Super 8 review: unprofessional

On Friday May 7th at 5pm I call the Super 8 Wilmington location. Micheal answers the phone, and I tell him I am looking for a weekly rate from the 8th to 15th of May and I need to set a reservation. Micheal replies, "There is plenty of room no need to make a reservation you are fine, just come on in on the 8th". I told Micheal that I would rather make a reservation my mother is disabled, explained to him that I was coming down from Winston and what if something happened. "Oh no, there is plenty of room, " he replies. My disabled mothers train gets delayed 3hours coming into Fayetteville and it we take the 2 hour ride to Wilmington. Upon arrival there is a no vacancy sign on the front desk and Micheal says there is no room. I remind him we talked on the phone, "you said no problem" I called corporate that very second, because Super 8 is independently owned there is nothing she can do.

I cannot believe it! Now we are 300 miles from home and no where to stay! He did mention that I could come back the 9th and he would have plenty of room. I am thinking I have heard that before! But where do I stay tonight? Thanks Micheal you are totally unprofessional!