I have contacted the Lombard Il Store. They sent someone out from AHM to repair the chair. Al said he would order a new seat (if available) it would be sent to our home. Bought on 9/8/21 deli 9/14/21. Notified store in August that the seat was bad and wanted to return/exchange. They told me they needed to order the part. It's been 5 months and still nothing. I paid 1875.91 for this chair. Why can't I exchange it for a different chair. Poor customer service.
Store #560
Desired outcome: Replace the chair or refund the money