Taco Bell
reviews and complaints

It's halloween and I did not want to cook tonight, stopped at Taco Bell/KFC to grab dinner - my sons burritos were both wrong (it's honestly like they don't pay attention to what we order bc this particular store they never get his burritos correct) and my husband and I both got $5 boxes with grilled chicken - 1st they had no grilled breasts ready so I settled for a grilled wing & drumstick - both we're super dry like beef jerkey and barely warm, very disappointing dinner... only
Reason for 2 stars is the girl was polite.

On 10.30.2018 I visited the taco bell located in Natchez, Ms (004309). I received the most atrocious customer service of my LIFE. I pull up to the drive thru window to order my normal favorites, (6 items). As I get to the end of my order I hear someone thru the intercom say "WITH HIS FAT [censored]". I was appalled. I could not believe this. Being a large guy I was completely embarrassed and felt discriminated against. I have had battles with depression as well, and to go to one of my favorite establishments and hear this actually made me want to cry. I got to the first window. This girl seemed nice and genuinely concerned about this happening to me. I asked for the manager she ran and got the manager. I told the manager what happened and she said she would address the issue. She didn't offer me anything at all to make me feel better, just proceeded to take my card to satisfy the price of my order. I got to the last window to pick up my food, the girl who took my order nor the girl she was speaking with over the intercom felt it appropriate to apologize for me. This is a total example of discrimination, and hate. I couldn't even enjoy my food. I teared up on the way home and gave the food to my brother. This one of the most horrible experiences of my life at a fast food restaurant. I will never go back to a taco bell if this is how you guys will treat your customers. It is not right to belittle or talk about someone through the intercom!.

The food at 3500 macCorkle Ave in Charleston WV taco Bell was old and dry the taco shell was stail and hard as a brick. We asked no tomatoes or lettuce and both was on the meal. My chicken was just as hard as the taco shell and it's was dark drown and dry. They girl who served us was fried out of her mind on who knows what ! This is called for I paid for my meal so as a PAYING customer I at least deserve a fresh meal that I am able to chew without breaking a tooth or jaw ! I will never go back there and will never give a good review about that store if it is that nasty they need shut down and better staff that knows how to make a fresh meal it's not that hard !

I went to a Taco Bell I normally don't go to, after getting off of work. I pulled up to the window the young man opened the window I said hi he did not respond, told me the amount I owed and then looked down at my security uniform, after handing him the money he walked to the back and a few seconds later returned with another young man and looked at me through the window. The one walked back I guess to make my order it took longer than it should, when I received my order I drove off and stopped down the street to look at the food. The first taco on top looked fine but the other two looked like they spit on them. When I got home I just threw it away. I'm retired from the Travis county sheriffs department, and now work for them as security, if you want more detailed information I would be glad to talk on the phone. Thank you.

Hi I always get the cheese quesadilla when I go to Taco Bell and I was eating my 3rd peice and it tasted like straight up plastic! I never complain but I'm worried! Because I swallowed it and noticed it after I tried to throw it up but I can't. :( let the location know ! The location is 9008 Holly Rd
Grand Blanc, MI 48439
United States. My stomach does feel a little upset

I live in Port Hueneme, CA, and I have been experiencing horrid service at the Port Hueneme Taco Bell. I frequently visit Taco Bell, it's close by so it's an easy choice. The past few weeks that I've gone, their freezes are always not working. Although I usually go through the drive through, I decided to go inside. Right away when I ask for a freeze, I'm being told they don't work. This has been a repeated occurrence and frankly I believe the workers don't want to serve the freezes. The girl who works there is constantly sitting off somewhere in the back, and doesn't seem to be working. I don't understand why you advertise having freezes when your workers clearly don't want to serve them. I am deeply upset and would like some sort of action to happen. Thank you.

We used to go to your Hendersonville Road, Skyland/Asheville location 1-2 times a week. Have not been back for about 6 weeks now although we now go to the Hendersonville NC location because we are Taco Bell FANS! We always get the same thing, three of your #3's and a #5. We have also enjoyed your various flavors of Freezes. That is the problem with the Hendersonville Road location. The Freeze machine is never working and we like to get 4 of those with our meals. Most times when we ordered, the cashier had to find out if it was working. Great communication and shift prep there! Just thought you would like to know because that is such a great product and it of course needs to be available. Thanks for listening!

I went to Taco Bell in the city of Beaumont, California on October 27th, 2018. I went through the drive thru and ordered a chalupa box, two double decker tacos, two cheesy bean and rice burritos, a beefy frito burrito, chips and cheese and a large pepsi. When we were able to start enjoying our meals, I noticed that I did not get my beefy frito burrito. Instead we were given three cheesy bean and rice burritos. I was disappointed but took one of the burritos to eat. About three bites in, I felt something a little hard in my mouth. When I pulled it out of my mouth, I realized it was a piece of plastic! My family was very saddened by this, number one because I could have swallowed that plastic, number two, we hadn't eaten all day and we ended up throwing everything we ordered away because we did not trust what could be in the other food. When I went to look for the receipt, there was not one. I am very disappointed in the way your food handlers deal with the food that is going out to your customers. Not only would I like to be compensated for my loss, I would like a little more. Again I could have swallowed that plastic. I look forward to hearing from you as soon as possible.

I'm only complaining cause this is at least the 3rd time I have had issues at this location. Previously I have waited at the drive through, FAR after their open time and haven't been helped. Tried to go in, but someone comes to the door go and says they aren't open cause the manager didn't show up. This has happened more than once. Today the same thing happened but I was able to enter. I told the 2 employees that I had been waiting in the drive through for a while. They looked at each other, shrugged their shoulders and said nothing. I continued to order my breakfast, as the one employee continues to take my order and tells me it's his second day. Then goes to make my food while the other one goes to the restroom. He comes back and says he doesn't know what he is doing so is looking for a picture up on the order board so he knows what might go on it, because "no one seems to want to help him"...eventually the lady who was sitting in the dining area on her cellphone got up and helped him while still on her phone.

I'm not one to complain, but it's a regular occurrence that this happens.

My husband and I went to Taco Bell in Greenwood, IN and was never greeted by the manager or other employees. A few of the workers looked our way and seen us standing at the counter waiting to order but they just went about their business. I noticed the manager was one of those employees that just looked at us and walked the other way. Now my husband and I stood at the counter for 15 minutes waiting for someone to take our order another 5 minutes passed still no-one came to take our order. We endes up just leaving and going to a different restaurant. While we was standing there for a total of 20 minutes not one time did anybody say we will be with you in a minute. We will NEVER go back to that Taco Bell. I would rather drive all the way across town to get to a Taco Bell then to return to this one.

To save time I tried online ordering for the first time. Order went thru perfectly and pickup time was entered. I arrived 4:50 pm for 5pm pickup and was told to wait for the order. I waited, and waited, and at 5:15pm asked where was the order? The cashier went to the rear, spoke to someone and returned to serve others at the counter. I must also add that between 5 and 5:15pm four people walked in from outside and were served their food. At 5:25pm I again asked for the order and again the cashier spoke to someone in the back. I asked for the manager and requested a refund as the order had already been paid. The manager issued me a refund and before I left I asked her what was the problem? She stated that she didn't know...
There were 7 people working in the food prep area and one on the floor wiping tables. I left the restaurant and went elsewhere for dinner.

Me and my wife frequent this restaurant quite a bit just tonight was probably the worst experience we have had the food was awful .service was awful by the pictures you can tell what our service was like very unprofessional .the way they took our order the way they handle the money transaction it was just a very unprofessional night we we did not eat the food fairing what it will taste like by the pictures you can tell and probably wasn't going to be appetizing I'm hoping this is not the type of service you are promoting for your business

I love Taco Bell! Always have, but oxford Taco Bell is ridiculous! I spent an hr in line today just like I always do! The food is just ok, but it doesn't matter if when I get it it's cold and soggy. Every time it's like this! I've actually never complained on one of these things but it's too much! The wait is ridiculous and the service is POOR. It's not fast food if it takes an hr AFTER I've paid to get my food.

Thanks!

Hello, I wanted to bring it to someone's attention that today was the third time in a month that I have ordered at the drive through and once at my destination noticed the my order was not correct. On all 3 occasions, I ordered 2 bean burritos and 2 burrito supremes. And on all 3 occasions I received all bean burritos. No supreme. I did pay for the supreme. And this was at 3 different stores. I thought someone needs to know so that better order checks are done on to go orders. Thank you Ed

Disturbed went to Taco Bell drive thru today.
Ordered lunch combo - no receipt and no napkins.

Do you know anyone who can eat a taco without spilling something.

Do I have to ASK for the receipt and napkins.

Is there a shortage of napkins and did I not get a receipt because you
do no want me to know who you are or did you overcharge Me/

Not Happy

I just picked up a mobile order and the power bowl I ordered did not have any chicken! Also, the lettuce had wilted brown spots and there was only a tablespoon of black beans and the rest was the guacamole, sour cream, cheese and a few tomatoes. I have tried to call them and it rings until I get a busy fax machine tone and i've tried several times to email a complaint on a different taco bell website and it says the site is down! I have ordered this before without problem but this is infuriating!

I ate at taco bell on monday Oct 22nd in St Clair Pa. I got the double chalupa. It was horrible! It fell apart there was very little meat in it and way to much lettuce. But the worst part was that as soon as i bit into it it fell apart. I would never eat that again. Thank you for allowing me to voice my compaint. My email is [protected]@gmail.com if u need to contact me. I am very disappoined in Taco Bell

Went to Taco Bell on gallatin rd on oct 21. Sunday evening restaurant door was locked at 6 o'clock in evening. So had to go through drive thru. Was out of chalupas and would only let me do one order at a time when my sons girlfriend was getting a separate order. I asked why was the door locked and why could I only order one time. She said they were short staffed. Told me there was another Taco Bell on Dickerson rd sister. Rude. Something needs to be done with this Taco Bell. My friend went a couple weeks ago and they threw a coke all over her car. District manager called her and told her they all wouldn't have a job the next day. Apparently they are all still working with that attitude.

There were only 3 employees working and orders were slow. The person attending the register was new. They did not have any receipt paper so customers did not receive a receipt and said it was because they had a new manager and they were only helping out this location. The location of the Taco Bell is on veterans memorial before Antoine in Houston Texas. Food took about 7-8min to be taken to customers it wasn't even delivered on a tray. Horrible customer service experience. I would not visit this Taco Bell location anytime in the future unless employees were properly trained and the location was equipped with receipt paper.