I am so upset on TD bank. I paid them my safe deposit box money a year ago on Jan 4th. They still have charge me after a year. After 3 months of opening the safe dep box acct and paying them money in advance, TD bank start sending me reminder notices that I did not pay them. I went to their branch 188-10 Hill side AVe, Hollis Ny Tel [protected], met with their officer Mr Ejaz who promised to resolve the case. After six months of visits and ph calls, the letters stopped. However, at the time of renewal again, I was charged last years fee as well. In oct and Nov 2012, I went to the branch 5 times. Spent a lot of my precious time with their staff and Sat 12/1/12 to MS Akiba D Griffin who assured me that matter is resolved. Her finding was that another acct holder with same name was credited. When I inspected the deposit ticket, I pointed to Akiba that receipt shows my acct number, how come you deposit to another acct holders acct? This morning I saw my acct was charged 2 years of safe dep box charges. I am really pissed off. I am also writing to Better business bureau, FDC, Social media platforms and every where i could reach. I am sick and tired from the unprofessional service of TD bank. Atiq Qadri NY
The complaint has been investigated and resolved to the customer’s satisfaction.