The complaint has been investigated and
resolved to the customer's satisfactionResolved Tata Docomo — deactivation of voice mail
resolved to the customer's satisfaction
I am having TATA DOCOMO PREPAID SIM CARD IN use for last two years. No. Iis [protected]
On 08 May 11, i activated Voice Mail service by sending a SMS as instructed, to the service provider TATA DOCOMO. Not satisfied with the service, i sent a request by typing CAN VM to 121 to cancel my voice mail.But i couldn't deactivate it. sINCE THEN I have placed request with TATA DOCOMO several times but in vain. TheIr assurance like it will be deactivated "WITHIN TWO HRS" / "WITHIN 24 HRS" / WITHIN 48 HRS" are all proved false. I spoke to customer care people ; few to remember their names as SWATIKA, RAJESWARI, MARY, then one higher official GEETA, but the end result is same. the VOICE MAIL IS STILL NOT DEACTIVATED. The poorest thing is that most of them are not even aware of technical details .Everytime u speak to them, u have to explain from day one and then an EXTREMELY POOR ASSURANCE. One of the cutomer care even went on to say to check my settings on mobile. Though i never changed my settings except for sending request SMS to the service provider, but i still checked the same.but the result is same. Now i don't have any other option but to put the TATA DOCOMO on NOTICE through this message that if in next 48 hrs, my voice mail is not deactivated, i will be copnstrained to knock the door of the court.
(EXTREMELY PATHETIC EXPERIENCE WITH CUSTOMER CARE EVEN IN THE PAST.)
The complaint has been investigated and resolved to the customer's satisfaction.