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bol.com Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with bol.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ComplaintsBoard
R
12:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

bol.com Unable to proceed with payment - no assistance

I personally live in Canada and my partner is in the Netherlands, for the past couple of months I've been using bol.com in order to send him gifts from the Netherlands to him. At first I was paying with my first Mastercard Credit Card and everything was working well, after approximately one month and a half I had an error message on the website saying that my credit card was marked as "fraudulent" when this is not the case, it is simply a Canadian Credit Card and I assume they marked it as fraudulent because the currency is CAD and that I pay an exchange rate when purchasing in Euro on Bol.com. Then I started buying Bol.com gift cards through Paypal on outsourcing websites which were working, I sometimes had error message when trying to enter them but nothing else, however, eventually, I had a Gift Card that had maybe 2-3 Euro left on it, nothing much, but I was unable to use it anymore and it said on Bol that there was nothing left in it, which I had calculated and there would be a couple of Euros left. After this, fast forward to the past two months, I've been using a Prepaid Koho MasterCard to make my purchases on Bol, I didn't have any issues with the payments, but I had issues with late deliveries. I have attempted to contact customer service, being from Canada I can't call, I can only reach via chat, I waited a total of 6h with the page open (from 7 am EST to 1 pm EST) and never had any agent answering, it was just loading the whole time on the "start live chat" even though it says on the page in Dutch "we're available day and night". Now fast forward to the past two days, I was planning on getting a gift for our anniversary on Bol. Nothing much, just about 29 Euro. I login, enter my regular information as I usually do, confirm my credit card and I get an error message saying that due to technical difficulties they are unable to process my Payment and to use a different payment method. The message also states the technical issue is with my own credit card company, I contacted them, everything is fine on their end, they didn't even receive a request from Bol to pass a payment, then I tried my credit card on another website for a different purchase, no issue whatsoever. In the message it also says to try again later, so I tried at different hours and nothing. At this point I tried to contact customer service, again it loaded for hours, never got a response. I then attempted the other credit card, then I got the message from before again that this credit card is not accepted on the website. So I told myself, fine, I'll go back to the old route, went on an outsourced websites and purchased a new Bol. I spent 26 Euro for a 20 Euro gift card. I get on the website, attempt to enter the gift card, it tells me that there's a technical error that I can't enter a gift card at this time and to use a different method of payment or to try again later. After another 7h of the page loading for customer service I went to bed that night. I reattempted today to make the purchase with the credit card and to add the gift card, same messages. I started attempting this at 9 am EST and we are now at 12:27 am the next day and I still have the same error message. The customer service loading page has been opened since 11:30 am EST and I still do not have any answer or anyone picking up the line. There's no message on my account, no warning, I have no email, I thought maybe there has been suspicious activity, but nothing.

Desired outcome: Better customer service and if they can't fix my payments, I want compensation for the gift card I purchased and can't have refunded as I can't use it on their website for no reason.

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6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bol.com Beware of Bol.com: Poor Customer Service and Fake Products

Bol.com is not a good place to buy from. I had to order twice from them and both times, I had problems. The first time, they sent me the wrong item and they never replaced it. I was really disappointed because I needed that item for a project I was working on. The second time, they sent me a fake item instead of the 160? item I ordered. I was really angry because I had spent a lot of money on that item and it was not even real. I would not recommend buying from Bol.com because they do not seem to care about their customers.

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5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bol.com Disappointed with Bol.com's Response to Generic Mask Scam

I recently made a purchase on bol.com for some 3M mouth masks. Unfortunately, when my order arrived, I was disappointed to find that I had been sent some generic off-brand masks instead. To make matters worse, some of my friends had also ordered from the same seller and had experienced the exact same issue.

I decided to reach out to bol.com to complain about the situation, but unfortunately, the responses I received were quite generic and didn't really address my concerns. I was also disappointed to find that there didn't seem to be any way to dispute these types of scams on their website.

Another issue I had with bol.com was that they don't seem to publish bad reviews. This is quite frustrating, as it makes it difficult for other customers to know about potential issues with certain sellers or products.

Overall, while I appreciate the convenience of shopping on bol.com, I was quite disappointed with my recent experience. I hope that they will take steps to address these issues in the future and provide better support for their customers.

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Is bol.com legit?

Our verdict: Complaints Board's thorough examination reveals bol.com as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, bol.com stands out for its commitment to quality and security. Clients considering bol.com should delve into its customer service record to gauge compatibility with their expectations.

bol.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: bol.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

bol.com has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bol.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows bol.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Bol.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a bol.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

We looked up bol.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Bol.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The website associated with bol.com sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to bol.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of bol.com customer experience

Bol.com, the popular online retailer, has been receiving a lot of negative feedback from consumers lately. Customers have reported issues with delivery delays, poor customer service, and difficulty returning items. Many have also complained about the quality of products sold on the site, with some claiming that items arrived damaged or defective. In addition, some customers have had trouble navigating the website and finding the products they need. Overall, these issues have led to a decrease in customer satisfaction and trust in the brand.
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