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CB Banks Synchrony Bank
Synchrony Bank

Synchrony Bank review: Credit card

E
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8:51 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

on March 20th 2026 I spoke with Elisha in regards to an unknown $27.00 fee charged to my card. I was told it was a fee in regard to a glitch in making a payment on line for my TJ maxx credit card.

I have been a loyal customer for years and typically pay my bill in full ahead of time on line. The day I paid I checked my bank account and noticed the payment did not come out so I called number on back of TJ Mxx card to see what happened. Customer service told me the payment I made was declined. I was surprised as this has never happened before. I paid again over the phone with customer service. Next thing know i see $27.00 charged to my account. I called and was told i was charged for the payment being declined due to incorrect bank number "I " put in. I do NOT put in any numbers as it automatically goes to auto fill every time without a problem. I explained over and over to Elisha and she refused to reimburse the charge. I don't know what the glitch was yet I was never told I would be charged such an amount due to an obvious glitch. Please remove this charge for me. I will next go to VT consumer protection as this is not ok .This charge was more than half of what I owed.
thank you

Claimed loss: $27.00

Desired outcome: $27.00

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  1. Synchrony Bank Contacts

  2. Synchrony Bank phone numbers
    +1 (866) 419-4096
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    Customer Service
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    CareCredit
    +1 (800) 677-0718
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    CareCredit, Open An Account
    +1 (866) 226-5638
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    Savings Products
    +1 (800) 333-1082
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    Small-Medium Sized Businesses
    +1 (866) 838-0655
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    Prospective Business Partners
    +1 (800) 859-9975
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    Healthcare Providers
    +1 (800) 300-3046
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    Healthcare Providers, Prospective Partners
    +1 (855) 875-1850
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  3. Synchrony Bank emails
  4. Synchrony Bank address
    950 Forrer Blvd, Dayton, Ohio, 45420, United States
  5. Synchrony Bank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 04, 2026
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Synchrony Bank Category
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