Taco Bell

I do not eat meat, and ordered potato soft taco, black bean burrito, and a cheese quesadilla. I did not receive my taco or burrito. I don't eat meat. This upsets me to the fullest! My husband will benefit from the other things in my bag, but it's not what I ordered or wanted. This was after the order was read back to me... Spicy tostada add sour cream, black bean burrito, and a cheese quesadilla. My husband has three meat dishes to eat and I have essentially nothing. I'll not go back again, although it was a staple. Ugh!

7/9/2017, 8:35 a.m. This Taco Bell is close to my house and I've given them so many chances. If you do get a chance to place your order, you had best check it because most likely it will not all be there. Today, for the 2nd time, I didn't even get to place an order. At the drive thru I was greeted and then they never got back to me. When I do get to order and get my order it is never all there. I've never complained until now because I don't want to get someone who makes min. wage in any trouble, but this is frustrating. When I go there I never know if I'm going to have to just drive away because I'm being ignored. The guy this morning acted like he would take my order and then never got back to me. I was the only customer there too. The worst service ever at a Taco Bell.

Tonight 07/08/2017 at 9:45 pm east time I went to taco bell located at 1199 Berkshire blvd Wyomissing PA 19610 and I was at the drive true and was looking at the big menu to order food for me and my family and we was not ready to order yet so I courtesy ask the person on the phone for more time because we was reading the menu and he said the he can't wait because they have a timer of 30 seconds and it's really takes more then three minutes to go over the huge selection of food that they have and was for a family of 6 so it was a big order and the employee keeps telling me to hurry up because the time and respond him the we was not ready yet and he said the he can't take my order and I went inside the store and ask for the manager and explain the situation and the manager tells me the if don't like to go across the street to burguer king and I ask the manager for his name and he answer "Andy" and I ask him to give me information of his superior supervisor and said the he is the big boss. My family and I are very upset with this situation.

7-8-2017
This is the 2nd Saturday in a row that there have been dogs in the restaurant. Eating off table and chairs. They said they have dogs in there almost every hour of the day. Health Department will be notified. If they had an area for dogs that might be one thing but to eat where people eat..NO NO. Manager said the tables & chairs are wiped down every half hour or if they have time. Table was wiped with a dirty rag and never the side of the table nor the chair where the dogs tongue was all over. Sad to say until you have a designated area for pets I will continue to post on Facebook & pictures from now on. I might not be eating there but I will be there for picture taking. Last Saturday one of the workers in the back wanted the man to leave the dog with her. You need to have an area for people with their dogs. Some people are afraid of dogs no matter the size. They sure do not need to have access to where people are sitting with their food. They were NOT service dogs. Your feed back would be appreciated. Debbie Hight email..debbie.[protected]@live.com

When I ordered my Double Chalupa Box I was told it is 6.99 plus tax. I said the commercial says it's 5 bucks, the employee said no it is 6.99. I went ahead and ordered it anyways. While I was eating my meal the commercial came on and simply stated it was 5 dollars. Now I know 2 bucks isn't a lot but that is false advertisement. Please tell me why I was overcharged!

Every single Friday and Saturday around 2 am. I am told the system is down.. I highly doubt that when most of the employees are standing out side smokin every time. This is at the western hills location in Cincinnati ohio. It gets really old. Why say on the sign open til 3 or later and it never is on Fridays and saturdays.. sounds like they don't wanna deal with the bar rush to me.

went to taco bell on seneca in wichita ks and was treated like trash, was walking me and my niece and we wanted some taco bell. The gentleman at the window was very rude about the situation he said he had to ask the manager if he can take my order I said why we don't have anything I stepback here and let you take my order the manager came to the window and said we are not taking orders that way very rude really I think it was very unprofessional the way she treated me and my niece I have went there many times driving and seeing people walking they getting their orders and there wasn't treated the way we was I mean like was because we were black and I told him that we didn't have anything I will stand back here and let you take my order and the lady at the drive-thru then Kayla said we're not taking orders that way so I asked her I called back and I asked her what was her name in the gentleman's name at the window she said I will give you my name and another manager's name I forgot the manager's name but I believe that I was treated poorly never will again the employees there are very rude managers there doesn't have any customer service skills so why are they even working in a customer service restaurant that's okay because Pizza Hunt took care of the problem it was 12 and I asked them if they can order because how I was treated how was treated at your establishment I will be posting on Facebook never to eat at Taco Bell on Seneca in Wichita Kansas if you want to be treated like dirt I think there are very unprofessional there

Hello,
I've been a customer with you for most of my life. I'm 55.
I just went through the drive thru at our local Taco Bell and believe me, I understand that things happen and have understood in the past. This time I feel the need to complain as this branch has been going down hill for a while. I go to the Burien, WA. branch.
I bought 3 crispy tacos and 2 burrito Supremes'.
First off the tacos were soft. I don't like soft tacos. Then I go to eat my burrito and it worse than any plain bean burrito. It was as flat as a pancake with nothing supreme about it. Like I said, I understand that things happen and let it go. I don't feel like I should have to take the time in my car to check each item to make sure it's correct when I just agreed that it was correct on the screen at the drive thru. The fact that it was just under $13 for practically nothing (flour & beans) is what I'm having a problem with.
I really hope that this isn't the beginning of the end of the only fast food place that I go to. I usually cook and fine dine but I love my Taco Bell. I'm very disappointed after all these years.
Your truly,
Lisa Holloway

I was at the taco bell in edgewater Colorado I went to the drive thru and had today wait about 7 minutes before that took my order and kept telling the guy at the drive thru hello he told me that he would be with me in Just a minute well 3 minutes went by and still no response from him in the drive thru I said hello 1 more time and he answered back and said I Will be with u and when he finally took my order I ordered 4 crunchy tacos and 1 beef burrito supreme and when I got home I opened up 1 taco and it was the wrong order and by the time I drove back to taco bell thay were closed and I got stuck with someone else's order wasn't to happy with there service the time of the order was at 9:05pm and the order number on the ticket was 366117 and the cashiers name was Anthony r he also had a smirk on his face like it was funny.

Hi,
I am Vegan and and I have went to Taco Bell several times and ordered my items with no beef, no cheese, and no sour cream. I asked to substitute the meat for Spanish rice. I understand that the employees do not like that, obviously, but I just had neck surgery and Taco Bell is the closest fast food restaurant to my house. I am not supposed to be driving Either.

Your employee named Mike that works the day shift came out and asked me if I had ever had a bacon cheeseburger... I was very upset to hear that.

Tonight I went there to order a soft taco supreme with no beef. I got home and there was beef on it, as usual.

I didn't take it back because it's after 11:00 p.m. and I don't feel like driving this late, So I threw it away as I always do. Just so that Taco Bell is aware, there are many Vegans in this world, and if you can't accommodate the simple specifics that we are requesting, then I am Done with Taco Bell.

I am in the retail business myself, and as we all know the customer comes First.

I would just ask to please talk to your team about this, As I don't want any other Vegan to have to go through what I have gone through.

Especially with the Harsh remarks from your staff, teasing me about my Vegan lifestyle.

Please have someone get back-to me about this unfortunate matter.

Thank you,
Ms. Clark

Phone # [protected]
Please keep this number confidential.

Thank you.

Asked for no tomato, no beans, asked that the meat and cheese be separate from chips. I received maybe bites of meat and cheese together. Also overheard someone through the microphone say they're asking for too much. Got to the window asked for sauce and didn't receive any. Also asked for cheesy potatoes and didn't receive any forks. I'm sure I'm not supposed to eat them with my hands. Rude seevice

I called and spoke with customer service already but I wanted to show you what I pulled out of my bag when I got to work to eat. The shells are ice cold the meat is cold there's no sour cream on them and I paid 1.20 for there to be sour cream on all of them. One of the hard shell tacos has almost no meat in. I waited at the windo for 7-10 minutes for cold food and food without sour cream and received very poor service. The girl at the window had her back towards me the whole time leaning on the window

On July 4, 2017, I went through the drive through of the Taco Bell at 2407 W March Ln in Stockton, CA. I first ordered a large Baja blast freeze and was informed that they did not have any freezes at the moment. Upon ordering a different drink, I was informed that the drinks they DID have, however, were of a very slim selection. Next, I ordered 3 nacho cheese Doritos locos tacos supremes. At the next window the employee was very apologetic for the situation and gave me my order. Then when I got home and started to eat I realized that I didn't get what I ordered and what I pay extra for every single time I go to that Taco Bell I didn't get. It was a pretty simple order just make the tacos supreme, but if they can't even get that right and waste my time and money why should I ever go back.
Essentially, the franchise at this location did not offer what we specifically went there for and we had to settle for less than expected. Upon arriving home, we found out that what was initially a compromise was even less than satisfactory.

On July 3, 2017 we purchased $19.92 in food. They had a sign stating they had to lettuce but offered nothing to fill the taco, tostado or Burreto.
There is a Walmart within 100 yards of the store so why would a manager not make an effort to provide ?
Does Taco Bell not provide quality service ? As a past Manager of a service organization I find this to be unacceptable.
If this is the type of service we have to deal with in the future we will refrain from eating at this establishment.

We are traveling through santa fe with our family for the 4th of july. Its late at night and we were hungry and our two sons, ages 12 and 13 needed to use the restroom. I'm assuming by the way the manager alfredo reacted that the front doors were suppose to be locked. The manager alfredo told my 13 year old son, "what the [censor] are you coming in here so [censor]ing late for?" my 13 year old was kinda thrown off guard by it as just shrugged his shoulders. Meanwhile my 12 year old is trying to use the restroom. We are watching from outside in our cars. So we see they are having a conversation of some sort. Alfredo then proceeded to tell my son the he's paranoid as [censor] and that if they don't get out he's going to call the [censor]ing cops. My 13 year old told him ok, i'll get my brother and apologized. My 12 year old didn't get to use the restroom because his older brother was freaked out by alfredos insane behavior and just wanted to get out.
We went through the drive through and confronted alfredo, who denied the whole thing. Alfredo proceeded to tell us they stormed through the doors that apparently were locked, but weren't obviously... Because he hadn't done his job correctly. None the less the way he handled the situation was uncalled for and very unprofessional. When my husband tried to talk to alfredo at the window alfredo shut the window on him mid sentence. Once again proving he has no people skills and shouldn't be in management in the first place. My name is michelle holguin, husband danny holguin and we very much look to hear back from someone in regards to this incident that took place at the taco bell in santa fe nm off cerellos rd. 5040 cerillos rd
We can be reached at [protected]
Thank you for your concern,
Danny and michelle holguin

My name is Adam Jacob, I eat at this taco Bell about 2-3 times a week. I am so fed up with the service that they give. My order through the drive thru is always wrong and I end up what the wrong order, I go in and tell them that my order is wrong and the employees in the Santee, CA branch get nasty and tell me that it's my fault. I am a big fan of your food and almost never get what I ordered, I hope that something can be fixed and me made happy. I don't want to leave a bad review about my service because I am not that person but I choose to go this route instead. Thank you and my email is [protected]@yahoo.com

On July 3rd, 2017 at 7:35 pm my husband ordered a Chalupa meal beef supreme with no tomatoes and a few other things. At the end of the order, he was told that they didn't have any lettuce. Not a huge deal, but it's definitely preferred. He asked for mild and hot sauce and again was told they were out of both. Luckily we had some at home. Once I opened my meal, my first Chalupa had tomatoes and very little everything else. The second one didn't have tomatoes, but also didn't have sour cream and again very little meat and cheese. I felt like I was eating a deep friend shell with nothing inside. I'm a loyal customer (almost once a week), but am extremely disappointed in the lack of service and supplies tonight.

I don't want a refund, but a gift card for the $8.00 I spent on eating an almost empty deep friend shell would be fantastic. At the least, please make sure you have the basic supplies necessary to be open for business.

I ordered 3 Chalupas got all the way home and there was no meat on them. Then when I took them back the manager on duty wanted to argue about it and the cook in front on line was laughing about it. It was 6 PM 7-3-17.
This will be the last time I go to Taco Bell. I have never seen a manger that wanted to argue with a customer. And cooks that thought everything was funny.

Today i stopped and asked for their Strawberry frozen drink and was informed that they are no longer able to get this product but it is still on the menu. So i asked for Dr. Pepper instead and was informed that they are out of Dr. Pepper until the truck comes tomorrow. Last week when i asked for salt i was told they no longer have salt. They asked if i wanted hot sauce and i said yes but didn't get any. Also had a Mexican Pizza and was not given any silverware to eat it with. A while back i got taco's and when i opened them their was no lettuce on them. So i went back and was told they were out of Lettuce. By the way i almost always go through the drive-thru.

I purchased two double Chalupas from a franchise the taco bell on north Monroe at in Tallahassee FL. 32303 on Saturday 7/1/2017 and was totally disappointed. They did not have have double anything except the chalupa shell. If it was compared to the commercial double chalupa I would have too say it is false advertisement. I love eating at taco bell, but I will no longer believe your Commercials