The Men's Warehouse
reviews & complaints

At your Reno NV store. First off coming in and writing my name on a list to get service is garbage. Second all of your personel were so busy with rentals that they didnt have time to sell me a suit. I bought a sports coat and got it home and realized it looked bad and was to large. I went to return it and had no one at register to return. I had to write my name on a list. A lot of people walked out. I observed another gentleman walk in with a suit bag and didnt sign up and was obvoiusly a friend of one of the clerks that took the man without signing on the list. Your personnel had no since of urgency and took there sweet time after waiting a 45 min and no one had been attended to off the list. I left and will never buy another item from Mens Wharehouse. THE WORST service I have ever seen. I will also stop others from buying your products. You have a mess and good luck!?!

On Saturday, March 20, 2022, my 17-year-old son called Men's Warehouse located at 2110 N Rainbow Blvd., Las Vegas Nevada 89108 regarding renting a tuxedo for prom. My son spoke with a female employee on the phone. My son then provided information about the prom, and he was informed by the female employee he would need to come in for measuring and there is a $20 deposit when order is placed. My son and I drove to Men’s Warehouse to place his order.

At Men’s Warehouse, we met and spoke with a female employee (this is the female employee my son believe he spoke with on the phone). The employee then worked with my son on selecting his tuxedo and measuring. Once order was completed and ready for payment, the female employee stated the balance due was the full amount ($200+). My son was stunned. He had $20 on his person for the deposit. My son informed the female employee that, he spoke with a female employee on phone (eluding to her) about 90 minutes ago who informed him there was a $20 deposit when order placed. The female employee said she did not speak with anyone and their policy regarding deposits was recently changed. The amount due is the full balance.

I, the father, asked the female employee when the policy was changed. The female employee said about a month ago. I, the father, asked the female employee if the new policy change was in writing. The female employee stated yes. I, the father, asked the female employee if I could get a copy of the new policy. The female employee informed me it was in an email. I, the father, asked the female employee if I could receive, or see a copy of the email. At this point, a second female employee standing near, and seemed annoyed, spoke up and said, we will just take the deposit this one time.

The annoyed looking second female employee was close enough to hear the entire conversation exchange between me, the father, and the first female employee.

So, was this discrimination and/or profiling? On the phone the deposit to order was $20. Once my son arrived at store and placed his order, the payment became the full balance, $200+. Oh, did I mention my son is African American?

I contacted the men on December 16, 2021 and filed a complaint. I never heard back for them. I again contacted Men's Warehouse on January 14, 2022 regarding my case # 21359539 when I spoke with the agent on this day I was informed my case was closed and there was no information in this case file, as if someone had erased the information that was in that case #. I am pushing forward with this issue because there was a serious violation of racial discrimination that took place that the store located at 2267 S. Stemmons Fwy, Lewisville, Texas 75067. I feel racial discrimination should not be tolerated in any company. I again reported my experience with the agent on January 14 who assured me the case would be sent to the proper management.

Ordered suits for our wedding months ago, first question we asked when we ordered them is will these be in in time for our wedding due to Covid 19 and knowing all the issues that have arisen. We were promised they would and everything would be fine. Our wedding is in two days...two days!...the suits for our groom, best man, two groomsmen and ring bearer have not arrived. In calling I was told the one for the groom "should" be in tomorrow, 1 day before the wedding, the best man is labeled as pre-shipment, we may not even have it in time for the wedding and the other three she did not update me on. I asked her what mens warehouse would do for us and the manager stated "we can offer you a refund" Never once did she apologize, never once did she make me feel that she was going to look into anything. Bascially found out two days before our wedding not all of our grooms party will have their suits. Honestly I've never had an experience like this with any business ever, and I literally just got screwed two days before my wedding...mens warehouse you are the absolute worst and you have ruined the one and only day we get. Giving me a refund doesnt fix the promise that was made, it doesnt fix anything. Be a company of your gosh darn word, I know you probably dont give a crap about my one and only wedding, but you've ruined it and I'm sure there have been others in my shoes, shame on you

Getting married and decide to go to the men's Wearhouse in Walnut Creek. We were completely ignored, couldn't get anyone's attention, decided to leave. Go to the location in Fairfield, the associate was so incredibly rude told me that the difference between two suits was that "they are two completely different suits". Decided to leave. Go to the Folsom location. The girl was so miserable, mean, unhelpful, unprofessional. She looked like was going to lose it at any second. I left feeling dirty with how rude she was. Didn't offer help, suggestions, didn't answer questions. I mean seriously is this the kind of atmosphere and customer service men's wearhouse represents? After this experience you can guarantee I will never use men's wearhouse again and will be spreading the word. I am a customer. The staff should probably know by now that customers need some assistance and they are sadly mistaking any sort of help or expertise.

Good evening. My fiancé picked out a perfect linen custom suit (slacks, vest, and jacket. My brother who lives across country was the first groomsman to go to Men's Wearhouse with the group code to purchase his suit. It turns out that Mens Wearhouse has discontinued that fabric. We were informed that there are other linens but that would put us in a higher price point. This is unacceptable. What would have happened if my fiancé paid for his suit at the time of creating the group code? Thankfully he didn't but this is a huge inconvenience. Our wedding is in August and the men were all planning on purchasing this reasonably priced linen suit this upcoming week. I truly hope this issue can be resolved. If we can't get the exact same suit that was originally picked, I think the only way we would be satisfied, move forward with our order, and recommend Men's Wearhouse to family and friends, is if we get the available linen suits for the original price.
Group number: 5423.10118
Groups Name: Tuzzolino/Loukas Wedding
Event date: 8/24/19

Please call us or email with information regarding this situation so we can move forward with our order.
Thank You.
Cali Loukas

Cali Loukas: 646-996-4684
Michael Tuzzolino-917-939-3414
[email protected]
[email protected]

Walked into wilcrest and westheimer location. Was in the store 15 minutes looking around for help. Seen many associates sitting down. Not one person helped me the whole time I needed assistance. An associate passes me by and did even acknowledge me. I've been a loyal customer now for 10 years. I rented my whole wedding party tuxedos at men's. I've never had an issue with service at any other locations. That location needs to really be looked at.