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Fossil Group Customer Service


Fossil Group Inc.

901 S. Central Expy
United States - 75080-7302

Customer Support Phone Numbers

+1 800 449 3056(Customer Service) 0 6
+1 972 234 2525(America) 0 2
+41 615 609 800(Europe) 0 1
+852 3467 2888(Asia Pacific) 2 2
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
Fossil Group Americas
901 S. Central Expy, Richardson, Texas, 75080
+1 972 234 2525

Fossil Group Europe
Horburgstrasse 105, CH-4057 Basel, Switzerland
+41 61 560 9800

Fossil Group Asia Pacific
Unit 2118, 21/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong
+852 3467 2888

Fossil Group Complaints & Reviews

Fossil Group / faulty charger - even after sending the watch back I got the same charger (seems like running a scam)

AdityaSharma94 on Jan 1, 2019

So it happened when i decided to go for my first fossil and trust me this is not how i expected it to be.. Within a month the charger is already given up, can someone says what to do at this scenario.?? I believe it is under the guarantree for next 2 years.. But how to get a new...

Fossil Group / staff at cheshire oaks store

Toyin Higgs on Dec 18, 2018

Dear Fossil I have recently purchased 2 watches in the above store on the 19th November and 7th December. On both occasions I was watched like a hawk which if I was a known thief would have been understandable. However, I am not but am I hard working individual who would like to browse...

Fossil Group / men watch item number - ch-2890

neeraj desai on Apr 21, 2018

Hi, I was purchase men watch from Great India Place mall in India through Lifestyle International India Pvt. ltd (2016) but now our watch strap damage & It's damage my hand also. It my humbled request to Improve your quality of product because fossil company is very big group & everybody...

Fossil Group / cheating in billing for watch

amithajain on Feb 2, 2018

i got a ladies watch from la roca village on 27th jan... wch was on additional 50% off. when i returned hotel.. I checked my bill and it was of full amount. i had another 2days of my holiday left in Barcelona so I visited the store again and got refund and i threw my bill. on the same day i...

Fossil Watch / fossil watches

TG13 on Jan 31, 2018

I had been (past tense after this incident) purchasing a fossil watch a year for 5 years now. The last two years it has been two one for my teenage son. I noticed on two of my fossil watches and one of relics (same company) all having stainless steel bands. The colors on them have started...

Fossil Group / female watch brought from swindon uk outlet

Tilottama on Jan 2, 2018

Hi, I brought a female watch from Swindon UK Outlet almost 3 months back. With in 2 days it stop working .I revisit outlet and executive told that it's battery issue.they helped to exchange the battery but after 2 days it start misbehaving . sometime is running before the exact time or...

Fossil Group / southcenter mall

Joshua10 on Oct 30, 2017

I went in to buy my wife a bag for her birthday and the woman I was speaking with was forceful on me buying this bag! It was rude and when I said I was going to look at michale khorrs she basically walked away and didn't give me the time of day. Before leaving I was looking at some digital...

Fossil Group / wrist watch strap

Nitin Kumar0005 on Sep 30, 2017

I bought fossil watch fs4991i an year ago, at the time of purchase sales man told me quality of watch is excellent and in the strap of watch it is written the strap was made up of genuine leather. After using this watch for 1 year 10 months i found my watch strap was of really poor...

Fossil Group / I have your employees problem

Airvelocity1 on Aug 28, 2017

Good day, My name is Hang Tran. I am a loyal paying customer of your company. Upon recently one of your employee Marlon employee no. 520061 at Great Mall location. 1230 great mall dr Milpitas CA 95035 has been personally attacking me. Every single time I shop here, I feel like I'm being...

Fossil Group / customer service and warranty

pastmac on Jun 16, 2017

In July of 2016 I purchased a JR1491 watch from the Fossil store in Florence, Italy. Less than a month later the watch began to not keep time so I went back into the store. They said they needed to replace the battery as a first attempt to resolve the issue. So they took it back to the...

Fossil Group / service and wrong shipment

Sharath 006 on May 26, 2017

Hello from the Fossil Group Service Team! Your service order SOBO00581 is expected to be completed on 05/26/2017 and your expected repair amount is Rs 5006. For help: Please log in to or dial 18604253747, it's been 35 days today your service man has called that we had...

Fossil Group / low quality of bag purchased

Miranda Quigley on Mar 27, 2017

I purchased a £250 fossil bag, reduced in a sale to £150 at a Fossil shop on Oxford Street/close to Bond Street station in the middle of January 2017. Within 6-7 weeks the leather started to peel off the bag and it looked old and worn out. I returned the bag to the branch on Sat 25 March...

Fossil Watches / watch

Shabana khatoon on Jan 16, 2017

I purchased a watch in november paying 13 k trusting the brand in lifestyle koramangala... After a week wen I wore it, it was not working n when I visited d showroom and complaints abt it first and foremost dey didn't trust me and secondly dey refused 2 exchange and did nothing. I visited d...

Fossil / fossil leather watch straps

Cherise Claassen on Jan 9, 2017

My parent bought me a leather Fossil watch as a presnt for my 21st birthday (26 May 2016) at Edgars in Kimberley's Mall South Africa but few months after that the strap first lost it colour and turned into a much darker colour than it originally was. Then in November 2016 the strap broke...

Fossil / rude behaviour of manager (lady)

paul sushanth on Jan 27, 2016

I gave my watch for repair as it stopped working and also to replace the chain as the colour is getting faded i have given the watch in the fossil store at sujana forum mall hyderabad on 4/01/2016. I have got a call on 22/01/2016 dat the watch was repaired so i went on 26/01/201 i.E...

Fossil / faulty rose gold necklace, no customer service at manchester arndale store

Reviewer73051 on Nov 25, 2015

My husband bought a matching rose gold necklace, bracelet and earrings for me as a gift. Not long after, the necklace started to 'tarnish' and looked terrible. I wasn't able to get to the store for some time but I eventually tried to return the necklace. They insisted that I...

Fossil / watch model fs-4096

Reviewer51420 on Nov 1, 2015

I got a brand new Fossil watch model FS-4096 (Blue dial SS) as gift in 2010. I stopped working in 2015. Replaced battery but did not work. I tried to send it for repair but the online service requires the original receipt. The watch has a 11 year warranty. But it is very illogical to ask...

Fossil / poor service - crap quality

Yanga on Apr 30, 2015

I bought a limited edition Fossil watch three thousand rand end of October and four months later I had take the watch in for repairs four times already!! The quality of Fossil watches is pathetic!! I have owned faaaar cheaper watches as a student with hardly the fraction of a headache from...

Me 1136 Fossil Watch / lack of care at customer care dept.

Sigmund V. Mazur on Jan 23, 2015

I received my long awaited fossil me 1136 watch by ups from california on thursday january 15, 2015 and was thrilled. Six (6) days later the sweep second hand fell of and the watch stopped functioning. I freaked out! I had gone through a lot since november when fossil determined it had no...

Fossil / customer service

CLee15 on Nov 22, 2014

I have just received the worst costumer service of my life. I had bought a Fossil watch about 2 weeks ago from Watch Station (in CrossIron Mills) as a gift to a friend, only to discover that the face of the watch was scratched. I still had the receipt of the watch, so I went to the Fossil...