipper came apart. Needless to say I was embarrassed and disappointed. I would think spending this much on a suit I would get top quality. I did bring it back and it is being repaired Without even an apology. I'm very disappointed and may have to bring my business elsewhere! Jerry Scherwin [email protected]

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3:57 pm EDT
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I submitted group order early September for rentals for my son bar mitzvah in the Flatbush Avenue store in Brooklyn. Customer service has been awful. They didn't upload correctly so my brother had issues in another store and we had to fix. Then my brother in law not once but twice went to store with my 4 year old nephew and was turned away or told to wait...

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6:43 pm EDT
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Purchased a suit in September 2019 from the Medford Mens Warehouse Had to have alterations. The work was very poor at best I would never pay for there alteration service again All they did was take in the waist and leave the rest so sides were baggy The pants fit very poorly Had to pay a professional 50.00 to fix the pants after paying Mens Wearhouse The service is a joke and not worth paying for

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A
4:37 pm EDT
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A few months ago I spent $800 at mw for 2 suits, shoes, shirts and ties for my sons summer internship. One of the pair of suitpants completely ripped open in the seat the third time he wore them. I brought them back to the store today to ask that they be fixed or replaced as they're new. The young man who I spoke with was very inappropriate. He looked at...

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R
1:01 am EDT

The Men's Warehouse - customer service (or lack thereof)

Getting married and decide to go to the men's Wearhouse in Walnut Creek. We were completely ignored, couldn't get anyone's attention, decided to leave. Go to the location in Fairfield, the associate was so incredibly rude told me that the difference between two suits was that "they are two completely different suits". Decided to leave. Go to the Folsom location. The girl was so miserable, mean, unhelpful, unprofessional. She looked like was going to lose it at any second. I left feeling dirty with how rude she was. Didn't offer help, suggestions, didn't answer questions. I mean seriously is this the kind of atmosphere and customer service men's wearhouse represents? After this experience you can guarantee I will never use men's wearhouse again and will be spreading the word. I am a customer. The staff should probably know by now that customers need some assistance and they are sadly mistaking any sort of help or expertise.

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C
9:27 pm EDT

The Men's Warehouse - wedding event group

Good evening. My fiancé picked out a perfect linen custom suit (slacks, vest, and jacket. My brother who lives across country was the first groomsman to go to Men's Wearhouse with the group code to purchase his suit. It turns out that Mens Wearhouse has discontinued that fabric. We were informed that there are other linens but that would put us in a higher price point. This is unacceptable. What would have happened if my fiancé paid for his suit at the time of creating the group code? Thankfully he didn't but this is a huge inconvenience. Our wedding is in August and the men were all planning on purchasing this reasonably priced linen suit this upcoming week. I truly hope this issue can be resolved. If we can't get the exact same suit that was originally picked, I think the only way we would be satisfied, move forward with our order, and recommend Men's Wearhouse to family and friends, is if we get the available linen suits for the original price.
Group number: 5423.10118
Groups Name: Tuzzolino/Loukas Wedding
Event date: 8/24/19

Please call us or email with information regarding this situation so we can move forward with our order.
Thank You.
Cali Loukas

Cali Loukas: 646-996-4684
Michael Tuzzolino-917-939-3414
[email protected]
[email protected]

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4:01 pm EDT
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I took my son to Men's Warehouse to pick a Tux out for his senior prom. When he showed the store employee the one he wanted, he was given the pants and jacket to try on. After trying them on, he told the employee that the pants were too tight across his thighs and crotch(he is a weightlifter, therefore he has big legs). The employee told him not to worry...

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5:29 pm EST
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Third Time's a charm, Here are the reasons that I will never shop at another Men's Warehouse again 1) I bought some suspenders from the store, I didn't pay much attention to them, but the manager was messing around with them for about 5 minutes. I bought them and realized when I returned home, one of the suspender adjusters were bent and not adjustable. I...

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11:29 am EDT
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I recently just got married on 10/6/18 we ordered our suits from mens warehouse in concord mills mall in North Carolina. By the time I noticed that the bow ties were completely wrong there was nothing I could do about it. It was right after the ceremony the bow ties were suppose to match the back of the vest which was the paisley print. For a company that...

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10:44 pm EDT
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My entire family had rented tuxes from the mens warehouse store in Cape Girardeau, MO; all of which have filed a complaint amongst the store and associate who claimed he was a store manager (in which turns out he is only a manager when the actual manager is not available). 100's of dollars later, a crappy ending to a wedding, and horrible service result in...

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5:33 pm EDT

The Men's Warehouse - customer service

Walked into wilcrest and westheimer location. Was in the store 15 minutes looking around for help. Seen many associates sitting down. Not one person helped me the whole time I needed assistance. An associate passes me by and did even acknowledge me. I've been a loyal customer now for 10 years. I rented my whole wedding party tuxedos at men's. I've never had an issue with service at any other locations. That location needs to really be looked at.

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1:58 pm EDT
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My wedding is in 4 weeks and we are having serious issues getting mens warehouse to get the order right. My fiance wanted to buy each of his groomsmen a suit, shirt, tie, shoes, belt, pocket square. I know he is a generous guy. He bought them from the boston store and was given an order number and told to relate the number to his groomsmen most of whom live...

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R
3:12 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

My son has a event so we went to get measured for his tux. We get there and no one is to be found. So I walk around the store and the 3 workers that were there were stuffing there face. The 1 closest to the door was pissed that we were there. She rolled her eyes and said are lunch just got there. All 3 employees should not be taking lunch at the same time...

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The Men's Warehouse contacts

Phone numbers

1877 986 9669 1855 267 8087 More phone numbers
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Most discussed The Men's Warehouse complaints

service recieved
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