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Swarovski Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Swarovski AG

Swarowskistrasse
Wattens
Austria - 6112

Customer Support Phone Numbers

1800 270 2677(Singapore) 8 1
+43 51 233 488(Austria) 5 2
+1 800 426 3088(United States) 5 1
+1 833 530 2682(Canada) 4 1
+44 203 640 8400(United Kingdom & Ireland) 14 2
+61 283 457 200(Australia) 6 1
+64 99 703 760(New Zealand) 3 0
+32 24 633 048(Benelux) 4 0
+33 144 761 535(France) 2 0
+49 83 419 701 705(Germany) 3 0
+39 272 260 300(Italy) 2 0
+7 495 789 6844(Russia) 2 0
+34 900 848 585(Spain) 2 0
+46 850 529 305(Sweden) 2 1
+41 800 577 599(Switzerland & Liechtenstein) 2 0
+46 400 690 1078(China) 2 0
+852 29 696 500(Hong Kong) 2 1
+91 114 604 1000(India) 4 0
+81 120 108 700(Japan) 2 0
+82 15 229 065(South Korea) 2 0
+886 221 002 611(Taiwan) 2 0
+66 20 161 899(Thailand) 2 0
+54 114 326 0515(Argentina) 2 0
+55 115 687 5377(Brazil) 2 0
+52 555 545 4509(Mexico) 2 0
United States
1 Kenney Drive, US - Cranston, R.I. 02920-4468, USA

United Kingdom & Ireland
1st Floor, Building 4, Chiswick Park, 566 Chiswick High Road, W4 5YE London, United Kingdom

Australia
1/4D Huntley Street, Alexandria NSW 2015, Australia

Canada
80 Gough Road, Unit 2, Markham Ontario, L3R 6E8, Canada

Benelux & Nordics
Oosterdoksstraat 80, 1011 DK Amsterdam, Netherlands

New Zealand
Unit B 9 Vega Place, Rosedale, North Shore NZ 0632, New Zealand

France
15, Boulevard Poissonnière, FR - 75002 Paris

Germany
Hüttenstrasse 25 - 27, DE - 87600 Kaufbeuren, Germany

Italy
Via Giulini, 3, IT - 20123 Milano, Italy

Russia
ul. Dolgorukovskaya, 7, Business Center "Sadovaya Plaza", 127006, Moscow, Russia

Spain
C/ Llacuna, 10-20 1ª Planta, ES - 08005 Barcelona, Spain

Switzerland & Liechtenstein
Dröschistrasse 15, Postfach 567, LI - 9495 Triesen, Liechtenstein

Hong Kong
9/F 1063 King's Road, Quarry Bay, Hong Kong

India
A' Centre, 4 LSC, Pocket 6 & 7, Sector C, Vasant Kunj, IN - New Delhi - 110 070, India
Fax: +91 112 613 6065

Singapore
2 Alexandra Road, № 03-01 Delta House, Singapore 159919

Taiwan
3F, № 27, Chung Shan North Road, Section 1, Taipei 104

Thailand
849 Vorawat Building, 16th Floor, Room 1601-1602, Silom Road, Silom Sub-district, Bangrak District, Bangkok 10500, Thailand
Fax: +66 26 352 974

Argentina
Tucuman 861 4º Floor, C1049AAQ Ciudad de Buenos Aires, Argentina
Fax: +54 114 326 0515

Brazil
Av. Adolfo Pinheiro, 1000-15° andar, Sto Amaro - Sao Paulo S.P., CEP, 04734-002 Sao Paulo
Fax: +55 115 687 3565

Mexico
Ejército Nacional Mexicano № 579 Piso 11, Col. Granada, 11520 Mexico City
Plus

Swarovski Complaints & Reviews

Swarovski / ear ring

Sa
Oct 13, 2019

SwarovskiHi My name is Sarath Das. I bought into the Skype drop balloo for my wife as a surprise gift on 13/10/2019. SNoo [protected], code 5499530 from Touchstone business Pvt ltd Swarovski First floor 6DTerminalbuilding1 Kempegowda International Airport Bengaluru 560300. But she didn't like...

Swarovski / worst experience

Ma
Oct 05, 2019

SwarovskiWorst customer service, worst treatment, worst quality, and worst company to deal with. I bought a necklace from them and 3 months later the white diamonds turned green!! I took good care of it and never got it in contact with water, but of course they blamed it on me for not taking good...

Swarovski / product quality, swarovski saudi arabia response to the issue

Ha
Sep 28, 2019

SwarovskiTo whom it may concern, Attached are pictures of recent bracelet that I bought, and just 1 month later it fell from my hand and split into 2 pieces. I went to swarovski red sea mall in jeddah, KSA, and they told me warranty only covers crystals, I don't see it written anywhere in the...

Swarovski / ladies ring

We
Sep 03, 2019

I purchased a Swarovski band(ring) at Dubai airport on 19th of June this year. I have only worn the ring occasionally. Was upset to notice the inside band of jems had broken and were hanging from the ring. I would like to return the ring for a full refund. I have the box and full receipt...

Swarovski / Customer service policy

Co
Aug 27, 2019

I purchased two Swarovski decorations for gifts. They arrived in a timely manner packed in one box. On top of the individual boxes containing the decorations there was ONE small booklet titled "Care Advice & Certificate of Authenticity". The gifts are for two different people so I called...

Swarovski / attract trilogy round ring

Ho
Aug 04, 2019

SwarovskiI have bought this ring on the 31/07/2019, I was measured in the shop that same day where the professionals had pushed into buying a size 52 as a size 50 is too uncomfortable which is what we were told by your staff. On arriving home I have tried the ring on and after an hour I have...

Swarovski / defective bracelet

Wa
Jul 30, 2019

SwarovskiI have purchased a bracelet from Swarovski's online store in May and wore it for a month very carefully and it just fell apart by itself. When I contacted the customer service online and sent them pictures they did not help me and took days to respond to me and told me that they cannot do...

Swarovski / ring repair (attract ring)

Ed
Jul 22, 2019

SwarovskiIn april 11th, 2018, I gave a beautiful Swarovski ring (attract ring model) as a 15 year old gift to my daughter. After almost 1 year, inside the guarantee period, I took the Swarovsi store (in Brazil - Jundiaí Shopping's store) to make a repair, because the ring was peeled off. I left the...

Swarovski / chain too small

Ni
Jun 29, 2019

My daughter purchased a pair of earrings and a pendant chain for my birthday, the purchases were made from your store in Parel mall Mumbai India, while making the purchase she was assured the products carried an international warranty .date of purchase 18June 2019. when presented to me I...

Swarovski / service complaint

Zi
Jun 20, 2019

I want to complaint one manager work in Swarovski. Store location is Canada nortyork Fairview mall Swarovski store. The store manager Vicky. Happen in 2019 June 20 5pm. My girl friend work in This SWarovski. Today around 4.30pm I went to Swarovski go to see her and buy something form...

Swarovski / ring and customer service disappointment

Ab
Jun 04, 2019

On my disappointment the stone of the ring which I received as gift was destroyed few days after warning. I visited one of the store and I was told is nothing that could be done about so obviously I have escalated this with customer service team. Mark Turner was dealing with my complaint very...

Swarovski / ring

Is
May 09, 2019

After two weeks and only wearing my ring once or twice the plating as chipped off! Went in to my local store and they said they couldn't refund me because they were just a franchise and Westfield's White City could because they were the head office. Went into Westfield's and they said that...

Swarovski / order processing takes too long

Sa
May 03, 2019

I have never experienced such bad purchase experiences in Swarovski Shop in Germany. I have ordered a woman watch on 10th April at a Swarovski shop in Germany Stuttgart und was informed to wait 1-2 weeks until the watch is delivered. After 2 weeks, I went to the shop to ask for the oder...

Swarovski / points and birthday

Mr
Apr 25, 2019

In store you are getting asked for your email and signing you up for a membership and being promised to get discounts and a special birthday present but the actual membership doesn't exist and when you are flag this up to the customer service, they are not admitting and justifying their...

Swarovski / necklace

Ja
Apr 16, 2019

SwarovskiDear Sir/Madam My sister purchased a necklace approximately 2 years ago for my daughters 19th Birthday, from Swarovski at Robina (Gold Coast Australia). She has just brought the Necklace out to me and a good amount of the diamonds on both the heart of the necklace and the Swarovski Swan...

Swarovski / annual edition 1997 - fabulous creatures - the dragon

Da
Mar 08, 2019

My Swarovski crystal ‘dragon' has come apart again. It seems the glue/ bonding compound dries out after a few years. One of the feet came off and the piece fell over a few years back. The St Catharines, Ontario store sent it it for repair. Now just a few years later, the foot came off again...

Swarovski / poor customer service

Sh
Feb 08, 2019

I purchased a bracelet and after wearing it for a few months the stones began to fall off. I took the bracelet to the store in pavilion durban south africa and was told that they could only exchange it if I had the warranty. I had misplaced the warranty but assured them that it was le...

Swarovski / horrible customer service

Di
Jan 20, 2019

I visited a store in Oshawa Ontario to redeem my voucher for free gift. The sales girl could not find me for some odd reason in the system even though I had valid email and Swarovski account . The sales girl was seeking help from another sales lady who turned out to be the manager and all...

Swarovski / missing one set of bracelets and earrings: (I bought two sets of bracelets and earrings:)

Ne
Jan 02, 2019

SwarovskiOn 28th of December 2018, 13:11 time, at Victoria Centre Nottingham, Swarovski shop, I bought two presents sets. Both was the same, bracelets and earrings. I paid for each £49. Unfortunately I came home and open to final check and I have been missed one of set:( The girl which was serving...

Swarovski / swarovski pen complaint

Oz
Dec 17, 2018

SwarovskiDear Madam/Sir, It is about a non-conformity about a Swarovski product with reference number of 1145324. To make it as a summary: within the warranty period 6 months ago, without any damage or crush (it is so obvious from the vision of the product) on the pen, the top part of the product ha...

Swarovski / ring

An
Dec 07, 2018

Swarovski8 months ago my boyfriend bought this ring for me. The store is located in Bulgaria, Varna city, Grand Mall Varna. I've used it since then as described in the instructions. On the 4th month i saw that the surface of the ring is starting to come off. I went to the store with the warranty...

Swarovski / remix collection clover strand

An
Nov 11, 2018

I brought the Clover Strand as a birthday gift for myself on the promise of it not being easily fallen off. Complete rubbish, I wore it out the nexy day and I fell off without even me realising and I lost it because I could not find it. Needs to improve the quaility of the bracelet to make...

[Resolved] Swarovski / poor customer service and avoiding their obligations:

Mk
Nov 07, 2018

SwarovskiAmy Wu (customer relations) seems to misunderstand the fact that 1-2 business days does not in fact mean 4 working days. Tried explaining that paying £11.60 for "express delivery" should mean express delivery, but for some reason this did not seem to go through to her. Wasn't helpful, restated...

Swarovski / vat

Ei
Nov 05, 2018

SwarovskiOn holiday in Tel Avive we visited your shop in and purchased some of your jewellery and we were told that the VAT would be refunded at the air port, but we had to go to another of your shops to get the correct forms. The cost to get to the other shop was £20 return. But the refund was going...

Swarovski / earrings

Ba
Sep 21, 2018

I purchased a pair of Angelic Square Pierced Earrings with Rhodium plating in July, 2018. I cleaned them the other day in the jewelry cleaner I used for all my jewelry and was amazed to see the coating had come off and now it looks terrible. They are no longer shiny but rather an assorted...

Swarovski / branch lost my repaired watch

Ml
Sep 20, 2018

In June 2017, I took my watch to the HIgh Wycombe branch where it was bought a few months before. The pins were coming out so the the lady made me fill in a form then they sent it away and told me they would contact me when it returns. I left it 2 months where I contacted them and I wa...

Swarovski / I am complaining about the manager of swarovski at the pentagon city, arlington, va. 22202

So
Jun 25, 2018

I went there to make a purchase and the manager was very rude and arrogant by demanding me basically to shut up when I asked her a question. She needs a thorough training in customer service and don't need to have the manager position. She had an attitude and arrogance in her behavior and...

Swarovski / creativity circle earrings

De
Jun 22, 2018

SwarovskiI was given the earring by my friend as a gift on June last year in Canada but few months later the crystal was falling one by one without reason. I didn't drop it at all. Now one of them is loosing 40%of its crystal. I took it to the shop here Guatemala where I live. I don't have a...

Swarovski / crystal bracelet

Su
Jun 07, 2018

My husband purchased a gift for me at the Atlanta GA E Concourse Swarovski store while awaiting for our plane connections overseas. No one at the shop told him: 1. They were not a real Swarovski store but some sort of a franchise and returns could only go through them 2. Did not ask if him...

Swarovski / store

Be
Jun 06, 2018

I purchased 2 products online to collect from store. I wanted to return one item in that store but this isn't possible because internet in store is down so they can't refund. it has been down for 3 weeks and they don't know when it will be fixe but the store manager said it should be by the...

Swarovski San Francisco Airport / trying to purchase an item

Az
Apr 20, 2018

Hi I hope you can help! I always buy myself a treat from Swarovski when I travel from Duty Free. I have been doing this for about 4 years and I travel about 3 times a year. I tried to purchase a ring from Swarovskil at San Francisco Airport on Wedneday 4th April, 2018. They said I couldn't...

Swarovski / touchstone by swarovski

Ca
Apr 18, 2018

I made purchase of a pair of earrings at an event hosted by Charlotte White in Warwick, CT. I gave her cash for a pair of earring that she ensured me she would drop off if she took delivery. Although I saw her type all my information into an Ipad I received no email no receipt of any kind...

Swarovski / order number [protected] & [protected]

El
Mar 22, 2018

Good morning, I ordered two items from you for a 10 year anniversary at work - order number [protected] and [protected], I paid for express delivery on the bracelet and left the other to standard. I required the item for Monday the 19th to present to the person. After many e-mails and...

Swarovski / poor customer support - local store

Ri
Jan 12, 2018

All my friends give me Swarovski gifts because they know I love the pieces. I got a pair of earrings from a friend that came to visit me from St Louis over Christmas. I did not like the style, did not even get out of the box and went to the local Swarovski store at the Hillsdale Mall (San...

Swarovski / pearl necklace with crystal chip

Sk
Dec 21, 2017

I purchased an $80 necklace a year and a half ago (their jewelry is warranted for one year). I have worn it probably a total of 30 times max. The clasp stopped closing entirely and since I was worried I might lose the necklace, I took it back to the store in hopes it could get fixed. I...

Swarovski / exchange not been provided

Kj
Dec 10, 2017

Consumer Court complaint no : 536009 Swaroski has one of the worst customer support. Got a gift of swaroski pendant from someone who bought it from Mumbai Duty free Swaroski store. Now I want to exchange it and no one is entertaining me, Swaroski says talk to duty free and duty free say...

Swarovski / no reply to my inquiry

Ln
Nov 24, 2017

SwarovskiMy ring broke at a wedding recently (someone found pieces on the floor). I rarely wear it (only for special occassions) I contacted Swarovski two (2) times and I have yet to hear anything back from anyone, not even an accnowledgement. My husband gave me the ring for our 20th anniversary...

Swarovski / heart shaped ring

Tr
Nov 03, 2017

SwarovskiHi - I purchased a silver ring when I was on vacation in Milan- Galleria Vittorio Emanuele - in the shape of a heart, in July 2016. The ring is marked silver and I have no problems with that 'finger' part at all. However, the top - the heart shape with the crystals appears to not be silver...

Swarovski / ring

He
Oct 25, 2017

Good afternoon, Hi I brought a ring from your Sutton Coldfield store. I wanted a small ring for my thumb but sort of got talked into a large one, I was happy with my purchase and had spent about 30 minutes there. I don't know whether it was how many I tried on including my final purchase but...

Swarovski / refund

So
Oct 01, 2017

I purchased a watch for my mom with the reassurance that if she didn’t like it she could always return it with the receipt. My mom ended up not liking it and wanting to return the watch, and when we went back they wouldn’t allow us to return but only exchange since we only had the gift...