The complaint has been investigated and
resolved to the customer's satisfactionResolved Tesco — customer care
resolved to the customer's satisfaction
Hi my name is David Hines.
I am a loyal customer to tescos at the beggers bush sutton coldfield where i do my shopping on a regular basis.
Today monday the 8th June about 16.45 approx i went to grab a few things i needed this included petrol for today as i would do my weekly shopping tomorrow Tuesday 9th June for the week.
I grabed a basket and had a walk around, before long i had what i needed (pork-chops and a tin of mushy peas).
I made my way to the last 10 items or less counter near to the main doors and joined a small cue, as i did the lady behind the counter said "can you do me a favour and tell the next person who joins the cue we are closed" i noded in agreement but was a little concerned with this request after all, I'm not a member of staff.
She then said to me "actually can you put the bar across for me"
I looked around but couldn't see anything, she pointed behind me and said "that bar behind you"
I went over and tried to pull it across but couldn't do it, i nodded to myself and just carried on waiting in the cue, but told her that i couldn't pull it across, she then said just pull the middle up, i tried again but couldn't do it. by this point i was getting a little embarrassed.
The lady behind the next till down behind her turned around and said (with a funny look on her face) dont worry...ill do it.
I started to feel more and more embarrassed, then the shopper in front of me walked over to the bar and pulled it up straight away, she told me how it was done and i said to her...well done.
There was a look on the till Lady's face i couldn't work out?
I paid for my groceries and left the store humiliated.
Reading this you may not think it is much but if you were there it would of been obvious to you how embarrassing it was for me, and humiliating it would of been.
This brings a whole new light on the subject. Its one thing not serving people in a professional manner but trying to get the customer to help you in your job and if the customer cant do it, they end up feeling humiliated and embarrassed.
I know its only one person its happened to but if its not, and this sort of thing is happening every day, it doesn't bare thinking, about especially in this current climate.
Ive spent allot of my hard earned money in that branch but i will not be going back there again because of this incident.
If what you read doesn't seem that bad to you does the fact that branch in beggers bush sutton colfield has lost a valid customer for ever?
I'm not the sort of person to complain unless i feel that i need some sort of explanation as to why i had to go through this.
I have worked in customer care myself for about six years in a well know holiday resort so i know the value of customer care and the impact it can have on customers or guests.
Thanks for your time
I hope to here from you soon, or maybe the branch manager (not by phone) with an explanation as to why this was aloud to happen to me.