CB Telecommunications T-Mobile USA Complaints #2-21

T-Mobile USA review: T-satellite charges on a plan I wish to cancel as per website.

DSCC Consulting Co. of US

Sep 30, 2026 11:31 am UTC

Verified customer

Featured review

I have been trying to cancel a T-satellite plan of $10 a month that I obtained through the T-satellite website, and the reason is I do not have a cell phone to connect it to and I do not wish to buy a new cell phone service plan at this time. The T-satellite website had information on it showing that it could be canceled at any time, however, I am not able to get them to process my request to cancel by telephone or online. The Riverhead, NY T-mobile store ignores customers that wait for a hour and more before asking if they could be of help. I am not able to get this $10 a month canceled and it is not being used.

Claimed loss: $10 a month since 9/18/2026 and continuing without authorization.

Desired outcome: To cancel the entire T-satellite plan of $10 per month online, by telephone, or by appointment in store as shown on website in fine print.

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