The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

TELUS Communications Customer Care Service

249 Reviews

TELUS Communications Company

PO Box 7575
Vancouver
British Columbia
Canada - V6B8N9

Customer Support Phone Numbers

+1 866 558 2273(Mobility)
35 33
+1 888 811 2323(Internet, TV & Home Phone)
15 24
TELUS Store / The Toronto Eaton Centre
UNIT H010, 220 Yonge St, Toronto, ON
+1 416 205 9489

TELUS/Koodo Authorized Dealer
1000 Gerrard St E, Toronto, ON
+1 416 406 0406

TELUS Store / Dufferin Mall
UNIT 0400, 900 Dufferin St, Toronto, ON
+1 416 533 6128

TELUS Store / Yonge & Eglinton
2300 Yonge St, Toronto, ON
+1 416 481 3983

TELUS - MobileAXS Inc.
SUITE SW5, 130 King St, Toronto, ON
+1 416 815 8488

TELUS Store - Sherway Gardens (in-Line)
UNIT 1744, 25 The West Mall, Etobicoke, ON
+1 416 626 8410

TELUS Store / 25 York Street
UNIT A7, 25 York St, Toronto, ON
+1 416 360 1432

TELUS - MobileAXS Inc.
SUITE 1801, 400 University Ave, Toronto, ON
+1 416 815 2240
Plus

TELUS Communications Complaints & Reviews

Telus Communications / content club

Lo
Loretolady on Oct 16, 2018

Not sure how this happened I just checked my bank account and they charged me with $69.84 and another $19.87 called the number and they said they would refund my money in about 10 days but I need to know how they got my account info and how to contact them immediately so this does not...

Telus Communications / home service mistreatment

Mi
Mike Kharfan on Oct 4, 2018

I got a call three weeks ago from telus, about upgrading my internet to telus 75. We booked an appointment for Sunday the following week, between 1-3 pm, and we were no showed with no prior notice. Reluctantly, I called back to rebook another appointment on October 7th this coming sunday...

Telus Communications / telus

Id
Iduna Parker on Sep 28, 2018

Have been trying to have a land line connected in my home. Spent 35 minutes on the phone, today, not my phone. After talking to 2 different employees, the 2nd one wanted a phone number where they could reach me. If I had a land line I could give her a number. I have no idea why it's so...

Telus Communications / final billing

St
strb on Sep 22, 2018

2016-02-24 I received an email from Metropolitan Credit Adjusters in regards to an unpaid billing from Telus. The amount being claimed was a final billing after having cancelled my service due to moving overseas. I had been receiving my monthly billing by email upon my choice. However...

Telus Communications / general

Be
Benfryia on Sep 18, 2018

Telus is installing fibre optic in my community of Mahogany in Calgary AB. When they consulted me prior to starting any work they indicated they would need to go in between my house where a green electrical box already was. They indicated no other part of my recently landscaped front yard...

Telus Communications / mobility

Ss
Sspring70 on Sep 14, 2018

This evening at approximately 745 pm I called *611 to arrange a travel pkg for my husband's phone and to arrange to have another line put onto vacation disconnect. We have 6 line on this account and have been customers for over 15 years. Tonight I was appalled at the service I received. It...

Telus Communications / bills that were cleared up years ago and you are recharging 3 times

Hg
hgsh on Aug 22, 2018

MY name is Steven Stoesz and i am willing to get a lawyer and the BBB involved here there was an account 016918717 that was from 2014 my wife had 968.00 of that cleared in her bankruptcy and we also settled with CBV in Jan 2018 for this bill they said that was the only outstanding bill...

Telus Communications / telus mobility account

Mi
michelle o on Jul 28, 2018

I had a bill off $1000- I was dissconected than I paid in full a week later my bill was $500 I called there was no explanation than my bill went up t0 800 I paid what i could I called made payment arrangements 3 starting friday the 27th I recieved a text on july 18th sayingv my nbill wa...

Telus Communications / customer service

Te
TELUSSUCKS2018 on Jun 19, 2018

I have been trying to give you my money for ONE HOUR. The credit card you have on file no longer works, no one sent me an email or mail saying the last payment was declined. I have a new credit card that I am trying to get you to put on file and I have been dealing with it online for 30...

Telus Communications / making fraud activity on my website

Jo
johnmiller159 on Jun 5, 2018

Telus Communications user is making fraud clicks on paid ads, kindly check and help for the same. please find below the detail for the same. ISP: Telus Communications Hostname: d.abhsia.telus.net Last Time IP: 75.159.22.117 Computer ID: 9195e41405ee1090933511db8848383f Connecting...

Telus Communications / cell phone

Ro
ROHIT KUMAR123 on May 14, 2018

I have been with Telus for 7 years. as a loyal customer and paid all the bills on time or before time and yetI called and received horrible customer service today regarding my phone situation. Got an iPhone 8 plus 5 months back and had a physical incident and was asking politely the telu...

Telus Communications / 7 month recurring issue

Ma
maureen coveny on May 5, 2018

In Nov 2017, I was billed for extra TV services never requested & was informed that I must have accidentally ordered the channels without realizing it. The one extra channel I had on my plan was cancelled the same day new charges were added. Tell me, Telus, how did that happen? Today marks the...

Telus Communications / internet service availability in edgewood bc

An
Angelbait1 on Apr 3, 2018

Our small community is being monopolized by The Edge Internet which had prohibited Telus from bringing high speed to our village. I understand they had a 5 year contract to keep Telus out and that they have reapplied for yet another 5 years. The past was not such a big deal as the speed...

Telus Communications / telus staff

El
ElenaS. on Feb 22, 2018

Yesterday, 21st Feb. 2018, I was at Guildford Mall, in Surrey B.C. It was around 3pm. A nice guy from Telus stopped me and asked if JI use Telus. I said YES, I use Telus as my phone operator but not for table and internet. He wanted to show me all the options at Telus and I was fine with...

Telus Communications / mobility service

Be
Beth Pate on Jan 12, 2018

Well I have been on hold for 30 minutes after a call back wait of 2 hours...still waiting...they wont honor the deal they made me over the phone...tried going into a store...one hour wait...no chairs to sit and wait in...terrible service...and I wanted to buy a new phone with a new...

Telus Communications / conduit repair for permanent line

Sh
Shoham on Jan 12, 2018

This is Shoham Poudyal from 218 Truant Crescent Red Deer. My account number is 601977856. It's been about 4 months that we are not connected with the permanent Telus line because permanent line has been broken when Neighbour hit the underground conduit wire when digging up for the fence...

Telus Communications / internet

Ta
Taneva Mariya on Jan 8, 2018

We live at LQRV in Qualicum Beach, Vancouver Island. We had 4 arrangements with Telus to install Internet on our lot .There is Telus box already on the lot. They only must plug it in. Three times they call just before the appointment to cancel for 3 different reasons. Once they just did not...

Telus Communications / poor customer service

Ro
robpauze on Dec 29, 2017

I called Telus on Dec. 15th to make a payment arrangement on my balance. I was told I was not eligible for a payment arrangement. After several transfers and more holding, I finally decided to just cancel the service. Again, a few transfers and more holding and I finally got to speak with...

Telus Communications / I am complaining about your sales representative cheating

Jo
johnson_john11 on Dec 23, 2017

I was walking at Southgate Mall, Edmonton, Alberta. There was a sales promotion open booth, a female sales agent introduced herself as Kimberly providing me her phone number as 780 709 0279. I had a Shaw Home phone and Internet (150/15) connection and when she asked me how much I am...

Telus Communications / telephone service

Ms
Msbubbleskk on Dec 5, 2017

My internet has shut off randomly again The last time this happened you guys took 2 weeks to fix it. I had 3 people come here to try and fix it. I don't know why it took so long to get a key. I've called and now I've been waiting for a half hour just to talk to someone. This is utter crap...