PaulFredrick
Reviews and Complaints

So, I just got some shirts from PaulFredrick and I gotta say, I'm not too impressed. I noticed that the length of the shirts has been cut down by a couple of inches compared to the ones I got from them about 5 years ago. Now, I don't know about you, but that's a pretty big difference to me. And let me tell you, it's not a good difference.

When I put on one of the shirts and sat down, the tails of the shirt popped out like nobody's business. It was not a good look, let me tell you. I mean, who wants to look sloppy and unprofessional? Not me, that's for sure.

I decided to compare the shirts I got from PaulFredrick to some I got from Penney's, and let me tell you, the ones from Penney's were 20 dollars cheaper and fit way better. I mean, why would I spend more money on a shirt that doesn't even fit right?

All in all, I don't think I'll be buying from PaulFredrick again. The quality just isn't there anymore, and I don't want to waste my money on something that's not going to last.

I recently made a purchase from PaulFredrick.com and ordered 5 pairs of pants in size 40 waist and 29" inseam. However, upon receiving my order, I noticed that the waist size was actually labeled as 40", but was only 38". This was quite disappointing as I was looking forward to wearing these pants.

When I contacted customer service to address this issue, I was met with a less than friendly representative who was quite curt and rude. They suggested that I take the pants to a local tailor to have them fixed, but I am not sure if there is enough material to increase the waist size by 2-3".

Another issue I had with my purchase was that although the pants were sold as being locally made, they were actually made in China. This was not clearly stated on the website and I was disappointed to find out after receiving my order.

Overall, my experience with PaulFredrick.com was not the best. While the website had a good selection of clothing, the sizing and quality of the products were not up to par. Additionally, the customer service I received was less than satisfactory. I would think twice before making another purchase from this website.

So, I got this sweater from PaulFredrick and it was looking pretty good. But then, the zipper broke and I was like, "What the heck?" I checked their website and it said that if something doesn't work, they'll fix it. So, I contacted them and asked to return it. But, they didn't want to send me a new one. Instead, they just gave me a $25 gift card. I mean, come on! I don't want to waste more money on their overpriced stuff. It's not worth it.

I recently made a few separate orders on PaulFredrick.com for some shirts. Unfortunately, I encountered an issue where one of my orders was charged twice and has been pending for two weeks. I reached out to the manager to resolve the issue, but to my dismay, they refused to take off one of the pending charges. Their reasoning was that the order was on backorder and when it was received in the warehouse a week later, the second charge was made. It seems like a no-brainer to remove the duplicate charge, but apparently not for them.

I must say that I am quite disappointed with the customer service and management at PaulFredrick.com. They seem to lack basic problem-solving skills and common sense. It's frustrating to deal with such brainless and worthless individuals. I hope they can improve their service in the future, as I would hate for other customers to experience the same issues that I did.

So, I bought something from Paul Fredrick on December 17th and they said it would come before Christmas. But it's December 28th now and I checked the website and it doesn't say when it's coming. I called customer service and they weren't very nice. The lady said she saw the same thing as me and couldn't help. She told me to call the post office and complain. Not cool, Paul Fredrick.

I recently made a purchase from PaulFredrick.com and unfortunately, the two shirts I received were too small. I decided to return them, but was disappointed to find out that the company charged me $30 for the return. This included $15 for shipping and $15 for the return itself. To make matters worse, they did not return the full amount of my original purchase. It seems like this company enjoys keeping money that doesn't belong to them. If you return their merchandise, don't expect to receive a full refund of what you paid. Instead, they only offer partial refunds.

To make matters worse, their customer service is incredibly rude and unhelpful. When I called to inquire about the partial refund, the representative on the phone was quick to get off the call and didn't seem interested in helping me at all. It's clear that this company doesn't value their customers or their satisfaction.

Overall, I would not recommend shopping at PaulFredrick.com. Their policies are unfair and their customer service is lacking. If you're looking for a reliable and trustworthy online retailer, look elsewhere.

I bought a couple of white dress shirts from Paul Fredrick and I gotta say, I'm not too happy with how they turned out. I wore them once and then washed and ironed them, but they came out all wrinkled and looking like a hot mess. Even other people noticed how bad they looked. So, I reached out to Customer Care to see if they could do anything about it, but they basically told me tough luck.

Honestly, I've bought plenty of white shirts from other places like J. Banks and Mens Wear House and they've always been better quality and had better customer service. Plus, they were even priced a little better than what I paid for these shirts.

Overall, I wouldn't recommend buying from Paul Fredrick if you're looking for good quality dress shirts. Stick with the other guys who know how to make a shirt that looks good even after you wash it.

I've been doing business with PaulFredrick for a few years now and I gotta say, they've always been pretty good. But my most recent suit was a real bummer. The jacket was fine, but the pants were all wrong. I ordered a 35" waist and a 29" inseam, but the pants I got were marked 35W and were actually 33W. And the length was way shorter than 29". I mean, come on, guys! They say they guarantee the fit, but now they've changed their policy and won't take returns for hemmed pants. What a ripoff! I feel like I got totally screwed on this deal and I'm not gonna do business with them again. So watch out, folks. Larry

I bought some shirts from Paul Fredrick Co. I got four of them and they looked pretty good when I first got them. But then, when I wore one of them for the third time, the seam around the buttons started to come apart. I was pretty bummed out about it, so I decided to contact customer service to see if they could help me out.

When I talked to them, they told me that it had been more than 90 days since I bought the shirt, so they couldn't do anything about it. I was pretty surprised by this, because I thought that a company that sells premium products would stand behind their stuff for longer than that. Plus, the shirt had a monogram on it, so they couldn't even put it back in stock.

I mean, seriously? They would put a torn shirt back in stock? That doesn't seem right to me. I was really disappointed by their response, and I don't think I'll be buying anything from them again. I expected better quality and service from a company that claims to be so great.

This company is the worst! I ordered a shirt on the 22nd and got an email on the 23rd saying it was shipped. But when I didn't receive it after a few days, I called customer service and was put on hold for 20 minutes. Finally, someone answered and told me there was nothing they could do and that maybe a supervisor would call me tomorrow. I couldn't believe it! I needed that shirt for an event and now I was left with nothing.

So, I decided to order another shirt with expedited shipping. But when I received it, I realized I had made a mistake and ordered the standard fit instead of the tailored fit. I immediately called customer service to try and fix the situation, but once again, I was told there was nothing they could do about it. I was so frustrated and angry that I couldn't believe how this company was still in business.

Overall, my experience with PaulFredrick was terrible. Their customer service was unhelpful and their policies were inflexible. I would not recommend this company to anyone and will never order from them again.

Ordered a shirt on 10/23/22 9:30 pm HST.

Paid for the extra shipping to Hawaii. Paid for Next Day Air/2nd Day Air.

Also paid tax for the extra shipping charge.

Waited an entire day for the shipment.

Finally received a message stating that the item purchased will be delivered by November 1, 2022.

I immediately contacted the company.

I spoke to their customer service agent regarding why the delay on the shipment.

Per the agent's supervisor, "The company does not ship 2nd Day Air to Hawaii."

I told the agent that I need the shirt by Friday for my father's funeral.

The agent refunded my the shipping fee that they charged me.

The website does not contain any shipping restrictions to Hawaii.

False Advertising is a Federal Crime.

I bought a tie from PaulFredrick as a present for my husband. Before I made my order I contacted PaulFredrick support and asked them how long will it take to get my order. They said that it'll take 2 weeks to deliver to my location and I was ok with that. Still had three weeks until my husbands birthday.
Unfortunately my order did not show up on time and my husband was left without his preset. In total it took them five weeks to deliver and 5 weeks definitely is not 2. I will not buy from this store again because they are highly unprofessional and caused me too much trouble!

I have ordered several shirts from this guys back in January and received them only a week ago! Quality was absolutely disgusting and I immediately contacted PaulFredrick customer care and demanded my money back. They said sorry but there will be no refunds, since it was more than 90 days! And whose fault that was? They were supposed to deliver my stuff in a few weeks, but it took time over three moths and now they refuse to refund me! This site is terrible and I will never ever order anything from these scammers again!