The Good Guys review: “Think twice before buying from The Good Guys Tingalpa”

I purchased a Nespresso Creatista Pro on 22 July 2025 from The Good Guys Tingalpa. After only four months, the milk wand began malfunctioning, so I returned it on 21 November. I was told repairs would take two weeks; instead, it took three because a part was needed.

By 10 November (19 days later) I still hadn’t heard anything, and The Good Guys claimed the machine was still with the repairer. On 17 November (26 days later) I called the repairer myself, who confirmed it had been fixed and dispatched back on 8 November. The Good Guys couldn’t locate it in the store, warehouse, or even with the tracker number. They said they would call me, including the store manager, but none of them called me.

I was without my machine for 29 days. It was repaired in 17 days, but left unaccounted for another 12 days. I contacted FedEx transport to find out where my parcel was between 8–18 December, who said The Good Guys never responded to arrange delivery.

Out of frustration, I also contacted Breville Customer Service. Their consultant apologised for what I was going through and explained that I should have contacted Breville directly, as they would have assessed the issue and arranged the repair. Didn’t know that.

The manager from The Good Guy’s, couldn’t care less, as far as she was concerned, I got my machine back.

After I get my coffee machine back and I opened it at home, I find that it has some sort of rusty looking marks on one side, they were never there before.
This is not what I expect from a premium product, cost almost $1,000 or a reputable retailer. The Good Guys Tingalpa have shown they have no idea how to treat customers or deliver customer service.

Ironically, The Good Guys stores proudly display “100% customer satisfaction” on their walls. My experience has been the exact opposite.

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