The Brick review: Delivery and technical issues
The complaint has been investigated and resolved to the customer’s satisfaction.
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One of the worst experiences I’ve had with a furniture company. I purchased a sectional sofa, and the process was extremely frustrating from start to finish.
They delivered the wrong piece twice. On the third attempt, they finally brought the correct piece, but it had a technical defect.
Multiple delivery mistakes and then receiving a defective product show a serious lack of quality control and coordination. I expected much better service and reliability, especially for a major purchase like this.
Very disappointing experience overall.
The Brick customer support contacts
We are very sorry to hear that you have been let down by our services. Please email us at social@thebrick.com
with your invoice details and contact information, and we will be sure to follow up with you regarding this complaint
with your invoice details and contact information, and we will be sure to follow up with you regarding this complaint
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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