Telkom SA SOC
reviews and complaints

Good day,

We phoned numerous numbers to log an issue of our router that is not working. We have no internet connection and this is a big problem because we run a school on this router. We spoke to consultants and they were unable to help. This was the third time we phoned about the same issue and they told us to wait 24 to 48 hours every time. Nothing changed and we are still waiting. We have an LTE router with a sim card and a landline assigned to it - [protected]. They gave us a reference number 2 weeks ago and said that they will assign our router, but nothing has happened and we are apparently still not assigned. This is totally unacceptable as this is a brand new router and we are 1st time customers. If we continue to have this problem and poor service, we would have to terminate our contract.

Please contact us on [protected] or send us an email on [protected]@risensonacademy.com

Thank you

Please do not under any circumstances change your wired line into wireless . Upon receipt of new device landline and adsl is disconnected, leaving you with no landline and internet till office hours during the week . then after enduring a weekend without both, another week later and calls everyday and 2 faults logged, still no landline and internet .

Case number [protected]

I cancelled a personal contract in 2018 and Telkom never cancelled the contract and I was listed.
I sent through the cancellation details a million times over the last two years but it was never acted on.

I signed a new lease at the beginning of the month only to be told the lease cannot be granted because I am listed on ITC by Telkom. I have spoken to the call centre everyday this week and last and I just get stone walled by me being told I must wait for feedback.

I am listed in my personal capacity and my business CANNOT WAIT.

A new tenant is waiting to take over my unit and I CANNOT MOVE!

Please. Please. Please!

This is urgent!

In September I got a call from telkom to say they changing from the copper cables to LTE. A few days later they sent me an lte router with instructions to connect. They then disconnected my fixed landline. Since I have connected the new modem I have had no working landline and no wifi network. Lodged a complaint several times. Still waiting for it to be sorted out.

I have now waited 2 months for a Fibre router and 4 months for Fibre - It started with me calling telkom 4 months ago to upgrade my ADSL to Fibre first they tell me they can not do this and gave 1000 excuses (Just funny that my neighbor has fibre) not a week later I get a message "did you know that there is fibre available in your area" how does this work so I call and say okay I would like my ADSL line to be upgraded to fibre after calling back several times waiting another month I finally get trough to someone and they tell be they have escalated this to another department I have to get a letter from my body corporate to proof we have fibre in the complex (How do you not know this) after struggling weeks again I get a call to say they will come and install the fibre - Vumatel was amazing and quick to install and I must stay the guys that came was very efficient BUT unfortunately after that I had to deal with TELKOM AGAIN to get a rooter I got a messages to say your rooter is on its way this was the 03rd of August apparently they tried calling me and I never answered so I called back the 3rd of September to say I have not received my router they said they will escalate and escalate and escalate.On the 02/10/2019 I spoke to Devigee Pillay in Sales and she said she will definitely help me and I should just leave it with her she again ESCALATED the matter and I should just call her if I need anything I need to give them until Friday the 4th/10/19(Tried calling her but guess what no one can put me trough to her) it is TODAY the 08/10/2019 and I still have no router I have escalated this matter 100 times and no manager has even tried making contact with me no message no email to say sorry NOTHING - I decided that I am DONE with telkom now I will make sure that everyone on every social media platform know how telkom operates. We are sending a letter to ICASA today.

Good day I received a call from Tammilly, she said she is calling me from Telkom while she is calling from sell direct marketing. She told me I was one of the best customer for Telkom and they are offering me a cellphone contract with data. When Iam cancelling the contract withing five days cooling period they said Iam liable to pay the contract in full.Can I please get help were can I report the scam as a customer I feel my rights have been violated.

Good day
I am hereby logging a complaint regarding the invoice I received for October 2019. The amount reflecting shows that I am being charged R202 for a rejected debit order for an amount that I transferred the same day via EFT, an amount that is more than my subscription fee of R139pm and this is ridiculous as it is not as if I have not made any payment what so ever of 2hich would make sense to me. I have had a bad experience with vodacom contract and wish not to have a similar with TELKOM adawise I will cancel it effective immediately! I refuse to be charged for an amount that was confirmed to be received by the customer care department.
Kindly assist with this matter as I am prepared to escalate this matter until a resolution is reached.

Account number in question is [protected]

Regards
Mpho Precious Malatse

Dear Sirs

The order for fibre at 406 Protea Place in Plumstead, Cape Town was made on 2nd September

VUMATEL installed the fibre on 18th September

Since that day, I have called you on numerous occasions and have received incorrect information, or simple lies about the router delivery

I have been told:

The router is in despatch and the courier is to collect
We cannot find your order
We are busy, someone will call you back (5 times) (nothing happened)
The order was cancelled
We have not had confirmation from VUMATEL of the Object Number

What am I to do? Calling 10213, option 1, option 2 and option 2 is a waste of breath

Sending emails to 10213@telkom.co.za does nothing

Regards
Chris Clarke
Tel. [protected] Mobile [protected]

I went to the Kenilworth branch to request the move of my existing telephone line and fax line to an office next door. An unsmiling assistant took me to a pad and typed in the request with my details and said I would receive a call within an hour.This was on the 16 September 2019
The next day I went back to say that I had received no call and the same unsmiling assistant took me back to the pad to request the move. There was no connectivity on the pad so she took me to a computer to repeat the process and also no connectivity.
She then advised me to phone the call centre.
I phoned and spoke to a pleasant lady who took all the details and gave me a reference number for the requested work to be done. i was told within 7 working days a technician will call to arrange a date to visit and complete the work.
To date no one has called.
How can Telkom talk about a turnaround plan when there basic work cannot be adequately seen to. They are a waste of time and taxpayers money.

I took a cellphone contract with a company called Mondo Telkom for 2 phones. They told me that itbis going to cost me 120 per phone every month for all the services.I received a bill of twice more than that without any notification.now I'm sitting with a bill that I can't afford to pay. And also the interest charges that they don't tell u when you take contract or the paper billing or emailed billing all this u know about it when I happens

Telkom phoned me to upgrade my business line to a wireless line, I told them that if they want to do that I need this line must be used with cordless phones. They explained to me that the phones will be as per my request and everything as is. I received one phone that was wireless and when I phoned Telkom they said sorry that all that will work, they do not have any other phones that will work. My copper lines were closed off and canceled and I am now stuck with a single wireless phone that doesn't even work properly and it is costing me more than what i had. This is not acceptable and I think Telkom can do more than that.

Please phone me
Alex Cunningham
[protected]
[protected]
[protected]@gmail.com
Forever Young Hair and Beauty Clinique

I took contract with telkom for wifi so the router was installed in april 2019 but it has never connected, never worked. I have reported the problem but it still never worked. I have sent emails, made calls, whatssapp to get help but till today matter has never been solved.in june I got a letter of demmand and the line was suspended according to the letter I received but till today they have continue to bill me for something that has never ever worked and I have been handedover to debt collectors but I cant pay for service that has never worked. I have even tried to write to telkom for help on their facebookpage but I got a respond that they do not pick up any product on my identity number as they requested my identity number and I got email on the 18 september 2019 saying my case has been resolved and closed see attached. Im very frustrated because I dont get help from telkom even if I go to telkom shop I dont get help and worse it reflecting on my credit record negatively it gonna affect my credit badly I need help urgently.
My service number [protected] and one of reference number I was given by telkom is [protected]. My adress is 407 cul 14 mmabatho my id [protected]

Good day

I am trying to get my Vodacom telephone number linked with my Telkom contract. After how many phone calls and emails. I waited 72 hours and it is still not done. I am so frustrated and after a call to 10210 a Mr Hlatshuwayo informed me that I have to go to a store to do this. I dont think he understand that not all Telkom customers can drive over a 100 km to a store to get something done.

It is a new South Africa and service is definitely not one of the areas Telkom gets any points. After I explained to this Mr Hlatshuwayo that I am frustrated and that I cannot go to a store. He would not sent me a email in writing to confirm what he said to me except that I need to go to a store to do this. And that he cannot give me any feed back regarding my case no. [protected] because if I didnt do it at a store he cannot assist me.

Now I need to ask how do a person that cannot afford going to a store get the assistance from telkom. And if I want to cancel my contract then they will not do that but they're not willing to assist a customer that cannot go to a shop over a 100 km away.

How can I talk to about this.

Please assist .

Adele van Jaarsveld
[protected]

I arrange for relocation of my service in the beginning of September. On 14 September someone phoned me to make an appointment for the following Tuesday. No one showed up and I phoned again Wednesday. According to the call center, they could not find the address, nor get a hold of me. We made sure all details were correct. Got another appointment for Thursday. No one showed. Phoned again, another promise of appointment for Friday. No show. Again on Monday, Tuesday, Wednesday, Thursday. Received a call from a manager with ref LAU62 and job card nr 451219 yesterday, PROMISED me it will be done Friday, 27th. It is Friday, and here we are...When I phoned this morning to confirm, there were no record at all of such ref of job nr. There is NO appointment. It's like hitting a brick road every single time! Only promises and the same story get repeated by every agent, like it has been learnt like a parrot. I have send a complaint last week already per email, NO ONE even bothered to reply. Telkom is pathetic. The are so quick to suspend your service when you just pay R50 less than what you're suppose to, but from their side the only service you receive is crap! And Dear Telkom, be advised that my phone calls are also recorded, so I have it on record where I was promised that things will happen today.
Rika Botha
[protected]
Work [protected]
Service nr [protected]

My Telkom data contract was cancelled with Telkom in June 2019 by telkom
I had no service from the 26 March 2019 due to the Telkom tower not working
yet I was debited for April, May, June R899.00 per month
I requested a refund but was only refunded R1698.00 in july and not the full amount
I lodged a query with them many times and also sent bank statements but everytime they are sending me a sms saying its resolved.
I know want my refund with interest because everytime I phone im left on hold for a long time and all at my cost
I want my refund immediately

Good day,

I received a notice of demand for payment on the telephone account [protected].

Kindly note that I do not owe Telkom any money, and the amount claimed to be outstanding of R885.03 is due to an unresolved dispute from almost two years ago.

I had logged multiple complaints with the call center since March 2018 and a dispute on mytelkom (Reference [protected] on the 5th of July) regarding a credit that is due to the account and have had no response either.
There was no service from December 2017 to March 2018 and I have not been credited for the period. (Fault reference [protected])

Further complaints were that I had cancelled the account on the 11th July 2018(Reference [protected]), however, I continued to received bills after the cancellation date. After many emails and phone calls this was eventually resolved and the account credited for the additional charges however the above dispute remained unresolved.

Whenever I contacted the call center I was told that the matter would be escalated and that a manager would contact me which never happened.
After the cancellation was finalized the account was removed from the mytelkom website and I believed the matter to be finally resolved.

There were one or two other faults between April and June 2018 where I had no service for a few days, small credits had been processed for these but not for the previous dispute.

I am disgusted that Telkom chose to proceed with a demand for payment without resolving the outstanding dispute.
I am further disgusted that it is now September 2019 and a fault that occurred in December 2017 is still neither credited nor any attempts of contact to resolve the issue other than to demand payment.

Kindly advise or confirm when this case is resolved.

I need help to get my phone to receive calls - i made endless calls and been resetting my phone a milion times - i assume its a setting on the sim card as it does the same on different devices - firstly my phone lines was stolen from the 23/3/2019 and since then no one of Telkom has attended to the fault - i waited for delivery of my Wifi look a like phone exactly 5 months - only received it on the 23 of Aug 2019 - now the phone has been setup but can only phone out and not receiving calls - i was billed for Two Adsl lines thats not working since !
I need my line to receive calls
I need my account corrected and refunded
I need my not working Adsl lines cancelled
Andre Esterhuizen [protected]

I went into the Whalecoast Mall on Friday 30th August 2019 as my previous cellular contract with Telkom was coming to an end. I still had a few months (2?) left on my old contract but was advised it wasn't a problem to enter into a new contract and I choose to upgrade my device and my plan.

Since it was still August I specifically asked both the agent AND the manager about billing. Specifically I enquired about it still being August and how would the billing work since I was upgrading in August and not from 1 September so to speak. I was emphatically told that the last 2 days in August (30th August - Friday and 31st August - Saturday) was still covered on my old contract and that my billing for the new device and contract was as follows : Simplistically, at the end of September I would be billed for September, at the end of October I would be billed for October and so on. I was indeed billed on 31 August 2019 for my old contract and the debit order went through.

Today - 4 September I received a statement from Telkom for my new contract. I was expecting an account for R1200 which was the plan (5G) and device (Samsung Galaxy Note 10+) due and payable at the end of September for September's usage. Perfect, right? WRONG! My account payable at end of September is now R2108.65. I thought I was dreaming. After 4 telephone calls to the Telkom Call Centre and other numbers 10210, 10213, 028 3130080, 081 180 etc. etc. I was informed by the consultant that I was being charged PRO RATA FOR THE 2 DAYS IN AUGUST TO THE AMOUNT OF R908.65!

I SPECIFICALLY QUERIED BILLING/AUGUST WITH BOTH THE CONSULTANT AND THE MANAGER AT THE WHALECOAST MALL. I was NEVER told I would be forced to pay for basically a full month's contract for the 2 days in August! If I was I would have simply gone back to the store on the Monday which would have been 2 September!

Both the consultant and the Manager OUTRIGHT LIED TO ME. I would NEVER have signed a contract on 30 August if I knew I would have to pay essentially a full month for 2 days use! The consultant has been with Telkom for 10+ years and I'm now meant to believe he didn't know about the pro-rata billing for the 2 days in August?

To top this wonderful tale off on my 1st call to the Call Centre the consultant HUNG UP ON ME. The 2nd Consultant we were cut off. On my 3rd call I got through and eventually managed to speak to a Supervisor. He explained the pro-rata billing and I fully understood what he said BUT MY ISSUE IS I WAS NEVER TOLD I WOULD BE BILLED R908.65 for 2 DAYS in AUGUST! I was EMPHATICALLY TOLD there would be NO FEES for those 2 days or I simply would have waited until Monday (September) to sign a new contract!

THIS IS UTTER B.S.! I never had any issues with my previous contract and was very satisfied with the service and products. I cannot believe how consultants LIE to get you to sign that new contract and end up with a problem like this. If I don't pay my service will be cut off. I am contacting the Ombudsman and local media. I won't let this rest.

Telkom has failed to resolve my case. Number [protected]. They have been debiting my account since 2015 for the amount of R200 on account/subscription that I have not subscribed to viz [protected]. I visited their Gateway Branch and spoke to Keenen at the beginning of July this year. I call was logged on 26 July 2019. I made several calls to their call center and was always told that the matter is awaiting resolution. If you I need my monies back

The contract and number was cancelled with out my knowledge, I had to phone customer care to recycle my number, that happened but my contract was not reinstated and now I received an invoice of penalty fees. I never requested for my number to be cancelled. I would like know how a contract is cancelled without my knowledge or request? What document was used to do so?