Template Monstersold non working template / no refund -, file a complaint on bbb.org against jetimpex inc (owner templatemonster.com)

M Mar 01, 2019
This review was posted by
a verified customer
Verified customer

We bought wordpress/woocommerce template (name FairyStyle) from Templatemonster.com. Paid to company JETIMPEX, INC who operate Templatemonster.com

They sold unworking / old version of software which not working with current releases of Wordpress 5 / Woocommerce 3.5 software. Templatemonster.com hidden information that template not updated / not supported by them for last two years and cannot use with current versions of Wordpress / Woocommerce software.
Purchased software files last time modified in May 2017 year (near two year ago!).

I am professional developer and my colleague, other professional developer, cannot install that template which we bought on our new server. We tried different ways but every time received message from Wordpress/Wocommerce that need to contact with author of software for receive updated version.

We spoke with Seller by phone - Seller confirmed that this software not working with latest version of Wordpress/Woccommerce and
offer to use old version of Wordpress/Woccommerce. We don't agree on it. Nobody use old versions of Wordpress/Woccommerce because they have security issues and all sites recommend to update to latest version of software.
For example many articles on internet strongly recommend to update WooCommerce to versions 3.4.6 or higher (Versions 3.4.5 and earlier are affected by a handful of issues that allow Shop Managers to exceed their capabilities and perform malicious actions). But Seller told us to use version WooCommerce 3.0

I recommend to everybody file a complain against JETIMPEX, INC. (owner of templatemonster.com) on Better Business Bureau - goto on bbb.com, find JETIMPEX, INC., 2711 Centerville Road, Suite 400, Wilmington, DE 19808 and click to "File A Complain"
https://www.bbb.org/us/de/wilmington/profile/web-design/jetimpex-inc-0251-32003341

sold non working template / no refund -, file a complaint on bbb.org against jetimpex inc (owner templatemonster.com)
sold non working template / no refund -, file a complaint on bbb.org against jetimpex inc (owner templatemonster.com)
sold non working template / no refund -, file a complaint on bbb.org against jetimpex inc (owner templatemonster.com)

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