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Telkom SA SOC Customer Service Phone, Email, Contacts

Telkom SA SOC
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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J
2:49 pm EST

Telkom SA SOC Phone delivery

My name is Johnny Mothibi, I made a pre order for s21 ultra online on the 14 January that comes
With a gift of Galaxy Buds pro. I got a message that it has been pre approved since it was upgrade... But was make aware I'll receive a call from call center... I call the next day... It was approved... But I received only the phone no gifts. As promised. I called the center after receiving it they say a should send a call back.

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S
2:51 am EST
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Telkom SA SOC Service cancellation

On 3 April 2018 installation of a Telkom Adsl-line was done in terms of contract number [protected], a three year agreement.

During 2019 Telkom suspended all Adsl-lines and during October 2019 the Adsl service was changed to Lte:

No new agreement was entered into;

Telkom did not offer any alternative to Adsl, Lte was the only option;

Telkom suspended all Adsl services countrywide.

The contract with reference [protected] expires at the end of March 2021 in terms of the initial agreement. Telkom does not accept the expiry date and as the switch from Adsl to Lte is regarded as a contract extension. However,

Telkomcould not offer an alternative at the time of suspending the Adsl-contract
and
there was no communication offering the option not to accept the Lte-offer,
neither
did Telkom indicate at the time that the service change also implies a contract period extension.

Telkom unilaterally extended the contract, there was no mutual agreement to a contract extension. Hence the only fair outcome to this situation is the return of hardware supplied by Telkom for the replacement Lte-service, and expiry of the contract on the date initially agreed upon.

I need to be able to communicate with Telkom Legal Department. Please assist in determining the contact details so that I my legal representative can communicate with them in this regard.

Desired outcome: I need to be able to communicate with Telkom Legal Department. Please assist in determining the contact details so that I my legal representative can communicate with them in this regard.

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C
10:18 am EST
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Telkom SA SOC Blacklisting of phone

My phone was blacklisted for no reason on 11/01/2021. As I have been with MTN since Sept 2020 (prior to this I was on contract with Vodacom) it came as a surprise to me to find out that Telkom Mobile had blacklisted my phone (or a phone with the same IMEI number). I have never been a customer of Telkom Mobile nor do I ever plan to be. I want my phone unblacklisted.

Desired outcome: Unblacklisting of phone

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C
9:06 am EST

Telkom SA SOC Contract was accepted under false information

Charlize van Wyk
ID [protected]
Cell Phone nr [protected]
Email [protected]@gmail.com
Telkom Account nr [protected]

On Oct 16, 2020, I applied for a Huawai P30 cell phone contract. I was contacted and by phone the contract was accepted. On the 11th Nov 2020 my package was delivered without the phone with only a sim card. I contacted Telkom on the 17th of Nov 2020 at 13h01 at contact number 081180, spoke to Gondela and found out that the contract had been approved without the mobile phone with only the SIM card. I immediately requested that the contract be canceled because I did not accept this contract under the new conditions. If so, I need prove of my acceptance of the contract for just the sim card. On 4 Jan 2021 I again sent an email that the contract should be canceled. On 12 Jan 2021 I received an sms with reference number "[protected]" that my request was being processed. On 21 Jan 2021 I received another sms that my account was suspended due to collection.

Desired outcome: All active accounts to be cancelled with a clean ITC name check because I did not accep the contract for just a sim card.

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V
10:44 am EST
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Telkom SA SOC Billing

My contract with Telkom on mobile number [protected] expired at the end of October 2020. There was an amount of R100 put through at the end of November 2020 which rejected. On the 24/12/2020 an amount of R109+ was put through.
On 21/12/2020 I went to Mall of the South Branch, I took out another contract with R189 Free me with minutes and data, sim only. I was advised that I will be charged pro-rata for December and R189 for January. To my horror, I received a statement for R391.70 to be paid on the 01/02/2021.
I am very unhappy with Telkom and want to cancel this contract 😡 When I queried what was R202.70 for, I was advised that it is a penalty fee 🥺What for 😡really now. I really want to cancel my relationship with Telkom 😡

Desired outcome: Refund and cancellation of the Free me contract

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D
4:17 pm EST
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Telkom SA SOC Billing

Good Day

In June 2020 I terminated my fibre line and ISP service with Telkom (TIN1963323 & B1400D1180) as I had subscribed to a different fibre line service provider and ISP as of 1st June 2020.
I paid the notice period as required by Telkom.
However I have been receiving ongoing invoices for the service up until this week.
I have now been handed over for collection and have been threatened with blacklisting. This is despite calling and visiting their customer service stores on numerous occasions, the last being in Nov 2020. I was told that everything will be sorted out. Being on the frontline of Covid 19 as a healthcare worker this took a lot of time out of my busy schedule. In addition to be handed over for credit blacklisting is very insensitive of Telkom considering the current pandemic.
The case numbers are [protected] & [protected].
Reference number of hand over is [protected]

Desired outcome: Have the billing amounts reversed from the time of termination notice period.

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A
10:31 am EST

Telkom SA SOC Unresolved fault

Good Day

My name is Alrich Sias and I reside at 10 Tobias Street, Gelvandale, Port Elizabeth, telephone number [protected].
On the 14th December 20020 I logged a fault and the Fault reference number is 4CEK151220. I was then later informed the fault has been escalated to the supervisor because of cable theft in the Malabar area. I have attempted several times to get this issue resolved but no one seems to be able to help me. I need to know what i must do next seeing that I already paid for December even though i didnt receive any services after the 14th December 2020.

Regards
Alrich Sias

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N
9:24 am EST
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Telkom SA SOC Mobile contract (Telkom Mobile)

I last renewed my contract in July 2019. The actual end of contract date was September 2019. My account number is [protected]. The contract was for two years based on the promo ad and telephone conversation had with the agent in the process of this upgrade. Funny enough when I look at my contract end date on *147# service, it says my contract end date is the 28 Dec 2022. I have made numerous calls since 04 June 2019 with case number [protected] and to this day, nobody ever comes back to me or is able to rectify this error. According to the records, I am due for an upgrade in Sep 2021. Honestly I am disgusted with the service I have received from Telkom regarding this issue as their customer, nobody seems to bother to even come back to me. The two agents I had last spoken to promised that I would be contacted within 72 hours to resolve this error, since the 4th June 2019, I am still waiting for that call from Telkom.
My contact number is [protected].

Desired outcome: Rectify the error asap and contacted to confirm.

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V
11:05 am EST

Telkom SA SOC Billing

I have a contract with Telkom and was in hospital for corona virus therefore could not make the payment of R198 on the 15th November, but made payment on the 19th November. The next billing date they double debited my account. Kindly refund me at your soonest as I am a pensioner.
Telkom acc no [protected]
My no is [protected].

Regards,

Vallie Adams

Desired outcome: I want a refund

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H
9:11 pm EST
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Telkom SA SOC Billing on a canceled contract

Good day I have been calling Telkom from October regarding the billing on the cancelled contract, they billed me NOVEMBER r and December, I called in for refund on the 21OF DEC and I spoke to Delisile which she promised that she will communicate with me regarding the refund and she even send the confirmation of the cancellation, she didn't call to provide feedback she said it sent to the manager but no response they keep billing me, I spoke to Pulane after speaking to Delisile she escalated but still billed again and penalized for reversing the debit since they didn't refund me. I called in today which is the 01/05/2020 spoke to Fikile requesting the paid up letter and cancellation letters she said i will get feedback before 12 but still it's now 4:15 no call. I call again I spoke to a programmed consultant Princess WHO WILL TELL ME ABOUT THE PROCESS OF TELKOM THOUGH SHE SEE THAT THIS IS NOT MY FIRST CALL and it's not assistance . she said its escalated to Granny and this granny is not contacting nor doing anything about the billing. my risk profile is ruined, my credit risk is ruined all because of the contract that i never missed any premiums until the agreed time. please rectify and please train Princess that it's not a problem to sometimes forget the book cause she sound like a robot, sometimes you must try to think on ways to assist if the process that YOU follow don't assist your customers. Herrison Malonga PLEASE CHECK IF YOU TEAMLEADERS DO CONTACT CLIENT CAUSE SINCE OCTOBER HAVING THE SAME QUERY WHICH ALL CONSULTANT THAT I SPOKE TO CONFIRM THAT I SUPPOSE NOT TO BE DEBITED AND WILL GET REFUND BUT no HELP. I wanted to upgrade and a consultant from sales team promise to call and never called. so it seems like its Telkom values to avoid client and you never prioritize your client. I no longer want the upgrade. I ported my number from Vodacom to Telkom and this kind of service makes me think that I took a wrong decision I will never advise a person to take a contract with Telkom

Desired outcome: Canceled the contract and provide paid up letter

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L
6:08 am EST

Telkom SA SOC Rejection fee - direct violation of the sa consumer act

Twice in a row now I've had received rejection fees added to my account for R202+, this despite the fact that my account was fully paid before the 7th of every month (3rd & 2nd of every month) Due to the Covid pandemic our salaries gets paid at random times and we cannot keep up with all the payments on the last day of the month due to salary date changes.
I have received two rejection fees on my invoices for November and December 2020. This is a very big problem as this is against the SDA Consumer act as the amount added is in excess of 25% of my bill total and number two the accounts where fully settled on the 2nd and 3rd of the new month.

Telkom's call Centre (I contacted 081180 today) refuses to hear what I have to say as their first agent I spoke to doesn't give me a chance to speak, he just continues with his story, doesn't even listen & that was proved on the call, then I ask for a manager, oops sorry mam I will have to register a call back with you no manager available.
Then I get to another agent, give her all my verification details all verified, she then says that she will place me on hold to further verify, doesn't do that and I get passed to an automated voice that is wanting me to rate the call that I just had, -100 if you ask me as she didn't even deal with my enquiry.

Despite the above, I still do not have feedback from them, I am still charged in excess of R 404+ on my account and this is against the consumer act, not even my bank account charges this much for a rejection fee.

This will have to be corrected by Telkom ASAP, I'm not paying this again and the previous R 202 needs to be credited to, y account.
I will continue to complain on every platform possible until this is corrected. I will not stand for this. Especially not in a time like this.

Desired outcome: Telkom needs to credit amopunt of R 202 paid last month on my account for rejection fee and they have to correct the latest invoice rejection fee of R 202. Total credit to my account R 404+

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K
6:18 am EST
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Telkom SA SOC My cell phone - sim swap

I want to lodge a complaint against telkom watergate mall.
The consultant's are extremely bad with customer service.
I did a sim swop yesterday morning as my cellphone was stolen.. Up to now it is still not active and it is more than 24 hours. I keep calling and the consultants say they will callback which they never do.. I drove 3 times to the store and they keep saying its a system error... This is pathetic why should me as the customer suffer because of their incompetence. I drove back today again and still nothing. Where is tcf? I want this sorted asap so I can use my cellphone. How can I work like this. That consultants at watergate branch are very relaxed they do not even answer the calls.

Desired outcome: I want this SORTED before end of day

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F
8:29 am EST
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Telkom SA SOC Phones not been answered after several calls

Hi
I have been trying to call the telkom branch at cornubia several times and the number goes on busy or is not answered the phone just goes on ringing! This is so unprofessional why install a phone if it won't be answered I was calling to find out if there's stock of some phones to take up a contract but it seems the staff at this branch just isn't bothered!

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G
5:45 am EST

Telkom SA SOC Unethical Behaviour

Good day

I have case [protected] opened with telkom since 15/06/2020. I upgraded my phone to Huwai P7. They told me it does not have google and that my apps would still work. After trying to configure the phone for the day, I learnt that most of the apps that are important to me will not work.

I returned the phone the next day and was told that I would be moved to a sim only contract. To date this has not happened despite several calls to telkom cradlestone and telkom customer care. I am getting charged a cost of R144 every month for a phone I don't have.

Noone in Telkom cares to resolve this issue

Gangatha Mkele

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5:10 am EST

Telkom SA SOC Billing

My account was suspended on Monday because as they explained there was an amount that was in arrears; I phoned to find out why ;and no body has an answer ;they logged a query ref [protected] and yeah I have been waiting since ..when I call for feedback nobody can tell me anything except the transfer is unidentifiable and billing will tell my why .. now my fnb acc was debited the same money that nobody seem to be able to explain ..I want my money back because I know I was not in arrears

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F
5:01 pm EST

Telkom SA SOC Internet slow speed on dsl moves between 620 kilo bits per second in stead of between 2 and 10 megabits per second

For the past few months my internet speed moved between 620 Kilobits ps and 10 Megabits per second. My contract with Telkomsa states that my internet speed will not go below 2 Megabits per second and normally would be 10 Megabits per second with burst of up to 50 Megabits per second. It sometimes takes me 30 minutes to view a 10 minute youtube video. I did 3 tests with results point one three Kilo bits ps, point one three Megabits ps and 10 Megabits per second in a 10 minute period. I cannot even listen to one song without it being interrupted while I have to wait for the download to catch up.

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7:55 am EST
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Telkom SA SOC Fraudulent contracts

On the 28th October I received my invoice for the same month. This reflected 2 additional contracts which I had not signed up for. The total invoiced amounted to approximately R1500.
I called the contact centre and the agent advised that I would have to open a fraud case and requested that I get an affidavit confirming that I had not taken out these contracts.
I had taken the requested documents to Liberty Midland mall branch in PMB on the 10/11/2020 and opened a fraud case and given a case number. The consultant scanned and sent off the documents using the reference number I provided. I was advised that my email and physical addresses and contact numbers were changed on their system.
Upon following up with the call centre on the 18/11/2020 I was advised that no documents were showing on the system and I had to follow up at the store at Liberty Midlands Mall. On the 22/11/2020 I went to the store to get clarity on the case number and was told that the affidavit was sent to the wrong department and they had to open a new case number to allow the process to continue.
I then followed up in the course of the weeks through the call centre numerous times and was told that the case is still under investigation and they cannot give me any feedback as it was sent to the fraud department who is handling the case.
I had not received any communications from Telkom since. I have visited the branch again on the 07/12/2020 and was advised that the documents have been resent to the wrong department again. The consultant then showed me on his screen that he has now sent it to the correct department and should get feedback within 72 hours.
I have since been invoiced for R17 000. My current contracts that I have with Telkom have been blocked that has caused me a huge inconvenience and additional costs as I have to purchase new sim cards, airtime and data.
I then phoned the call centre on the 10/12/2020 and was told the cases are still under investigations which may take another 2 months.
I have not received any form of communication from Telkom. I am disgusted and truly disappointed with Telkom pathetic service.

Regards
Kavindra

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6:00 am EDT
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Telkom SA SOC Cellphone Contract

I have been trying to cancelled my contract 6 months ago but my account is still being debited monthly with diffrent dates and amount as I requested my bank to stop the debit order.
This is honestly ridiculous. Worst service provider ever!

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11:47 am EST
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Telkom SA SOC lte upgrade additional costs on sim-only

Had a 24 month LTE contract with Telkom that came to an end on 03 December 2020. Called 180 to cancel the contract after 24 months as I was going with MTN for their better service. They then offered me a wireless broadband month-to-month deal instead that was more affordable and I stupidly took it. However, when it came to 1 Dec 2020, they upgraded me but then added an extra R60 (that the service advisor never told me about) for using my own router and I only took the sim-only deal.

What a mission it turned out to be just to cancel it as they want me to pay the extra charge with 30 days notice ref [protected] given. This lady then said if I don't pay the full amount, it will reflect on my credit score. I even made a recording of the woman giving me the contract as proof, but they don't seem to care. With MTN, I will rather pay the extra amount but I am done with Telkom. They quick to sign you up to a contract but want you to wait months to cancel you when they misinformed their own product.

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S
7:33 am EST
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Telkom SA SOC Phone gone for repairs for over 2 months

I took my phone in for repairs at the end of september. I only received a call from insurance at the end of november to process my claim, after countless attempts to call and email them.

When I finally received a call from insurance (after almost 2 months) about my claim, I am told that they took over from another company and that is why it is taking so long, again making their problems mine.

I requested that they bring my phone back as is and to date I have not received my device. I requested a loan phone and they tell me that they do not do loan phones, which to me is ridiculous if their sla is more 2 months.

All I want is my phone back and reimbursing all the airtime and petrol I have used to follow up on my phone. No one calls, no updates, just pure silence.

When I call they tell me they have not forgotten about me but that too does not make sense...

Last week thursday I went to the store and they told me that the device is in transit, it is wednesday today and the device is still in transit. Where is it coming from? China? I can not take it anymore and will take legal action because I pay my monthly installment without fail and they can not live up to their end of the deal. Utterly ridiculous

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Telkom SA SOC contacts

Phone number

+27 123 112 186

Website

www.telkom.co.za

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