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CB Banks Synchrony Bank Complaints #2-21
Synchrony Bank

Synchrony Bank review: Fraud department

J
Author of the review
2:13 pm UTC
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My elderly father's account was locked in July, due to his lack of payments. I stepped in at that time to assist him with his finances as he is dealing with memory loss and confusion. We paid off the balance and the card was unlocked. However, it continued to be declined when he tried to use it. In addition, we wanted to report some fraudulent charges and they made it impossible to verify his identity. We made a video of his face, face ID, voice recognition... everything, and they still wouldn't even give us access to be able to report these charges. It has been two months and we are STILL locked out of his account.

Desired outcome: card access

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  1. Synchrony Bank Contacts

  2. Synchrony Bank phone numbers
    +1 (866) 419-4096
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    Customer Service
    +1 (866) 893-7864
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    CareCredit
    +1 (800) 677-0718
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    CareCredit, Open An Account
    +1 (866) 226-5638
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    Savings Products
    +1 (800) 333-1082
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    Small-Medium Sized Businesses
    +1 (866) 838-0655
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    Prospective Business Partners
    +1 (800) 859-9975
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    Healthcare Providers
    +1 (800) 300-3046
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    Healthcare Providers, Prospective Partners
    +1 (855) 875-1850
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    Digital Help Desk
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  3. Synchrony Bank emails
  4. Synchrony Bank address
    950 Forrer Blvd, Dayton, Ohio, 45420, United States
  5. Synchrony Bank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 14, 2026
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Synchrony Bank Category
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