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TELUS Communications Customer Care Service

TELUS Communications Company

PO Box 7575
British Columbia
Canada - V6B8N9

Customer Support Phone Numbers

+1 866 558 2273(Mobility) 32 27
+1 888 811 2323(Internet, TV & Home Phone) 13 18
TELUS Store / The Toronto Eaton Centre
UNIT H010, 220 Yonge St, Toronto, ON
+1 416 205 9489

TELUS/Koodo Authorized Dealer
1000 Gerrard St E, Toronto, ON
+1 416 406 0406

TELUS Store / Dufferin Mall
UNIT 0400, 900 Dufferin St, Toronto, ON

TELUS Communications Complaints & Reviews

Telus / home service tv phone and internet

Sneek on Nov 21, 2017
I spent approximately 1/2 hour with David with Telus at Seven Oaks Mall Abbotsford arranged time for service TV and Internet granted a free TV and got the pricing all looked like it was in place installation was all arranged. He told me to contact Telus so I would close out my Dad'...

Telus Communications / service.

Omarm on Nov 12, 2017
I tried getting telus internet. I had a appointment on oct 18, a technation came said i had a problem with my fiber cable they would have to get a thrid party invovled. So i said ok. On oct 31st i still havent heard from them so i decided to call for a follow up. When i called they said...

Telus Communications / mobility service migration to an employee corporate account (epp)

VRN on Nov 10, 2017
My husband and I have a consumer mobility account with Telus. Our 3 year contract ended Nov 9th. I recently learned as an AHS employee I can migrate our account to an AHS special offer for employees. The account is in his name and needed to be changed to my name. So in early October I started...

Telus Communications / fraud of money

Chetan Vij on Oct 27, 2017
Hello, I am international student, I Took Telus internet home service, While enrolling for service my plan included a 50 dollar gift card, which I never received in-spite of reminding them again and again they kept on saying its dispatched, I lost hope in getting the same after some time ...

Telus Communications / not advised of non refundable policy

Phil Burkey on Oct 20, 2017
October 20, 2017 @ 2pm at Eastgate Square, Hamilton, ON We were requesting a prepaid plan for my mother to use on an phone from a different carrier. Employee said we would need to pay for Sim card and he informed us that paying for a one year of prepaid plan was a better option, which we...

Telus Communications / staff member

LMS2064 on Oct 18, 2017
Today Wednesday October 18/17 - noticed an asian man enter the building using an access card, went passed my office and used the washroom, then back passed my office to the elevator to P1 for less than 2 minutes and up again the elevator to the lobby and left the building. I am guessing thi...

Telus Communications / telus home internet

Randynv on Oct 16, 2017
Hi my name is Randyn and I am complaining about my home services that keep being disconnected after I’ve paid the bill on time or early, then charged twice for a reconnection fee of 45$ customer service has not helped nor have I been able to get through to them while waiting 45-1hour and 30mins not pleased and would appreciate some help in this issue

Telus Communications / tv/internet/home phone

kareem745 on Oct 15, 2017
Me and my family have been long time Telus customers when it comes to Internet services and sometimes TV and home phone if we ever find a need. We moved about a year and a half ago and had we signed up for a new 2 year agreeemdnt for TV/Internet/home phone package with a free TV. To start...

Telus Communications / damaging customer service

Robin Wilkie on Sep 26, 2017
When I spoke to a Telus supervisor about a fraudulent case against me, whereas the culprit had placed a "moving request to Telus", I explained this WAS NOT me, and they shouldnt wait for another month to act and cancel all services immediately as it is all fraudulent, and after several...

Telus Communications / customer service

Jeremy Kosowan on Sep 14, 2017
Good day My names jeremy kosowan This was my first day ever as a telus customer and i am not impressed My window for getting my Internet and tv set up was 9-11 am Wen Sept 13 i got 2 phone calls and texts messages to remind me At 1250 i got the first call form the installer he was gonna be...

Telus Communications / what's going on?

Matttvvv on Aug 29, 2017
Hi I was offered a job by one of your employees in upper management in the dt Edmonton building sorting mail .this was a job offered o. A sexual nature this guy promised me a job 25.00 per hr full benifets .I was extatic I got this job offer I phoned my parents to tell them the good new...

Telus Communications / telus troublesome calls

hbilod on Aug 28, 2017
This note is regarding a flood of calls (daily) from 855-230-2232. We talked to a representative from Telus payment services on this line and she has assured us that we do not have an outstanding account balance. We were advised that the calls relate to a mobile service account. (As a...

Telus Communications / cellular

Celine Legault on Aug 25, 2017
My son and I are on a corporate account and when we were out of province he would call his girlfriend and let it ring once and hang up. She would then call back or they would communicate using Skype. I am checking with consumer protection but how can you be charged when the communication...

Telus Communications / telus customer services delay

Elaine Stringer on Aug 23, 2017
HI, I have been trying to contact Telus about my mobility account. I called 3 days in a row and waited for 20 minutes or so each time. I wasn't able to get through. I also sent the an email and did not received any answer. I just want you to contact them so that they take this seriously...

Telus Communications / unfounded referral to collections

Sam12345789 on Aug 4, 2017
I am filing this complaint because Telus has placed my bill with a collections agency although I was in process of speaking with telus in regards to incorrect billing for equipment that I did not have. Telus has sent my bill to collections prior to resolving the issue about the bill and...

Telus Communications / about internet

Tony goloman on Aug 3, 2017
I am filing this complaints against because they too my name Tony Goloman to credit collection for the money I do not owe. I don't owe this money due the following reasons 1. They capped my internet usage without consent . 2 They changed the price of my internet I was paying for internet...

Telus Communications / internet

Anna Li on Jul 26, 2017
I am acting on behalf [removed] , [removed]. [removed] and his family (wife and three little kids) moved to [removed] in June 2016 form [removed] . In November 2016 he has been offered a promotional offer from Telus and he agreed to use Telus services (Internet and cable) but canceled it...

Telus Communications / lady from customer service. move in installation reschedule

HazelNotHappy on Jun 30, 2017
I was calling to reschedule my move in appointment. It takes me 45mins waiting on the phone which is normal. I don't know how complicated the rescheduling process is but it literally took me 20 mins dealing with the woman (her name is lady? With Indian accent). Then 20 mins later she left...

Telus Communications / I filled out a telus survey and it turned out to be a credit card scam

Mimi Nelson on Jun 21, 2017
I filled out a survey for Telus which was promising a $50 dollar reward. Since I need to get minutes on my phone, I thought this would be a fun thing to do. However, after I filled in all the information they wanted, it turned out to be a marketing scam from Premium Content Network. The...

Telus Communications / sales

korshunov on Jun 21, 2017
On July 10, 2015 signed a contract #29447167 with Telus and I need clarification about the following matters before making decision to continue. Invoice 1115VIN3930 shows cost of iPhone 4S $0.01 ($450) and Samsung Note 4 - $200 ($650) but there is no discount at all in reality because you...

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