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TELUS Communications Customer Care Service

242 Reviews

TELUS Communications Company

PO Box 7575
British Columbia
Canada - V6B8N9

Customer Support Phone Numbers

+1 866 558 2273(Mobility) 34 31
+1 888 811 2323(Internet, TV & Home Phone) 15 23
TELUS Store / The Toronto Eaton Centre
UNIT H010, 220 Yonge St, Toronto, ON
+1 416 205 9489

TELUS/Koodo Authorized Dealer
1000 Gerrard St E, Toronto, ON
+1 416 406 0406

TELUS Store / Dufferin Mall
UNIT 0400, 900 Dufferin St, Toronto, ON

TELUS Communications Complaints & Reviews

Telus Communications / internet service availability in edgewood bc

Angelbait1 on Apr 3, 2018
Our small community is being monopolized by The Edge Internet which had prohibited Telus from bringing high speed to our village. I understand they had a 5 year contract to keep Telus out and that they have reapplied for yet another 5 years. The past was not such a big deal as the speed...

Telus Communications / telus staff

ElenaS. on Feb 22, 2018
Yesterday, 21st Feb. 2018, I was at Guildford Mall, in Surrey B.C. It was around 3pm. A nice guy from Telus stopped me and asked if JI use Telus. I said YES, I use Telus as my phone operator but not for table and internet. He wanted to show me all the options at Telus and I was fine with...

Telus Communications / mobility service

Beth Pate on Jan 12, 2018
Well I have been on hold for 30 minutes after a call back wait of 2 hours...still waiting...they wont honor the deal they made me over the phone...tried going into a store...one hour wait...no chairs to sit and wait in...terrible service...and I wanted to buy a new phone with a new...

Telus Communications / conduit repair for permanent line

Shoham on Jan 12, 2018
This is Shoham Poudyal from 218 Truant Crescent Red Deer. My account number is 601977856. It's been about 4 months that we are not connected with the permanent Telus line because permanent line has been broken when Neighbour hit the underground conduit wire when digging up for the fence...

Telus Communications / internet

Taneva Mariya on Jan 8, 2018
We live at LQRV in Qualicum Beach, Vancouver Island. We had 4 arrangements with Telus to install Internet on our lot .There is Telus box already on the lot. They only must plug it in. Three times they call just before the appointment to cancel for 3 different reasons. Once they just did not...

Telus Communications / poor customer service

robpauze on Dec 29, 2017
I called Telus on Dec. 15th to make a payment arrangement on my balance. I was told I was not eligible for a payment arrangement. After several transfers and more holding, I finally decided to just cancel the service. Again, a few transfers and more holding and I finally got to speak with...

Telus Communications / I am complaining about your sales representative cheating

johnson_john11 on Dec 23, 2017
I was walking at Southgate Mall, Edmonton, Alberta. There was a sales promotion open booth, a female sales agent introduced herself as Kimberly providing me her phone number as 780 709 0279. I had a Shaw Home phone and Internet (150/15) connection and when she asked me how much I am...

Telus Communications / telephone service

Msbubbleskk on Dec 5, 2017
My internet has shut off randomly again The last time this happened you guys took 2 weeks to fix it. I had 3 people come here to try and fix it. I don't know why it took so long to get a key. I've called and now I've been waiting for a half hour just to talk to someone. This is utter crap...

Telus Communications / email account

Gigabyte Steve on Nov 27, 2017
My wife and I sold our business in 2013. At the time of the sale, the purchaser agreed to open a new email account for the business as the email we had used for years included private and personal information. As the transfer of business was being done I tried to access my email and wa...

Telus / home service tv phone and internet

Sneek on Nov 21, 2017
I spent approximately 1/2 hour with David with Telus at Seven Oaks Mall Abbotsford arranged time for service TV and Internet granted a free TV and got the pricing all looked like it was in place installation was all arranged. He told me to contact Telus so I would close out my Dad'...

Telus Communications / service.

Omarm on Nov 12, 2017
I tried getting telus internet. I had a appointment on oct 18, a technation came said i had a problem with my fiber cable they would have to get a thrid party invovled. So i said ok. On oct 31st i still havent heard from them so i decided to call for a follow up. When i called they said...

Telus Communications / mobility service migration to an employee corporate account (epp)

VRN on Nov 10, 2017
My husband and I have a consumer mobility account with Telus. Our 3 year contract ended Nov 9th. I recently learned as an AHS employee I can migrate our account to an AHS special offer for employees. The account is in his name and needed to be changed to my name. So in early October I started...

Telus Communications / fraud of money

Chetan Vij on Oct 27, 2017
Hello, I am international student, I Took Telus internet home service, While enrolling for service my plan included a 50 dollar gift card, which I never received in-spite of reminding them again and again they kept on saying its dispatched, I lost hope in getting the same after some time ...

Telus Communications / not advised of non refundable policy

Phil Burkey on Oct 20, 2017
October 20, 2017 @ 2pm at Eastgate Square, Hamilton, ON We were requesting a prepaid plan for my mother to use on an phone from a different carrier. Employee said we would need to pay for Sim card and he informed us that paying for a one year of prepaid plan was a better option, which we...

Telus Communications / staff member

LMS2064 on Oct 18, 2017
Today Wednesday October 18/17 - noticed an asian man enter the building using an access card, went passed my office and used the washroom, then back passed my office to the elevator to P1 for less than 2 minutes and up again the elevator to the lobby and left the building. I am guessing thi...

Telus Communications / telus home internet

Randynv on Oct 16, 2017
Hi my name is Randyn and I am complaining about my home services that keep being disconnected after I’ve paid the bill on time or early, then charged twice for a reconnection fee of 45$ customer service has not helped nor have I been able to get through to them while waiting 45-1hour and 30mins not pleased and would appreciate some help in this issue

Telus Communications / tv/internet/home phone

kareem745 on Oct 15, 2017
Me and my family have been long time Telus customers when it comes to Internet services and sometimes TV and home phone if we ever find a need. We moved about a year and a half ago and had we signed up for a new 2 year agreeemdnt for TV/Internet/home phone package with a free TV. To start...

Telus Communications / damaging customer service

Robin Wilkie on Sep 26, 2017
When I spoke to a Telus supervisor about a fraudulent case against me, whereas the culprit had placed a "moving request to Telus", I explained this WAS NOT me, and they shouldnt wait for another month to act and cancel all services immediately as it is all fraudulent, and after several...

Telus Communications / customer service

Jeremy Kosowan on Sep 14, 2017
Good day My names jeremy kosowan This was my first day ever as a telus customer and i am not impressed My window for getting my Internet and tv set up was 9-11 am Wen Sept 13 i got 2 phone calls and texts messages to remind me At 1250 i got the first call form the installer he was gonna be...

Telus Communications / what's going on?

Matttvvv on Aug 29, 2017
Hi I was offered a job by one of your employees in upper management in the dt Edmonton building sorting mail .this was a job offered o. A sexual nature this guy promised me a job 25.00 per hr full benifets .I was extatic I got this job offer I phoned my parents to tell them the good new...


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