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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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T
12:11 pm EDT

Taco Bell food quality

Taco Bell 015958 Newton Ks 67114 Order 457 items 14 total expense 36.09 drive thru only. Lobby not open. Food was thrown together/ a runny mess of grease and liquids, could not even pick the burrito up. Pure trash crap.

Totally like watery beans and cheese. Tacos the same way. The Nachos Bell Grande the same way. Looked like it was turned upside down.

Was one of our favorites. Had to throw away our dinner. Reported to the young man at the window who had a so what attitude, Yes I am angry. Had put this on my mastercard. appoval 130720. Not the first time this has happened here. You know, we don't know what to do anymore...That was a lot of food and money lost. Will not order food there again. Terrie Portlock 1216 Grandview Newton Ks

Desired outcome: refund my money! Find some way to replace management at this store and clean the place up, or close the place down.

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11:34 am EDT
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Taco Bell Food order, missing items...again

I ordered a Power bowl and did not get what is supposed to come in the bowl. I received no rice, beans, nor the extra chicken that I paid extra for.

This is not the first time Taco Bell has gotten my order wrong, but I am tired of paying for things I am not getting.

This is always the case with Taco Bell and was hesitant to order from here again since the last time I ordered, items were missing and food not prepared per their standard menu. Very frustrating to pay these prices and not get what you paid for.

Desired outcome: Credit for item not prepared correctly.

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7:43 pm EDT

Taco Bell Bad service / cold food / missing item ordered

This is the third time we have been disappointed in this location. Tigard, Oregon

13305 SW Pacific Hwy - Tigard Oregon.

The order again missing a burrito and the food was cold again as well.

Order associate hurried to fill the order and did not hear to order correctly. One time I was a bit ill from the taco ordered. Tacos are just thrown together and loosely wrapped so the food is loose and falls from paper wrapping

Please could the manager take a look at how the food is processed at this location. I was told to go to another location since this one has a bad reputation.

Desired outcome: No refund but will not go there again. Please have this location audited for their handling of food overall

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11:18 am EDT
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Taco Bell Given a 5 layered burrito with a metal washer in it.

10/24/22 12:43 pm ordered Nacho Fries Box with Beefy 5 layer burrito. Had a bite of my 5 layered burrito and decided to put hot sauce inside. Opened the burrito to put hot sauce and discovered a metal washer in which would have been my next bite. Think of the possibilities of what out come could of happened with the next bite. I contacted Taco customer service 10/24/22 talked with Valencia and she informed me I would be contacted within 3 days. This is a week later and not a word, from corporate or the Taco Bell it was purchased from. This issue needs to be addressed at once.

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10:56 pm EDT
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Taco Bell Staff at Taco Bell not communicating, not caring

Do you know your website contact page doesn't work?

Please get competent people at the TB on North Main Street, Forked River, NJ. Went there as a DoorDash driver, about 2P on Oct. 30. Three drinks for pickup, none labeled. Two bags, only one labeled. I knew my customer did not have a drink so I asked if the other bag was for my customer. It got passed around the prep area, no answered me and it got put back on the pickup shelf, still not labeled. So I left. Guess what ... customer messaged me they were missing part of their order. So the unlabeled bag must have been theirs. DoorDash is my second job; I don't need the headache from an incompetent restaurant. I won't be picking up from TB for the foreseeable future until they get their act together (nor will I eat there either.) There are plenty of other restaurants I can pick up orders.

Desired outcome: Staff fired, competent people hired

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11:46 am EDT
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Taco Bell Hazardous environment

This occurred at the Butler, PA, on Wednesday, October 26, 2022, around 6:00 pm. As we entered the store, an employee was finishing mopping the floor. He left it very wet and slippery and made no attempt to dry it. As a result, my grandson slipped and fell on the floor, and my wife, who is in a wheelchair, was unable to use the bathroom. She was afraid to transfer from her wheelchair to the toilet because of the slippery floor. Why did the employee not wait until closing to mop the floor? Why did he not attempt to dry it before customers walked on it? Doesn't Taco Bell have guidelines for this procedure? We are very reluctant to return to this location.

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2:29 pm EDT
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Taco Bell Incorrect order

We were at the Toco Bell at 3644 Reynold Road, Winston-Salem, NC 27106.

We ordered our food at the drive-through window. We ordered a number 1 and a number 5 meal. The number one meal was with a Dr. Pepper and a sweet iced tea that came with our meals. When we looked in the bag and my order (A number 1) was right but the drink (Dr. Pepper) was more soda water than it was syrup. I had to through it out. The next order (The number 5 was totally wrong.) It was some kind of wrap. I tried to tell the girl at the window that it was the wrong order. She in turn tried to tell me that it was what I ordered. I told her that it was the number 5 meal. The nachos in the tray with no tomatoes. I finally had to go inside and tell them it was the wrong order. They redid the order and I received the same thing. This time I pointed right at the sign on their wall and said that this is what I ordered. They came back again with the same thing. This time I went behind the counter and pointed right at it and again it was the wrong order that they made. There were times I was asked what I was waiting for. After telling them 3 times, I finally received the right order but this time they added the tomatoes, which I didn't want in the beginning. I'm very disappointed with the service and having to wait until they got it somewhat right. We do not what our names and address handed out or used in this complaint.

Desired outcome: Hire competent people also, I think we should be compensated for the entire meals we ordered, and please make sure it's for another TocoBell.

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8:55 am EDT

Taco Bell Hours of operation.

Hello, I live in Hays Kansas and we have one Taco bell. A few months ago I went through the drive-thru at about 7:20 am, (on my way to work) and there was a sign on the speaker that stated due to not enough help, the store was not going to open until 8 am. I totally understood because a lot of restaurants at that time had to work around the worker shortage. However this morning, I pulled into the parking lot, the lights were on and the menu board was lit up, but as I got to the speaker, there was a sign that said they open at 8 am.

I could only think "how dumb is that!"

In Hays, and I'm sure a lot of cities the size of Hays, most businesses and schools open or start at 8 am.

If a large majority of your potential breakfast customers will be at work or school at 8 am, why bother opening at all for breakfast? Every morning I drive by other fast-food restaurants at 7:20 and their drive-thrus are backed up, but after 8 am they are not. I guess I am saying, Taco bell is missing the boat in regard to the breakfast crowd. That's like starting your lunch menu at 1 pm after most people are back to work after their lunch break. I do know there is still a labor shortage, but come on... other fast-food restaurants in Hays are open for the morning rush. Hopefully, this is not the "New Norm".

Thanks for your time. Steve Urban

Desired outcome: I think the store needs to go back to opening at 7 am or at least 7:30 am.

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2:12 pm EDT
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Taco Bell billed for food not received because of kiosk

FRAUD

You have taken money out of my account for food not received. I was told I had to order at your ridiculous kiosk. I waited for my order but when it never came i asked about it, which was difficult because no one wanted to make eye contact with me as i stood at the counter. Customer service is awful. After I was told they don't show my order on their screen they walked away. I asked what i should do, and they said go back to kiosk and order again. So I did.

When i got home I checked my account and I was billed for both orders. I need to be reimbursed. You can call me at [protected]. I will be filing a complaint with the state attorney general if I do not hear from you. I have already emailed twice. I live in canby oregon but this happened at the 19531 Pendleton store.

[protected]@gmail.com

Desired outcome: refund

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12:05 pm EDT
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Taco Bell Taco Bell

On Friday October 21 at 502 pm I placed an order for the taco bell on waldron road in Corpus Christi tx, the total charge was $17.37. I was charged for an additional order I did not place and was charged an additional amount of$18.39. When my husband went to the store to pick up the order they tried to give him the wrong order so he corrected them. He picked up our order but was charged for ours and the wrong order. I called the store and spoke to Regan who is the manager, I was told that I needed to bring my bank statement to show the error. This was the stores mistake and now I am expected to do all of the legwork due to your stores error. I asked if I could text the statement to her and was told no, that I had to come in. Date

Description

Amount

OCT 23 2022

Taco Bell

Fast Food

OCT 23 2022

Taco Bell

Fast Food

Amount: negative eighteen dollars and thirty nine cents– $18.39

Desired outcome: I would like a refund of the additional charge

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Update by Linda78418
Oct 23, 2022 12:08 pm EDT

On Friday October 21 at 502 pm I placed an order for the taco bell on waldron road in Corpus Christi tx, the total charge was $17.37. I was charged for an additional order I did not place and was charged an additional amount of$18.39. When my husband went to the store to pick up the order they tried to give him the wrong order so he corrected them. He picked up our order but was charged for ours and the wrong order. I called the store and spoke to Regan who is the manager, I was told that I needed to bring my bank statement to show the error. This was the stores mistake and now I am expected to do all of the legwork due to your stores error. I asked if I could text the statement to her and was told no, that I had to come in. Date

OCT 23 2022

Taco Bell

Fast Food

Amount: negative seventeen dollars and thirty seven cents– $17.37

OCT 23 2022

Taco Bell

Fast Food

Amount: negative eighteen dollars and thirty nine cents– $18.39

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9:58 pm EDT
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Taco Bell Contaminated food

I visited the Taco Bell location in Stillwater Oklahoma where I have went many times before. I ordered the deluxe nacho fry box with a unsweet tea and a Doritos Locos taco. I got home and was eating my food. I got to the last bite on my taco out of the box and it had a piece of grease pencil in it. I don’t know how much I ate because I didn’t notice till the last bite. I’m super upset that this happened because Taco Bell used to be one of my favorite places but since Covid their customer service has really went down

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11:40 am EDT
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Taco Bell Order

10/21/2022 @ 7:30pm

I placed an order with a total of $31.41 through the mobile app. The app said it was ready to be picked up so I left traveling 30 miles to get our food. They said they couldn't find our order but I informed them that the app notified me that it was ready. They didn’t know how to check the mobile app and didn’t know what to do. After waiting for an hour we left. So I’m still being charged for food they couldn’t give us. They told me to call the 1-800# to get my money back bc they “don’t have anything to do with the app”. Problem is there is no phone # listed on the app. There’s no way to contact them.

Desired outcome: I WANT MY MONEY BACK AND A MORAL GESTURE COR THE GAS I WASTED!Contact me @ [protected]@icloud.com

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1:26 pm EDT
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Taco Bell Tacos

Please send me your e mail address, so I can send you a couple pictures, they speak better then words, thank you,

i'm 90 years old, and find the internet hard to find what i;m looking for, asp

[protected]@aol.com

Take a look at the different in price and size of the tacos, which one would you order? I did, and I;m going to make some changes, maybe you should do the same. I always ate at Taco Bell for years. Just look at the pictures. wouldn;t you choice be Del Taco. same day photo.

price Taco bell $179

price Del Taco $1.189

Donald Harris

[protected] Apple Valley ca 92308

Desired outcome: three pictures of recent visit

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3:20 pm EDT
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Taco Bell Overcharged in recent order on 10/14/2022

Date Oct 14 2002 time 9:00:47

124 Providence Highway,

Order Number 2224833

Store Number 040864

I was overcharged for the above order.

I ordered on Kiosk2 3 Chalupas supreme combo, 2 spicy Potato soft taco and Two spicy potato soft taco = 32.97 + 2 + 3 = 37.97 but I was charged 57.

I am attaching the receipt.

I never had such an experience before and Taco bell is our favorite place.

Desired outcome: I would like to get back the money overcharged.

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2:45 pm EDT
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Taco Bell found a small timer in my food

I ordered a nachos bell grande , a steak queserito and drink on 10/13/22. i came home and ate the steak queserito , and then proceeded to eat the nachos bell grande. Halfway through the nachos i discovered a small kitchen timer in the bottom of the tray that had my nachos bell grande. i do have pics of reciept and timer in tray. i still have the food and timer as well in my possession . I immediately call taco bell and was told i could get another meal. Even the next morning I went to same taco bell to speak with a manager and was told the same thing. I do not want to eat another meal from your stores. I do feel my health could be in jeopardy due to not knowing how many ungloved hands touched that timer. I also feel that could have been placed there deliberately. I feel a compensation is the solution. I do plan on hiring an attorney to handle this case.

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7:53 am EDT

Taco Bell A report for the employees they work in the Taco Bell in this location

On Wednesday 10/12/22 at 11:30 p.m. We bought five CRUNCHWRAP SUPREME meat and then I went home and discovered they gave us the wrong order. It was not in meat, it was beans. Then I called the shop to close it. It was intoxicating, and

then call the shop 12: 00 At noon, Thursday .. she answered me alone, speaking English and Spanish, and I explained the story to her and talked about the problem with the wrong request. This employee was a racist and very mean and her voice was very loud she did not respect customers and refused to help me replace an order and scrambled the line in my face she speaks English and Spanish It was a woman who refused to give me her name. she’s work in the morning to the afternoon and this the address

1600 W Katella Ave, Anaheim, CA 92802..

my name is George my email address.. [protected]@yahoo.com

My phone number +[protected]

Desired outcome: this the address 1600 W Katella Ave, Anaheim, CA 92802.. my name is George my email address.. [protected]@yahoo.comMy phone number +[protected]

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Update by Gogrg Shad
Oct 14, 2022 7:56 am EDT

My family very very very sad because they lost the money for nothing from Taco Bell because they give my family wrong order and the employees they refuse to help us to switch the food the employees in the Taco Bell in this location Katella Anaheim very very mean no respect the customer doesn’t tell the customer they hang up the phone in your face they have a loud voice to Yellit ask me they talk to me very bad is not professional leave all the work over there this is the address to complete for the Taco Bell in Anaheim

1600 W Katella Ave, Anaheim, CA 92802

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11:48 pm EDT

Taco Bell mobile app

I went to get my free mexican pizza reward and the app would not let me get it. I ordered it but the app deleted it and I never got it. This is the second time this have happened with your app. I want my reward back. Maybe this time your app will work and I can get it. My e-mail address is [protected]@gmail.com. I went there on Oct.3rd. at 11:00pm. My reward was set to expire at midnight. I was there in plenty of time to get my reward.

Desired outcome: I want my reward for a free mexican pizza back.

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7:25 pm EDT

Taco Bell Cheating me

I ordered a Mexican pizza on 10-5-22 from Southaven ms state line road location. I ordered extra tomatoes and they charged me. They gave me to little chips of tomatoes because I asked for my extra tomatoes on the side. The reason I asked for it on the side is because I always order extra tomatoes and I never get extra. Seems to me I’m just gonna get cheated either way and I’ve ordered Mexican pizza forever until you stopped serving then I stopped coming. I just want what I pay for

Desired outcome: Compensation pizza or something I should own stock if I’m gonna give my money away.

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3:02 am EDT
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Taco Bell Poorly prepared/served food

Order # 966678 10/2/2022 5:40 pm, 44 N Lake Havasu AVE, Lake Havasu City, AZ.

The cheesy potatoes were cooked to death and beyond. They were inedible hard rocks. I ordered that specifically, with the box deal, as the item I was going to eat. Someone else was to eat the other items.

I tried to turn in a complaint using the 'contact us' option in the app and the website, but the submit button was disabled on both.

Desired outcome: Credit toward future purchase.Ideally, the best outcome would be better training and common sense on behalf of the employee sending the food to a paying customer.

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5:55 pm EDT
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Taco Bell incorrect order

I ordered a soft taco supreme combo received 3 soft taco shells with 1 spoonful of beef. I ordered 2 regular double steak grilled cheese buritos received 2 spicy buritos. I tried to return mistakes 9/29/22 in drive thru but was told I had to come inside - I couldn't stop. I tried again to return mistakes 10/1/22 inside and the manager told me that both items were correct, that is how supreme tacos are made and the burito was not spicy. the manager was rude and started yelling at me that I wasn't getting my money back (approx. $15), etc. I left. I have never been called a liar and treated like that anywhere. If that is Taco Bell's idea of customer service I want no part of them. The Taco Bell is #030594, 106 S. Main, Alpharetta, GA 30004.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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