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Sure Health
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www.surehealth.ca
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2.2 7 Reviews

How responsive is Sure Health's customer service?

2 Resolved
5 Unresolved
Almost disappeared 🫥
We're pretty sure that if Sure Health showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Sure Health and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Sure Health reviews and complaints 7

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Newest Sure Health reviews and complaints

ComplaintsBoard
G
9:47 am EDT

Sure Health Advertising

It is more than time for Sure Health to remove the spokesperson in their ads. I am tired of always having to change the channel when "Ozymandias" come on to preach their message.

Desired outcome: Change commercial

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ComplaintsBoard
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1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sure Health supposedly an insurance, ‘not!’

The worse commercial "Ever" please stop driving us insane with this ridiculously awful commercial and a fraud to all legit insurance companies! Can't believe they are trying to pass as a legit insurance company to supposedly help Canadians, not so! They take your money but no payment towards claims so stop false advertising this awful commercial, thanks

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ComplaintsBoard
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1:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sure Health can't connect on web site nor telephone [protected]

I have continously phoned Surehealth @ [protected] and have tried to review Surehealth website but to no prevail. Upon phoning the 1-800 number it doesn't state Surehealth but another insurance company. Surehealth have continued to withdraw monthly payments but has not paid for any medical. Surehealth did notify me via mail and phone call of the transferring to another company but now I have to pay for medical service rendered. It can be a routine physical and I get a bill that no deductible was paid. Surehealth did not mail a letter stating the change. I m very thankful that I have not become drastically ill to be told I do not have coverage.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Is Sure Health legit?

Our verdict: Complaints Board's thorough examination reveals Sure Health as a legitimate entity with notable strengths. Despite a 28% resolution rate on customer complaints, which invites a closer look, Sure Health stands out for its commitment to quality and security. Clients considering Sure Health should delve into its customer service record to gauge compatibility with their expectations.

Sure Health earns 94% level of Trustworthiness

Perfect Trust Endorsement: Sure Health achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sure Health. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Surehealth.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Surehealth.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Surehealth.ca you are considering visiting, which is associated with Sure Health, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Sure Health's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
  • Surehealth.ca has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The surehealth.ca may offer a niche product or service that is only of interest to a smaller audience.
  • Sure Health protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
S
12:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sure Health health insurance by sure health

I had sure health health ins. I was in small airplane crashSure health would not cover any of my health care bills thay Thay never sadanything about that when I bught their ins. thay are lieres. Do not buy sure health ins. thay should be turned into the goverment as no good.

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ComplaintsBoard
J
10:07 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sure Health - FRAUD

I was completely lied to regarding coverage. Everything that has ever been submitted as a claim, has been ignored. Not only did they not pay a dime on any calim - but, I have never received a statement of rejection of a claim -- in fact I have never received anything since I signed up for this insurance a year and a half ago! It's as if they do not...

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ComplaintsBoard
D
12:00 am EDT

Sure Health These people are thiefs!

A rep of theirs Mike Kelly called me in April and offered me insurance through their company. Sold an outright lie when I asked if my dr was on their list... I found out in May he is not on the list. Called their [protected] # and he is not longer "selling the Sure Health plan." After talking with his manager, I was contacted by Cust Service who said I could cancel the policy by faxing a general letter to them, which I did and asked for a refund. They refunded the money I had paid on 5-30-07 and with drew it right back out of my bank account on 6-1-07. On 6-4-07 I called Cust Service and was told there was a qlitch in the system and that the money would be put back into my bank account. Expect it in two days. Today 6-6-07 I called them to see why the refund hadn't come through and now they tell me they refunded the money twice and taking it out of the account was their way of evening the mistake. Now I have to prove they didn't refund the money twice. My bank says they did not, which I already know. I call my bank every day and know what's going. These people are thiefs and I am going to report them to the Attorney General. Don't get swept in their deceitfulness, please.

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stephanie sutton
,
Jul 16, 2007 12:00 am EDT

I was lied to. I was told that I would have maternity benefits and whenever the EOB's came it said that I didn't have maternity benefits. They didn't pay for anything! Not to mention, I had to go to the ER a few times and even that wasn't covered. Whenever I tried to get my benefits appealed I was told to put it in writing. I did that. Then I was told that I had to have my doctor list my complications. I did that. After A LOT of jumping through hoops with these people, I was told that the appeal had to be from my doctor not from me. I got nothing but double talk and no service from these people. When I tried to complain to the people involved they basically said it wasn't their fault and to talk to somebody else. Vincent in claims and Kristen Sobieski an RN were the worst people I could ever talk to. Don't give these people any of your money! I canceled my policy and was told my premium would be refunded on a certain date. I called after that date to find out where my money was and they said that it was posted and to check with my bank. My bank said that it hadn't posted and that there were no pending deposits either. These people had the audacity to call me under a different name but same number to ask if I needed health insurance. The nerve!

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dallas woods jr
,
Feb 16, 2008 6:52 am EST

I canceled this insurance, and they were suppose to refund my payment back on feb. 11,2008. In my bank , have not received have made several call, they said it was returned, bank said not credited back yet. This is the 15th of February.

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Jill Kosko
,
Jul 25, 2008 3:39 pm EDT

I too was mislead into thinking I had health coverage, until I got sick. They will take your money for your so called policy but when it comes time for them to pay it always seems to be "not covered." I canceled my policy by fax (as they requested) but conviently they never received the fax and continued to withdraw from my account. They are a SCAM company and do not sign up for any program.

ComplaintsBoard
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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sure Health - Fraud and cheating!

These people outright lied telling us we would have health insurance for my father with a preexisting condition covered at 100% with no waiting period and $30 co-pays for Dr. visits. It was told three times. Once to myself from work, once to my wife from the phone at home and once to my mother from her phone. When we paid we called to get set up for an...

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