Telkom SA SOCunauthorised debit order after double payment

C Nov 21, 2017

Spoke to an agent to settle and close acc. EFT was done and was assured debit order was cancelled. A couple days later debit order went off for same amount. I reversed it with my bank as amount was paid. Telkom have been doing direct debits to get this money again. I sent in bank statements to show what happened and consultant won't help. Blocked the amount with the bank and now Telkom have run 2 debits totalling the R241. It's the principle, I have paid the money, so why should I let them get away with theft? The consultant says they paid back the money to me, but I need to find it, they don't have to prove when or how it was paid back.

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