The Hartford Financial Services Group
United States - 06155
My home insurance policy went from $1300 to $2000 because Hartford changed the fire protection provider from...
The Hartford worked a Worker's Comp settlement for GES after I sustained an on the job work injury. My claim representative at Hartford basically withheld vital doctor's transcriptions of my prognosis and medical condition and essentially told me that he supported a fraudulent settlement with GES's attorney - but that "it was out of his hands" because although he was aware of the fraud, it was the attorney who made the settlement offer and it was not his responsibility. A very dishonest company.
When I called The Harford requesting a "quote" for auto insurance, at no time did the agent notify me that they would do a credit check. As a result of this, they listed four derogatory statements in the reply letter. The DIRECTOR, Susan L. Castaaneda, refused to answer my letter, instead a Melissa Giard called me and stated that they had done nothing wrong. Subsequently, I received a form letter for Ms Castaneda directing me to sign-up for auto insurance. I also filed a complaint with the BBB in CT, but to no avail. This is a case of deception by the sales agents of the Hartford.
I had complete automobile insurance through AARP's Hartford for several years. In fact, I paid more in insurance costs than my vehicles were actually worth. In 2006, a limb fell from a tree, damaging one of these cars. The Hartford covered the damage but cancelled the collision portion of my policy. All other coverage remained intact. In 2007, I was hit head-on by a careless and debilitated driver; my car was totaled. I was seriously injured. Even though I have been dealing with a lawyer since the day of the accident, The Hartford has done all in their power NOT to help me. Their first lawyer, a little rat, offered me $4000 last summer--three years after the wreck. My lawyer told him where r, to go. Now The Hartford has another lawyer. I am into the FOURTH YEAR of NOT HAVING ANY CAR. I am 60 years old. I have lost the use of my right hand from the 2007 wreck, and I was an educator, musician, and writer. Meanwhile, I repeat: The Hartford is doing all they can NOT to pay me anywhere near my policy limits. I even have a $25, 000 damage clause for underinsured drivers; THAT is being completely overlooked. I've tried to talk to AARP about the misrepresentation they have put forth regarding The Hartford's "service, " but NOBODY at AARP deals with The Hartford. You can only talk to a rep from The Hartford. As the kids say, WTF?!! You know that Hartford logo of the big stag with the huge rack? They need to revise it to show that deer shoving his rack up our rumps. How can AARP back a company that deliberatly stalls and cloys to avoid helping us seniors? Again, I ask: WTF?
I sent this letter to The Hartford in response to their 'new lower rates' promo they sent me: "The...
I Lessie Steve Britton, and Carol Jean Britton, have two exisiting POLICIES, with HARTFORD INSURANCE Company...
My letter to AARP Hartford Auto Insurance Company:
Recently it came time to renew my auto insurance.
Your insurance bill arrived in the mail on or around Jan. 25th, 2011. The due date was indicated as Feb. 4th, 2011. I had received no other bills or announcements of payments due.
The amount due with no options for extension of payments over time was an outrageous $1397.00 whereas the year of 2010 was bad enough at $1166.
I doubt you’ll take the time to review this policy which I am happy to say will be cancelled effective tomorrow, but if you do, you will see that my needs/requirements for auto insurance are minimal. Nothing had changed in my driving life to elicit such an enormous increase in premium...actually at the least it should have remained static since my little finance-free car’s book value right now is about $7500 on a good day.
I do not commute to work and I am the sole driver with a “superior” rating.
The fact that AARP (who will be hearing from me as well) permits and even supports your company in offering auto insurance is almost grounds for me to be leaving that organization.
I sought help from an agency in the Tampa Bay area who located a policy with improved coverage, an A++ rating from JD Power and a business track record dating from 1916. The price for this policy from Southern Owners Insurance Company paid in full (always my election, though, unlike your company, they do offer incremental payments) is a mere $885.67.
The difference is unconscionable and you can be sure that all my friends will be advised to go nowhere near your company for current or future policies.
Call me potentially paranoid and very possibly judgmental, but is it possible you are banking on some perceived “fact” that your customer base is aged and addled and might just pay up without a fight?
You definitely guessed wrong in this case. And if I were you, I’d revisit this business plan altogether.
I have been insured by The Hartford through AARP for over nine years without a claim. They insure my home...
the hartford auto ins. continuely over charged my ins. account. i requested that they would give me only what the state requirments where. beleiving they where a reputable company beause aarp is their sponcere like a fool i assumed their charges where right, only to find out later that through another insurance provider that i was charged twice the amount from the hartford compared to my present insurance company, folks dont be mislead call around you save a bundle for the same coverage
Hello - I'm not an AARP member but writing on behalf of my Mother, who is. Her and my Dad (who has passed away) have been members for 20 - 25 years. They have their home owners insurance through you (Hartford) also and have been paying premiums for the duration without once collecting on anything. This leads to my complaint; there was a hard thunder/lightning storm that hit over my Mom's house last week and blew out her TV and console control on her treadmill. She called me about what to do and I ran through all the service manuals and suggested checking circuit breakers etc. The result was blown TV and treadmill. I suggested she call her Ins. company. She did and they said she'd get a call back by 4:00 the next day (after taking her claim). 5:00 came around and no call so she called back, leaving a message. She got a call within 3 minutes stating we were in meetings (come on). Anyway, she was told because the lightning did not hit her house, the TV and treadmill were a loss and even if the treadmill were fixed, there was a $250 deductible she'd have to cover. This was a used treadmill I got for my Mom not costing that. All she wanted was help getting it back to working and after paying premiums all these years, that seems like the LEAST you could do. I have All-State Ins. and a similar thing happened to me and I got a TV, computer, DVD player replaced and they even asked if I lost any groceries in the fridge when the power went out. Needless to say, I've suggested to my Mom to look elsewhere for her Ins. seeing how she isn't "covered" adequately, and I have no intentions of becoming a member, even though I'm turning 59 in a few days.
Sorry this is lengthly and I'd appreciate it if you'd pass this on to someone who might be able to do something about it if your not that person.
Heaven help you if you must contact The Hartford for help with your annuity. You cannot speak with a live person when you call. You reach an automated system with no option to speak to anyone unless you keep pushing random buttons on the phone like an idiot. And when you do reach someone, he/she inevitably tells you you've called the wrong 800 number. And no, they will not transfer you, you must hang up and go through the same automated system again. It is a nightmare! I have been on the phone 20 minutes and counting and still do not have the information I need. I will never do business with this company again!
We were shopping around for replacement car, home owners and umbrella insurance. We were sick to death of State Farm and their crap, so for what we were paying for insurance decided to seek out a new company. We have excellent credit and no chargeable accidents. We contacted AAARP and got a Hartford Insurance quote. They LIED about everything. We have the phone calls on tape and the emails to back up our complaint. Bascially, the representative on behalf of Hartford LIED about everything that he said and even committed in writing because when the invoice came in for the final bill EVERYTHING was DIFFERENT. We do not do business with FRAUDS! Since we charged the amount of the invoice on a credit card, we immediately placed the amount in dispute and obtained other insurance immediately with Amica. Be careful folks and do things to protect yourself. Get it in writing. Get it audio taped (if possible) and then charge it so if there is a problem you can dispute it under the Federal consumer laws (Chase was great in helping)! Meanwhile, I want nothing to do with State Farm, or Hartford Insurance until they learn to tell the truth and stand by their contracts.
I tried to open a retirement account with this company and was met with resistance and unresponsiveness to basic and general questions about how they do business. They also refused to give me the basic information I needed to adequately compare them to their competition. These problems occurred at all levels of supervisory position. It looks like their fees are much higher than the competition and their service has been poor to say the least. I went elsewhere.
Anyone out there have auto and home insurance with Hartford, the insurance for 55+ drivers, at a great rate and other conveniences? Well take heed, take notice and take the time to do some comparing of insurances, not only is health insurance and prescriptions cost after the 55+ group, so is Hartford. They take your money in premiums and if you have an accident or a problem in the home, your chances of getting any kind of service, especially in the state of Maryland, is null. Their premiums are so high and the service is soooooo bad. After paying for just 5 months shy of 3 years premiums of $225+ (increased by 10-20 every year) I was involved in an auto accident and I was fully charged with the accident. No grace, no forgiveness given me even with my good driving record and no accidents at all. Premiums were 30% greater than last year; I was treated bad, and I mean bad by the claims rep. So I canceled the policy a month before renewal and they sent acknowledgment letter and they still took the first month renewal premium and told me I would have to wait until next Tuesday to get the money back. Something really needs to be done about this company. Anyone else treated like or similar to this? Anyone have any suggestions. I've since changed my insurance company and I'm, at this time, very pleased.
The letter below was sent to Accident REcords Bureau, as well as our insurance company: THE HARTFORD...and the other driver's insurance sompany, ALLSTATE.
we also attached a picture showing the damage to our car..
there is great inconsistencies...the police officer who arrived at the scene, ...did not witness anything...his report is false..and we found out from Allstate that the woman driver who was speeding .and who hit us...said that I was parallel parking and backing up when the hit occurred.
I want to know if the Accident Bureau will take into account, my amended report...which is the honest to God truth...
My insurance has been raised...through no fault of my own...
below is the letter...I do not have a scanner, and cannot submit pictures of the damage...but this can be sent to the proper authorities...to further prove that the damage to my car and the false reports...are inconsistencies...
Attention: Accident Records Bureau
My claim number is: PA 8556538.
This letter is to explain what actually happened on Sunday, April 26, 2017, at approximately 11:45am in front of 1825 Merrick Road in Merrick, NY.
I was waiting on the shoulder to enter into the first left traffic lane, while my left flasher was blinking. My Honda Civic was stationary, and I waited as four cars approached and passed by me without any problems, until the fifth car—a white car-- hit me with a glancing blow on the outside of my left, rear bumper, tearing off pieces of that bumper, gouging holes in the bumper, as well as destroying the glass that covers the left, rear signal light.
The white car was going at such an extremely high speed, that the driver was unable to stop the car until a good distance away from my still-stationary car.
I left my car, as my wife waited by our car, and I approached the white car that hit me; but the driver was nowhere to be found. A few seconds later, she came out of some store, and was very angry, claiming that I hit her car, which was impossible, because as I stated above, I was NOT moving, while waiting to enter traffic lane.
The driver said she was not going to call the police, for whatever her reasons. I then called 911 on my mobile phone to report the accident.
Police Officer Gerry arrived on the scene. I gave him my license, registration and insurance card. And he requested my wife to give him her non-driver’s license Identification card, which she did.
I explained to Office Gerry exactly what I have explained here in this letter, and then the officer took the other driver’s statement, and then came back over to my wife and me and said that everything would be in his accident report.
I request that Officer Gerry’s accident report be amended, because the description depicts me as a contributor to the accident.
I should not be held liable for an accident that I did not cause, since my car was hit from behind.
I have attached a picture showing the damages done to my Honda Civic.
Steven L. Bentley
After seeing ads on TV for AARP auto inssurance through Hartford and the claims of lower fees, I contacted hartford for an estimate. My current rate at State Farm is $500.00 per year. Hartford would be $1, 500.00 per year. Three times as much. The ads on TV are false and both Hartford and AARP should not be allowed to advertise.
Roof damaged by hail - 6/15/2008 / replace estimate 7/7/2008. Estimator for Hartford-Crawford & Co., Charleston, WV. Written estimate was wrong. It did not allow for labor, disposal & local material cost. Estimate by two WV licensed contractors was double. Hartford refused to OK replacement. Ignored one contractor's attorney and finances did not allow me to hire an attorney(his fee would be more than replacement cost). Hartford's Northeast Property Claim Operations refused to reconsider or listen. Very poor handling of my claim, almost like we were dumb hillbillies and treated the same. Claim is not settled almost a year later, I am disabled, couldn't pay for the job myself and no excuse can be made by Hartford as I followed all the rules. I have all names, numbers & correspondence. This company is taking advantage of the elderly and recommended by AARP.
On December 22, 2008 I received a notice from the State saying my vehicles were not insured. On December 29th...
My father Bing Lambert Jr. has has insurance with the Hartford for several years and I have paid his premium...
Currently watching how they seem to be attempting to harass and cheat an elderly neighbor. A 73 year old widow whose house took a battering in Hurricane Ike. Currently they are attempting to force her to sign a waiver which claims that NONE of the damage to her property was caused by Ike. If this was so then none of the damage or the flooding that any of her neighbors suffered was also to do with Ike. In fact according to the dubious character who called at her home, it's as though Ike just never happened. This is ludicrous since she can document that her house was re-roofed only recently. Watch this space. I'm thinking a report to the BBB following this will be in order. I would seriously hate to be in the position of attempting to get anything out of these people. This in my opinion is a bad insurance company. No one in their right mind would have a policy with them with this level of carry-on.