The complaint has been investigated and
resolved to the customer's satisfactionResolved TCF Bank — free $50 when a checking account is opened
resolved to the customer's satisfaction
I was excited to hear about the free $50 from tcf bank when you open a free checking account. All over the website it states "$50 free, YES FREE!" so I though there would be no problems. Well, I opened the account online and the website said I would receice my $50 when my account was funded, so naturally I know it would take a few days for the money to go through from my debit card. So a few days after the funding took place I did not get my money so I decided to call the 1800 number. When I called I was told I need to go to a TCF branch to present proper verification (I.D., s.s. card, ect., ). I went to the branch (on a saturday) and showed them what they needed and the teller told me I would receive my $50 on Monday. When monday rolled around I did not get my money but decided to wait a few days. Also I received a box of checks that I was told were FREE, yet they proceeded to charge my account $18.50 AND did not put my $50 in the account. At this point I was very frustrated and decided to call the 1800 number again. When I called I talked to a man who was very rude and he told me there was nothing he could do for me. Then about 10 minutes later I called again and talked to a woman who was able to reverse the check printing fee and told me I would have to wait four weeks from the date I opened my account to receive the $50. A few days ago made FIVE weeks since the date I opened my account and I called so I called the 1800 number and asked why I did not have my money and a SUPERVISOR told me that I qualified for the $50 and she would file a credit to my account and the money would be in my account in 1-3 days...Well, today made six days so I called again and spoke to a rude woman who told me I do not qualify for the $50 because I did not purchse the checks that were sent to me (the fee was reversed). I ended up hanging up on her because she was being so rude to me. I am absolutely fed up with this bank and they have been giving me the run-around for over a month now. NEVER OPEN A TCF ACCOUNT!!!
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