The complaint has been investigated and
resolved to the customer's satisfactionResolved Swarovski Crystals — swarovski crystals are beyond repair!
resolved to the customer's satisfaction
I am totally disappointed and angry with Swarovski Crystal. Two years ago I saw an advertisement for a crystal hanging ornament (not for a Christmas tree) for a window. It was offered during the Christmas 2004 season. I am not a collector of Swarovski crystals but this particular item captured my attention. I immediately purchased one for $110.00 (Cdn.) Actually my husband purchased it for me.
Being a hanging ornament it was correctly placed on a window. It was light enough to be hung with a suction disc. The ornament was of a snowflake design. Last summer it fell and one of the arms snapped off and released one of the crystals. Well having faith in Swarovski I took it back for repair. First thing I was told was that it could not be prepared because the metal the ornament was made of was could not be soddered as it was not gold/silver but a nickel roden. End of story.
My disappointment comes from the fact that Swarovski designed this as a hanging ornament and never thought to make it from a component strong enough to withstand falls. Have they never heard of testing their products. I was told plainly that they could not help me in any way. So $110 down the drain. I was not even offered a replacement or compensation of any sort.
So beware if any of your Swarovski Crystal becomes damaged they are beyond repair. I will never patron their stores again and have encouraged many friends not to as well.
I hung the broken ornament up because of the sentiment and cost but it has fallen again and one of the crystals snapped out this time, again totally unrepairable.