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Synapse Group
reviews & complaints
Synapse Group
reviews & complaints

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31 complaints
14 resolved 17 unresolved

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Synapse Group reviews & complaints

Synapse Group complaints 31

Synapse Group - automatic renewal of trial magazines at a high rate

After sending trial subscriptions to several family members, I've received a statement they will be automatically renewed at a very high rate unless I call to cancel. When I called, I had to deal...

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S

Synapse Group - magazine subscription ordering/renewal/cancellation co.

These guys are nothing but crooks!!! I received a postcard in the mail saying they were automatically renewing my subscription and charging something they called "using my account # you agreed to be...

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J
Dec 22, 2015

Synapse Group - unsolicited magazine subscriptions

I just received a card stating that this company is going to be automatically renewing 4 different magazines I subscribed to as a special rate for 1 year previously. I have not dealt with...

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R
Oct 31, 2015

Synapse Group - automatic magazine renewal service

Received a postcard stating that my Conde Nast Traveler would be automatically renewed if I didn't contact them by Dec. 3. I called one number [protected]) and it would not allow me to talk with...

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R
Sep 20, 2015

Synapse Group - unauthorized credit card charges

I called the phone number on the post card to cancel my subscriptions, but they were already cancelled since August 18, 2015. And today I checked my bank account and i am being charged at the moment...

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Synapse Group - cancellation automated now

While cancellations are clearly not the intended outcome of calling the phone number, the company has now automated the process of accepting cancellations. They provide a notice of renewal with...

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Synapse Group - unauthorized subscription interference

I am shocked by this system. Since when is it OK to set up a system that interferes with a subscription that I already paid for and assume the authority to make charges to a customer unless the...

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Synapse Group - unable to cancel subcription!!

Given a "free" trial subscription with an "opt-out" option. The #[protected] phone number just says, 'all circuits are busy, please try again later' or 'this number has been temporarily disconnected'. I do not want my credit card charged for something I don't want but they never answer the phone...

The number for an "Automated Renewal Assistant" worked for me Aug. 14, 2016. --[protected]. Got an unexpected renewal notice for 4 subscriptions and had forgotten how they were started. I think the cancellations should work by saying NO to 2 offers each for ways to continue them. The headquarters for Synapse Group, Inc is in Stamford Connecticut and if you have a real complaint the BBB in Stamford has lots of information on the company and details on 564 complaints over several years .

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Synapse Group - customer service

I answered an ad for a trial subscription for magazines they represent. Their customer service is an automated line. When I call the number listed at the BBB which is their number on their website, they answer and tell you that it is Time Inc. When trying to cancel a trial subscription the automated system tells you there is a "nominal fee" but won't tell you the fee. It is impossible to reach a human being and get answers or help with any customer service issues. I initially wanted to cancel a title and retain one. Now I want to just not have any association with this company. BBB complaint filled out.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Synapse Group - telephone # does not work

I ordered Cooking Light for $2, House Beautiful for $2, and Esquire for $2. I received a post card in the mail giving me the toll free number to call @[protected]. No one could be reached. It said...

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Synapse Group - billing

I am getting charged for magazines I never even ordered and I think its a load of horse ###.And if these damn idiots think they will get another penny out of me they are f***ing out of their minds.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Synapse Group - subscription renewal

Received postcards stating several magazines that I subscribe to will be automatically renewed and I have to call to cancel -- I did not request this option to reorder and feel abused by system. When calling phone number listed on postcard there is no extension to speak to a live person -- the only option is to cancel subscriptions -- I don't want to cancel at this time but let the subscriptions phase out upon appropriate end date. On website, this also is the only option. What a sad, sad operation and I will NEVER order magazine subscriptions again via airline rewards! What a hassle - magazines: you will be losing a lot of business via auto renewal.

J

You are right that this experience is frustrating and maddening. We were going to just let the subscription run out...but we kept getting it and then found the subscription renewal for almost TWICE the normal subscription rate on our credit card statement. We never opted for this. This is an unethical practice.

Synapse Group - cancellation of subscriptions

This company never sent me any annual renewal/cancellation notices in any of the years I maintained a subscription. When I called to cancel, I reached an automated voice system that did not provide...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Synapse Group - cancellation of magazine subscriptions

On October 23, 2010 I cancelled four magazine renewals...Fortune, Money, Bloomberg Business Week and Entertainment Weekly. I called Entertainment Weekly today and they said my subscription ends next...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Synapse Group - auto-renewal

Received Postcards on Auto-Renewal for Subs ID #:[protected] for Sunset, Health, and travel+Leisure. We want to cancel the above 3 subscriptions, and only renew Digital Photography. However, the...

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Synapse Group - non-solicited magazine subscription

'Out of the blue' I received a card notifing me that they were renewing my Reader's Digest subscription at $42.00 for 10 months! They purport to have an "account number you agreed to be billed for...

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Synapse Group - Misleading and Deceptive Business Practices!

The way this company purposely misleads people is horrible! My husband and I returned from living overseas on a military deployment to find all these magazines we never ordered. (They claim we ordered them from Delia's, but that is simply not true--all we did was order a Christmas gift of clothing for a family member from a clothing catalog.) These were not magazines we were interested in or read! And we certainly wouldn't have had them sent to our suspended state-side address so that they would be 2-3 years old by the time we even saw them!!! Then, when we tried to contact Newsub Magazine via the phone number on our credit card statement, it was automated crap that not only did not cancel our subscriptions as it said it would, but continued to renew them and charge our credit card over and over again! I only found their website ( https://www.magcustomerservice.com/wss/home.do#top ) through numerous online complaints about this company on on-line blogs. Even at that, their website purposely uses deceptive and confusing language in the cancellation process (for example, if you click YES under the cancellation questions, it is worded in such a way that you are actually renewing your subscription instead of cancelling it! And there are several screens of these confusing/misleading questions. It is crazy). Newsub has HORRIBLE customer service--deceptive selling practices--charging credit cards without permission--if that is not fraud it should be! I urge all of you cheated by this company to file a complaint with the Better Business Bureau: https://odr.bbb.org/odrweb/public/getstarted.aspx

H
Dec 02, 2008

I have 4 magazine subscriptions that I want to cancel. Magsub Magazines lead me to believe that I was getting a credit for the magazines, they charged to my credit card account without authorization. When I went back to rectify the cancellation they refused the cancellation.
Heidi L. Hrobuchak

D
Dec 03, 2008

This is a very deceptive practice. They combine your cancellation request with another 12 issues for a dollar. Of course we don't want the 12 issues so you answer no.

Then they misdirect all future attempts to call them through the same automated system that got your money to begin with.

The people that run this company are not common thieves that just take, they take your money and send you something that you do not want. Then they disregard any complaint or attempt to get a refund.

I will never be orering magazines from any company that does business with these hoods

R
Apr 29, 2010

Synapse Group - Charged my card against my will

A month ago I received 2 cards in the mail from NewSub Magazine Services. One was a renewal notice for a magazine they had sent to me on a trieal basis and the other was for a magazine I have never received or ordered. I called to cancel both subscriptions because I did not want to pay the full(overpriced) amount. I was able to cancel the bogus magazine subscription I have never received, but the sutomated system informed me that they had no record of my subscription. In fact, after the other was cancelled, they had no record of anysubscriptions for me. However, today I noticed a charge on my credit card from them for the mysterious disappearing magazine subscription. I called and cancelled and I disputed the charge with my credit card company. I believe this was intentional and I am no longer going to do any business with this company!

H
Apr 23, 2010

Synapse Group - Rip off

This company is aweful! But the talking jibberish works. Was able to cancel all 4 magazines at one time with a real person. They billed me $43 for Southern Living when you can get the same thing direct for only $21. What a rip off!

I have not received Eating Well magazine in 6 months yet they renewed it?! Excuse me?

I originally ordered Metropolitan Home and when it went under they started sending me Women's Day. This magazine is far inferior and not even the same type of publication. Then they automatically renewed this one for $31! It is not worth $31 and I never ordered it in the first place!

And for the 4th one I just didn't want it anymore.

A
Apr 19, 2010

Synapse Group - Scam

NewSub Magazine Services, LLC has also taken the liberty of deducting fees from my checking account today. Thank goodness, I check my account nearly every day! I also received a postcard in the mail...

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