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CB Airlines and Air Travel Swiss International Air Lines
Swiss International Air Lines

Swiss International Air Lines review: Missed connection due to flight delay led to flying basic Economy instead of Premium Economy

M
Author of the review
12:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am filing this complaint after 7+ months of unresolved communication with SWISS International Air Lines.

I am a SWISS Frequent Traveller. On my return journey, I was downgraded from Premium Economy to Economy due to a missed connection caused by a delay.

Despite repeated follow‑ups, SWISS failed to provide timely updates. After several months, I was offered CHF 299 as compensation, with no written confirmation that this represents the actual fare difference.

Independent fare checks show the typical difference between Premium Economy and Economy on this route is CHF 1’000–1’300.

I am requesting:

A written explanation of how CHF 299 was calculated

A refund aligned with the real fare difference

The lack of transparency and delay is unacceptable, particularly for a frequent customer.

Confidential Information Hidden: This section contains confidential information visible to verified Swiss International Air Lines representatives only. If you are affiliated with Swiss International Air Lines, please claim your business to access these details.

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  3. Swiss International Air Lines emails
  4. Swiss International Air Lines address
    P.O. Box 2013, Zurich, 8032, Switzerland
  5. Swiss International Air Lines social media
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Swiss International Air Lines Category
Swiss International Air Lines is ranked 22 among 195 companies in the Airlines and Air Travel category
#20 Alaska Airlines Alaska Airlines #21 Frontier Airlines Frontier Airlines #22 Swiss International Air Lines Swiss International Air Lines #23 KLM Royal Dutch Airlines KLM Royal Dutch Airlines #24 Cathay Pacific Airways Cathay Pacific Airways
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