In the Drive Thru, I ordered 2 chalupas with no sour cream and no tomatos. She repeated the order back and of course when I got home there were tomatos and sour cream. At $2.50 a Chalupa, this is an expensive mistake. It doesn't help calling because they either don't speak English, or they just tell you to bring the order back in with the receipt, well my receipt didn't say no sour cream, no tomatos - and I'm not going to drive back and let the rest of the food get cold in the meantime. This is so irritating!! If they hired people that can speak and understand ENGLISH, it would eliminate these careless mistakes. Everytime my kids ask for Taco Bell, I talk them into Del Taco instead just because Taco Bell can never get the order right. It's kinda hard to open up every food item to make sure it's correct while still in the drive thru!
The food problems are escallating in poor performance salads with little on them tacos with little or nothing on them tequitos with hot suce on them when in the past they have been good, staff not upfront and customers building up and staff looking like what and not waiting on the customer, condiments and napkins totally empty, drink station in disaray and not stocked, tea is out quite alot this is the only thing I can drink, the condition of lobby is poor lighting cieling tiles look bad and employees are eating at tables and leaving personal items on them. This is not a way to run this establishment. this is the way to run off business.
This is a new one. My struggling college student son parked in the Taco Bell parking lot to eat lunch and...
I stopped to eat at your Monticello Taco bell, the store was a mess, the food was cold, and your manager was rude! I was so upset after paying for food that I couldn't eat! I stopped at this resturant many times last spring on my way home from my cabin, and always enjoyed my visit, but I have to say the last 4 times that I have stopped in the last 2 months, it's been a bad exsperience. So on Sunday May 3rd I stopped at 1:30 pm and just couldn't believe how bad the store was. And the manager working wasn't doing her job at all. Funny thing is, each time I stopped it's been the same manager working. I could hear her talking to the employees about how she has to get let some people go! and then watched her go outside to smoke, I couldn't believe my eyes. The stores a mess, the food is cold and your employees are busy! But she had time to smoke. I wasn't going to complain but then thought if I don't say something things wont change. so I called the store later that night and talked to a male employee, and asked him who there managers were that were working that day, He said my General manager was the only one there that day, I asked for her name, and he hesitated to tell me and asked if he could leave her a message. I said no I just want her name, he gave it to me. But didn't sound like he really wanted to. Her name is Dustine, and This is the same girl that has been there the other 3 times I visited. I know now not to eat there if I see her in the future. I really enjoy getting my taco's after a long weekend at the cabin, but now will have to go else where to get them.
it is nothing they make mit out to be it is no more than a taco salad with beans and rice if you are lucky enough to any beans and rice with it hardly any meet it was all lettuce not like the comercial were the guy had to search for the lettuce we had to search everthing but
We saw the new fully loaded taco salad commercial on TV and it basically advertised that there is practically...
my son slipped and fell at the taco bell resturant on 12 mile rd just west of dequindre another costomer...
I went through the drive-thru at this location and ordered a taco salad. They often times have a taco salad on display underneath a bell jar in the dinning area. This sits there all day! Well, the night I went through the drive-thru... I got the day-old taco salad. When I got home, no less than three minutes later, I opened the taco salad…. The sour cream was glazed over and hard, the “meat” and beans were stone cold. The lettuce was very, very dry. I am 100% positive that they gave me a day-old taco salad. I've also been over-charged at this location several times. Watch your # when you do business with this location.
Our Taco Bell in Brewton has got to be the worst one ever. I've lived in large cities and there service and cleaness was great but not here. This town is small and you think they would care about how they treat everyone. They are rude. Its not nice to go and pay money for food and they act as if you are bothering them. Hello, I'm paying your paycheck be polite.
Also, they never have food. I can count 4 incidents where they had either ran out of tomatoes or meat. Today I went back hoping they were better, but nope the drive thru was broke so you had to go in. The menu board in the drive thru has wrong prices. Seriously, they need new management or something.
I Daniel Blanks ordered food from taco bell.
1grande chicken quesedilla (burned black)
1mexican pizza (did not get it)
1hard shell taco (very good)
2 mexi melts (cheese was not melted)
When i called the manager Mark Young .He said to bring the food and the reciept . I told him that i had fed the quesedilla to my dog. He said thats okay just bring him the reciept and he'll solve my problem. When i returned back to the store He says do you have your reciept I handed i to him. He had one of his employees make the food.When his employee found out he had to do some work over again, he says he man next time dont feed the food to your dog or throw it away! I said yes sir i got it . After that I stood waiting I heard him says " I dont see his dog payin a federal income tax'' So i left the store very mad with no food and without my refund It was rude and disrespectful for him to say that to control myself from hurting him I left the store
I went to this Taco Bell/KFC on 2/20 and ordered 2 tacos + a water. They charged me a $1.50 for a water! The...
I was customer # 394 at Taco Bell in Missouri City, Texas. I went through drivetru and it was a hispanic girl with a cap on, heavy build told me the pepperoni pizza would take 7 minutes and pullup. I waited in front for about 25 minutes, no one ever came to deliver but they had charged my credit card, well the rest of food I had was now cold. When I saw no one was coming to bring it, I drive back through drive thru and now this smart --- avoids dealing with me ( the hispanic girl or light skinned whatever and walks and laughs and tells little black girl to help me. She then asks about my pizza and they still don't have it ready. Finally the little black girl apologizes, it wasn't her fault that she was working with this stupid uncaring person. I did call back and complain to Edward manger, how far it goes it don't know. There are lots of people who would love to do her job and do it well > I guess if I was mexican I would have gotten better service from her. Diana Ina
I bit, choked on, and swallowed a piece of glass that was served to me in my soft taco! I have three witnesses, and your staff acted as if they didn't give a damn that I was cut and bleeding in your restaurant. I am currently seeking legal advice so that I can sue you for what your worth. They didn't have to be so rude and inconsiderate. Tha store was number 023768. Mobile, AL. I hope you care at least a fraction of a bit more than your employees. Sincerely, Aaron Richman
New Years Eve me and my five year old son went to Taco Bell to eat. We both ordered our usual burritos and drinks. The next morning we both woke up vomiting and having horrible diarrhea. My son was scared and me being six months pregnant got sent to the ER and had IV fluids put in and both my son and I were both diagnosed with food posining. Be careful when you eat at Taco Bell this experience was horrible and is very serious! I did call into the Environmental hotlie and filed a report with them.
I drove through Taco Bell this afternoon with an order for various taco items. We were ordering 8 different items. I paid for 8 and received a receipt for 8 but there were only 6 items in the bag. Because all of the wrappers and contents look the same, it is virtually impossible to check which is a gordita, taco, burrito, etc. while in the drive through. When I tapped on the drive through window, I told the worker that I had not received two items. He just stared at me then finally reached out for my bag and receipt. He disappeared into the store and was gone for a long time, finally returning with the bag again. He told me that my two gorditas were not in the bag, making it sound like my fault. I said that his happens more than 50% of the time at this Taco Bell and very very often at nearly all Taco Bells. I suggested that if they did a count of the items, at least they would have the right number. He didn't respond but sneered at me and said "have a nice day". When we got to our destination and looked at the food, we discovered, that the gorditas still weren't in the bag, instead they had given us plain tacos instead, a much cheapter item. Moreover, one of the other items was wrong as well. This happens far too often.
Ordered dinner for my daughter and I and when we got home, our dessert was missing. We called the store and they said that we could come pick up the missing food and for our inconvience we could have a cinnamon twist or something. My daughter went to pick up the food, she was told that we could have the food we were missing but nothing more. I feel like I was lied to and had to go and use my gas to drive across town, to pick up the food that they forgot, then to be told that we couldnt have anything for our efforts, just angered me. I'm tired of having to waste my time and money for someone elses mistakes. I understand it was a mistake, but tell me I can have something and then change you mind. I'm through with Taco Bell
I was a patron inside this restaurant along with my husband and son. I placed my order, then realized as I was walking to my seat that the floor was extremely slippery and greasy. I politely mentioned this to the cashier, saying that I wouldn't want to see someone fall and get hurt. She said to me, "that's why we have the wet floor sign out." and turned away. I felt this was very rude, and nothing was done about the floor. Being in customer service myself, this was not the solution I was looking for. She was very non-commital and dismissed me like a child. I will not be back.
I waited in line at taco bell for 30 minutes. I finaly was next in line, It took the car in front of me 20 minutes to even get them to take her order.. Everyone in line was either blowing their horns or leaving. I counted 15 cars that left. A worker finaly came outside and told the customers to quit honking their horns as she could'nt hear to take the outside orders. The reason the customers were honking their horns is because a lady had waited as long as everyone else and her order was wrong & did not want to wait in the drive thru again. She was knocking on the door & they wouldn't let her in they had just locked the door. If the worker hadn't come outside to scream at the customers the Lady wouldn't have been lt in. I know the worker was just mad at the horn honking because the lady in front of me yelled out of her window that no one had attemped to take her order. If the girl inside had enough time to come out and yell at customers, she had enough time to take an order or fill an order. I then left after being in line so long and also being appalled by her rudeness..Her response to all the customers was she was only one of two people working inside and the drive thru and could only do so much. I feel she was correct, and was told that this was a common practice at night. Taco bell should be held responible this is ridiculos. I guess they don't need the bussiness. I later went back to see if the line had shortened once the lobby closed. It had not. I arrived the 1st time @ 9:30 pm stayed till 10:05, Left and returned @10:30. The drive thru line was all the way around the building and into the street On both occassions. I went inside not knowing the lobby closed @ 10:00 PM. A customer let me in. They explained to me that the lobby was closed but they would still take my order. I was appaled at the way customers were talking to the workers as they pulled up at the drive thru. They were cussed at yelled at and called very ugly names. I now see both sides as a consumer and as the employee. This is ridiculos. Is taco bell making so much money that they don't need the bussiness because I know they lost a lot of sales today at least 30 drive offs, not including the people that couldn't pull up in the restaurant because traffic was backed up in the road. Is bringing in extra help during the holidays not cost effective for this resturant? I know they lost way more money than paying and extra employee or two. If this is common practice I will not ever return to this location or any other one. I think that upper management is to blame. No one should be treated this way after all it is "fast? food"
On Friday December 19th at 11:00 a.m. My husband went through the drive through of th TacoBell at 2890 W.11th...
I would like to make a complaint against assistant manager david frey. he has called my daughter from the...