This bank is infuriating! The only thing they do very well is collect fees!!!
I have just spent about 8 hours over several days to get this bank to fix whatever "hiccup" they have in their system to allow me to download my transactions onto my new, standard financial software. First I went to the vendor and tried every permutation to correct the problem. (I've used Quicken and Quickbooks in the past without incident). Quicken said it was a problem with TD bank. So, I spent 50 minutes with their people. Nothing accomplished. How difficult is it to let me download my transactions?!!! They are incompetent and arrogant. They spend all their time figuring out new ways to rip off the customer when they should be concentrating on fixing these common mistakes.
And..."not-so-stealth-pilot", "tired of stupid---ha" and "maggie the maggot"...don't start with "you're all so stupid"----it doesn't cut it anymore. Nobody wants to hear your misguided babblings.
As for my prior complaint, the OCC compelled them to reimburse the money they had stolen. As much as I detest lawyers, I wish I was an independently wealthy one so I could devote all my time to bring this house of cards and crap to it's knees. Instead I will continue to slowly disassociate myself from TD.
I don't care if they have 50, 75 or even 100 million customers. They will eventually lose them all. Maggots!
My name is Manivone Xaiyavong and I have applied to your bank and basically got the job. I know there is a 48 hours period to have your drug screen, and finger print done. I was told by Human Resources to take my drug screening test last Friday Sept 17th at 5pm. I have everything written down, and did everything I was told to. Human Resources admitted that it was her mistake that she mixed up the time, and so she stated that she will extend the 48 hours (monday and today) to do so. As I am on my way to take the drug screen and finger print, she has cancelled my application within 48 hours. I dont think that was right, and I deserve this job. I have also reported this to the BBB.
I dealt with Lynn (Human Resources) and the numbers I reached her on is
Cell: [protected] Office: [protected]
and supposedly her Manager Lee Scott (Human Resources) at her office [protected].
Please investigate, because I will not let this go. Please reach me at [protected], or my email at Ms.[protected]@gmail.com
This past summer, someone got ahold of my debit card number and used it to make 500 or so dollars in purchases, overdrafting me well into -300 dollars. (Keep in mind that never once have I overdrafted before this) Here's where it first starts to go downhill. After calling the fraud protection, I had to speak to no less than three different people (Oh, let me get you my supervisor) to report it properly. Now I found out about the fraud because I received a package at my home that I didn't order. I told every single person I spoke to about this and that I was in the process of returning the package, but for some reason none of them decided to write this down anywhere. After reporting this, it took them well over two months to refund all 500 dollars.
Now, three months later, I'm finding out that the bank decided the big 300 dollar charge was my responsibility to pay because I received it. This is for the package that I sent back already! Nobody wrote down that I sent it back, but for some reason they all knew I received it at my home.
Oh, and here's the best part. Never once did they plan to tell me that it's my responsibility to pay that 300 dollars back. The only reason I found out was because I happened to deposit a paycheck on the day the 300 dollar charge was reversed. I called the fraud hotline again today, and they tell me that I should be receiving a letter about that on saturday, over a week and a half after they took 300 dollars out of my account. Now call me old fashioned, but I feel like a bank should give you advance notice when they take 300 dollars out of your account, putting you into negative balance. Oh, and I can't even dispute the charge until the letter comes, so I probably won't get my money back for another two months. Now this part is just venting - I'm a college student, but what if they did this to a family who had nothing but 300 dollars to live on for two more weeks? Nope. They have to wait until almost two weeks later to find out why they can't eat.
Long story short, if your debit card number gets stolen, TD bank simply doesn't care.
Opened an account in July 2009. Last transaction was posted Aug 2009. Called in March 2010 to close account while still in free promotional period with a positive balance of approximately $3. No correspondence until today, 9/23/10, when I get a letter stating they are sending my account to a collection agency for $46.83 due to under-balance fees and overdraft charges. The overdraft charges for the under-balance fees which should never have been levied in the first place. Called Customer Service to discuss the issue and alert them to their system error. Was informed that I should have visited a branch and spoken to a manager to confirm that a $3 account was closed. Are you kidding me?? They "forgave" the $20 overdraft charge because I was upset but are still sending the account to collections for $26.83 unless I bring the account to a zero balance within the next 10 days. So basically they're threatening to hurt my credit rating unless I give them $30 they never had any right to. I will NEVER do business with them again and will strongly advise everyone I know not to either.
Read all of the reviews!! THOUSANDS of people can not be wrong! TD Bank is by far the most underhanded, thieving, crooked bank in this country! What this crooked organization likes to do is not only back date checks but also it seems, they handle transactions TWICE each night. My bank rep told me that they ALWAYS enter all deposits before the debits. On more than one occassion I made a deposit whie my account was still in the positive. The following days I would check my balance and it should everything ok. Then a few days down the road I would get a notice showing insuf. funds. When I check my account, it shows that the day after my deposit, i am usually hot with insuf funds fees. When I spoke to cust. service, I was told that the chrcks came through at night, but my deposit was not registered until the morning and therefore, checks were bounced.
I also can not understand how whether you use the debit or credit transaction on your debit card, TD Bank will post it, but not deduct it from your balance for 4, 5 or six days. Debits even float around in their system for days on end, when they should be automatically deducted.
In short, if you have millions of dollars in your account, go ahead and stick with these crooks. But if you sometimes go from paycheck to paycheck, stay away from these people. they will screw you evry chance they get. And then they will remake their own rules to find new ways of screwing you. CROOKS!!!
I have a pretty funny story about how awful TD Bank is. I'm an old Commerce Bank customer who became a TD Bank customer by default. One unforeseen EZ Pass payment sent my account into the red and, of course, withing a 24 hour period I was charged with upwards of $300 in overdraft fees. That in of itself is enough to make me leave, but I was amazed with how horrible the Customer Service is. I have had people talk down to me, hang up the phone and flat out lie. The basic problem is that TD Bank's system of taking in, categorizing and clearing transactions is so convoluted that even the CS Reps cannot explain it... so they get aggravated and take it out on the customers.
But that's not new to anyone, the FUNNY part is when I decided it was time to leave. I went with an online bank so I had to get my money transfered out of TD Bank and into my new bank. I called up a rep and asked if there was a way to do that electronically. "Sure", she said, "I'll just transfer the money to the other bank. Once it clears your pending transactions, call us up and we'll close out the account." "Wait a minute, " I asked, "If you transfer out all my money, won't I get hit was a under $100 service charge and then a overdraft fee from the service charge?" And you know what... she had no idea.
It doesn't end there! I decided to go to the branch to close out my account. I had successful transfered all but about $200 to my other bank so I was going to get the cash and close it out. I spoke with one of the managers who asked for my account number and drivers license. I gave her my account number but I forgot my license at home! Guess what! They gave me the money anyhow - WITH NO PROOF OF ID!!!
I am so glad to be out of this horrible bank!!
We were trying to startup a small business in Alexandria, VA and opened up a business account with TD Bank in Centreville, VA. On July 14, We got a call from TD Bank asking us if we have authorized ACH transfer of $48, 500 to Wachovia Bank. We told them defintely not. They assured me that the money had not left the bank. A long story short, they told me that the money had already been transferred and can not be recovered and they are not taking any responsibility for this. ACH transfer was initiated on 7/13 and they called us 7/14, so why could they not stop the transfer ? Our dream of opening a business is shattered and dont know what to do. We have filed a police report with City of Alexandria. TD Bank just dont care about keeping trust and confidence of customers, especially small business. TD Bank has history of online ACH fraud and Questionable Bank incidents. One recent examples
(a) 2/9/2010: Town of Poughkeepsie, NY lost $378K in ACH Fraud transfer from TD Bank Account
(b) 3/11/2010: NJ TD Bank employee charged with bank fraud and identity theft (FBI release 3/11/10)
Good Afternoon Mr. Ed Clark CEO,
I enjoyed hearing you talk the other morning on the CBC radio show about your volunteer work with Habitat for Humanity and other charities and the substantial monies that you and your family donate to charities in the City of Toronto. I also heard you talk about your concern for and help specifically to single mothers. In addition, you spoke about the work that TD Bank was doing in the community. I have also seen your photo and articles about you and the TD Bank in various community news-type papers about the work you do with housing developments.
That radio show and TD Bank and your personal philanthropic work assertions is, in part, why I am writing to you. I am a single mother presently working at the Ontario Government as a legal assistant who regrettably has been saddled with debt from an ex-husband with a variety of mental health/substance abuse issues. If you are truly a philanthropist and concerned about helping single mothers I am asking for your help as the TD's CEO and spokesperson and personally.
I am very hard working and honest and my two children, Liam and Kaitlyn Murray, are 10 and 9 respectively and are wonderful children. I enrol them regularly in tap/ballet, Aikido, soccer, baseball, piano lessons, and more recently, Scouts of Canada. I worked until mid 2009 with a wonderful lawyer in Scarborough, Mr. John William Vaillancourt, who lost the battle for his life to a cancer treatment related heart attack. I experienced further terrific financial obstacles thereafter trying to keep a roof over my children's head, food on the table, a car on the road so I could find work and yet present a valiant face in order that my children didn't worry or know the extent of our situation.
I am a strong, proud, woman who needs a break. Granted TD Bank only made just over $1Billion in the 4th quarter in 2009, but I am writing to implore your assistance in obtaining a compassionate, reconsideration of the almost $10K in an 'interest rate differential charge' as well as a $5, 261.10 'repayment amount' in the re-finance of my mortgage . Not to be dramatic but this is quite literally food out of my children's mouths and money out of their education! Surely, TD Bank doesn't need the money at this personal cost to a struggling single-parent family. Ought not people assist those who are attempting to assist themselves rather than crippling them or crippling them to say 'we're helping others'!?!
In 2007, I had to take out a second mortgage which a personal friend was happy to advance at an 8% interest rate for $45, 000.00 Evidently, my ex-husband had defaulted on a Scotiabank line of credit which I had guaranteed and, in addition, he had not paid any realty taxes which had to be brought up to date. I was left footing the bill.
Now that I am working again (and commuting almost 2 hours each way) for the last number of months, I am finally refinancing my mortgages at a more manageable interest rate and, as a result, am being penalized exorbitantly! This is how a long time customer of TD Bank is treated?!!
I had tried to refinance earlier in the year with TD Bank, however, they would not re-finance the mortgage they held, blend or otherwise reduce the 7.65% interest rate or re-configure the two mortgages together to make payments more manageable. It was looking for those early months as if I would lose the house. I have my own business and therefore was not eligible to receive E.I. I owned a home and was not eligible for regular social assistance! It was incredibly frightening! On top of that I now need to replace my roof - apparently my property insurance depends on it and the estimate was $6, 500! How can you reconcile knowing that your salary (which you said on the show was incredible) and your lifestyle and those of your colleagues is because of penalty amounts of more that $15, 000 out of the pockets of single hard working struggling parents like myself?
My business account, RRSP mutual funds, TFSA, student loans, chequing account, savings account, td insurance, mortgage and Visa were with TD Bank. In the early 80's, I worked at the TD Bank and that was when I opened my first account with them. I would not like to admit that TD Bank earns its profits off the backs of hardworking lower income working families like myself. I put myself through school. I paid my student loans back in full. Does the average person on the street know that these kinds of ridiculous fees could be there's - they are almost prohibitive and make the re-finance a mute point!
I have calls in to the 55 King Street West, Main Floor branch regarding this payout (M#8087619) and have implored with them to take a look at this matter and see their way clear to re-consider such debilitating "prepayment charge".
Please consider this matter further Mr. Clark and I would ask that you do the right thing for (single parent) families who are hard working, honest people and intervene on our behalf with your colleagues.
Thank you very much in advance for your time and your anticipated consideration of this matter.
I closed my account with a 0 (zero) balance. Four months later, they started calling me every day, telling them I owe them $111 for some charge that they said was "disputed" at the time when the account was closed, and therefore did not show on the statement at that time. I NEVER DISPUTED ANYTHING - they simply made the whole thing up, and I ended paying for the $111 twice (the second time after they forcefully re-opened my account).
I am still not very sure I got rid of them though - they ABSOLUTELY REFUSE TO SEND YOU ANY STATEMENTS or anything showing balances, transactions, etc, "because you no longer have an account with us." They call you on Saturdays and Sunday, in the middle of the night, etc.
Oh, I forgot to mention - the reason I closed the account is because you MUST have a balance of $100 or more at all times, otherwise they charge exorbitant fees. If you have any respect for your money, find ANY OTHER BANK. They are the devil!!!
I have an existing HELOC loan with Hudson United Bank which was taken over by TD Bank. Everything is spelled...
The ATM readout will tell you that you have x for available balance, and then one minute later- after taking out some cash, it will scare the pants off you by completely messing up the balance with something that does not indicate the amount you just withdrew! I have had this happen and had it cause my account to overdraw. When you do this on a Sunday afternoon, and you've already deposited more then $100 into the ATM, and there is nothing to transfer from you savings to checking- then you are STUCK.
I have also seen the balance in my online account page show one thing one hour, and another an hour later... in a way that proves that it doesn't work corectly. For example, you get up in the AM- you check your balance, etc. There are no items pending in the "pending" area... you knew there were pending items the night before, and now it appears they have "gone through". NOPE! One hour later, a few of the pending items show up again!!! BE very Careful people!
When you ask the bank people about this they will admit the machines don't work correctly. WHAT! ? Yes- they admit it! They tell you to "use the online and the ATM onscreen systems only as REFERENCE" and that the "only way you can tell what you have in your account is to keep a running hand written roster/register". ! ! !
I thought that if a bank teller hands you a reciept it was as good as gold! As good as the word of a Judge telling you what your balance is! ? Now we see that when the ATM teller machine "hands" you a slip with the same information from the same bank, you can't trust it? ! Trust me- you CAN NOT trust the balances on those BankNorth ATM machines!
The other day, I woke up to find my "available balance" had dipped to about $12 or so in the negative. The "balance" was still around $7 or $8... in the possitive. (figure that one out!!). If you looked at the night before- the "balance" had ended at midnight being $26 ( a possitive balance!). I ran to the ATM and put in $20 thinking I was making things "safe" . Not so! later in the day I put in another $20 to make things "safer yet" and Bingo! they had charged me three overdraft fees totalling $105 !! Yet- the balance in my account had never dropped into the negative!!! (again- figure that one out! ) I had been told on the phone and perhaps in person many times by bank employees that "as long as the account is possitive at the end of the day you will not be charged overdraft fees".
Not so!!! Buyer beware!!!
TD Banknorth is a very, very greedy bank like most others I suppose. Thank goodness that we were able to find a few understanding employees who refunded the fees. If I did not need the account, I would never have it. In this day and age we are pretty much bound to have checking accounts etc. in order to cash checks, and make many transactions. It almost makes you wonder if we've sold our souls somehow already, and these credit/debit cards we carry around really are the mark of the Beast that Revelations speaks of. I certainly hope not, but without them- it is almost impossible to "buy and sell".
I went online at TD BANK to submit application for refinancing the home mortgage. On Page 3 it required to enter SSN# and there was a consent to allow TD Bank to pull credit scores. Later I decided to abondon the application and removed all the info. But TD Bank still did a credit check without me submitting my application.
Later i spoke to the customer care and they were not ready to accept the mistake and remove the credit check.
TD Bank is the worst ever, they delayed my mortgage for 1 month and I eventually lost the house. I tried to contact the load processor via emails/phone calls/voice mails, unbelievably she wouldn't get back to me day after day, and even week after week. I tried calling her suppervisor, customer service, they are not helping!!(all the BS like send her email, she will get back to you in 1 business day..blala..) and now I have to deal with them for the fees they charging me.
Stay away from this bank!!
On Sunday (8/9/10) I paid persons who had done services rendered to me by checks drawn on my account at TD...
over the past month i have tried 3 times to change my address over the phone. today my new checks come in so i call to see if my address change has gone through and it has not. adding this to putting 1 teller at the 3 driveup windows at 4 pm on fridays makes me think about going back to bank of america (JK) but i am closing my account (already moved my business account) and getting another sun bank account.
I checked my account online Friday Aug 6, 2010 because I was expecting a refund from enterprise rent a car...
I am a victim of ATM fraud in which someone stole $500 and then $200 immediately afterwards. I informed the...
After basically calling me a liar when I told TD Bank my wallet with my debit card had been pickpocketed and refusing to pay me..they have now added a new wrinkle. Previously they told me that somehow the card must have come back into my possession because there were charges made by me AFTER the thieves racked up $500 in purchases at Macys. I pointed out to them THEIR practice of posting the LARGEST debits FIRST so obviously purchases I made earlier that day would show up after the $500 which was made after 3pm in the afternoon. Their new wrinkle is that..the purchases I made after my card was stolen were made a day after my card was stolen and why hadn't I reported those as fraudulent?. Well..how could that be? Within an hour of having my card stolen I had been to their bank..stopped the card..received a new one..froze my old bank account and opened a new one. How could ANY new purchases have been made on my card by ANYONE since they had said the card was dead. And how could any purchases have been made on my old account when they froze it? As for me not reporting fraudulent charges supposedly made the day after the card was stolen. How could I know what charges were being debited? The bank had only shown me the debits from July 1st..I had no idea what charges they debited July 2nd.
This bank stinks to high heaven . I've sent in police reports..notified letters from people with me all that day as to what purchases I made and when..and even e-mails from reps at their bank as to how they post the largest debits first. What else can I do..or do I just have to sit here and let them screw me..which they obviously are doing.
TD BANK HAS RIPPED ME OFF!
I wrote out a post dated check dated July 30th in the amount of $1200. TD decided to pay out the check hitting me with $280 of overdraft fees. In addition leaving me with a zero balance in my account.
I called the [protected] customer service line and spoke to Amanda who advised that due to the fact that I'm enrolled in the TD DEBIT CARD Advance THEY DO NOT HAVE TO REFUND THAT AMOUNT.
I then asked to speak to the supervisor. The Vp of the call center named Ryan who was so SMUG and sarcastic. He advised that TD does not allow post dated checks and that I will not be refunded any of the overdraft fees that left me with NO money in my account.
Let me add that Ive been a LOYAL customer with Hudson United, then Commerce now TD, and this is the way they treat their customers??
I have 3 children and 7 days till my next pay check becomes available! What do I do now? Ryan didn't care nor was he apologetic at ALL.
He actually told me that I shouldn't write a check if I dont have the funds to cover the check. I advised him "THAT'S WHY IT WAS POST DATED!" If TD doesn't accept post dated checks then why did they honor it instead of sending it back with that notation. HAD I KNOWN..I would not have written that check with a future date on it.
I asked for his supervisor and he said her name was ANGEL who is currently on vacation and wouldn't be back till Next Tuesday. What do I do till then. Today is Friday July 23rd and I don't get paid till July 30th.
If anyone has any means of getting this type of situation resolved..PLEASE email the information to [protected]@gmail.com. SUBJECT; TD SCAM.
I am absolutely outraged!!! I recently deposited $150 into my TD Bank account using their ATM. I realized...