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Telkom SA SOC / telkom wireless handset

United States Review updated:

My mother in law, Mrs Esme Loubser, residing at 10 Aandblom Street, Langebaan 7357, received her Telkom wireless handset on 1 March 2018. I made several calls (7 calls) to Telkom on 10210. Every operator told me a different story. The last operator told my that it will take some time for her phone to work. Everybody else in the surrounding area's phones are working. Her old phone line was cut on the 1st of March. I have tested the sim card on a mobile phone and it does not work. Call from her wireless handset can only be made to the 10210 number. She is an 80 year old women who can't make calls or even receive calls.

Today is 25 March and the handset does not work. Two operators report the problem to the technical department, which should have contact me already. I also asks the operator to cc me, when sending the mail to their technical department, She told me that their were no cc option. This I could not understand. Mrs Loubser wants to return her mobile handset and change back to the old line system, because it feels to her that theirs no other option.

It is unacceptable for such a big and important provider to take more than 24 days to sort out a minor problem. Their operators every time told me a different story after phoning them. The even told me that they can't lock a fault report

Me
Mar 25, 2019
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Comments

  • Ja
      25th of Mar, 2019

    Telkom as a service provider is of sub standards. They don't keep complete records & to try & correct their errors it gets said we need to fix the matter. When if they did their administration 100%, we probably have a quality service running

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